Park Lane Residential Home

7-9 Park Lane, Congleton CW12 3DN
Submit a Review
9.8 92 Reviews
  • Park Lane Residential Home, Congleton
Park Lane is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.

Show Park Lane Residential Home on the Map

Care Provided by Park Lane Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne O'Sullivan (Home Manager)
  • Admission Criteria
    • Social Services, Private
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Park Lane Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • * Subject to assessment
  • (these prices are only a guideline, please contact Park Lane Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park Lane Residential Home Reviews (92)

Total of 92, showing 41-60
9.8

Park Lane Residential Home has a Review Score of 9.8 (9.828) out of 10, based on 19 reviews in the last 2 years. Over all time Park Lane Residential Home has 92 reviews.

Overall Experience

  • 85
  • 6
  • 0
  • 1
  • 0

Date Published

92
3
9
19
73

Review from R T (Friend of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I enter Park Lane I am made to feel more than welcome by both staff and management. My friend has been here at Park Lane since July last year and has enjoyed every minute, as have I whilst visiting. I cannot recommend a more homely, safe, family-feel environment any more than I can Park Lane.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the home several times I have always been greeted with a warm and friendly welcome. All the staff are very helpful, always going above and beyond and offer beverages regularly. The manager and deputy always ensure they have spoken to me during my visit which I find very reassuring as
I know if I did have any concerns I could address them directly and they have always been very supportive. The home has a high level of cleanliness and is a lovely environment, with all staff creating a homely feel.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review, I will pass on your comments to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Park Lane for the past four weeks for temporary respite. Despite being desperate to go home, she is being well cared for by the wonderful caring staff who are friendly, cheerful and devoted. The fact that the staff aren't in uniform gives a more homely feel and not a clinical one.
The food is great, refreshments available with activities galore. Thank you all for looking after my mum. I would recommend Park Lane 100%

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother asked me to find a care home for her as she was finding it increasingly difficult to look after herself. As soon as I entered Park Lane Residential Home, I knew it was "the one". Everything is exceptional, from the care of the staff, cleanliness and food to the warm welcome every time I go
and visit. My family and I are extremely happy knowing that mum is in the best place. Thank you to all the staff.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for the lovely feedback, I will pass this on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so happy with the care given to Mum and the support we received during a recent hospital stay. She is so happy at Park Lane and it has become home to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Friend of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Park Lane to see my friend last week I was welcomed by all the staff members.
The home is always clean and no odours which is a positive. Plenty of laughter throughout the home. I would live here at Park Lane when I get old enough.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary W (Friend of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s very rare I get to see my friend as I’m disabled myself, but when I visited them in Park Lane I was delighted.
From the moment I entered the home, the atmosphere was so warm and friendly, from the Manager down.
My friend looked so well and cared for and the main positive they were so happy.
What
a lovely home.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Dear Gary, Thank you for the positive feedback. I will pass this onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane care home is a very homely and friendly place. My mother is well cared for and always treated with kindness and dignity. All the staff are approachable and will answer any question we may have.
The manager and staff are always looking to improve the care and facilities. My mum is settled
and believes she is living at home which to me, speaks volumes.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for such a positive review Janet.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Wife of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Park Lane Care Home at the beginning of March. At that time, he was disturbed and difficult to handle, owing to a mistake in his prescription. In spite of this, the staff were very caring and kind and quickly arranged for him to see a doctor and the mental health team.
The mistake
was rectified and his condition improved immediately. I am very happy with the standard of care that he has been given.

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria S (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend, there is a lovely atmosphere in the home. My friend is well looked after.
The staff are always available to talk to.
Manager and deputy are also very visible and lovely.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you Victoria for your feedback on the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond K (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Park Lane last September. He is well cared for and well fed. The care home is always nice and warm. It is kept very clean. The staff are very helpful and are always approachable. The care my father receives is person centred, and is delivered with respect and good humour.

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you Ray, I will pass on your positive review to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald W (Husband of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife currently lives at Park Lane and she is looked after very well.
All the staff are very kind and helpful.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you, Ronald, for the lovely feedback that you have provided. Our staff team are very committed in providing person-centred care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B K (Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have am a resident here. I think this is warm and friendly. The care is good and the staff are kind. The good is good. I enjoy the music activities.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for this review, since you came to live at Park lane it has been a joy to care for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here. I am happy with the care. I am happy with the food options. I think the staff are friendly and I think the manager is smashing. I am also happy with all the activities that go on in the home. It is warm, friendly and has a nice clean atmosphere all around.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review that we received 10th October. I will pass on your good comments to the team and we will keep up the good work.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R J (Granddaughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Park Lane Care Home to anyone who needs a clean, safe and caring environment for a loved one.
My grandma has recently gone into care as she can't cope at home any more.
She settled in almost immediately and has made friends.
I am always hearing about how good the food is and how
fun the girls are.
I feel 100% satisfied that my gran is getting the care and respect she deserves.
Thank you to all the staff!

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you so much for your positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacoba W (Friend of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and the carers at Park Lane Residential home are doing a wonderful job looking after my friend. She has lots of problems with her dementia. She has become incontinent and aggressive but they have coped brilliantly and treated her with kindness and respect.


I can't praise them

enough for the effort they are putting into her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A V (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. Always clean. The staff always ready to help and very friendly.
Mum has excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol F (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane offers an excellent individual care plan tailored to meet residents' needs in a homely, secure, upbeat atmosphere. Facilities provided include weekly medical check-ups, daily activities both within the home and the outside environment. Also the food is great. Dedicated care - staff ensure
the home is always spotless and residents are treated with dignity, empathy and cheerfulness and encouraged to be as independent as possible. I would highly recommend this home to anybody whose loved one is suffering from dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Friend of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for a few months at Park Lane. She is very happy there, the staff and management are always very happy and can't do enough to help the residents and visitors alike. The home is very bright and clean. There is never any smells around the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Friend of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend on the odd occasion and every time I visit I am welcomed by the staff team and management. The home has a great atmosphere and is clean and odour free.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Park Lane Residential Home is calculated as follows: ( (206 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 227 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.


Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents


Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.