Park Lane Residential Home

7-9 Park Lane, Congleton CW12 3DN
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9.8 92 Reviews
  • Park Lane Residential Home, Congleton
Park Lane is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.

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Care Provided by Park Lane Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne O'Sullivan (Home Manager)
  • Admission Criteria
    • Social Services, Private
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Park Lane Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • * Subject to assessment
  • (these prices are only a guideline, please contact Park Lane Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park Lane Residential Home Reviews (92)

Total of 92, showing 81-92
9.8

Park Lane Residential Home has a Review Score of 9.8 (9.828) out of 10, based on 19 reviews in the last 2 years. Over all time Park Lane Residential Home has 92 reviews.

Overall Experience

  • 85
  • 6
  • 0
  • 1
  • 0

Date Published

92
3
9
19
73

Review from A C (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and staff are friendly. All staff seem happy in their work and care for all people in their care all areas are clean and well maintained.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you, Andrew, for your review, it's lovely to have such good feedback.


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Review from Lillian T (Sister of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault it in any way.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review.


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Review from Rose S (Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very nice place, like a hotel, very good to me. Food is good, cannot fault it.

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Review from May G (Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to live in Park Lane, it suits me. I can come and go as I please. I am really pleased as we now have a new puppy "Buttons".

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Review from Suzanne P (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for excellently by friendly and helpful staff. His room was like a hotel room and the decor and general tidiness of the home was very good. They made my dad feel really welcome and us as a family and we could visit any time of the day which was great. The food was also of a very high
standard and my dad really enjoyed his stay.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review, I will pass on your feedback to the staff team.


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Review from Chris K (Niece of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90 year old aunt was admitted to Park Lane care home in January this year as she is no longer able to live independently. From the get-go the staff at Park Lane have proved to be caring and professional. The home has a friendly and relaxed atmosphere and on each visit the resident ladies on my aunt's
floor, seem to be a chatty and interactive bunch. The staff have tried to understand as much as possible about aunt's likes and dislikes as well as her needs. She has therefore settled in quickly and is at ease there.


On two occasions it has been necessary to send her to hospital and each time I have received a prompt and informative call from staff. I live at a distance so good communication is essential. The manager has always responded quickly to emails from me and other members of staff will phone to keep me in the loop if they have any concerns.


In brief, the staff have my trust and my aunt is receiving excellent and attentive care.


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Review from Yvonne B (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for almost three years. She is fairly independent but when needed,staff are quick to attend and the care she receives is excellent. The staff are wonderful and are supported by an excellent management team, namely the manager. I cannot fault the home on any level
at all.

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Review from Tony P (Son of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after and the staff are all very pleasant. She is well presented with fresh clothes every day. The food is plain but well cooked, and in recent times under the new management is more varied. I have put poor for activities, they do have entertainment, ie. music and movement,
and singers come in. Maybe they are too far into their dementia to do more but I would like to see a bit more stimulation.

Reply from Stephen Pullinger, head of PR at Park Lane Residential Home

Thank you for such a positive review. It really makes our hard-working staff feel appreciated.


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Review from Mike C (Son of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Park Lane for 20 months now. She has mild-to-moderate dementia, and is partially sighted.


She tells me that she feels extremely well cared for, and that she is very content, being surrounded by other people "in the same boat" and is no longer lonely.


Staff (that is, all staff

- managers, carers, maintenance and administrative staff) maintain a consistently welcoming atmosphere, always offering Mum and visitors a friendly word in passing.


Rooms are bright, cheerful and scrupulously clean. Food is wholesome and plentiful.


As a result of Mum's sound self-organisation and feelings of independence, staff very occasionally need to be reminded not to tidy her room too thoroughly, in case she is unable to find her knitting!


Mum's health improved significantly upon arrival at Park Lane, and she has remained in good health ever since.


Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Mike for your feedback it's much appreciated by myself and the team.


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Review from Kathleen D (Daughter of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My opinion of Park Lane is that it is a very friendly environment. Staff are very good and patient they seem to let mum have freedom of the home sometimes she does not want to go to bed so they let her do her own thing which I think is good. If there are any problems with mum they keep us well informed
which is another good thing. Mum seems very happy.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Kath for your feedback it is appreciated by myself and the team.


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Review from Clare F (Granddaughter of Resident) published on 13 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care received by my grandmother, kind, caring staff with compassion delivered in a person centred way. Clear concise communication from admin staff and carers, informed of any issues in a timely fashion.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Claire, what a lovely review
Kind Regards


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Review from M B (Daughter of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for just over 3 and a half years and I can honestly say the standard of care has been consistently of the highest standard. Any slight problem has been attended in the most prompt and professional of manner. The current manager has maintained an incredible level of care
and understanding. I cannot fault the home on any level at all.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Maxine, your comments are appreciated and I will also pass them onto the team.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Park Lane Residential Home is calculated as follows: ( (206 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 227 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.


Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents


Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.