Plessington Court

Chapel House Lane, Puddington, Neston CH64 5SW
Submit a Review
8.6 15 Reviews
  • Plessington Court, Neston
Plessington Court is a care service based around the values of dignity and respect, effectively safeguarding all residents and tailoring provision to suit personal needs.

Care plans are regularly updated to include any developments, with residents consulted and loved ones kept informed.

Staff are well supported by training and supervision and understand the need to interact with clients and get to know them. A pleasant location also helps residents to feel relaxed.

Show Plessington Court on the Map

Care Provided by Plessington Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Keith Ley (Manager)
  • Admission Criteria
    • Self referral, NHS and limited Local authority (to be reviewed 1.4.25)
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Plessington Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,499 – £1,599
    • Self-Funded Residential Dementia Care £1,499 – £1,599
    • RESPITE Self-Funded Residential Care £1,499 – £1,599
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,599

  • Costs accurate April 2025 due to upcoming changes brought in by the Government.


    Unlikely to accept Local Authority fully funded placement, top ups can be discussed.


    Fees do not include Hairdressing, Chiropody, Dentist, Audiology. Full illustration provided in the contract.
  • (these prices are only a guideline, please contact Plessington Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting times, though the team ask for avoidance around meal time (unless it is important to the person to assist their loved one of course). They only ask for a courtesy call prior to visiting in case their loved one is enjoying an activity etc


  • Parking

  • Parking available


Plessington Court Reviews (15)

8.6

Plessington Court has a Review Score of 8.6 (8.625) out of 10, based on 2 reviews in the last 2 years. Over all time Plessington Court has 15 reviews.

Overall Experience

  • 14
  • 1
  • 0
  • 0
  • 0

Date Published

15
0
0
2
13

Review from Katharine A (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Plessington Court for the last 2 years of her life. It became her home and she was cared for in the most amazing way by staff who showed her all the love and understanding you could possibly wish for.
Plessington is a light, clean, modern building with en-suite bedrooms. The gardens and
the dementia-friendly cafe in the grounds were visited often.
The thing which makes Plessington outstanding, however, is the people. They are knowledgeable, kind, compassionate, and dedicated to making the lives of the residents as full and happy as possible. Mum’s love of singing, poetry, and knitting were all encouraged and she loved the staff, all of whom were known as ‘nice lady’.
Mum passed away at Plessington in July following a stroke. The carers were truly wonderful, preserving Mum’s dignity and well-being to the last. Their love for her and support for us made them part of our family and the hardest of times more bearable. I cannot recommend Plessington Court highly enough.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind review. It is very touching and generous, a very difficult one when your mum sadly passed. It is an honour to have known your mum and to be there with you all in the end. She is a bright light of inspiration and joy that has left us in body, but in the soul, she will live on in the thought and memories of the family of Plessington Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette B (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Plessington Court, all the staff go above and beyond from the kitchen staff and carers to the manager, they all take time with all the residents and nothing is too much trouble.
The food and cleanliness is also excellent.
I am so glad that my mum is here where she is happy and so well
cared for. We saw a few other places but nothing compares to Plessington. If you want your loved ones somewhere that is 5-star do not hesitate to choose Plessington.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind comments. Your mum is a precious gift you have entrusted to us and is a pleasure to provide care and support to, daily.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris D (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Plessington Court for about 8 weeks and tells the family daily that she loves it. Mum has a beautiful room with an ensuite bathroom and has been able to bring her favourite things from home with her. She has a view of fields and trees from her bedroom window and the whole building has
a wonderfully calm atmosphere.
This home has exceptional staff who care very much for each resident and strive to help each person enjoy their lives. Mum has received loving care and attention from day one and when she has been confused and asking repeatedly to 'go home' they have treated her with respect and love. They encourage mum to help with small chores to make her feel valued. One lovely carer wrote a very special note in her personal notebook about how much they loved having her live there, telling her how special she was to them all and this kindness has really helped her settle. The management and staff are all outstanding. Our family feels so lucky that mum is in their care.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind words. Our staff deserve a pat on the back, which your kind comment has done. We work very hard to ensure people in receipt of our care and support, including your mum, are treated with dignity and respect as an individual. Personally, I find it a privilege that your family have entrusted into our care the most precious thing you can have, your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay L (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We made the difficult decision that Mum needed the 24-hour support of a care home after her dementia meant that staying at home was no longer safe. Plessington Court felt like a place where she could feel at home. We liked the small size (at that time 19 ensuite bedrooms) and nice decoration. Mum lived
at Plessington Court for over three and a half years. The team were unfailingly kind to Mum. The Manager contacted me in Feb 20 to discuss Mum's care during Covid lockdown. Mum's health was on a gentle decline. Like all families, we had the difficult situation of being unable to visit, but the team at Plessington Court focused on supporting residents and their families from afar. They sent weekly newsletters with photos-we sent seeds to grow. Their new Activities Coordinator contacted us for stories and photos to create a memory box/framed picture. They made a great covid-secure visiting room. We were allowed to visit as she reached the end of life, Mum knew we were there.

Reply from Jackie Jones, Manager at Plessington Court

Thank you for your kind review, we are glad you decided on Plessington Court, as caring for your mum was an absolute privilege. We are glad you have felt included and updated over these last few difficult months we have tried to ensure our families have been involved wherever possible. Your mum will be dearly missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina C (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Plessington was the right fit for my dad. The onset of his condition - vascular dementia - at 67 made it very difficult to find a home that could cater to his needs, while still allowing him to be himself as a relatively young man. We had hit crisis point prior to stumbling across Plessington and instantly,
I felt reassured by the manager's calm competence. Despite having to admit my dad during COVID times, the transition was smooth and we had a lot of support from the manager with regards to liaising with my dad's nurse and mental health practitioner. He settled better than we thought he would, and the staff did everything they could to allow my mum to visit him regularly in the home's purpose-built visitor pod. All of the staff are caring and genuine, and they looked after my mum's mental wellbeing as well as my dad's. Plessington truly takes an individual approach to each family's needs, and we are so grateful.

Reply from Jackie Jones, Manager at Plessington Court

Thank you for this lovely review, we pride ourselves on personalised care and appreciate how hard it is to make the decision for a loved one to come into 24hr care. We support the whole family through this process and it's great to hear you felt supported throughout this difficult stage.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J Q (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after here. She has good days and bad, but the care and attention she received are great. The home is clean and tidy, bright and colourful, and many activities go on throughout the year. All staff attend to her every need and are always willing to stop and discuss Mum's needs, problems
etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fergus G (Cousin of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While it is difficult to gather first-hand information now visits have been postponed because of the Covid-19 virus, my impression is that the management and staff are continuing to provide a high level of care for the residents. My cousin (the resident), although suffering quite severely from dementia,
always tells us how well she is being looked after and the evidence from our visits (before they had to stop) is consistent with this. They have always encouraged communication with the residents and were quick to set up a video calling facility and timetable when the virus precluded visits. This was particularly helpful for my wife and I, as we live 50 miles away from the home and enabled twice-weekly video calls, sometimes involving more physically distant family members. In particular, the measures that have been put in place to protect the residents from infection by the virus appear to have worked very well to date, despite initial problems obtaining testing and PPE.

Reply from Jackie Jones, Manager at Plessington Court

Thank you for your kind review. Communication is paramount to us and we are pleased that the latest methods of using electronic methods to see and speak to each other have worked effectively for you and many others. Our residents often feedback to us that they feel “well cared for” and it is lovely to hear they also tell you they feel that way. We look forward to seeing you again in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James J (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are doing the most amazing job of looking after residents during this most difficult of times. I can only imagine how tiring and stressful their daily work must be and I am truly humbled by the dedication, commitment and kindness of everyone at Plessington Court. Thank you so much for all
you do, you really are the best!

Reply from Jackie Jones, Manager at Plessington Court

Thank you for this great review, it has been a challenging few weeks but we have been extremely proud of our staff and how they have provided extra love and attention during this time when you as family, are unable to visit. We look forward to when you can join us again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Grandson of Resident) published on 26 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been using this service for 3 months now and we could not be more happy with the service provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise W (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Plessington Court for the last seven years and is now in the end stages of Alzheimer's. Throughout her time at Plessington, she has been treated with great kindness and respect. Her health and mental wellbeing has always been monitored carefully. The staff are friendly
and helpful and I have full confidence in the homes manager.

Reply from Cathrina Moore, Director at Plessington Court

Thanks for this review, it much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian E (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Plessington Court for a year now. I was impressed with the fact that it is light, modern and small. Most residential homes, are large. Plessington Court, takes only up to 20 residents.
The staff are young bright and enthusiastic. They do all sorts of activities with the residents
- different crafts - flower arranging etc. The tables for dining are always set nicely with tablecloths and napkins.
Residents clothes are all nicely laundered and hung back up in their rooms. All rooms are always immaculately cleaned. There are nice quiet areas for visitors to sit when visiting relatives. All in all it is an excellently run home.

Reply from Cathrina Moore, Director at Plessington Court

Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Son of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are looked after by all members of staff with dignity, respect, care and love. It is a calm welcoming homely atmosphere with residents needs as priority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Far better in every way than I could have expected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline S (Granddaughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my Nan. Kind, patient and excellent understanding of a patient with dementia needs. I'm always kept well informed and my Nan is very happy and content. The team are great and nothing is too much trouble. I really couldn't have asked for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francesca F (Daughter of Resident) published on 18 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Plessington Court over 2 years ago from a distant part of the country, soon after losing her husband. When she arrived, she was exceedingly anxious, very thin and miserable. The kindness and sensitivity of every member of staff with whom she has had contact at Plessington Court have resulted
in a transformation. She has become calm, she has put on weight and settled there in a way I could never have anticipated. She's learned to smile again and made it her home. We value immensely the friendliness and support given by the staff, each and every one and would not hesitate to recommend Plessington Court to any family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Plessington Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Plessington Court is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Plessington Court is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

No image found

Cathrina Moore

Job Title: Owner

Joined: 1995

Chapel House has been an integral part of my family life for over 30 years. The business was started by my parents, both registered mental health nurses.
I am a registered mental health nurse as well as an Admiral nurse and I am passionate about caring for people living with the symptoms of dementia.
At Chapel House Care we aim to provide the highest standards of care in our homely, family-based homes.


Jackie

Jackie Jones

Job Title: Registered Manager

Joined: 2020

Jackie is an experienced nurse and care home manager.
She started as the Registered Manager for Chapel House Care in February 2020.
With an attention to detail, she is passionate about providing the best possible care.


Fiona

Fiona Winston

Job Title: Business Operations Manager

Joined: 2020

Fiona is an accomplished project manager with 25 years of proven experience working with the Ministry of Defence in Project Management.
She is a hard working and highly adaptable office manager and part of Chapel House Care's dynamic and visionary team.


Frequently Asked Questions about Plessington Court

What types of Care is Plessington Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Plessington Court provide?

Day Care & Convalescent Care are other types of care provided.

How many Rooms does Plessington Court have?

There are 19 Single Rooms.

What are the Facilities & Services at Plessington Court?

Smoking not permitted, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Plessington Court to the centre of Neston?

3.7 mile(s) as the crow flies, distance by road may be significantly further.