Fees are subject to a pre-assessment.
Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.
Visitors very welcome at any time; this includes children and well behaved pets on leads.
Designated parking areas for visitors.
Richmond Villages Nantwich has a Review Score of 9.7 (9.684) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Nantwich has 139 reviews.
Review from Ron C (Respite Resident) published on 17 October 2023
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Dear Ron,
Thank you for your review. I will be sure to cascade the comments regarding food and how we are working on continually improving this for all.
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Review from S S (Respite Resident) assisted by family/friend published on 24 August 2023
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
I am pleased to hear you have enjoyed your stay with us in the care home. I am sure we will continue to see you on a daily basis now you are residing in the village. Thank you for your kind review; I will be sure to share it with the team in the care home.
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Review from H E (Resident) published on 8 August 2023
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Thank you for your kind review of your stay with us at Richmond Village Nantwich.
I will be sure to share your review with the team.
Regards.
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Review from M C (Resident) published on 27 June 2023
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Hello, we are sorry to hear that you hadn't had the opportunity to meet with the management prior to moving in the care home. But, since moving in you have met with the manager. It is unfortunate that the booking was made by your family and not yourself. It is nice to see that you are enjoying yourself, being in the company of others, and we are happy that you have extended your stay.
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Review from K J (Respite Resident) published on 10 May 2023
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Reply from Allyson Attward, Manager/Head of Care at Richmond Villages Nantwich
Thank you for your review.
Myself and the team are glad to see that we have exceeded your expectations by the selection of the stars.
Regards,
Allyson Attward.
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Review from A P (Resident) published on 22 March 2023
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Reply from Allyson Attward, Manager/Head of Care at Richmond Villages Nantwich
Dear A P,
I am so pleased to hear that you have enjoyed your stay here with us during your period of recuperation. I will be sure to pass this feedback on to the staff.
Kind regards.
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Review from Nikki W (Daughter of Resident) published on 28 February 2023
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Dear Nikki,
Thank you for your kind review and the kind words included in your review, I know the staff miss Mum and they miss seeing you all as family.
I will be sure to pass the review and feedback on to the staff.
Thank you,
Ally
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Review from Noreen H (Respite Resident) published on 23 February 2023
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Reply from Ally Attward, Manager/Head of Care at Richmond Villages Nantwich
Dear Noreen,
Thank you for your kind review, I am so glad you have enjoyed your time here in the care home, and that we have helped to make each day eventful.
I will be sure to pass your review comments on to the team at Richmond Village Nantwich. Thank you.
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Review from A J (Daughter of Resident) published on 22 December 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich
Thank you for your lovely review. We are so happy that the support your Father received helped him recover. I will certainly pass your compliments on to the chef. Thank you again for taking the time to leave us a review.
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Review from Sarah P (Daughter of Resident) published on 14 November 2022
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Thank you for your kind words, I will be sure to pass these on to all the staff within the home. We are so glad that the move into the Village was trouble-free and easy as possible.
Many thanks
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Review from M N (Respite Resident) published on 28 October 2022
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
I am so glad to hear that your short stay with us was what you expected. I shall pass the kind comments on to the entire teams in the home.
Thank you
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Review from Jill H (Daughter of Resident) published on 10 October 2022
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Reply from Ally Attward, Manager / Head of Care at Richmond Villages Nantwich
Dear Jill,
Thank you for your kind words, I will be sure to pass these on to the staff.
Regards,
Ally.
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Review from Shona S (Daughter of Resident) published on 22 September 2022
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Reply from Allyson Attward, Registered Manager / Head of Care at Richmond Villages Nantwich
Thank you for taking the time to leave your review. It is always nice to hear from our residents that they are feeling like they are cared for and looked after. We have a genuine regard for all of our residents. We will discuss your feedback with the heads of departments within the village to help them continually improve their service. Thank you for choosing Richmond Village Nantwich for your stay.
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Review from Melanie A (Daughter of Resident) published on 16 September 2022
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Reply from David Mclean, Customer Service Adviser at Richmond Villages Nantwich
Thank you for taking the time to leave your kind review. We send our deepest condolences in regards to your mother's passing. We hope Richmond Nantwich care home did everything possible to make the transition as easy as possible and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.
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Review from G G (Resident) published on 13 September 2022
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Thank you for taking the time to leave your review. It is always nice to hear from our residents that they are feeling like they are cared for and looked after. We have a genuine regard for all of our residents. We will discuss your feedback with the team within the village to help us to continually improve our service. Thank you for choosing Richmond Village Nantwich for your stay.
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Review from Steve B (Son of Resident) published on 21 April 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich
Thank you for your lovely review. It is always so nice to hear our staff described in this way. We are happy that we were able to look after your mother for four years. Hopefully, you will go away from this feeling like she received the best possible care.
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Review from P J (Resident) published on 1 February 2022
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich
Thank you for taking the time to leave your review. We are glad you found all our staff to be be attentive to your needs. Thank you for choosing us for your care.
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Review from J H (Resident) published on 4 August 2021
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Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Nantwich
Thank you for taking the time to leave your review. It is lovely to hear that you feel your stay with us has helped you recover so well and help to regain confidence. Thank you for choosing Richmond Villages Nantwich for your stay.
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Review from Susie H (Daughter of Resident) published on 3 December 2020
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Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich
We are all delighted that we were able to help on both occasions especially at such a challenging but special time for them both. Thank you so much for your review - it is really appreciated.
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Review from Barbara R (Wife of Resident) published on 24 August 2020
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Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich
Thank you so much for your kind review; we are pleased that he enjoyed his stay with us.
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The Review Score of 9.7 (9.684) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.684 for Richmond Villages Nantwich is calculated as follows: ( (218 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.684
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Village Manager
Joined: 1996
Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.
‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.
Job Title: Head of Care/Registered Manager
Joined: 2022
Allyson is the Head of Care / Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.
She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.
Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.
Job Title: Senior Village Adviser
Joined: 2007
Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.
With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.
Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.
Please contact Nicola if you would like any further information about the Village and Care Home.
Job Title: Head of Activities
Joined: 2012
I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.
I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.
Job Title: Village Adviser
Joined: 2024
Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.
With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.
Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.
Please contact Rachel if you would like any further information about the Village and Care Home.
Job Title: Domiciliary Care Manager
With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.
After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.
Job Title: Head of Hospitality
Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.