Richmond Villages Nantwich

St Joseph's Way, London Road, Nantwich CW5 6LZ
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9.7 139 Reviews
  • Richmond Villages Nantwich, Nantwich
Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of landscaped gardens.

Residential care is provided at a weekly fee, dependent on each person's support requirements. Long stay, respite, convalescence and day care are all offered within the care home.

Richmond Villages Nantwich also offers a wide range of on-site facilities including a dedicated Care Home Restaurant (The Alpine Suite), The Garden Room Village Restaurant, elegant sitting rooms, a hairdressing salon and beautician, landscaped gardens and a Bowling Green. Care Home residents can invite guests to join them for lunch by reserving a table in the Garden Room Restaurant where private parties can also be catered for.

The 41-bed residential Care Home's rooms are all en-suite with electric profiling bed, TV, telephone and Wi-Fi access. Some rooms enjoy patios or balconies overlooking the gardens.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. There is a full-time activities team, a large hospitality team, maintenance team, gardeners and full-time drivers who can take you to local health appointments or to the local towns and shops on scheduled trips.

Richmond Villages Nantwich is proud to support the local community, holding many charity events throughout the year and hosting meetings for groups such as Wych-Malbank Nantwich Rotary Club whilst the dedicated activities team provide a comprehensive schedule of events and activities, meaning there is never a dull moment.

Richmond Villages Nantwich prides itself on being more than just a care home and you are always welcome to visit to see for yourself!

Care Provided by Richmond Villages Nantwich

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Allyson Attward (Care Home Manager)
  • Admission Criteria
    • Private Funding Clients - Pre-Assesment required
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Richmond Villages Nantwich

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,800
  • Fees are subject to a pre-assessment.
    Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
    Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.


  • (these prices are only a guideline, please contact Richmond Villages Nantwich to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors very welcome at any time; this includes children and well behaved pets on leads.


  • Parking
  • Designated parking areas for visitors.


Richmond Villages Nantwich Reviews (139)

Total of 139, showing 21-40
9.7

Richmond Villages Nantwich has a Review Score of 9.7 (9.684) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Nantwich has 139 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention. We are working on improving food. New kitchen role.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Dear Ron,
Thank you for your review. I will be sure to cascade the comments regarding food and how we are working on continually improving this for all.


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Overall Experience  Overall Experience 4.0 out of 5

I came in for respite after a long stay in the hospital. I have been well looked after by all the staff. The activities provided much enjoyment and have played a big part in improving my mobility.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

I am pleased to hear you have enjoyed your stay with us in the care home. I am sure we will continue to see you on a daily basis now you are residing in the village. Thank you for your kind review; I will be sure to share it with the team in the care home.


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Overall Experience  Overall Experience 4.0 out of 5

Everyone is kind and helpful.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your kind review of your stay with us at Richmond Village Nantwich.
I will be sure to share your review with the team.
Regards.


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Overall Experience  Overall Experience 4.0 out of 5

I should have met up with management before I came in. I knew nothing about it, not even how much they charge! Took a month to settle down, but very good staff encouraging me all the way.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Hello, we are sorry to hear that you hadn't had the opportunity to meet with the management prior to moving in the care home. But, since moving in you have met with the manager. It is unfortunate that the booking was made by your family and not yourself. It is nice to see that you are enjoying yourself, being in the company of others, and we are happy that you have extended your stay.


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Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my stay, stafff were always helpful and the activities were good.

Reply from Allyson Attward, Manager/Head of Care at Richmond Villages Nantwich

Thank you for your review.
Myself and the team are glad to see that we have exceeded your expectations by the selection of the stars.
Regards,
Allyson Attward.


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Overall Experience  Overall Experience 5.0 out of 5

The patience and care of all the staff have made my stay here very pleasant. I have been confined to my room largely because of my immobility to walk easily, but the carers pop in and look after me always cheerfully.

Reply from Allyson Attward, Manager/Head of Care at Richmond Villages Nantwich

Dear A P,
I am so pleased to hear that you have enjoyed your stay here with us during your period of recuperation. I will be sure to pass this feedback on to the staff.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Richmond Village Nantwich from June 2019 until she passed away in January 2023. She has a lovely room at Richard Village looking out onto gardens that were beautifully maintained. The care provided by the staff was exceptional and it was lovely to see the same carers still there
from year to year. They all got to know my mum well and were very much in tune with what she needed. Despite my mum not being very positive about socialising and activities, the staff continued to gently encourage her to mix socially and try new things which she always enjoyed in the end. Mum enjoyed the fact that she could choose to eat in her room or in the dining room. Both her en-suite room and the entire building were kept immaculately clean and were beautifully furnished throughout. When Mum first moved to Richmond Village, she had some mobility issues and age-related memory loss. Towards the end of her stay, she was unable to leave her bed and sadly had dementia. Regardless of her health and abilities the care extended to her was wonderful and I am so glad that we chose Richmond Village.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Dear Nikki,
Thank you for your kind review and the kind words included in your review, I know the staff miss Mum and they miss seeing you all as family.
I will be sure to pass the review and feedback on to the staff.
Thank you,
Ally


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Overall Experience  Overall Experience 5.0 out of 5

I spent a month in respite here after having a difficult operation on a hip replacement this was February 2022 I went back to my home then had another difficult time, depression and a stroke when I ended up in hospital. Fortunately Richmond Care Home was able to offer me another space/room. I was in
despair and the whole place with the wonderful staff offered me support, care, time for me to talk out the issues, good food, opportunities to share in with activities and learning to join in and move on to laugh and find joy in life. Thank you. You have all been such giving people, understanding and responding to my needs. I am ready to move on but want to stay as independent but within the caring family of Richmond. This is hope for a mid-80-year-old with a happy family without overwhelming my ageing demands

Reply from Ally Attward, Manager/Head of Care at Richmond Villages Nantwich

Dear Noreen,
Thank you for your kind review, I am so glad you have enjoyed your time here in the care home, and that we have helped to make each day eventful.
I will be sure to pass your review comments on to the team at Richmond Village Nantwich. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father has been at Richmond Villages Nantwich for about six months now, having arrived to convalesce after a hospital stay following a broken hip, followed by Covid then pneumonia. The staff have been extremely supportive allowing him to settle in, then gradually encouraging him to participate
in more activities as he grew stronger, more confident and recovered his health. He has complete trust in the levels of care and all the staff that he encounters at Nantwich. And as a keen cook and baker, he fully appreciates and welcomes the food that he receives. We regularly join Dad for lunch in the restaurant and the Bread and Butter pudding, in particular, is excellent!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich

Thank you for your lovely review. We are so happy that the support your Father received helped him recover. I will certainly pass your compliments on to the chef. Thank you again for taking the time to leave us a review.


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Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for more help with the process of my mum coming out of hospital into Richmond. It was very stressful dealing with the ward in the hospital and having the support of the team at Richmond helped enormously. When we arrived at the home the staff were so welcoming and kind to mum
that I could have cried with relief! She had had such a difficult stay in hospital that it made the contrast even more noticeable. As with previous stays, the rooms and surroundings are lovely, the food is excellent and above all the staff do everything they can to give residents the best experience possible.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your kind words, I will be sure to pass these on to all the staff within the home. We are so glad that the move into the Village was trouble-free and easy as possible.
Many thanks


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Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely and very caring.
Very clean.
Food is nice and varied.
Activities I managed to attend were excellent.
Fortunate to meet some of the lovely residents.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

I am so glad to hear that your short stay with us was what you expected. I shall pass the kind comments on to the entire teams in the home.
Thank you


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Overall Experience  Overall Experience 5.0 out of 5

My mother has suffered from sight loss recently and has been very confused and distressed.
All the staff have been absolutely wonderful with her showing endless kindness and patience and constant reassurance.
The staff have also liaised with me frequently and shown me the same kindness. I live 250
miles away so I can't be with my mum as much as I would like but the staff have kept me updated with Mum's care and have been available on the phone whenever I have wanted to talk to them.

Reply from Ally Attward, Manager / Head of Care at Richmond Villages Nantwich

Dear Jill,
Thank you for your kind words, I will be sure to pass these on to the staff.
Regards,
Ally.


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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in the beautifully decorated retreat for a few days as a, try before you buy, which is a great idea before committing to buying one of the village suites there. She had a really lovely time, enjoying the company of other residents and the hugely beneficial support of the staff too,
who couldn't have done more for her. She also really enjoyed taking part in some of the activities/events such as the Tuesday supper club and there was a talk on the history of Nantwich being famous for brine, which she went along to with some of the residents after lunch one day. A great way to settle in and make new friends. After such a positive experience, she decided to sell her apartment in Edinburgh and move closer to her family, by buying a village suite at Richmond. This will still allow Mum to keep her independence with the support of the staff there and enjoy much more company on a day-to-day basis, in the beautiful surroundings of the village.

Reply from Allyson Attward, Registered Manager / Head of Care at Richmond Villages Nantwich

Thank you for taking the time to leave your review. It is always nice to hear from our residents that they are feeling like they are cared for and looked after. We have a genuine regard for all of our residents. We will discuss your feedback with the heads of departments within the village to help them continually improve their service. Thank you for choosing Richmond Village Nantwich for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

Since losing Mum to suicide in January life has been extremely difficult for Dad, he is terminally ill with pulmonary fibrosis and relies on oxygen. Since moving into Richmond Villages Nanthwich Dad has been given so much care by such a lovely friendly team in beautiful surroundings. He'd previously
lived in our family home for nearly fifty years with Mum and family. This was an easy move for any of us. We now feel six months on this is the best place with the best care! We as a family would highly recommend. Thank you to all who have cared for us.

Reply from David Mclean, Customer Service Adviser at Richmond Villages Nantwich

Thank you for taking the time to leave your kind review. We send our deepest condolences in regards to your mother's passing. We hope Richmond Nantwich care home did everything possible to make the transition as easy as possible and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

I feel comfortable well looked after and safe. The surroundings are beautiful and I like to be able to see the general public. The activities are poor and they don't stimulate people or enhance people's skills. Especially people who have sensory deprivation such as hearing or sight impairment.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for taking the time to leave your review. It is always nice to hear from our residents that they are feeling like they are cared for and looked after. We have a genuine regard for all of our residents. We will discuss your feedback with the team within the village to help us to continually improve our service. Thank you for choosing Richmond Village Nantwich for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Richmond Villages until January 2022. On the numerous occasions we visited, we found the staff to be very knowledgeable, experienced, polite, caring and helpful, this was always supported by my mum in conversation. There's a full programme of events arranged to keep everyone
busy and active and, most importantly, socialising. The home was always very accommodating to special requests, an example is when I asked could I arrange a meal/party to celebrate my mum's 80th birthday. They offered me the use of the main restaurant dining area and were quite happy for me to bring in a meal from the local fish and chip shop, her favourite treat. One important thing I observed during the four years my mum was a resident was a very low staff turnover, this provided her with a stable care environment delivered by familiar faces, aspects that definitely helped to reassure her.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich

Thank you for your lovely review. It is always so nice to hear our staff described in this way. We are happy that we were able to look after your mother for four years. Hopefully, you will go away from this feeling like she received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

All staff were very attentive and willing to help day and night.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Nantwich

Thank you for taking the time to leave your review. We are glad you found all our staff to be be attentive to your needs. Thank you for choosing us for your care.


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Overall Experience  Overall Experience 4.0 out of 5

After injuring my back/spine in a fall I spent 15 days in hospital. As I live alone I decided that a short period of rehabilitation at Richmond would be beneficial in adapting and regaining confidence. It has worked well for me. I found the staff extremely friendly, cheerful, caring and ready to help.
The atmosphere was positive and the surroundings conducive to a good recovery. The food was very satisfactory and my room was comfortable and generally well-appointed. Altogether, I am sure the time at Richmond has benefited me greatly.

Reply from Amanda Barnes, Customer Service Adviser at Richmond Villages Nantwich

Thank you for taking the time to leave your review. It is lovely to hear that you feel your stay with us has helped you recover so well and help to regain confidence. Thank you for choosing Richmond Villages Nantwich for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

My brother and I can't praise and thank the staff at Richmond Village Nantwich enough for the huge amount of care and support they have given to us and our elderly mother and father. We needed a quick response to place our mother in care when our father was hospitalised. Our mother has really benefitted
from the care and love she has received and she's laughing and smiling again. We then had to find a place for my father, when he was discharged from hospital and Richmond Village worked really hard for us to get my father into the same home so our parents could be together to celebrate their 71st wedding anniversary. We can't thank you enough for the care, support and advice you have given to us at what has been a stressful time for our family.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

We are all delighted that we were able to help on both occasions especially at such a challenging but special time for them both. Thank you so much for your review - it is really appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Yes, we were very pleased with my husband's stay. He enjoyed the meals very much and the staff were very good with him.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your kind review; we are pleased that he enjoyed his stay with us.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Richmond Villages Nantwich is calculated as follows: ( (218 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (7)

Lynne

Lynne Griffin

Job Title: Village Manager

Joined: 1996

Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.


‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.


Allyson

Allyson Attward

Job Title: Head of Care/Registered Manager

Joined: 2022

Allyson is the Head of Care / Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.


She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.


Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.


Nicola

Nicola Jackson

Job Title: Senior Village Adviser

Joined: 2007

Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Nicola if you would like any further information about the Village and Care Home.


Jane-Ann

Jane-Ann Stubbs

Job Title: Head of Activities

Joined: 2012

I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.


I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.


Rachel

Rachel Lovatt

Job Title: Village Adviser

Joined: 2024

Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Rachel if you would like any further information about the Village and Care Home.


Kirsty

Kirsty Roberts

Job Title: Domiciliary Care Manager

With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.


After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.


Anthonie

Anthonie Van Rooyen

Job Title: Head of Hospitality

Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.