Richmond Villages Nantwich

St Joseph's Way, London Road, Nantwich CW5 6LZ
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9.7 139 Reviews
  • Richmond Villages Nantwich, Nantwich
Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of landscaped gardens.

Residential care is provided at a weekly fee, dependent on each person's support requirements. Long stay, respite, convalescence and day care are all offered within the care home.

Richmond Villages Nantwich also offers a wide range of on-site facilities including a dedicated Care Home Restaurant (The Alpine Suite), The Garden Room Village Restaurant, elegant sitting rooms, a hairdressing salon and beautician, landscaped gardens and a Bowling Green. Care Home residents can invite guests to join them for lunch by reserving a table in the Garden Room Restaurant where private parties can also be catered for.

The 41-bed residential Care Home's rooms are all en-suite with electric profiling bed, TV, telephone and Wi-Fi access. Some rooms enjoy patios or balconies overlooking the gardens.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. There is a full-time activities team, a large hospitality team, maintenance team, gardeners and full-time drivers who can take you to local health appointments or to the local towns and shops on scheduled trips.

Richmond Villages Nantwich is proud to support the local community, holding many charity events throughout the year and hosting meetings for groups such as Wych-Malbank Nantwich Rotary Club whilst the dedicated activities team provide a comprehensive schedule of events and activities, meaning there is never a dull moment.

Richmond Villages Nantwich prides itself on being more than just a care home and you are always welcome to visit to see for yourself!

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Care Provided by Richmond Villages Nantwich

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Allyson Attward (Care Home Manager)
  • Admission Criteria
    • Private Funding Clients - Pre-Assesment required
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Richmond Villages Nantwich

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,800

  • Fees are subject to a pre-assessment.
    Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
    Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.
  • (these prices are only a guideline, please contact Richmond Villages Nantwich to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors very welcome at any time; this includes children and well behaved pets on leads.


  • Parking

  • Designated parking areas for visitors.


Richmond Villages Nantwich Reviews (139)

Total of 139, showing 61-80
9.7

Richmond Villages Nantwich has a Review Score of 9.7 (9.684) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Nantwich has 139 reviews.

Overall Experience

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Review from Sue S (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care. Fantastic empathy, fantastic person-centred village. Fantastic well-being and health experience.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much Sue - what a wonderful review!


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Review from Kathleen D (Respite Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent several periods of convalescence and respite care in Richmond Nantwich since January 2010. At all times I have been completely satisfied with the care, attention and friendliness from the members of staff at every level. It cannot be faulted in any degree. The standard of furnishing, catering
and cleanliness cannot be improved upon. It is a care home par excellence.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your lovely review; we do hope you will come to see us very soon!


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Review from K S (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Village is our first experience of a care home for our father, who, several months ago, went from living completely independently to requiring residential care, almost overnight. The accommodation and atmosphere at Richmond Village has pleasantly surprised us all, feeling more like a hotel
than a care home and making the abrupt transition from independence to care considerably less stressful than anticipated. Staff throughout seem extremely attentive and friendly, able to spend time as required with the residents, and treating them with dignity and interest; it is a relief to feel our father is in such caring and competent hands. We don't know where we'd have been without them. Visiting is a pleasure; we are always made very welcome and staff appear to know our father well. The warm and friendly atmosphere, level of care, and the comfortable and attractive environment are greatly appreciated by both our father, as a resident, and us, his family.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review Kerry; it is a pleasure having your father here and your comments are very much appreciated!


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Review from V F (Respite Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second visit was again very pleasant, everyone was very friendly and helpful when necessary. My one issue was, it was on the lovely sunny side, which unfortunately resulted in me having the curtains drawn on most days. On my previous visit (June 2018) I was in a room at the end of a corridor, where
the light was ideal for my eyesight. I shall request this, if available, on future visits. My only issues on my last visit were the waste bins were not always emptied and occasionally the bed was unmade.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for review and for taking the time to complete this. We look forward to welcoming her back again very soon.


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Review from K E (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for one week's respite care. It was her first time away from home and she was very apprehensive. Richmond Village couldn't have done more to make her feel at home including breakfast in her room (at any time) if she wanted. Mum is a fussy eater, however, the food was first class and a homely
touch was the various sweet snacks left out for the residents to take at any time. There were varied activities which were optional and she did join in more than we expected. We are now looking for a magic painting kit to use at home. The room was comfortable if slightly on the small side but perfectly adequate for one week's stay. We would go back to Richmond and would definitely recommend.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you for taking the time to complete this review. It is lovely to hear that your mum enjoyed her stay here; we do have a number of different room types but we cannot guarantee the type of room that will be allocated for a short stay. We do hope that she will come back and see us soon.


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Review from M L (Respite Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay for the week. The staff were helpful and caring. This was a retreat week and everything was fine.

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Review from Denise L (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently had one week's respite at Richmond Nantwich. She loved it and the staff were so kind. The only issue was she was only showered twice in seven days. I did speak to one of the carers looking after my mum and she said she had asked my mum if she wanted a shower and she said no. My mum has
dementia which obviously the staff were aware of. We did point out at her assessment you have to take control of some things eg 'yes you are having a shower'. It was during a very hot period of July. Perhaps more training on dementia?

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your review and your comments. The care we provide is very much centred around the person and we have to respect the wishes of each individual resident at all times. Whilst we are able to accommodate those living with dementia we are a residential home which we do make everyone aware of however we do strive to provide the very best care for everyone living both in our Care Home and Village.


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Review from Alfred F (Respite Resident) assisted by family/friend published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one problem, I found it difficult to get up from toilet - no grab rails.
Everything else was excellent.
Young lady who assisted with showers was kind and considerate and treated me with respect.

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Review from M E (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the Richmond experience comes at a premium compared to other care homes in Nantwich at the time, this is the only one we felt Mother would be comfortable in. The support and activities were excellent, always encouraging the residents to participate. Although the room was a bit cramped, careful
arrangement of the furniture improved this and all rooms appear to have full toilet/wetroom. Lovely gardens.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your lovely review. We were privileged to be able to look after your mum and miss her here in our Village.


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Review from Frances D (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to each individual resident is of an extremely high standard. Residents never feel rushed and are treated with kindness and affection. Nothing is too much trouble and all staff, from the cleaners to management, will always strive to ensure my mum is looked after and all
her needs are met. There are lots of activities to socialise without anyone having to sit round the edge of a large room watching TV. Lots of lovely relaxing areas making it home from home.

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Review from Heather L (Daughter of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no hesitation in recommending Richmond Nantwich. The accommodation is great and the staff were never patronising to Mum but always straightforward and kind.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review - we all miss your mum and her wonderful smile!


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Review from J G V (Respite Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent room, good food, pleasant and welcoming staff.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you for this review. It was a pleasure to see you and we hope you will return to stay with us again.


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Review from E P (Respite Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I went from one care home to another for a change of scenery. We found the staff very caring and friendly. We could have wished for more communal activities to share with other residents and be stimulated rather than left to our own devices - watching T.V.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Thank you for taking the time to fill out this questionnaire. As a more established village, we do not have the same leisure facilities that many of our newer villages enjoy such as spas, dedicated activity rooms and swimming pools however we do our very best to provide a stimulating and varied social diary for all our residents. I hope that you will come back and visit us again, perhaps coinciding your visit with one of our bigger events details of which can be found on our website.


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Review from H H (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 81-year-old mother and I visited Richmond Nantwich for a respite retreat weekend.


My mum is registered disabled. The staff were very attentive, professional and supportive. The meals provided, quality of service and menu options were plentiful. The standard of accommodation exceeded our expectations.

My mum felt very relaxed during her stay and her needs were met with the care staff being on hand 24/7. I was able to bring along my pet dog and when mum was relaxing, we'd go off for a nice walk into the town centre and the beautiful riverside and to see the bird sanctuary. A lovely weekend was had, very restorative. Thank you.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for this lovely review; we are so pleased that you enjoyed your time with us and we hope that you will come and visit again soon.


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Review from A F (Respite Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from two assistants, the staff were excellent and most polite. The room provided had problems:


Too small - no comfortable chair.
Two hangers (one a battered wire one).
Double bedspread on a single bed - dangerous overhanging.
TV problems, many.


But good outlet, view.
On the whole good

food, particularly soups and puddings.

Reply from Nicola Jackson, Senior Village Adviser at Richmond Villages Nantwich

Dear Mrs F,
Thank you for your review.
I am aware that a member of staff spoke to you whilst you were here to explain that the room allocated was one of our standard respite rooms. Many of our rooms have recently been extended to include outside patios and balconies but these are occupied by our longer term residents.
The chair provided is common to all rooms and I am sorry that you did not find this comfortable. The bedspread is actually a single but I understand your concerns regarding a trip hazard and these have been passed on to our Hospitality Manager, as has your comment regarding the TV (although we are a little unclear as to your precise meaning).
It is kind of you to compliment the food; we have many excellent comments about the choice and quality we offer. I am sorry that you found two assistants unhelpful; we do our utmost to ensure that the same excellent customer service is offered to everyone and I can only apologise for this.
I hope that you are now feeling rested and if I can be of any further assistance please do not hesitate to contact me.


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Review from N O (Son-in-law of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of our elderly parents at Richmond Nantwich was excellent. They were clean and in clean clothes, every day, which we are sure added to their well-being and dignity. The food we believe was the best and my father-in-law actually put on weight.
The staff were friendly and helpful and communicated
with us when there was a problem. We would highly recommend Richmond Nantwich for all these reasons and the cleanliness of the whole area was good despite building work going on.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your lovely review - it is lovely to hear that you are so happy with the support and care that they received whilst here. I hope that we see them both again very soon.


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Review from A L (Friend of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came to visit a friend in your care home last month and we thought the staff were very friendly and helpful. The home had a lovely atmosphere and although we were only there for a short time. The first impression was very good indeed. The home itself was beautiful also the surrounding area.

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Review from P W (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week in the care unit following spinal surgery. I have no complaints about any of the care I received.
Although there was work going on externally, the workmen were considerate.
The food was of a good nutritious quality. The catering staff were kind and courteous,
The care staff were excellent
and offered help when needed. I was not afraid to ask for anything a really good standard. A little bit expensive but you pay for excellence.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review. We hope that you are continuing to improve now that you are back home.


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Review from A W (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and attention to detail which is much more than we expected. They genuinely want to help every resident to settle in and enjoy their day.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your kind review - your comments are very much appreciated.


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Review from Trevor H (Son-in-law of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation, food etc is all good but the highlight is the attentiveness of the staff offering a level of care over and above that which is strictly required.

Reply from Claire Beech, Village Adviser at Richmond Villages Nantwich

Thank you very much for your comments. We completely agree that it is most definitely everyone who works here that offers a level of care over and above that which is strictly required which makes it a lovely place to be.


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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Richmond Villages Nantwich is calculated as follows: ( (218 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (7)

Lynne

Lynne Griffin

Job Title: Village Manager

Joined: 1996

Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.


‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.


Allyson

Allyson Attward

Job Title: Head of Care/Registered Manager

Joined: 2022

Allyson is the Head of Care / Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.


She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.


Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.


Nicola

Nicola Jackson

Job Title: Senior Village Adviser

Joined: 2007

Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Nicola if you would like any further information about the Village and Care Home.


Jane-Ann

Jane-Ann Stubbs

Job Title: Head of Activities

Joined: 2012

I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.


I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.


Rachel

Rachel Lovatt

Job Title: Village Adviser

Joined: 2024

Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Rachel if you would like any further information about the Village and Care Home.


Kirsty

Kirsty Roberts

Job Title: Domiciliary Care Manager

With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.


After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.


Anthonie

Anthonie Van Rooyen

Job Title: Head of Hospitality

Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.