Richmond Villages Nantwich

St Joseph's Way, London Road, Nantwich CW5 6LZ
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9.7 139 Reviews
  • Richmond Villages Nantwich, Nantwich
Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of landscaped gardens.

Residential care is provided at a weekly fee, dependent on each person's support requirements. Long stay, respite, convalescence and day care are all offered within the care home.

Richmond Villages Nantwich also offers a wide range of on-site facilities including a dedicated Care Home Restaurant (The Alpine Suite), The Garden Room Village Restaurant, elegant sitting rooms, a hairdressing salon and beautician, landscaped gardens and a Bowling Green. Care Home residents can invite guests to join them for lunch by reserving a table in the Garden Room Restaurant where private parties can also be catered for.

The 41-bed residential Care Home's rooms are all en-suite with electric profiling bed, TV, telephone and Wi-Fi access. Some rooms enjoy patios or balconies overlooking the gardens.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. There is a full-time activities team, a large hospitality team, maintenance team, gardeners and full-time drivers who can take you to local health appointments or to the local towns and shops on scheduled trips.

Richmond Villages Nantwich is proud to support the local community, holding many charity events throughout the year and hosting meetings for groups such as Wych-Malbank Nantwich Rotary Club whilst the dedicated activities team provide a comprehensive schedule of events and activities, meaning there is never a dull moment.

Richmond Villages Nantwich prides itself on being more than just a care home and you are always welcome to visit to see for yourself!

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Care Provided by Richmond Villages Nantwich

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Allyson Attward (Care Home Manager)
  • Admission Criteria
    • Private Funding Clients - Pre-Assesment required
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Richmond Villages Nantwich

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,800

  • Fees are subject to a pre-assessment.
    Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
    Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.
  • (these prices are only a guideline, please contact Richmond Villages Nantwich to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors very welcome at any time; this includes children and well behaved pets on leads.


  • Parking

  • Designated parking areas for visitors.


Richmond Villages Nantwich Reviews (139)

Total of 139, showing 81-100
9.7

Richmond Villages Nantwich has a Review Score of 9.7 (9.684) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Nantwich has 139 reviews.

Overall Experience

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Review from S V (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is now in his sixth week following hospital discharge directly to Richmond his care has been exemplary during periods of exacerbated illness. During times when he has felt well, the staff have been very encouraging to include him in socialising and attending activities whilst my father would
love to be in his own home Richmond has provided the next best thing.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your lovely review. We could never hope to replace someone's home with all the cherished memories it holds, however, we all do our very best to make Richmond Nantwich, as you say "the next best thing".


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Review from Gillian E (Relative of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely decor throughout including painting on the wall and bright airy rooms. I was impressed with the dining areas and the wide range of activities taking place. A beautiful television room and everything was so clean. All the staff were very friendly.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your review, Gillian, we very much appreciate your comments. We too love the decor which is chosen by an interior designer, the lounges are particularly warm and welcoming. We hope you will visit again soon.


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Review from Christine C (Cousin of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit and I was very impressed with everything. The home is beautifully decorated, very homely and spotlessly clean. As a visitor, I felt very welcome and the staff were helpful and friendly. My relatives room was lovely and she was obviously happy with the facilities and activities.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for completing this review; I am pleased you felt so welcome as we all feel that this is a very happy place to be whether living or working here or just visiting! Please do come and visit again!


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Review from S P (Grandson of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming. Excellent food. Can hold parties which are very well organised.
My grandfather says the care is excellent. He goes to lots of other entertainment.

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Review from Yvonne W (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Richmond Village experience in Nantwich is like a cruise ship, (eg QE II) without the water around it. I cannot fault the staff or the residence, everyone is very friendly and helpful. I would recommend it to anyone.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your review; your analogy made us smile and in fact when we think about it yes we are! Beautiful decor, fantastic events and activities, delicious food, great hospitality and stunning views! All with the best care and support! Welcome aboard!


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Review from Julie L (Daughter-in-law of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited to take my Mother-in-law home for Christmas and Boxing day. All the staff were friendly, helpful and efficient preparing medication etc. The care home is beautiful and luxurious - When can I move in?
The weird wooden drummer sculpture in the garden is very creepy - gives me nightmares.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review - we will keep a room for you! The wooden toy soldier is one of those things that you either love or hate (don't tell anyone but I agree with you!) - I hope you liked the other decorations, though!


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Review from Hayley D (Granddaughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my granny, really cannot fault the staff. Fantastic staff.
The care and compassion of everyone at Richmond is wonderful. Very very clean!

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you Hayley for your lovely remarks.


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Review from K W (Sister of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Richmond Village over the last six years as my sister had friends residing in the village. I was always impressed with the friendliness of the staff at every level and the beautiful decor and furnishings, also colourful immaculate gardens. I am so pleased that my sister is now a resident.
She is very happy and I know she is safe and all be well looked after.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your lovely review; we are very proud of our facilities and gardens which have won many awards and we hope your sister will enjoy them for many years to come.


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Review from Susan G (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed as a family, palliative care for my mother and we looked at Richmond Nantwich on the internet. We rang up, made an appointment to see inside and the room that was available. My mother was assured and accepted. From September to mid-November, my mother had 100% care here. The staff are wonderful
and so caring without making my mother feel that she was deteriorating. It gave my father and I peace of mind that mother was being looked after. From the senior care lead down to the breakfast staff, to the cooks and cleaners, it is an exceptional and very special place.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for taking the time to complete this review. Although your mum was only with us for a short time, we feel privileged to have known her. All the staff send their best wishes to you and your father.


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Review from Leila G (Relative of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is extremely clean, welcoming and friendly. The staff are very warm and treat the residents with absolute respect. The rooms of the residents are all very individual, as each resident is able to fully make it their own. There is a strong staff presence in the building so always someone
to help out.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for taking the time to complete this review and for your kind remarks.


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Review from Jackie L (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Village Nantwich is a fantastic care home. It's main feature is that it is situated in the centre of Richmond Village (retirement village). My father is 89 years old and is able to share the excellent range of activities available with people much younger than himself. This range of activities
is definitely a plus factor of living in the care home. I have been very happy with the quality of care in all aspects which my dad has received over the past 4 years.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you Jackie for your review. We are proud of the range of activities and events on offer; there is lots to choose from and something for everyone to enjoy! Thank you again for taking the time to do this.


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Review from Geoff FM (Son of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved to Richmond Village in Nantwich she has been happier than I remember, as she has become poorly, the staff have gone over and above the call of duty to make sure she is well looked after, we are kept informed and Mum feels very cared for and part of the Richmond family.
Because of Mums
failing health, her needs have changed and the staff and management have been very sympathetic and caring to ensure changes have been made, we have been consulted at all times and advised when she needs changes, or when she is well. Never once have we been concerned and indeed we feel everyone in this home is looked after as though they were related to the staff member because they are so very very good
I cannot say how fabulous everyone one is at this home, Mum is so happy, comfortable and enjoying life even when her illnesses try and stop her, the staff make sure they don't. It is such a comfort that she is safe at this home and happy. Thank you, everyone, at Richmond Village Nantwich.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Dear Geoff, Thank you so much for your lovely review; it means a lot when a relative takes the time to review our service, especially as we know what busy lives you lead! Your mother is such a lovely lady and we are happy that she is too; indeed she always makes us laugh with her funny asides and sayings. Thank you once again.


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Review from S P (Granddaughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my Grandad who is a resident, we always receive a very warm welcome from the receptionist and the other staff within the building.
Nothing is ever too much trouble and although the staff are busy they always take the time to listen. The staff in the dining room are fantastic and always
willing to accommodate my son's preferences where they can!

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for taking the time to complete this review; your comments have been passed on and we are very grateful for your kind words.


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Review from Helen H (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother moved into Richmond Village, she was treated with dignity and respect. The home is run very efficiently and has a number of activities going on throughout the day.
The staff have made my mother welcome and her every need is attended to by an expert team. The atmosphere at
the home is more of a hotel, upbeat vibe, immaculate grounds and facilities. I feel safe in the knowledgeable that my mother could not receive better care.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review; your Mother has settled in so well and we always look forward to seeing you and your family when you visit!


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Review from Sue S (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My recently bereaved mother moved for respite care and quickly settled in due to the kindness and dedication of all the staff. She had been very lonely, sad and unmotivated at home. However, she had joined in the activities, made new friends and came alive again. We are so pleased to see this transformation.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your kind review. Your mother has certainly settled in well and it is lovely to see her joining in with the different daily activities and making new friends.


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Review from Ann S (Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and kind staff. Very clean environment. Lots of choice at meal times. Nothing too much trouble. Felt safe in this environment and would return if need be. Just felt the addition of a communal lounge other than the dining area would be most welcome. There was only the reception area
or outside (weather permitting) to meet other residents.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for taking the time to complete this review. There is a lounge located near to the Bowling Green - perhaps if you come to stay again we can show you where it is so that you can enjoy this facility.


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Review from John F (Relative of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Nantwich has both the appearance and feel more of a hotel than a retirement home. From arriving in reception through all departments the staff are fantastic. Courteous and friendly throughout. No nasty smells here. Everything is clean and tidy. Close care levels are of the highest order. I
cannot believe this place can be bettered. Expensive? - Yes, but value for money? - Sure thing.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your review and for the lovely comments that you have posted; they are very much appreciated by all the staff here.


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Review from Ella C (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience. I found the residents and the staff very helpful and friendly. My flatlet was comfortable and roomy. I had a very enjoyable break and hope to come again in the future. I would be pleased and happy to live here- but must consider the finance as the village apartments are expensive
and also I am not mobile so would miss friends etc as they are like myself elderly and not too mobile! I am 90 myself. Try to build a unit closer to me, please!

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you, Mrs Curtin, for your review; it was lovely to meet you and we certainly look forward to welcoming you back for another stay! It is always the best idea to consider finances carefully - if there is any further information you require please do not hesitate to contact us.


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Review from M H (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and events. Care is wonderful. Staff are very friendly and helpful. Reception staff are excellent and very helpful. Cleanliness throughout very good.
If my mother is happy, then so am I. Excellent care home. Peace of mind to know my mother is happy and well cared for.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your kind remarks; taking time to complete a review is always very much appreciated.


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Review from Janet T (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very patient and caring, try to include everyone in the activities.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Richmond Villages Nantwich is calculated as follows: ( (218 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (7)

Lynne

Lynne Griffin

Job Title: Village Manager

Joined: 1996

Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.


‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.


Allyson

Allyson Attward

Job Title: Head of Care/Registered Manager

Joined: 2022

Allyson is the Head of Care / Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.


She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.


Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.


Nicola

Nicola Jackson

Job Title: Senior Village Adviser

Joined: 2007

Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Nicola if you would like any further information about the Village and Care Home.


Jane-Ann

Jane-Ann Stubbs

Job Title: Head of Activities

Joined: 2012

I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.


I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.


Rachel

Rachel Lovatt

Job Title: Village Adviser

Joined: 2024

Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Rachel if you would like any further information about the Village and Care Home.


Kirsty

Kirsty Roberts

Job Title: Domiciliary Care Manager

With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.


After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.


Anthonie

Anthonie Van Rooyen

Job Title: Head of Hospitality

Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.