Fees are subject to a pre-assessment.
Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.
Visitors very welcome at any time; this includes children and well behaved pets on leads.
Designated parking areas for visitors.
Richmond Villages Nantwich has a Review Score of 9.7 (9.684) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Nantwich has 139 reviews.
Review from Roger T (Son-in-law of Resident) published on 18 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret D (Resident) published on 16 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich
Thank you, Margaret, for your review, the comments of which are very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan W (Resident) published on 16 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich
Thank you, Joan, for your lovely comments; we are all delighted you are "back on your feet" again and look forward to seeing you soon!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret P (Resident) published on 16 August 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich
Thank you for completing this review and for your kind remarks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N M (Friend of Resident) published on 16 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joseph C (Resident) published on 16 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret C (Resident) published on 12 August 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Resident) published on 3 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mavis L (Resident) published on 3 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Resident) published on 3 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alice F (Resident) published on 3 August 2016
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian P (Son of Resident) published on 28 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sian Walker-Hirst, Village Advisor at Richmond Villages Nantwich
Thank you so much for your review R S. It is always a pleasure to hear how friendly and polite our staff are. We are also very lucky to have such a wonderful gardening team and the many awards from North West in Bloom over the years are testament to how much work they put into their upkeep. Thanks Again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve (Son of Resident) published on 20 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sian Walker-Hirst, Village Adviser at Richmond Villages Nantwich
Thank you for your review Mr Barber and we are delighted that your Mother is now enjoying a bath with the help of our carers and has settled so well into her Suite.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan C (Son of Resident) published on 20 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sian Walker-Hirst, Village Adiviser at Richmond Villages Nantwich
Thank you so much for taking the time to review Richmond. We are delighted that your Father is happy and receiving excellent standards of care and support in his suite.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derryn C (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Sian Walker-Hirst, Village Adviser at Richmond Villages Nantwich
Thank you for your review Mrs Cope. We have noted your feedback regarding the cleanliness of the sitting area in your Mother's room so we can rectify this. We are delighted you and your Mother find our staff friendly and that our levels of care have improved over the last 12 months. We are always looking to improve every aspect of Richmond and your feedback enables us to do this, thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul L (Son of Resident) published on 19 July 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila P (Friend of Resident) published on 15 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sian Walker-Hirst, Village Adviser at Richmond Villages Nantwich
Thank you for your review Sheila we are delighted you would happily recommend Richmond Village and we couldn't ask for a better description than " A home from home". Many Thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denis M (Regular Volunteer) published on 7 July 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony P (Son of Resident) published on 6 July 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
A wonderful happy environment.
Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich
Thank you for your lovely comments Mr Penn. They are very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.684) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.684 for Richmond Villages Nantwich is calculated as follows: ( (218 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.684
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Village Manager
Joined: 1996
Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.
‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.
Job Title: Head of Care/Registered Manager
Joined: 2022
Allyson is the Head of Care / Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.
She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.
Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.
Job Title: Senior Village Adviser
Joined: 2007
Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.
With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.
Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.
Please contact Nicola if you would like any further information about the Village and Care Home.
Job Title: Head of Activities
Joined: 2012
I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.
I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.
Job Title: Village Adviser
Joined: 2024
Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.
With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.
Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.
Please contact Rachel if you would like any further information about the Village and Care Home.
Job Title: Domiciliary Care Manager
With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.
After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.
Job Title: Head of Hospitality
Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.
