Richmond Villages Nantwich

St Joseph's Way, London Road, Nantwich CW5 6LZ
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9.7 139 Reviews
  • Richmond Villages Nantwich, Nantwich
Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of landscaped gardens.

Residential care is provided at a weekly fee, dependent on each person's support requirements. Long stay, respite, convalescence and day care are all offered within the care home.

Richmond Villages Nantwich also offers a wide range of on-site facilities including a dedicated Care Home Restaurant (The Alpine Suite), The Garden Room Village Restaurant, elegant sitting rooms, a hairdressing salon and beautician, landscaped gardens and a Bowling Green. Care Home residents can invite guests to join them for lunch by reserving a table in the Garden Room Restaurant where private parties can also be catered for.

The 41-bed residential Care Home's rooms are all en-suite with electric profiling bed, TV, telephone and Wi-Fi access. Some rooms enjoy patios or balconies overlooking the gardens.

Residents are supported to live a healthy and happy life in the very best environment with a dedicated and highly skilled care team. There is a full-time activities team, a large hospitality team, maintenance team, gardeners and full-time drivers who can take you to local health appointments or to the local towns and shops on scheduled trips.

Richmond Villages Nantwich is proud to support the local community, holding many charity events throughout the year and hosting meetings for groups such as Wych-Malbank Nantwich Rotary Club whilst the dedicated activities team provide a comprehensive schedule of events and activities, meaning there is never a dull moment.

Richmond Villages Nantwich prides itself on being more than just a care home and you are always welcome to visit to see for yourself!

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Care Provided by Richmond Villages Nantwich

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Allyson Attward (Care Home Manager)
  • Admission Criteria
    • Private Funding Clients - Pre-Assesment required
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Richmond Villages Nantwich

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,800

  • Fees are subject to a pre-assessment.
    Fees include all meals and non-alcoholic drinks, a daily maid service, all laundry ( except dry-cleaning), 24 hour support and care, all activities ( unless a ticket price or fee is advised) and management of medication.
    Sundries such as hair services, beauty treatments, newspapers/magazines and alcohol for example are charged monthly by direct debit.
  • (these prices are only a guideline, please contact Richmond Villages Nantwich to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors very welcome at any time; this includes children and well behaved pets on leads.


  • Parking

  • Designated parking areas for visitors.


Richmond Villages Nantwich Reviews (139)

Total of 139, showing 121-139
9.7

Richmond Villages Nantwich has a Review Score of 9.7 (9.684) out of 10, based on 25 reviews in the last 2 years. Over all time Richmond Villages Nantwich has 139 reviews.

Overall Experience

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Review from R T (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have written a separate testimonial for the care. The standard of care, attention and friendliness there is crucial to my mother's physical and mental wellbeing. Another area to be recommended is the entertainment. Over the last couple of years there have been regular activities catering for a variety
of interests. Events and visiting acts are generally of a high quality and suited to the age bracket. The gardens are a unique and special feature for which unsurprisingly awards have been won. Richmond is generally well run. Management are approachable and listen to concerns. In terms of the environment it is clearly attractive and comfortable. The catering has improved significantly over the last year which is important as residents enjoy meal times.

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Review from S W (Daughter of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in respite care at Richmond Nantwich on several occasions. She has always been very happy there and it has given us great peace of mind to know that she is looked after so well by genuinely kind and caring staff in a wonderful atmosphere and in very pleasant surroundings.

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Review from M S (Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If it wasn't for Richmond Village I would struggle, the staff are my family, I think the world of everyone. I tell everyone how wonderful the place is and I mean it.

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Review from Pamela H (Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming to live in Richmond village was one of the vest decisions I have ever made. I have been here now for three years and have never had a problem that couldn't be resolved. The staff are without exception kind and helpful. I think they go above and beyond what could be expected of them. The property
I have (an apartment) is attractive and comfortable and the surrounding gardens and leisure area are kept superbly well. I would recommend Richmond Village to everyone.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you Pam for your words; they are very much appreciated.


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Review from Mavis G (Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just had 2 weeks here and everyone has been so kind and helpful. Lovely people in lovely place. We'll be back.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much Mr & Mrs G for taking the time to complete this review; I am so pleased you enjoyed your stay with us and look forward to welcoming you back.


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Review from W B (Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Richmond Village is excellent on the whole and the staff are all lovely.

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Review from Margaret W (Mother of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely environment, beautiful gardens. Excellent standard of decoration and cleanliness. Staff all very friendly and helpful. Nothing is too much trouble. Staff very caring and encouraging to my mother. They walk her every day to keep her mobile - they are very patient. Meals are good and she is taken
to a lovely dining room in a wheelchair. It overlooks the bowling green.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for taking the time to complete this review; we are delighted that you have marked us excellent as we are very proud of the care that we provide.


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Review from Patrick M (Husband of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write to recommend the 5 star Richmond Village Care Centre where my wife haw been a resident for 21 months. For the past 10 months she has been incapacitated and confined to bed on an air mattress. She can no longer feed herself and requires feeding a soft diet only and plenty of fluids. In 2012 she
fractured her left humerus which required surgery and sadly an anaesthetic cock up resulted in her becoming doubly incontinent so that changing her requires 2 carers each time. In 2014 she fractured her right humerus which could not be repaired. I visit her for 4 hours a day. I am a retired consultant.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Dr M thank you for taking the time to complete this review; we are always very grateful for people taking the time to do this.


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Review from Helen J (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in this home, this is both their third home and the difference from the others is outstanding:
1. Excellent, warm welcome from staff and management.
2. Quality of rooms and lounge/dining areas - excellent.
3. Interest and care shown to both parents - excellent, follow-up appointments
care concerns all updated smoothly and efficiently by staff and management. Regular calls made to family updating them on GP visits/medication/health/mobility changes and concerns.
4. Quality of food is excellent. Lovely home cooked smells and flavour to meals. Meal/size and care taken with vegetables sizes to ensure eating enjoyable and not a hazard.
5. Thoughtful activities such as bingo relating to the age etc.
6. Residents able to sit outside and watch the world go by, as sun protection in gazebo in front garden, regular drinks and sun screen available to residents who can experience a reasonable time enjoying the surrounding area. Such a tonic and feel good factor all round for both family and residents.
7. Lovely relaxed home atmosphere and both my parents recent entry to the home in Feb/April 2016 has helped them settle in and relax and enjoy being well cared for. A quest for both family and loved ones over the last three years and all can look forward to enjoyment the rest of their lives - worry free - highly recommended.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your wonderful comments; we are delighted that your parents have settled in so well. It is often the little things that make so much difference and knowing that you and your family are also now happy and relaxed means a lot. Thank you again.


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Review from Amy R (Granddaughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit we always get a warm welcome. Granny is very happy here and enjoys all the activities that the staff put on. Gardens are beautiful and the rooms are clean and well kept. Staff are kind and friendly.

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Review from Adrian L (Regular Volunteer) published on 8 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Richmond Nantwich numerous times and played an active part in some of the super events they organise. Crewe and Nantwich Senior Forum are dedicated to making a difference to the health and well-being of older people. I have to say we are
always made really welcome. Staff are very generous,
attentive, and always care for my needs. I appreciate, that as a wheelchair user, their attention to detail. The ambience is always upbeat and vibrant. The surroundings so clean and refreshing. The garden is a lovely space to spill out into during the summer weather. Actually as I consider our partnership working, I think what Richmond is trying to achieve. It can only be regarded as a great asset to the community - one that is growing from strength to strength. One in which the community group I represent, are proud to be contributing to.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you Adrian. It is always lovely when your group visits and we are delighted to be working with you in exciting plans for the future.


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Review from Andrew c (Friend of Resident) published on 27 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the atmosphere to be very positive and caring. When comparing care providers Richmond Village Nantwich was head and shoulders above the other providers we visited. Having now chosen Richmond Village Nantwich as a provider the reality is every bit as good as we thought it would be.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you for your review Andrew; we always appreciate the time taken to complete these for the Village and also appreciate the support you provide.


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Review from Richard M (Grandson of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather stayed in the care home when he was really poorly with cancer. He was treated with dignity and whenever I visited I was always welcomed no matter what time of day.
He could be very grumpy sometimes but the staff always managed to make him smile.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you Richard for your review; we all miss your Grandfather and his sense of humour!


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Review from Christine F (Friend of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my elderly neighbour moved into Richmond Village, I began visiting her on a regular basis and quickly became aware of the friendly but professional approach by the staff and management towards their residents and visitors. I often dropped in unannounced, sometimes to be told by Reception that my
friend was having her hair done, listening to a concert or taking part in an activity, but please go along.
I was mayor from 2014-2015 and was regularly invited to barn dances, carol concerts, school concerts, presentation evenings and charity events. Richmond has an open door policy and warmly encourages the local community to share in its social activities with the residents.


Nantwich In Bloom also benefits from a partnership with the Village and plays host to the judges whenever they visit. The grounds are well planned and tended, my friend was a keen gardener and wandered round with the gardener sharing information.
I am very pleased to provide this review.


Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you Christine for your review - we are always delighted to see you and very much appreciate the support you have given us over the past years.


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Review from William A (Son of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helped accommodate at short notice, and made every effort to extend as needed. Very personal care and all residents seem to be treated as individuals. Very respectful but warm. Excellent rooms and public areas.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your review; we always look forward to your Mother visiting us and were pleased that we could help.


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Review from J Q (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Village is a wonderful place, it is the perfect environment for my father who is infirm and has mild dementia. He amongst a cross section of retired people who provide a rich, stimulating environment for him. The staff care for and encourage him. The environment is of a really high standard
decor and furnishings are top class and the food is delicious. Relatives and friends are welcome at all times. I find it a happy place to visit and wouldn't be disappointed to find myself there one day.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your lovely review. We are proud that Richmond Nantwich provides such a lovely home and atmosphere and we enjoy your visits especially when you bring in Ena your puppy!


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Review from S G (Son of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Richmond since Nov 15 and we are very satisfied with the service. The staff are friendly and caring, and we feel confident and reassured leaving her there.

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Review from Val D (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the care home enough for the tremendous are offered to my mother since her arrival at the home in March 2015. After an initial reluctance to move into assisted living, she now considers Richmond Village home for all the right reasons. Everyone goes that extra mile treating mum as a valued
person in her own right. Her mobility, dexterity and general demeanour has improved beyond expectation due to the staffs attention to detail. A truly professional organisation. Thank you.

Reply from Nicola Morgan-Parker, Senior Village Adviser at Richmond Villages Nantwich

Thank you so much for your kind comments. It is always very much appreciated when someone takes the time to provide feedback on the services we provide.
It is also lovely to hear that your Mother is so happy in her new home and that she has settled so well.


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Review from Geoffrey A (Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good caring staff well run place.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Richmond Villages Nantwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Richmond Villages Nantwich is calculated as follows: ( (218 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 294 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Nantwich is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (7)

Lynne

Lynne Griffin

Job Title: Village Manager

Joined: 1996

Lynne has been working at Richmond Village Nantwich since 1996. Her role as Village Manager means she is responsible for all aspects of day-to-day life in the village. She spends time dealing with issues raised by residents, potential residents and staff. Lynne also provides support to all the Heads of Department in their roles and helps out as and when needed. She is also responsible for maintaining a set budget, future planning for the village, management reporting, etc. Lynne also spends time networking and promoting the village.


‘The best part of the day is when I am spending time with our residents. They have had amazing lives and I am proud that we are able to help them to continue to enjoy life to the full,’ says Lynne.


Allyson

Allyson Attward

Job Title: Head of Care/Registered Manager

Joined: 2022

Allyson is the Head of Care / Registered Manager for the residential care home within the Richmond Village Nantwich and has to adhere to the care standards requirements of the care home thus maintaining the care rating given to us by CQC after our inspection report.


She organises all admissions and discharges from the care home and ensures that the care delivered to the clients is always of the highest standards, delivered safely and with dignity.


Allyson promotes an "open door" policy for all who live, work and visit the care home, and is always willing to listen to feedback.


Nicola

Nicola Jackson

Job Title: Senior Village Adviser

Joined: 2007

Nicola is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41 bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Nicola also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Nicola if you would like any further information about the Village and Care Home.


Jane-Ann

Jane-Ann Stubbs

Job Title: Head of Activities

Joined: 2012

I have been part of the Richmond Village family for 14 years, proudly serving as the Head of Activities.


I am deeply passionate about enriching the lives of our residents, ensuring they have access to meaningful and engaging experiences that truly make a difference.
I take great pride in leading a dedicated activities team that consistently makes a positive impact, bringing smiles and happiness to those living at RV Nantwich. It is incredibly fulfilling to see the difference we make in the lives of our residents every day.


Rachel

Rachel Lovatt

Job Title: Village Adviser

Joined: 2024

Rachel is responsible for advising potential residents on the most suitable type of accommodation; meeting prospective clients and often their relatives as they make the decision to move into our retirement village.


With 53 Apartments, 19 Assisted Living Suites and a 41-bed Care Home it is important to ensure that the right option and level of care (if any) is provided.


Rachel also helps to organise events both in and out of the Village, including charity balls, fayres and exhibitions.


Please contact Rachel if you would like any further information about the Village and Care Home.


Kirsty

Kirsty Roberts

Job Title: Domiciliary Care Manager

With 29 years of experience in the care sector, Kirsty has built a distinguished career spanning various roles in home care, management, and coordination. Starting as a Home Care Assistant, Kirsty progressed to become a Care Coordinator and then a Registered Care Manager, demonstrating a deep commitment to delivering high-quality care.


After working at Richmond Village Nantwich in 2000, Kirsty returned to the organisation two years ago, bringing a wealth of knowledge and expertise to enhance the services provided to residents and clients. With a passion for improving the lives of those in need.


Anthonie

Anthonie Van Rooyen

Job Title: Head of Hospitality

Anthonie van Rooyen is a seasoned hospitality professional with over 11 years of experience in food and beverage management across 3, 4, and 5-star hotels in both South Africa and the UK. With a keen eye for operational excellence and customer service, Anthonie has honed his expertise in managing high-performing teams, ensuring exceptional guest experiences, and driving revenue growth within the hospitality sector.
In addition to his hotel management career, Anthonie took an eight-year hiatus to successfully run his own business, gaining invaluable entrepreneurial experience and further refining his leadership and strategic planning skills. Now, with a wealth of industry knowledge and a versatile skill set, Anthonie continues to bring passion and dedication to the dynamic world of hospitality.