Bentley Manor Care Home

Sherborne Road, Crewe CW1 4LB
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9.5 57 Reviews
  • Bentley Manor Care Home, Crewe
Welcome to Bentley Manor Care Home, located just north of Crewe town centre.

The home is ideally placed for the local community and those coming from Leighton Hospital and the surrounding areas.

This very popular purpose-built care home is spacious and modern and provides residential and nursing care and as well as care for those who suffer the impact of dementia on their lives and other mental health issues. The well trained, experienced and dedicated team are able to ensure such high levels of care because of the individual, tailor made care plans which are written in order to ensure that every detail of an individual’s care is recorded. Such ‘person centeredness’ is how the home achieves its high standards of quality of care. The value of such an approach cannot be understated.

Home cooked menus are on offer to residents and their visitors. Meals are cooked by the home's own chefs, with resident favourite meals reflected in menu choices. Start the day with a cooked breakfast if you wish or be tempted with traditional meals and desserts! Good food is very important and the chefs at Bentley Manor Care Home enjoy tempting residents to eat and drink well.

Most bedrooms are en-suite and have been recently redecorated with residents choosing the choice of colours and wallpapers. Lounges and dining rooms have also been decorated with residents' choices in mind, residents spend a lot of time together and they team want them to have homely and comfortable places to spend their time.

Group activities, music and entertainment, as well as individual time with residents, is planned by the dedicated activity coordinator ensuring that resident days are varied and interesting. Gathering information from residents and families regarding favourite music, hobbies and interests ensure that the activity programme for each resident can be ‘tailor made’.

Care Provided by Bentley Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma Vaughan (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Bentley Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.


  • (these prices are only a guideline, please contact Bentley Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Bentley Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking
  • Bentley Manor Care Home has a small amount of car parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Bentley Manor Care Home Reviews (57)

Total of 57, showing 1-20
9.5

Bentley Manor Care Home has a Review Score of 9.5 (9.546) out of 10, based on 10 reviews in the last 2 years. Over all time Bentley Manor Care Home has 57 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I want to send a massive thank you to all the staff that have looked after my mum, who sadly passed away on 30th December 2024, aged 86. Mum had been a resident since October 2023. The staff at Bentley Manor Care Home have all been amazing right to the end of Mum's life. All the staff/carers at the
home who are busy scooting around doing jobs but still have the time to talk to us about Mum and let us know how the situation was right up to her passing. We will miss visiting the home as we were always welcome and offered plenty of cups of tea.
If anybody asks in the future about Bentley Manor and the staff/carers, you have my 100% positive review to give them. Once again, a big thank you.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We're so very sorry to hear of the passing of your beloved mum, please accept our deepest condolences. Your mum was a much-loved member of Bentley Manor Care Home and the team loved caring for her. They really enjoyed seeing you and talking to you when you visited too! Thank you for your kind words about the team and the fantastic care that they give to residents. Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

I visit my mum every day at Bentley Manor Care Home. I have built up a great relationship with all of the team who care for my mum and I couldn't wish for better people to look after her. These are wonderful people who truly understand the needs of the residents. People I enjoy seeing every day, like
a family to me. I consider myself very lucky to have found such an awesome place for my mum to feel safe and secure in. Thanks to all at Bentley Manor.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

What a lovely review to receive! Your mum is in very good hands at Bentley Manor Care Home and the team there love caring for her. It's great that you find it an awesome place, with a team of wonderful people! We are honoured that you consider them family and they love having you visit too! Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

I want to send a massive thank you to all the staff that have looked after my dad, who sadly passed away on 28th November 2024, aged 84. He has been a resident at the Meadows since March 2017 following a terrible stroke that left him unable to move or communicate. Many homes turned us away because of
his extreme needs and requirements but Bentley Manor Care Home accepted him without hesitation.
I can't really find the words to express my gratitude to everyone who has cared for him over the last eight years. The staff at Bentley Manor have all been amazing right to the end. They have showed enormous kindness and given my dad as much comfort, dignity and quality of life as you could expect in his situation.
I am so glad we chose Bentley Manor and that my dad was accepted there. He spent the remaining years of his life in a place that gave him the love and care he so richly deserved.
Thank you so much.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We are all so sorry that your dad passed, please accept our deepest condolences. Our team were very fond of your dad and did everything they could to ensure that he was comfortable and cared for. It's great to know that you think so highly of the team at Bentley Manor and that you were so happy with your choice of care home. Everyone at Bentley Manor will miss him. Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

The home is always warm and welcoming, staff and resident appear to be very happy.
The home appears clean and tidy.
The residents have regular entertainment which they appear to appreciate.
The outside of the home / gardens always appears to be kept tidy.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

Thank you for your lovely review of Bentley Manor Care Home! We have a great team at Bentley Manor who go above and beyond to provide a welcoming, clean and tidy environment for all our residents. Our team love what they do and are dedicated to providing the best care possible. The activities on offer at Bentley Manor are excellent and our residents and team love joining in! Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bentley Manor Care Home for twelve months. The carers are very nice, helpful and kind. The food when she first arrived was good but then went downhill when the chef left. There has been improvement though in the last few months. The rooms are kept very clean and the home itself. Some
improvements could be made to the front. i.e. around the pond, some tubs of flowers maybe and in the large garden, it's very bare.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We have a wonderful team of carers at Bentley Manor Care Home and we are so pleased that they are very nice, helpful and kind to you. It's great to know that you find the home clean and that the food has improved and we hope that your Mum is enjoying it again now. We will ensure that you comments to improve the front area are passed on to the staff at the home to them to work on. Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

From arrival the reception service helped me and my husband to book in, we were made very welcome - and face masks available as a precaution, and directed to my uncle’s room.
He was in very good spirits eating his lunch which was a very full plate of food which he was enjoying. He also had some fruit
which he enjoys very much (more often rather than pudding).
His room is very clean and the care team are very friendly and helpful, he has a bit of fun with the team and likewise.
He likes to get out and about a bit of freedom and is able to do so, not confined to his room.
We brought our birthday gifts and card and let the care team in reception know (just in case they hadn’t been aware) it was a birthday coming up.
Very hardworking, friendly and engaging Care team.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for your wonderful review and your 5 star rating!
You've painted a wonderful picture of your uncle's life at Bentley Manor and I'm sure this will give reassurance to other care seekers, from your first-hand experience.
With best wishes


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Bentley Manor Care Home are compassionate and hardworking, providing the care and reassurance anyone would expect for a loved one receiving care. The staff are very friendly and easily approachable and are continually helpful and supportive.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a wonderful review, thank you. This is so helpful for people looking for reassurance as to the experience both they and their loved ones would have at Bentley Manor.
With best wishes,
Honor.


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Overall Experience  Overall Experience 5.0 out of 5

The care, dignity and attention shown to my wife is outstanding.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

How wonderful to read your review. Thank you so much for your 5* rating.


With best wishes,
Honor Keatley
Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

My mum is well taken care of at Bentley Manor Care Home she’s treated like the queen she is! The staff on the unit she lives on treat her like they would their own mum nothing is too much trouble, and she has a lovely room which is kept clean and tidy for her I wouldn’t want her anywhere else.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for your lovely review, it really made me smile.
I'm glad you feel your mum is treated like a queen.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

What a lovely home! The areas are so bright and themed. This is amazing stimulation especially for my Nana. I particularly love the post office area, what a fabulous idea! The staff are so kind and committed to their profession. The home manager is kind and empathetic and is always happy to talk which
I found reassuring and I always left my Nana knowing she was in safe hands and knowing the staff treated her with love and kindness. Thank you all at Bentley so much.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a lovely review, thank you so much for sharing your thoughts. It's good to read that you feel your Nana is in safe hands.


With best wishes,
Honor Keatley
Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for at Bentley Manor for over 3 years. During this time I have been impressed with the care and dedication of the care and nursing staff. I know my dad is in good caring hands which is so important for our family's peace of mind.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for leaving a review. It's great to read how well you feel your father is being cared for.


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Overall Experience  Overall Experience 5.0 out of 5

To the whole workforce at Bentley Manor Care Home, I can't begin to write in words how truly thankful I feel during the care of my father for the last two years. It's a beautiful home, but the staff are the real champions. So helpful, empathetic, great manners, etc. I would without hesitation recommend
your home to their loved ones. Again, so many, many thank yous.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Hi! Thank you so much for your kind words regarding Bentley Manor Care Home. Our champions at the home work tirelessly to make it the beautiful home it is. We were honoured to care for your father during the last two years, he was a joy to know. Thank you for your kind recommendation. Kind regards, Honor.


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Overall Experience  Overall Experience 5.0 out of 5

Two hundred words is not enough to tell you of our time spent at this amazing home and its amazing staff that includes everyone. The cooks, the cleaning staff, the care workers, the nurses, the clerical and the management during his two years at Bentley Manor and been bedridden. I knew he was ina good
place and safe hands, so many happy smiling people working as one team, one family with one love and one goal to do the very best for him. When we had to stay in the home during his last days all the staff took it to another level. Unbelieveable.
The saying cleanliness is next to godliness is true at Bently Manor.
The food is excellent, well done to the kitchen.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Hi! Thank you so much for your lovely praise for Bentley Manor Care Home. Your Stepdad was a pleasure to care for and we are so pleased that you felt he was in a good place and safe hands. Our staff always go above and beyond to work as a team to do the very best for all our residents and their families and we're glad you were able to be looked after at the home during his last days. Kind regards, Honor.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has now been here since June. The staff are lovely. They have a very tough job, with such demanding residents. They keep me well informed of my mum's health. I don't have any problems with Bentley Manor, even the admin staff are lovely. We feel she is very safe.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for submitting such a wonderful review. It's great to read that you feel that your mum is very safe.


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Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond delivering care and support to the residents. Always receive a very friendly, warm reception when visiting. A very safe environment.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a lovely review. Thank you so much for sharing your thoughts.


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Overall Experience  Overall Experience 5.0 out of 5

Bentley Manor Care Home is excellent, and I am so glad we chose it. My elderly mother has vascular dementia and Alzheimer’s, and in May 2022 was in Bentley Manor for respite care for a fortnight. I was extremely impressed with the whole set-up and the staff working with Mum. Following a fall at home
and 4 weeks in hospital, Mum is now a permanent resident in The Willows at Bentley Manor. The staff are amazing! They are caring, compassionate, kind, and work incredibly hard. They treat my mum as if she was their own mother. The patience, gentleness, good humour, high standard of care and professionalism they demonstrate is outstanding. They always have a smile and a kind reassuring word for the residents they are caring for. Each time I visit, it strikes me that Bentley Manor is a very happy place, that all the staff work very well as a team and are extremely dedicated. The home manager is also excellent; it was because I was so impressed with her in the first instance that I chose Bentley Manor Care Home.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for taking the time to write this review acknowledging the great work of the whole team and particularly the home manager. A wonderful review for the team to read.


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Overall Experience  Overall Experience 5.0 out of 5

Looked after mum first, dad in another home. He had a fall and they accommodated him. Both are now together and very happy. The team did the NHS clap when they were reunited.

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Overall Experience  Overall Experience 5.0 out of 5

My aunty was a resident there for 8 months up until December 2021 and I have nothing but praise. The staff are amazing and the care they provide was over and above what we expected. They not only looked after my aunty but put up with my endless calls to see how she was and looked after us when we visited.
Choosing a care home during covid was hard to ensure the right place was picked, but we certainly picked the right one.
All of the staff needs praise but a special mention to five ladies are needed as without them I wouldn’t have coped.
If any worries are had when looking to choose a home for family members, please put these aside as non are needed.
Thank you all for making my aunts days the greatest we could have wished for.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a wonderful review, thank you so much for taking the time to submit it. It's lovely for the team to see what an impact they have not only on their residents but also on the wider families.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how amazing this care home is. The care they provide for my mum is exceptional. I am informed of her care all the way through the journey and feel that the carers provide support for us as a family too! I can call to chat to mum whenever I would like, FaceTime is available and
they upload pictures of what is going on to Facebook (blurring our faces if asked). My mum has settled so well and believes the carers to be her friends which shows how supportive and caring they are.

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Overall Experience  Overall Experience 3.0 out of 5

Very difficult to review due to Covid.
Ringing out of office hours is a nightmare as the phone not answered more often than it is answered.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for letting us know about the phone issues you have had. I will speak to the Home Manager about this.


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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Bentley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Bentley Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.625 Points relating to the number of positive Reviews for Bentley Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Gemma

Gemma Vaughan

Job Title: Home Manager

Hello, my name is Gemma Vaughan and I am the Registered Home Manager at Bentley Manor Care Home.
I have over 18 years of experience in the care sector.
I started my journey with Bentley Manor Care Home back in 2010 as a Senior Care Assistant in the Dementia Unit. I developed my skills and knowledge to become a Care Home Assistant Practitioner.


This gave me experience in a management role. I completed a level 5 in Leadership and Management to become Deputy Manager and then Home Manager.
I am very proud to be a part of a provider that invests in its staff and most importantly our residents.


I enjoy making a positive difference in people’s lives and I am very proud of being able to provide high-quality care for the residents living at Bentley Manor Care Home, along with a dedicated and caring team of staff who always strive to make life at our home as happy and homely as possible.


Andrada

Andrada Matei

Job Title: Deputy Home Manager

Joined: 2016

Hell, my name is Andrada and I am the Deputy Home Manager at Bentley Manor Care Home.


I have been part of Bentley Manor Care Home since 2016 when I started working as a nurse in the Meadow unit.


Being part of a great team has allowed me to grow and develop and in 2018 I become the Unit Manager.


I have received fantastic support from the company and managers for my personal and professional development and have been enrolled on various training programmes to advance my leadership skills and one of them is the " NVQ Level 5 diploma in leadership and management".


In 2020, I become the Clinical Lead for all the units, trying to improve and work together with the team to be outstanding. In 2021, I become the Deputy Manager for the home.


Here at Bentley Manor Care Home, you will find a supportive team, caring staff and a high level of care delivered to our residents.


Michelle

Michelle Harrison

Job Title: Administrator

My name is Michele Harrison and I am the Home Administrator at Bentley Manor Care Home.


There are many aspects to my role, from Recruitment and Payroll to Resident Accounts, Funding and Contracts.


Helen

Helen Cliffe

Job Title: Activities Coordinator

Joined: 2022

Hi, my name is Helen. I am the Activities Coordinator at Bentley Manor Care Home.


My journey with the Harbour family has only just started. I have been a care assistant for many years; I joined as a Care Assistant but when an opportunity for an Activities Coordinator became available, I grabbed it with both hands!


I really love to provide person-centred activities to our residents. I enjoy seeing them smile!


Frequently Asked Questions about Bentley Manor Care Home

What types of Care is Bentley Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bentley Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bentley Manor Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Bentley Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bentley Manor Care Home to the centre of Crewe?

0.3 mile(s) as the crow flies, distance by road may be significantly further.