Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit Bentley Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Bentley Manor Care Home has a small amount of car parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Bentley Manor Care Home has a Review Score of 9.5 (9.546) out of 10, based on 10 reviews in the last 2 years. Over all time Bentley Manor Care Home has 57 reviews.
Review from Mark W (Son of Resident) published on 17 January 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home
We're so very sorry to hear of the passing of your beloved mum, please accept our deepest condolences. Your mum was a much-loved member of Bentley Manor Care Home and the team loved caring for her. They really enjoyed seeing you and talking to you when you visited too! Thank you for your kind words about the team and the fantastic care that they give to residents. Kind regards, Clare.
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Review from Petet H (Son of Resident) published on 14 January 2025
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home
What a lovely review to receive! Your mum is in very good hands at Bentley Manor Care Home and the team there love caring for her. It's great that you find it an awesome place, with a team of wonderful people! We are honoured that you consider them family and they love having you visit too! Kind regards, Clare.
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Review from Steven C (Son of Resident) published on 25 December 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home
We are all so sorry that your dad passed, please accept our deepest condolences. Our team were very fond of your dad and did everything they could to ensure that he was comfortable and cared for. It's great to know that you think so highly of the team at Bentley Manor and that you were so happy with your choice of care home. Everyone at Bentley Manor will miss him. Kind regards, Clare.
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Review from Linda W (Mother-in-law of Resident) published on 20 December 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home
Thank you for your lovely review of Bentley Manor Care Home! We have a great team at Bentley Manor who go above and beyond to provide a welcoming, clean and tidy environment for all our residents. Our team love what they do and are dedicated to providing the best care possible. The activities on offer at Bentley Manor are excellent and our residents and team love joining in! Kind regards, Clare.
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Review from L T (Daughter of Resident) published on 20 August 2024
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Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home
We have a wonderful team of carers at Bentley Manor Care Home and we are so pleased that they are very nice, helpful and kind to you. It's great to know that you find the home clean and that the food has improved and we hope that your Mum is enjoying it again now. We will ensure that you comments to improve the front area are passed on to the staff at the home to them to work on. Kind regards, Clare.
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Review from Diane W (Niece of Resident) published on 29 January 2024
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Thank you so much for your wonderful review and your 5 star rating!
You've painted a wonderful picture of your uncle's life at Bentley Manor and I'm sure this will give reassurance to other care seekers, from your first-hand experience.
With best wishes
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Review from Barry L (Son of Resident) published on 23 November 2023
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
What a wonderful review, thank you. This is so helpful for people looking for reassurance as to the experience both they and their loved ones would have at Bentley Manor.
With best wishes,
Honor.
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Review from J D (Husband of Resident) published on 16 October 2023
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
How wonderful to read your review. Thank you so much for your 5* rating.
With best wishes,
Honor Keatley
Managing Director
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Review from K M (Daughter of Resident) published on 3 October 2023
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Thank you so much for your lovely review, it really made me smile.
I'm glad you feel your mum is treated like a queen.
With best wishes.
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Review from Victoria G (Granddaughter of Resident) published on 29 September 2023
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
What a lovely review, thank you so much for sharing your thoughts. It's good to read that you feel your Nana is in safe hands.
With best wishes,
Honor Keatley
Managing Director
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Review from Karen G (Daughter of Resident) published on 22 November 2022
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Thank you so much for leaving a review. It's great to read how well you feel your father is being cared for.
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Review from Julie W (Daughter of Resident) published on 7 October 2022
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Hi! Thank you so much for your kind words regarding Bentley Manor Care Home. Our champions at the home work tirelessly to make it the beautiful home it is. We were honoured to care for your father during the last two years, he was a joy to know. Thank you for your kind recommendation. Kind regards, Honor.
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Review from Stephen W (Stepson of Resident) published on 7 October 2022
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Hi! Thank you so much for your lovely praise for Bentley Manor Care Home. Your Stepdad was a pleasure to care for and we are so pleased that you felt he was in a good place and safe hands. Our staff always go above and beyond to work as a team to do the very best for all our residents and their families and we're glad you were able to be looked after at the home during his last days. Kind regards, Honor.
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Review from Victoria P (Daughter of Resident) published on 20 September 2022
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Thank you so much for submitting such a wonderful review. It's great to read that you feel that your mum is very safe.
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Review from Nicola B (Granddaughter of Resident) published on 30 August 2022
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
What a lovely review. Thank you so much for sharing your thoughts.
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Review from Ruth B (Daughter of Resident) published on 24 August 2022
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Thank you so much for taking the time to write this review acknowledging the great work of the whole team and particularly the home manager. A wonderful review for the team to read.
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Review from C S (Daughter of Resident) published on 11 March 2022
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Review from Cath O (Niece of Resident) published on 15 December 2021
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
What a wonderful review, thank you so much for taking the time to submit it. It's lovely for the team to see what an impact they have not only on their residents but also on the wider families.
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Review from Chloe M (Daughter of Resident) published on 24 August 2021
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Review from Anne H (Niece of Resident) published on 22 June 2021
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Reply from Honor Keatley, Managing Director at Bentley Manor Care Home
Thank you for letting us know about the phone issues you have had. I will speak to the Home Manager about this.
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The Review Score of 9.5 (9.546) out of 10 for Bentley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.921 for Bentley Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.921
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.625 Points relating to the number of positive Reviews for Bentley Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Feb 2024
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Job Title: Home Manager
Hello, my name is Gemma Vaughan and I am the Registered Home Manager at Bentley Manor Care Home.
I have over 18 years of experience in the care sector.
I started my journey with Bentley Manor Care Home back in 2010 as a Senior Care Assistant in the Dementia Unit. I developed my skills and knowledge to become a Care Home Assistant Practitioner.
This gave me experience in a management role. I completed a level 5 in Leadership and Management to become Deputy Manager and then Home Manager.
I am very proud to be a part of a provider that invests in its staff and most importantly our residents.
I enjoy making a positive difference in people’s lives and I am very proud of being able to provide high-quality care for the residents living at Bentley Manor Care Home, along with a dedicated and caring team of staff who always strive to make life at our home as happy and homely as possible.
Job Title: Deputy Home Manager
Joined: 2016
Hell, my name is Andrada and I am the Deputy Home Manager at Bentley Manor Care Home.
I have been part of Bentley Manor Care Home since 2016 when I started working as a nurse in the Meadow unit.
Being part of a great team has allowed me to grow and develop and in 2018 I become the Unit Manager.
I have received fantastic support from the company and managers for my personal and professional development and have been enrolled on various training programmes to advance my leadership skills and one of them is the " NVQ Level 5 diploma in leadership and management".
In 2020, I become the Clinical Lead for all the units, trying to improve and work together with the team to be outstanding. In 2021, I become the Deputy Manager for the home.
Here at Bentley Manor Care Home, you will find a supportive team, caring staff and a high level of care delivered to our residents.
Job Title: Administrator
My name is Michele Harrison and I am the Home Administrator at Bentley Manor Care Home.
There are many aspects to my role, from Recruitment and Payroll to Resident Accounts, Funding and Contracts.
Job Title: Activities Coordinator
Joined: 2022
Hi, my name is Helen. I am the Activities Coordinator at Bentley Manor Care Home.
My journey with the Harbour family has only just started. I have been a care assistant for many years; I joined as a Care Assistant but when an opportunity for an Activities Coordinator became available, I grabbed it with both hands!
I really love to provide person-centred activities to our residents. I enjoy seeing them smile!