Bentley Manor Care Home

Sherborne Road, Crewe CW1 4LB
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9.5 57 Reviews
  • Bentley Manor Care Home, Crewe
Welcome to Bentley Manor Care Home, located just north of Crewe town centre.

The home is ideally placed for the local community and those coming from Leighton Hospital and the surrounding areas.

This very popular purpose-built care home is spacious and modern and provides residential and nursing care and as well as care for those who suffer the impact of dementia on their lives and other mental health issues. The well trained, experienced and dedicated team are able to ensure such high levels of care because of the individual, tailor made care plans which are written in order to ensure that every detail of an individual’s care is recorded. Such ‘person centeredness’ is how the home achieves its high standards of quality of care. The value of such an approach cannot be understated.

Home cooked menus are on offer to residents and their visitors. Meals are cooked by the home's own chefs, with resident favourite meals reflected in menu choices. Start the day with a cooked breakfast if you wish or be tempted with traditional meals and desserts! Good food is very important and the chefs at Bentley Manor Care Home enjoy tempting residents to eat and drink well.

Most bedrooms are en-suite and have been recently redecorated with residents choosing the choice of colours and wallpapers. Lounges and dining rooms have also been decorated with residents' choices in mind, residents spend a lot of time together and they team want them to have homely and comfortable places to spend their time.

Group activities, music and entertainment, as well as individual time with residents, is planned by the dedicated activity coordinator ensuring that resident days are varied and interesting. Gathering information from residents and families regarding favourite music, hobbies and interests ensure that the activity programme for each resident can be ‘tailor made’.

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Care Provided by Bentley Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma Vaughan (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Bentley Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Bentley Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Bentley Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Bentley Manor Care Home has a small amount of car parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Bentley Manor Care Home Reviews (57)

Total of 57, showing 21-40
9.5

Bentley Manor Care Home has a Review Score of 9.5 (9.546) out of 10, based on 10 reviews in the last 2 years. Over all time Bentley Manor Care Home has 57 reviews.

Overall Experience

  • 48
  • 8
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Date Published

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Review from L O (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for Mum by Bentley Manor Care Home the nursing staff excellent. She is always treated with love and dignity.
The decor and furnishings are lovely and modern and the cleanliness is excellent.
There are a variety of meals provided by the catering staff, and there is a varied activity
programme provided by the entertainment team.
Always feel she is safe and well looked after.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

It's great to read that you feel your Mum is safe and well looked after. Thank you so much for taking the time to share this with us.


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Review from K B (Wife of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found staff to be polite, and more than helpful. Any problem with my husband and they are more than pleased to see to the matter. He is well looked after.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for taking the time to submit your review. It's great to know your husband is well looked after.


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Review from C H (Next of Kin) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have used Bentley Manor since May 2019. The level of care has been excellent. Communication and concerns for our relative has been good.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for your very positive review. It's lovely for the team to read that you feel the level of care is excellent.


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Review from A M (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care my dad gets here. The staff are great. They let me know anything he needs and if he has any issues.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

I'm so glad you are happy - thank you so much for submitting your review.


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Review from Jeremy P (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for ten years now. I have always found the staff to be caring and kind. The place, in general, is clean and with none of the unpleasant smells that can go with care homes. Although I have never eaten the food, it always looks edible and varied.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for taking the time to submit your review.


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Review from J D (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care mum has received over the past 2 years.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you very much for taking the time to submit this review. I'm glad your happy with your mum's care.


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Review from S H (Cousin of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bentley Manor is just so homely and welcoming. The staff are very caring and nothing is too much trouble for them. My cousin is a very private person, but the carers always try to get her to join in.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for taking the time to send this lovely review.


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Review from Jayne M (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care is excellent. The staff are all very caring and approachable.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you so much for writing a review. It's great to hear that the care is excellent. Thank you.


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Review from C G (Great-grandson of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly impressed by Bentley Manor. The home has a welcoming and friendly feeling from the moment you arrive. This atmosphere is radiated even through the window visits, which the home strive to make possible during recent circumstances. The staff are driven and are fully supportive of the
residents. The service which they provided for us was exemplary. The management team are incredibly supportive, approachable and friendly. The home appeared to be clean, tidy and safe. I would undoubtedly recommend Bentley Manor.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

What a wonderful review - thank you so much. It is particularly good to hear this during the current situation.


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Review from J W (Wife of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked through the door of Bentley Manor I was impressed. It was really clean and the staff was so friendly. The manager even cleared out a lounge so my husband could be comfortable in a larger room. The staff is brilliant with all the residents to which I witnessed first hand. I would
recommend Bentley Manor to anyone. My husband was really happy there for 18 months until he passed away on June 11th, 2020.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for taking the time to write a review. I'm sorry to hear that you recently lost your husband, I am glad that his time at Bentley Manor was happy.


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Review from I U (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to live in Bentley Manor Care Home from the hospital, unable to look after myself in September 2019. Not knowing what to expect, the kind, warm welcome on arrival was comforting. The day and night carers and nursing staff, along with every single person who is employed here are wonderful, most
kind at all times. My sincere grateful thanks to everyone. I look forward to each day at Bentley Manor.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Many thanks for taking the time to write this review. It's lovely to read that your stay has been so successful and that you look forward to each day.


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Review from M A (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all care and nursing staff at Bentley Manor Care Home, thank you for all your care and respect and dignity shown to me during my stay with you. Love, respect, and care.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Thank you for your lovely review. I'm glad you enjoyed your stay.


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Review from Diane R (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 4-years, and she has had excellent care throughout. The staff are always patient, considerate, caring and friendly.
Unfortunately, we cannot visit at the moment due to Coronavirus, but the staff have managed to keep the home virus-free and have still taken the time to
contact me and my sister to update us. They have encouraged her to talk on the phone - no mean feat!
I would highly recommend to anyone looking for care for a loved one.
Well done, all the staff!

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Many thanks for taking the time to write this review. I'm sure the staff will be glad to hear that they make a difference.


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Review from J B (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for a more caring staff.
This has helped my mother enormously with her complete needs.
I just wish she could have been placed here sooner.

Reply from Honor Keatley, Managing Director at Bentley Manor Care Home

Many thanks for taking the time to write a review. It's lovely for the team to hear what a difference they've made.


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Review from Ryan P (Grandson of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana moved into Bentley Manor recently and I have seen a massive change in her. We were very nervous about Mana going into a nursing home but right from the start when the managers came to visit Nana at the hospital they put us at ease. The care staff are amazing and have helped my Nana to be independent
as possible. My Nana is talking more and her wellbeing has improved dramatically. The home is lovely and from the managers to the care staff, to the cleaners, they make me feel at ease and they always welcome me. What a fantastic team.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

What a fantastic review, and so personal. Thank you. Kind regards


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Review from Karen (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to mention how wonderful the staff are here at Bentley Manor Care Home, my mother is a resident here and she is always comfortable and happy in the welcoming environment that the staff tirelessly provide.
The team are great at providing continual communication to family members about any
changes in care, and the staff always ensure that the residents have a dignified stay. My mother always comments how she feels at home.
The standard of care is exemplary even considering the everyday difficulties that are faced by dementia patient.
I would recommend this home to anyone and I want to thank the staff for all their hard work.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you for taking the time and trouble to submit such a wonderful review for Bentley Manor Care Home. It is very kind of you to highlight both the standard of care and the staff team, everyone works so hard to ensure that residents are happy and healthy, as well as feeling well and truly 'at home'. Kind regards


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Review from Sue P (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the dementia unit that care for my mum, do it in a respectful and caring way. The layout of the dementia unit suits my mum's needs as there are only a few residents in each living area.
The staff are very good at communicating with me at home about any changes to Mum's care and reporting
any concerns they have.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Many thanks for reviewing Bentley Manor Care Home, it is much appreciated. Kind regards


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Review from Michelle T (Granddaughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely accommodating, friendly and passionate.
Home is very fit for purpose, bright, airy and welcoming.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for sending such a wonderful review. I am sure that your comments will certainly encourage others to visit and consider this home for their loved ones. Kind regards


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Review from J C (Friend of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with this home, staff are so friendly and caring. Nothing is ever too much for them. All residents are well looked after and cared for. All staff work extremely hard from the careers to home managers and admin.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you for taking the time and trouble to review the home. The team work very hard, to ensure that everyone is well cared for, and to have their efforts recognised will give them a real 'boost'! Kind regards.


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Review from Christine C (Wife of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband always seems settled. He always looks clean, tidy and his bedroom is lovely. He seems to love his food. The only concern I have, his glasses and slippers go missing. I have put his name on them but never been found. I understand things go missing as he does wander from room to room. Otherwise,
I am very happy with the attention he gets.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for your review. Things being 'mislaid' can be an issue when residents are up and around the home, although we encourage our residents to be active and take every opportunity to move around rather than sit all day. This can result in items being left behind in any number of places and we do our level best to reunite items with owners, but things do not immediately come to light, unfortunately. We are always concerned when glasses go missing, as being without them is certainly not helpful. Please be sure to speak to Lee, the Home Manager, to gain reassurance as to how the team ensure that your husband's glasses are always available to him and identified. Kind regards.


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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Bentley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Bentley Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.625 Points relating to the number of positive Reviews for Bentley Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Gemma

Gemma Vaughan

Job Title: Home Manager

Hello, my name is Gemma Vaughan and I am the Registered Home Manager at Bentley Manor Care Home.
I have over 18 years of experience in the care sector.
I started my journey with Bentley Manor Care Home back in 2010 as a Senior Care Assistant in the Dementia Unit. I developed my skills and knowledge to become a Care Home Assistant Practitioner.


This gave me experience in a management role. I completed a level 5 in Leadership and Management to become Deputy Manager and then Home Manager.
I am very proud to be a part of a provider that invests in its staff and most importantly our residents.


I enjoy making a positive difference in people’s lives and I am very proud of being able to provide high-quality care for the residents living at Bentley Manor Care Home, along with a dedicated and caring team of staff who always strive to make life at our home as happy and homely as possible.


Andrada

Andrada Matei

Job Title: Deputy Home Manager

Joined: 2016

Hell, my name is Andrada and I am the Deputy Home Manager at Bentley Manor Care Home.


I have been part of Bentley Manor Care Home since 2016 when I started working as a nurse in the Meadow unit.


Being part of a great team has allowed me to grow and develop and in 2018 I become the Unit Manager.


I have received fantastic support from the company and managers for my personal and professional development and have been enrolled on various training programmes to advance my leadership skills and one of them is the " NVQ Level 5 diploma in leadership and management".


In 2020, I become the Clinical Lead for all the units, trying to improve and work together with the team to be outstanding. In 2021, I become the Deputy Manager for the home.


Here at Bentley Manor Care Home, you will find a supportive team, caring staff and a high level of care delivered to our residents.


Michelle

Michelle Harrison

Job Title: Administrator

My name is Michele Harrison and I am the Home Administrator at Bentley Manor Care Home.


There are many aspects to my role, from Recruitment and Payroll to Resident Accounts, Funding and Contracts.


Helen

Helen Cliffe

Job Title: Activities Coordinator

Joined: 2022

Hi, my name is Helen. I am the Activities Coordinator at Bentley Manor Care Home.


My journey with the Harbour family has only just started. I have been a care assistant for many years; I joined as a Care Assistant but when an opportunity for an Activities Coordinator became available, I grabbed it with both hands!


I really love to provide person-centred activities to our residents. I enjoy seeing them smile!