Bentley Manor Care Home

Sherborne Road, Crewe CW1 4LB
Submit a Review
9.5 57 Reviews
  • Bentley Manor Care Home, Crewe
Welcome to Bentley Manor Care Home, located just north of Crewe town centre.

The home is ideally placed for the local community and those coming from Leighton Hospital and the surrounding areas.

This very popular purpose-built care home is spacious and modern and provides residential and nursing care and as well as care for those who suffer the impact of dementia on their lives and other mental health issues. The well trained, experienced and dedicated team are able to ensure such high levels of care because of the individual, tailor made care plans which are written in order to ensure that every detail of an individual’s care is recorded. Such ‘person centeredness’ is how the home achieves its high standards of quality of care. The value of such an approach cannot be understated.

Home cooked menus are on offer to residents and their visitors. Meals are cooked by the home's own chefs, with resident favourite meals reflected in menu choices. Start the day with a cooked breakfast if you wish or be tempted with traditional meals and desserts! Good food is very important and the chefs at Bentley Manor Care Home enjoy tempting residents to eat and drink well.

Most bedrooms are en-suite and have been recently redecorated with residents choosing the choice of colours and wallpapers. Lounges and dining rooms have also been decorated with residents' choices in mind, residents spend a lot of time together and they team want them to have homely and comfortable places to spend their time.

Group activities, music and entertainment, as well as individual time with residents, is planned by the dedicated activity coordinator ensuring that resident days are varied and interesting. Gathering information from residents and families regarding favourite music, hobbies and interests ensure that the activity programme for each resident can be ‘tailor made’.

Show Bentley Manor Care Home on the Map

Care Provided by Bentley Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gemma Vaughan (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Bentley Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Bentley Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Bentley Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Bentley Manor Care Home has a small amount of car parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Bentley Manor Care Home Reviews (57)

Total of 57, showing 41-57
9.5

Bentley Manor Care Home has a Review Score of 9.5 (9.546) out of 10, based on 10 reviews in the last 2 years. Over all time Bentley Manor Care Home has 57 reviews.

Overall Experience

  • 48
  • 8
  • 1
  • 0
  • 0

Date Published

57
4
5
10
47

Review from Linda S (Wife of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was made very welcome at Bentley Manor. The staff were lovely with him. The care he received was excellent.
He was treated with dignity.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for your review and thank you for taking the trouble to give your feedback on both care and services, it is much appreciated. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter M (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class!

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you! Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Sister of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother seems happy the staff are wonderful, very caring and helpful. The home is very clean and nicely decorated. The food looks delicious.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thanks so much for your great review. Great to know that you are pleased with so many aspects of the home. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy and has improved greatly since her arrival at Bentley Manor just over 12 months ago.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thanks for taking the trouble to review our home. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela M (Wife of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in the care of Bentley Manor. He is so well looked after by the care workers and nursing staff which gives me peace of mind when I leave him. The cleanliness of my husband and home is second to none. Everyone is so pleasant.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Many thanks for your review. Your positive comments will do much to reassure others that Bentley Manor Care Home will certainly be worth considering as a 'forever home' for their loved one. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie H (Wife of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Bentley Nursing Home initially for two weeks respite. I had cared for him at home since he was diagnosed with dementia ten years ago.
During his respite, he was given excellent care and attention and I feel very lucky that he is now able to stay on a permanent basis.
The
staff are very friendly and really do care for the patient's welfare and dignity.
I could not ask for more and it is a great relief to me to have found such a place.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you for sharing your thoughts and experiences. Your positive review will do much to give 'peace of mind' to those families who are searching for a 'forever' home for their loved ones. The team at Bentley Manor will be very pleased to hear your feedback. Thank you for reviewing the home. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraldine W (Niece of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems very happy and settled in the home. She always looks clean and tidy. Considering that she is doubly incontinent there is never any smell. She is nearly always in the main lounge and takes an interest in what is going on around her. She is now 98 and has to have her food softened and her
drinks thickened.


When told we would have to sell her house to keep her there, she was upset about the cost but realises she couldn't possibly go home and be on her own. She enjoys the company and general hustle and bustle going on around her.


Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for your review. I am glad that you speak about the day to day reality of living in a care home. Many of our residents enjoy having the company of others which they would not get if they were at home on their own and this along with the close personal care people require and receive tips the balance over and above electing to stay at home. The realities of the costs associated with living in a care home, within the current financial rules and regulations regarding Adult Social Care, have to be faced but keeping people safe, secure and well cared for has to take priority, as difficult as it sometimes is and we perfectly understand that. Thank you very much for your comments. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Timothy H (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Bentley Care Home for over two weeks now. He has settled in very well and been treated with great care and dignity by the staff.
The care home promotes mobility for the patients so they stay in good health and mind.
Meals are also very good with a range of foods so this keeps
the patient's strength up.
All of the staff are very friendly and also hard working. You can tell that they care for the patients.
I would definitely recommend Bentley Care Home to others.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for taking the time and trouble to review Bentley Manor Care Home. Your positive comments will do much to reassure those searching for care for a loved one, to consider this a a 'forever home'. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home in every respect. The staff are helpful, informative and manage to retain a sense of humour in difficult circumstances. The rooms and living conditions are also excellent. All round a good place to live in the last period of your life.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for your positive review. Your opinions and scores will do much to reassure loved ones that Bentley Manor would be a place to consider should they be looking for a forever home for a loved one. Thank you for taking the time and trouble to share your experience.


Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven C (Son of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad suffered a major stroke in mid-December 2016. This has left him semi-paralysed and brain damaged and unable to communicate. He was in hospital for 3 months, and we had terrible trouble trying to find him a nice home. Several homes turned him down due to his condition; however, Bentley Manor accepted
him straight away. On my initial visit, I was unimpressed. The lounge seemed cramped and the dining room sparse, and there didn’t seem to be any activities going on. The grounds were also rather overgrown.


We accepted a place as we were desperate to get him out of the hospital. He has now moved in, and I have to say I am so glad he was accepted there. The management has been very accommodating and understanding and the staff are all excellent. I am confident he is receiving the greatest of care, and they have given him the dignity and respect he deserves. I have visited several times now and he seems very happy and settled.


Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for taking the time and trouble to review Bentley Manor. I can appreciate how first impressions count so much, the time during which you visited was not a good one for the presentation of the home as we were completing what was a major move of services and room - there were times when the home did not look pretty, so we very much apologise for that. However, we are now back on track and the home is looking great! With regard to the care, well that is the strength of the home. The team at Bentley Manor are dedicated to giving great care and it shines through when residents and families, like yourself, give really touching and heartfelt feedback, so thank you for that. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene B (Daughter-in-law of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with other care homes and I find Bentley Manor exceptional. Young and older staff both very caring. Very impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are friendly, caring, supportive. Nothing is too much trouble for them. I'm very pleased with the care and support my mother receives.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you for your review and giving valuable feedback. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia M (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived on November 17th at Bentley Manor Care Home after very long traumatic bouts of 'experiences'. It was as if magic dust had been sprinkled, I was safe, happy and relaxed, these were all new experiences to myself and one senior carer I heard remark "why are you so surprised that everything is
good?" I've not known it before I have already and would always recommend Bentley Manor Care Home. There is compassion, care, laughter, everything to make us feel happy and safe. We never lose our dignity, the staff nurses, carers, domestics are wonderful with dietary. My only concern is that 5-star specialised general nursing is not available. Thank you all very much, to me it is a happy home.

Reply from Alison Foreman, Commercial Director at Bentley Manor Care Home

Thank you very much for such a great review of Bentley Manor. The care team and all other teams in the home really try to ensure that our residents are well cared for and that care is 'second to none'. They are always happy to receive feedback, whether it be a compliment or suggestions from our residents because when you are happy, they are happy! Thank you for reviewing the home from the point of view of a resident, after all, it is the most valuable opinion we can have. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally-Anne J (Granddaughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother went to live at Bentley last year, I visited the home at Christmas and couldn't have been made to feel more welcome by the manager or staff. Grandma is really well looked after and seems happy at the home. I've never been in a care home before and was really surprised by how nice it was
and how caring the staff seemed. Nothing seemed like too much trouble, and everyone works so hard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into the MHU at Rosedale Manor Care Home in December 2015. She finds the carers pleasant and helpful. The physical spaces, in her unit, her room, the corridors, dining room and conservatory she finds light and airy. There are activities available in the home but the main she prefers
to go out. She has a friend in the home and the friendship is encouraged by the staff I, together with my mother's son and grandchildren have always found the care staff friendly, more than willing to chat about how mother is getting on and to keep us well informed. We are pleased.

Reply from Alison Foreman, Business Development Manager at Bentley Manor Care Home

Thank you very much for sending your review of the home. Your feedback is a valuable part of the improvements the Home Manager and his team are working so hard to make in the home. The home has very recently changed provider and Harbour Healthcare are investing heavily in the home to ensure that reviews such as yours are lifted from 'good' to excellent' in all areas. please feel free to review us again in the coming months to let us know how we are getting on. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria M (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found mum's specialist unit very good. The staff are all very caring they give one hundred percent care to my mother are all very patient with her condition. She is always clean and tidy her room and personal belongings are looked after very well. Any information regarding my mother they are
always on the ball letting the family know of any problems, of any doctors appointments or visit from the mental health team are due. If they find anything wrong on my mum's person they are straight on the phone to let me know or the family. Very well run, admin staff also very informative.

Reply from Alison Foreman, Business Development Manager at Bentley Manor Care Home

Thank you so much for your review, your positive feedback will give our team a real boost. Please be reassured that should there ever be an issue with any matter, no matter how small, please speak up so that we might assist. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony P (Son-in-law of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is second to none nothing is any trouble if there is something needs doing. They deal with it in a timely manner, staff are welcoming and friendly and will make time for visitors and residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Bentley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Bentley Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.625 Points relating to the number of positive Reviews for Bentley Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Gemma

Gemma Vaughan

Job Title: Home Manager

Hello, my name is Gemma Vaughan and I am the Registered Home Manager at Bentley Manor Care Home.
I have over 18 years of experience in the care sector.
I started my journey with Bentley Manor Care Home back in 2010 as a Senior Care Assistant in the Dementia Unit. I developed my skills and knowledge to become a Care Home Assistant Practitioner.


This gave me experience in a management role. I completed a level 5 in Leadership and Management to become Deputy Manager and then Home Manager.
I am very proud to be a part of a provider that invests in its staff and most importantly our residents.


I enjoy making a positive difference in people’s lives and I am very proud of being able to provide high-quality care for the residents living at Bentley Manor Care Home, along with a dedicated and caring team of staff who always strive to make life at our home as happy and homely as possible.


Andrada

Andrada Matei

Job Title: Deputy Home Manager

Joined: 2016

Hell, my name is Andrada and I am the Deputy Home Manager at Bentley Manor Care Home.


I have been part of Bentley Manor Care Home since 2016 when I started working as a nurse in the Meadow unit.


Being part of a great team has allowed me to grow and develop and in 2018 I become the Unit Manager.


I have received fantastic support from the company and managers for my personal and professional development and have been enrolled on various training programmes to advance my leadership skills and one of them is the " NVQ Level 5 diploma in leadership and management".


In 2020, I become the Clinical Lead for all the units, trying to improve and work together with the team to be outstanding. In 2021, I become the Deputy Manager for the home.


Here at Bentley Manor Care Home, you will find a supportive team, caring staff and a high level of care delivered to our residents.


Michelle

Michelle Harrison

Job Title: Administrator

My name is Michele Harrison and I am the Home Administrator at Bentley Manor Care Home.


There are many aspects to my role, from Recruitment and Payroll to Resident Accounts, Funding and Contracts.


Helen

Helen Cliffe

Job Title: Activities Coordinator

Joined: 2022

Hi, my name is Helen. I am the Activities Coordinator at Bentley Manor Care Home.


My journey with the Harbour family has only just started. I have been a care assistant for many years; I joined as a Care Assistant but when an opportunity for an Activities Coordinator became available, I grabbed it with both hands!


I really love to provide person-centred activities to our residents. I enjoy seeing them smile!