Sandiway Manor has a Review Score of 9.1 (9.065) out of 10, based on 4 reviews in the last 2 years. Over all time Sandiway Manor has 9 reviews.
Review from Ann P (Friend of Resident) published on 3 May 2024
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Review from Christine C (Daughter of Resident) published on 22 April 2024
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Review from A L (Daughter of Resident) published on 6 December 2023
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Review from Jennifer G (Daughter of Resident) published on 4 October 2023
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Review from J U (Son of Resident) published on 1 April 2020
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Review from Mary (Wife of Resident) published on 7 August 2019
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Review from Janet J (Daughter of Resident) published on 5 July 2018
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Review from Marion C (Daughter of Resident) published on 2 April 2018
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Review from Dr Spike B (Son of Resident) published on 19 March 2018
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The Review Score of 9.1 (9.065) out of 10 for Sandiway Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Sandiway Manor is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.065 Points relating to the number of positive Reviews for Sandiway Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Sep 2019
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Job Title: General Manager
Rachel Tucker is the Trusts General Manager and supports the teams in each of the 3 homes.
Job Title: Home Manager
Home Manager at Sandiway Manor
Job Title: CEO
Joined: 2018
Robert is the Trust's CEO and supports the management team. He directly reports to the board of Trustees.
Job Title: Financial Controller
Joined: 2020
Laura is part of the senior management team and is responsible for all aspects of finance for the Trust.
Job Title: Estates Manager
Danny is part of the senior management team and is responsible for all aspects of maintenance and health & safety.
Job Title: Administration & Quality Manager
Joined: 2020
Gemma is part of the senior management team and is responsible for all aspects of administration, brand standards and quality within the homes.