Review from J O (Friend of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic level of care given to a family friend. He, himself, had no immediate family, and we are based abroad, so we were reliant on communication from Sandiway. This communication was excellent at all times, and we always felt reassured that our friend was being looked after well.

Reply from Macie Cox, Marketing Executive at Sandiway Lodge Nursing Home

Thank you so much for your kind words about Sandiway; we really appreciate your support! We are so glad that our communication has been excellent and that you are happy with your friend's care!

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Review from Pat C (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff were very pleasant. Their friendliness helped my husband to settle in very quickly. It was a home-from-home. The home was very clean, and my husband enjoyed the food. The entertainment was very good. Family and friends were welcomed in. Thir duty of care was excellent.

Reply from Macie Cox, Marketing Executive at Sandiway Lodge Nursing Home

We really appreciate your lovely review of Sandiway Lodge, and we're so glad your husband settled in quickly and enjoyed the entertainment and food.

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Review from Loraine G (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience

Mum was at Sandiway Lodge for her end of life. In her final week, she was treated with the utmost dignity. The support for us, as a family, was excellent. Every member of staff spoke to Mum every day, even when she was unable to communicate back. Her nursing care was also excellent. She was comfortable.

I would not hesitate in recommending Saniway Lodge to anyone. Thank you to you all.

Reply from Sarah Wilson, Operations and HR Advisor at Sandiway Lodge Nursing Home

Thank you very much for your feedback on your mum's care. Sandiway Lodge staff are trained and dedicated to providing high standards of care, respecting wishes, and promoting dignity and comfort for our residents and relatives. We are pleased that we could help you through it.

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Review from Claire S (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother received excellent end of life care at Sandiway Lodge Nursing Home. Also, providing care and support to my sister and me at this sad and difficult time.

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Review from Michael T (Son of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience

Outstanding care and compassion were provided to my mother for the last 12-months. This is particularly remarkable given the Covid pandemic restrictions. Every member of the staff from catering to general manager delivered outstanding personal service. From all of my mums family, a very big thank you

for your support.

Reply from Sarah Wilson, Operations and HR Assistant at Sandiway Lodge Nursing Home

Thank you for taking the time to complete a review of Sandiway Lodge. The team at Sandiway Lodge will be pleased to hear about your experience and work hard to ensure the home is a happy and settled place for residents.

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Review from Andy B (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

I would just like to say how wonderful the staff at Sandiway Lodge have been to my mum, who became a resident there on 29th March 2021. Although she was only there a short while, the care they gave my mum, who had vascular dementia, was outstanding, and they made sure Mum was comfortable and pain-free

in her final hours. They were so kind to us whenever we visited, and in Mums final week, they made sure that we were ok too. What a wonderful team of carers and nurses, and you are all amazing.

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Review from Deborah M (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

From the moment my dad was admitted in the middle of 2020 to the day he passed away (11/02/2021), I had no reservations about his care. Although we weren't able to visit much, they made sure he was cared for. I was allowed in, in his final days, and I was struck by how all the staff seemed happy in

their jobs. There was such a lovely atmosphere here. Would recommend the home.

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Review from Elizabeth W (Granddaughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience

The carers at Sandiway are so caring and compassionate. They looked after my 99-year-old ‘nanna’. I could not have wished for a better service. All of the carers treated her with such tenderness. They stroked her hair and talked to her, even when she couldn’t respond. Nanna was always clean and looked

so comfortable!
You have made her passing so much easier for our family.
Thank you so much. We will remember you.

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Review from Bob G (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

Mom enjoyed her time at Sandiway Lodge.

The girls were very friendly and efficient. They were also very kind and caring.

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Review from E H (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience

We found the location in a quiet environment within a garden complex.
The staff very friendly, hospitable and caring people who met all our requests and needs with vigour and enthusiasm. Nothing was too much trouble.
The entire building had character, the lounge clad with oak panel, equipped for

relaxation, or entertainment. The dining room in a separate location, easily accessible for residents who were mobile, from every other room. The standard of meals and selection was superb and well presented.
Entrance into the premises was via a security locked front door. Staff have to be notified by a bell, which, in some cases, could be delayed slightly due to their attention to treating residents which had top priority. The entire property was well maintained and professionally managed, both from the caring, and nursing staff.

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Review from Shirley L (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience

Well, where do you start Sandiway Lodge the building itself is a converted home of Cheshire gentry with many of its original features maintained the main hallway and staircase is in fantastic condition, but don’t worry there is a lift to get up to the first floor also many features are also maintained

in the dining room.
Although the building is old it is well maintained and spotlessly clean.
The staff are all very friendly professional and well trained giving a very compassionate service.
The food is also very well prepared and presented we actually had our Christmas Day lunch in the dining room with several of the residents who were enjoying themselves.
On the medical side, the staff are also very well trained and competent.
As we live a distance away we found it reassuring that we were kept informed on the situation of my mother's health.
Also, there is a wide selection of activities that are tailored to suit the residents.
We would recommend the home without any hesitation.

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Review from J D (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Very professional. Lovely building, lovely setting and great staff.
Mum moved to Sandiway Lodge in early January and I can honestly say that from the initial phone call from the admissions manager, subsequent meetings with her and other care staff this home has more than met my (hopeful) expectations.

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Review from Janice B (Daughter of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience

We were absolutely delighted with the service, care and understanding shown by everyone at Sandiway Lodge to our mum. The care home itself is very comfortable and clean with excellent food. Mum benefitted from activities such as memory games, stretching exercises, sing-songs and a visit by falconers

showing both a barn owl and a tawny owl. Never a dull moment and we joined in the activities when visiting!

Sadly, mum's needs changed and it was necessary to move her to another care home with more 1:1 care. The transition from Sandiway to the new home was made as easy as possible for us. The Sandiway manager got mum's clothes, personal belongings and medication ready and passed these on to the new manager who made a special journey to do this - much appreciated as I then only had to think about transporting mum to the new home. I was dreading moving mum but the help given by both managers surpassed our expectations.

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Review from Lynda T (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience

Mum was a resident for 5 years before moving to another care home. She died several months later. Sandiway was excellent. Mum was very happy there and the staff were all lovely. We all felt Mum was in very safe hands.

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Review from Pam L (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience

My father was placed in here several months ago, I was able to visit from America for a month - so visited Sandiway Lodge every day. I was impressed with the facility, especially the friendliness of all the staff. I hope soon they can find a replacement for an entertainment person, but I know the staff

try hard to help in this area.

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Review from A S E (Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience

I was unhappy at the start of my residency but now I am more settled. One thing I do not like is the expense - each room costs differently. Why? I realise staff have to be paid but one thing you probably need to know or think about is the fact that "the world is full of those willing to work and those

willing to let them."
I am an unmarried woman and had to be independent all my adult life and have always bought and sold all my own properties. In any case as a spinster I could not be provided with a council house or flat - no further comment needed I believe.

Reply from Mrs Elizabeth Johnson, Registered Home Manager at Sandiway Lodge Nursing Home

I am happy to read this individual has settled into the home and feels that they are more settled. The pricing of each room is in line with our competitors within the area and vary due to the facilities individual rooms offer, we are staffed at a higher level than required to ensure 24 hour care is delivered to all our residents.

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Review from Charles M (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother was in Sandiway Lodge for the last months of her life. I found the care given by all the staff first class, also when my mother was on end of life care they gave her the best of attention at a bad time. They gave me a lot of personal comfort and I will always be grateful.

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Review from Beryl H (Resident) assisted by family/friend published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience

The first seven days were excellent but if my last day had been my first day i'd have walked away. On my last day I was in my room at 4am when I had a vertigo attack, I managed to push my button. Someone came, I said I felt awful, they took my blood pressure, shrugged their shoulders and left. At 6am

I asked for a cup of tea but didn't get it. At 10am I asked him again he denied my earlier request.

Reply from Mrs E Johnson, Home Manager at Sandiway Lodge Nursing Home

We have taken this review into account and are aware of the issues highlighted, we are very sorry that the individuals last day spoilt her stay with us. I have discussed this with the family in more depth, and moving forward we will use this as a learning experience and continue to improve our service.

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Review from Y W (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience

The overall standard of Sandiway Lodge Residential Home has dramatically changed for the better. New management cannot be faulted and staff more knowledge with the understating of the elderly. Well done to all concerned.

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Review from Andrew D (Brother of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience

My sister loves it at this care home. She loves all the staff and never has a bad word to say about anything or anybody. It is always kept very clean, well maintained and the staff all seem to be very conscientious and pleasant both in person and on the phone. The home provides appropriate activities

and is prepared to take small groups out for days, nights and short breaks. The food according to my sister is excellent. Keep up the food work!! Thank you to you all

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Sandiway Lodge Nursing Home

Care Provided by Sandiway Lodge Nursing Home

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Funding & Fees Guide for Sandiway Lodge Nursing Home

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