Stone House Care Home

55/57 Cheyney Road, Chester CH1 4BR
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8.8 9 Reviews
  • Stone House Care Home, Chester
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Care Provided by Stone House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Stone House Care Home LTD
  • Person in charge
  • Angela Ligget (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Stone House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,080 – £1,080
    • RESPITE Self-Funded Residential Care £1,080 – £1,080
  • (these prices are only a guideline, please contact Stone House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


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Stone House Care Home Reviews (9)

8.8

Stone House Care Home has a Review Score of 8.8 (8.756) out of 10, based on 6 reviews in the last 2 years. Over all time Stone House Care Home has 9 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 1

Date Published

9
1
2
6
3

Review from Jan D (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for so well by all the staff at Stone House Care Home. I couldn't have wished for a better family type environment. The staff treated her with compassion and I could tell that she loved them as well.
I always felt welcome when visiting, as did other members of our family.
I couldn't
have asked for better care for her and thank them all for everything they did for her. I wish them all well, with whatever their futures hold.

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Review from Ian T (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Stone House enough. They have cared for my 86-year-old Father for 18 months, who had vascular dementia and a collection of other comorbidities. Their attitude of treating residents like one of their own family is amazing. The staff are patient kind thorough and don't miss a trick. Dad
was always clean and comfortable. The senior staff are good communicators, efficient, effective and approachable. There is no doubt who runs the place, and when issues arise their professional attitude is there for all to see. Security and safeguarding are excellent and they love our family dog. Unfortunately, Dad died suddenly in hospital and their caring attitude towards us is a real support. Thank you everyone.

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Review from T S (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother had been a patient of this home for the last two and half years. She died on the 9th of August this year.
We had paid for August and September in advance. We have tried to get a refund but the on-site staff keep referring to the Manager who will not engage as to why he will not return my
mother’s money.
If he is treating my family like this how is he treating other more vulnerable families?
I have spoken with Social Services to urge them not to recommend this home and after self-funding approx. £120k in fees we will be speaking with our local MP as the treatment of vulnerable patients should not be allowed.

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Review from Alison D (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad who has Dementia has called Stonehouse Care Home his home for the last two and a half years. The care and support Dad receives from all the dedicated, friendly and kind staff is outstanding. I cannot praise them enough, he is treated with dignity and respect at all times. Dad is happy and cared
for, safe and part of this lovely family of staff and residents.

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Review from David E (Son of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Stone House. The care and the kindness, and the understanding shown to her I have witnessed first-hand and they do care a lot for their residents.
They are very professional and committed, and I am happy for my mother to be in their care.

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Review from Anne D (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother at Stonehouse and it is always a pleasant and happy atmosphere and makes visiting very easy. I'm always kept up to date with my mother's health. As she has been there six years, a lot of the staff know her very well and she knows them.
The home is bright and fresh and welcoming.

The staff do a fantastic job in what I am sure can be demanding and difficult circumstances and they should be praised for their efforts and dedication.

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Review from Jennifer K (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Stone House from October 2020 until his death in April this year. Throughout his stay, the care he received was wonderful and very personalised. I cannot thank the staff enough for this hard work, commitment and compassion - particularly given the difficulties presented by
the pandemic. The care and support they gave to Dad (and us as his family) were exemplary, and I would not hesitate to recommend Stone House to anyone.

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Review from C B (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Stone House for 13-months. Over this time, his health has deteriorated, requiring increasing levels of support and care.
I cannot praise the staff enough for all they have done and continue to do for Dad and for us.
They have been quick to respond to changes, called
for medical and nursing support if needed, arranged for additional equipment and always treated Dad with kindness.
The manager is excellent, very approachable and always available.

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Review from Alison B (Daughter-in-law of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a Care Home for your mum-in-law is one of the hardest things, especially when she desperately wants to stay in her own home. Doing it in the middle of a pandemic, because it is not safe to leave her alone and you can't physically meet her needs, made it seem impossible and having tried 2 places
which could not deliver the most basic of needs, we finally got a placement at Stone House in August 2020. Since that time, she has positively thrived. It's like talking to a different person. She is enjoying her food for the first time in several years and gaining much-needed weight. Her general health has stabilised and she has made new friends, amongst the residents and staff. For the first time in years, we have no concern for her safety and feel she is being cared for incredibly well, in the most difficult of times. The safety of residents during COVID is obviously a priority and every member of staff we have encountered has been excellent.

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Current Review Score: 8.8 (8.756)

Overview of Review Score

The Review Score of 8.8 (8.756) out of 10 for Stone House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Stone House Care Home is calculated as follows: ( (57 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 72 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.214 Points relating to the number of positive Reviews for Stone House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 5 Positive Reviews ÷ 7 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Stone House Care Home

What types of Care is Stone House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stone House Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Stone House Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Stone House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Stone House Care Home to the centre of Chester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.