Thornton House

94 Chester Road, Childer Thornton, Ellesmere Port CH66 1QL
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8.2 18 Reviews
  • Thornton House, Ellesmere Port
Thornton House is a small homely care service providing 24 hour care and support, where residents needs and wishes are respected, and everyone is treated as an individual.

The dedicated staff team have an enormous amount of experience and varying skills to enable them to support residents of all abilities.

A friendly and versatile approach is taken, based on life history, and carried out by a team that is highly-trained and experienced. Residents are assisted in managing their medication and supported in making the most of their living environment and community.

Thornton House is happy to provide day care to help and support the local community.

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Care Provided by Thornton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Iain James (Manager)
  • Admission Criteria
    • Under 65 / Dementia / Over 65/Local Authority and Private placements/CHC funding
    • Ages 18+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Thornton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050

  • We are happy to discuss and negotiate fees with any potential resident or family
  • (these prices are only a guideline, please contact Thornton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting. You are welcome to visit at any time convenient to the residents. However, the home request that unless you are having a meal with the person you are visiting, please can you avoid mealtimes.


  • Parking

  • Car park at the front of the building which is free parking


Thornton House Reviews (18)

8.2

Thornton House has a Review Score of 8.2 (8.227) out of 10, based on 1 reviews in the last 2 years. Over all time Thornton House has 18 reviews.

Overall Experience

  • 11
  • 5
  • 2
  • 0
  • 0

Date Published

18
0
1
1
17

Review from Geoffrey L (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident since 7th May 2024. She has been well looked after by caring staff and celebrated her 100th birthday in style. Pleasant surroundings, decorated to a good standard and a calm and organised routine give her a comfortable existence despite her advanced Alzheimer's. We couldn't be
happier.

Reply from Paul Gill, RI at Thornton House

Thank you for your kind words, the staff at Thornton House always strive to make it a home from home for all our residents.


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Review from Terence H (Son-in-law of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all the staff and very friendly and helpful. We have never had any problems with the care given to the person they are taking care of. They always have the person ready when a visit is arranged and they have been excellent while covid has been around.

Reply from Paul Gill, RI at Thornton House

Dear Terence, Thank you for your kind words. The care given to all residents is a collective by the staff at Thornton House. We treat every resident as our own family which is shown through comments like yours. Thank you.


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Review from E G (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good - I feel my mother is being well looked after.

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Review from Angela M (Daughter of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident in Thornton House for nearly 9 months, I previously left a review in Sept 2018. From the first day mum moved in Thornton House she has been expertly looked after, the staff are so kind and caring she has definitely got an excellent rapport with all the staff, mum is in the
later stages of dementia and needs a lot of care and understanding which she receives there, as her every need is met. There is excellent communication between the staff and the family, I couldn’t ask for Mum to be in a nicer home.

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Review from Colin (Son of Resident) published on 9 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is living at the home, all staff have made him feel really welcome from day one. All are very chatty with nice personalities. He has been encouraged to get involved with the activities they arrange but not forced to if he really isn't up for it. He has a nice room that suits his needs with
toilet facilities. No shower in there due to space but quite regularly staff take him for a shower. The building is not one of these brand new places so with something older more maintenance is required and they have regular people coming in addressing these issues which is good to see. My favourite place is the kitchen(where I get given cake and tea to take away upstairs during my visit which gives out fantastic smells from the really good chefs they have (very knowledgeable). No microwave meals here. There is a great atmosphere around dining area etc, which you do not always see at these places. It has a lovely conservatory looking out onto mature garden which is not small, I would recomend this to anyone.

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Review from Martin P (Grandson of Resident) published on 24 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for about ten years and it is such a lovely home for her. Every time we visit, the staff are all very welcoming and friendly.
My nan tells us how much she likes Thornton House which is definitely the most important point. If talking about care homes, I always say what a great
place Thornton House is.

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Review from D H (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt didn't settle in the home at first and was insistent she was only there for respite, but now having accepted the situation is much happier. She has her own room and is kept warm and safe and well fed. The care as far as I can tell when I have visited has been good considering she has her difficulties.
I can not visit as often as I would like, living so far away, so it's nice to know that she is being well looked after and we, as a family, don't have to worry about her. I would be unlikely to recommend the care home to family or friends because it is so far away, not in my area.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your kind words. Rest assured the staff and management give the utmost care to all residents and make them feel as happy and respected as they would be in their own home. If you have any issues please contact the home and we will be happy to assist.
Kind Regard. Paul


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Review from Bruce B (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming home with friendly, warm staff. We were taken all around the home prior to my relative moving in, all aspects shown including rooms, kitchen, dining room, lounges and hairdressing salon. All aspects of living in the home were advised including fees, entertainment etc. The manager listened
to the family and what they would like for their relative and all needs were offered.

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Review from Sheila I (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident for over 8 years. Over the years, her mobility has deteriorated but the care shown to her has accommodated it. On two occasions, she has had short stays in hospital, at the admission time on both occasions medical staff told me they thought she was well cared for. As she is
nearing 102 years of age, I am convinced this would not have been reached this without Thornton House staff care.

Reply from Paul Gill, Senior Management at Thornton House

Thank you, Shelia, for your kind words. It is all thanks to the staff at the Thornton House to make it a safe and caring home. We treat all residents with respect and dignity. If you have any concerns our doors are always open for you.
Thanks.


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Review from Susan H (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, clean, excellent food and friendly smiles to greet you when you arrive. My mother has been in this home quite a number of years and felt when she walked into this home what a lovely warm and welcoming feeling the place has.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your review Susan. I happy that you are able to say these kind words about the home and its thanks to the staff we have that we can make this possible. Any issues you may have, please feel free to contact myself or Olive to discuss further.


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Review from David T (Son of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family find the staff very friendly and helpful and we're glad that we chose Thornton House. The location is second to none here in Childer Thornton. The view from our Mums room is great. The activities that take place are very enjoyable for mum, and she enjoys the meals the most. After being at
Thornton House mum has made many friends and has settled in very well.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your kind words David. I am glad we are meeting your expectations and your mum is happy with us. If you have any issues please don't hesitate to contact myself or the manager.


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Review from Kath O (Niece of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Auntie moved from Liverpool to Thornton House last March and has settled in nicely, we are very happy with the care she receives as is she. We would recommend the home to anybody who is considering care for an elderly relative or possibly themselves. The home has a homely feel and the staff are very
friendly.

Reply from Paul Gill, Senior Management at Thornton House

Thanks for your kind words Kath. All staff at Thornton House treat all residents with respect, dignity and compassion. Any issues please feel free to contact myself or the manager.


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Review from Peter E (Son-in-law of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff are very friendly and helpful whenever asked for help.
My father-in-law has no complaints about the treatment and care that he has here and would recommend to others.
Food is served on time and always of a high standard.

Reply from Paul Gill, Senior Management at Thornton House

Thanks you for your kind words Peter. Any issues please feel free to contact myself or the manager.


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Review from Ruth V (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cosy, warm friendly environment with caring staff (low turnover). Non-intimidating, relaxed feel which gives it a home from home appeal. Staff do their utmost to make sure residents have their needs meet. Visitors are free to drop in any time and have access to refreshments also. A weekly hairdresser
is a convenient asset for residents. My mother has been a resident at Thornton House for eight years and I'm thankful for the care and love that she receives.

Reply from Paul Gill, Senior Management at Thornton House

Thanks Ruth for your kind words. As you know we want the resident to treat this as there own home and more so the families of the residents. Our home is your home. Any issues please let me or the manager know. Thanks.


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Review from Mandy T (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff friendly, helpful and in the main, caring. The issues regarding decorating, updating and food are questionable with the owner.
I am here every day and see the staff regularly, I really don't think it should be up to staff members to be decorating the dining room or having to find money
to fund things for the residents. The owner is very rarely seen, so any issues with him do not get addressed. Cheap food ie coffee tea etc is not the best! On the whole, this is a warm and caring environment for my Dad. I do hope issues with the owner can be resolved.

Reply from Paul Gill, Senior Management at Thornton House

Thanks for your review Mandy, I am disappointed that you feel that way. Regarding the staff to decorate the dining room, this was their choice and yes, I was consulted about this. I did tell them the staff did not have to do it but they wanted to. Regarding the monies for the residents, this is always available whenever they need it.
I am up at least twice a week but speak daily to who tell me everything that is happening in the home and the residents. We use branded tea bags and rich mountain coffee. I am always open to suggestions of what the residents like and if your dad likes a different brand of tea/coffee, I can always cater for him, as well I have in the past done for other residents.
The food shopping is done by myself in accordance to the menu, and I purchase from supermarkets and wholesale. All meat is from a butcher and vacuumed pack to keep fresh. I am happy to sit down with you and work out any issues you may have and talk about any improvements I can do to the home and it's culture for the better. Please advise the manager when you are free to discuss and I will come up on that day.


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Review from Elinor M (Wife of Resident) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody seems very friendly and caring, the home looks very clean and my husband looks very clean and comfortable, he's been here for approximately three years and has enjoyed living here. I come to visit every day and I was made very welcome last Christmas having my Christmas dinner here with my
husband and will be doing the same this year. I think this home is value for money and very homely, which makes my husband feel more at home.

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Review from Jane M (Daughter of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would definitely recommend this establishment to anyone who is looking for a "homely" home to replace independent living. The caring attitude of the staff cannot be faulted; the food is good and the rooms are pleasant.
In more detail, then: the staff have in most cases been in post for many years
and with less than 25 residents at any one time, the staff/resident ratio is high and there is time to know residents as individuals. Any medical issues are detected promptly and dealt with appropriately.
Thornton House has its own chef and the food is all freshly prepared in the kitchen.
Rooms can be furnished with personal items (if suitable) if so desired; they are well lit and most rooms have views over gardens or fields. Speaking of gardens, the grounds of Thornton House are extensive and attractive. Residents interested in gardening can use the greenhouse, tubs, or raised beds.
The best thing about the home is the welcoming, friendly, "extended family" atmosphere.

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Review from Rodney D (Son of Resident) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thornton House gave our mum very professional, personal, and loving care during her long stay. They were very good with mum during her end of days, and kept us well informed. The rooms are comfortable and the visiting hours very accommodating.
We were very pleased indeed with the care mum received
and rate Thornton House as excellent.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your kind words. It was great loss to all the staff at Thornton House on the passing of Mrs Dunnett. She was lovely lady with a lovely smile and always pleasant to talk to. She will be greatly missed to all who knew her. Our deepest condolences to you and all your family. If we can do anything to help you in the future, please do not hesitate to contact us. Kindest Regards. Paul, Olive and all staff at Thornton House.


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Current Review Score: 8.2 (8.227)

Overview of Review Score

The Review Score of 8.2 (8.227) out of 10 for Thornton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Thornton House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.227 Points relating to the number of positive Reviews for Thornton House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 1 Positive Reviews ÷ 4.4 = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Iain

Iain James

Job Title: Home Manager

Joined: 2023

Iain has several years of experience in the care sector. He started as a Care Assistant and has worked his way up the ladder to become a manager.


Iain joined the team in June 2023


Frequently Asked Questions about Thornton House

What types of Care is Thornton House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thornton House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Thornton House have?

There are 22 Single Rooms.

What are the Facilities & Services at Thornton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thornton House to the centre of Ellesmere Port?

2.6 mile(s) as the crow flies, distance by road may be significantly further.