Turnpike Court

Middlewich Road, Elworth, Sandbach CW11 3EJ
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9.6 50 Reviews
  • Turnpike Court, Sandbach
Turnpike Court is a very popular residential home and well thought of in the community. It has an excellent, qualified and dedicated team of staff. Turnpike is a purpose-built home which offers a well equipped, friendly environment, situated in the heart of the rural village of Elworth, yet still close to local facilities and the market town centre of Sandbach. Residential, respite and day care services are provided at the home.

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Care Provided by Turnpike Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Conway (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Turnpike Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Turnpike Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Turnpike Court Reviews (50)

Total of 50, showing 21-40
9.6

Turnpike Court has a Review Score of 9.6 (9.617) out of 10, based on 17 reviews in the last 2 years. Over all time Turnpike Court has 50 reviews.

Overall Experience

  • 33
  • 13
  • 3
  • 0
  • 1

Date Published

50
8
9
17
33

Review from J B (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Turnpike Court Care Home for almost eight months. She has always been an active and independent lady, so placing her in a dementia unit, although the right decision for her, is still a tough step to take.
The staff have been kind, patient and understanding with her as she
has adjusted to her new lifestyle and environment. She appears settled and is busy with activities and staff engagement.
The staff have kept us up to date and informed about mum and also any changes within the home.
We are able to take mum out regularly and also take her dog to visit. All of which still brings her joy.
She has put a little weight on, not a bad thing! so is enjoying her meals and always looks clean and tidy when we visit or go out.
She is safe and secure, as are we, her family, knowing she is cared for by staff who genuinely show an interest in her well-being and keep us abreast of any concerns or changes, should they occur.

Reply from Rahi Joshi, Marketing Associate at Turnpike Court

Thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,
Rahi.


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Review from Carolyn A (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Turnpike Court Care Home while awaiting a care package to be sourced. I had my reservations as I had dealt with care homes in my role as a nurse practitioner in primary care and the standards in some were appalling. My opinion changed. When Mum arrived she was disorientated and distressed,
she was welcomed by a manager and made to feel at home. She therefore soon settled in. The staff, without exception, were caring and friendly to Mum, me and my family. Mum quickly adjusted to her new environment as she felt safe in the knowledge there was always somebody there if she needed help. She loved the food and I genuinely think she was happy in the last few months of her life in Turnpike Court. Thank you, that means a lot to me.

Reply from Rahi Joshi, Marketing Associate at Turnpike Court

Your feedback is very much appreciated. We know the decision to have your loved one in a care setting is tough for both but the team at our homes continue to ensure high-quality care is maintained at all times and residents enjoy their time with us. Thank you for your kind words and I will pass on your feedback to the home team!
Kind regards,
Rahi.


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Review from Margaret W (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with breast cancer and spent her last seventeen months living at Turnpike Court Care Home. During this time the support given to Mum and the rest of the family was fantastic and though Mum was a former nursing sister and knew exactly how she wanted to live her remaining days she
was supported by all the staff and management team to live her final days as she wished.
Much laughter and joy would be heard coming from Mum's room when she would have midnight feasts of toast and jam and much loved mug of milk.
Staff would go out of there way to help and spend time with mum but also understood when the family wanted to spend time with her too.
Mum was no angel and at times could be difficult to care for but this was all met with good humour and a smile by staff.
Her room was kept spotless and the kettle was always on, just as it would have been in her own home.
Family members that visited who weren't used to a care home environment were amazed at how lively it was and how good the food was.

Reply from Joanne Conway, Home Manager at Turnpike Court

Your mum is dearly missed. Thank you for your lovely review.


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Review from Ann B (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well supported during her stay at Turnpike Court and quickly came to think of it as home. Her mental problems often made life difficult for staff but throughout they remained patient, kind and caring and always did their best for her, often doing far more than the job required. They also
supported me through difficult times.

Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you for the lovely review, Ann.
All the staff at Turnpike Court wish you and your mum the best for the future.


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Review from Eileen D (Wife of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was very good during the 18-month stay and as my husband became much more difficult over the last 6 months, everyone showed great patience.

Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you so much for the lovely feedback. Your husband is surely missed. If you have any questions or queries in the future then you know we are here to help. Take care, Joanne.


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Review from Shirley B (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a professional but friendly approach and atmosphere. The outdoor areas look inviting, interesting and pleasant, especially where there are vegetable beds and plants as they provide pretty foliage and show interest care and effort!
The areas are well laid out, clean and fresh and the elderly
clients seem comfortable.

Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you for your lovely review it is a pleasure to hear the good comments.


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Review from Eileen A (Sister of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Turnpike Court has provided care for my brother for the last few months and has been providing excellent care. I have been a nurse for over 25 years and I have to say it is one of the best care homes I have been in. The staff are very friendly and helpful and always available to give me updates on my
brother's condition. The food was excellent and nourishing, and the home itself was very clean and fresh. If my brother needs respite in the future I would hope to take him here. Well done to all staff and management.

Reply from Mandy Low, Area Manager at Turnpike Court

Thank you for your feedback regarding the care and support your brother has received during his stay. We look forward to seeing you and your brother in the future.


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Review from Sharon G (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Turnpike Court has been a lovely homely place for my mum to live for nearly ten years. She has recently died at the glorious age of 101 years old. She has been very happy and often mentioned how much she liked the staff and how she enjoyed the chats and the humour they shared. I applaud the staff and
managers who ensured my mum was safe, had excellent personal care and felt respected. It gave me great peace of mind to know the team at Turnpike Court were taking good care of my mum. Visiting Mum has always been easy and pleasurable. It was really nice to develop my own relationships with Mum's carers. I felt looked after on the occasions when I was sitting with my mum if she was ill and they have shown me complete kindness and compassion after she passed too. It is not the fanciest building but it feels cosy and has always been clean and tidy and the food is exceptionally good. I highly recommend Turnpike Court to anyone seeking residential care for a loved one.

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Review from C H (Wife of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Fairly good respite stay for my husband but not enough attention paid to residents with Altzheimers, e.g my husband's room was in a bay with four similar doors, one of which was a shared bathroom (when I had expected an ensuite) very confusing. Excellent carer girls.

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Review from C A (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We're very happy with the care and support our mum receives at Turnpike Court. The staff will duly inform us of any incidents which have occurred. Mum appears to be dressed appropriately and clothes clean. We have been impressed with the home's management during Covid-19 pandemic. This despite the visiting
restrictions Covid Turnpike Court consider the provision of a tablet/iPad and arrange for residents to keep in contact with their families using facetime etc.

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Review from Susan H (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Turnpike Court care home since January and has been treated with care and respect. All the staff are very patient and are always cheerful when I ring to see how she is. They have dealt with the effects of the pandemic and are all still smiling through this difficult time.

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Review from Lynn R (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am not suggesting the last 6 months have been easy for anyone, however, the standard of care has gone down dramatically. Relatives are not treated with respect. Information is not forthcoming. Simple requests are not dealt with. The rules are changed not from week to week but day to day. Messages
left to speak to management are not returned. My relative's clothes are not changed. In the end, a social worker had to be called. I asked for a GP review regarding my mother - it was not done so I arranged this myself.

Reply from Paul Nicholls, Regional Director at Turnpike Court

Dear Lynn
We value your comments and always look to work with relatives to address any issues that are brought to our attention. Please be assured that during the challenges of the pandemic, our resources are focused on our residents’ wellbeing and they are receiving their usual dignified care every day. We are providing information and updates to relatives as quickly and regularly as possible. When booking a GP visit, we are reliant on the GP’s schedule and we are grateful for your assistance in arranging a GP check-up as a result of our conversations with you. We are following government guidance on visits to the home to keep everyone safe. As in-person visits are not possible at the moment, we have offered to facilitate a virtual video visit for you and your loved one, and that offer remains open to you. Please contact the home’s manager if you would like us to facilitate that for you


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Review from D P (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well looked after at Turnpike Court, he has settled in very well and trust all of them to look after him and any problems they will call and it is always sorted.

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Review from M B (Wife of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing more I can say other than my husband is very lucky to be in Turnpike Court.

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Review from P B (Sister of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention my sister is having, she says that they are all lovely to her and the home is kept spotless and the meals are excellent. My sister was admitted on the day of lockdown so I have visited her either through the window or just lately in the room with the plastic
sheet in between us.

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Review from S B (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really good friendly and welcoming. Sometimes I have trouble getting through on the phone to the dementia side where my dad is even when I leave calling to a suitable time say 11sm. My dad is very happy in Turnpike Court and always seems well cared for. I am happy that I have been able
to visit him during these difficult times and I thank you so much for that, but sometimes I get double booked but can work around it.

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Review from A C (Niece of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Turnpike for approximately 5 years and has always been well looked after. The staff have been polite and considerate to her from the beginning. I have never had any concerns about her care and staff have always been very helpful and kept me updated.

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Review from Moira P (Stepdaughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you to the management and all of the staff for their care and professionalism shown to my stepmother, through her time living at Turnpike Court, she was happy and cared for with dignity, enjoying time at the party's and making gifts and doing the exercise classes,
it leaves us with a lot of happy memories which were are very grateful for. We take great comfort in knowing she was cared for so very well right to the very end. once again a huge thank you to everyone.

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Review from M F (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred to Turnpike Court from Leighton Hospital for intermediate care prior to her returning to her home. I was immediately impressed by all of the staff at Turnpike court who showed a genuine interest in my mother and the staff worked hard to make her as comfortable as possible. Soon
after my mother arrived at Turnpike Court it became evident that she would need some short-term nursing care support and the staff were quick to seek help and liaised with all concerned to affect a transfer as quickly as possible. The staff at turnpike court were extremely friendly and showed great compassion to all the residents. True professionals who seemed to really care.

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Review from Elizabeth S (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Turnpike Court. My mother has had some rather complex pain issues during her three-week rehabilitation stay as a resident and all her carers have gone the extra mile to help. Both myself and my brother are very impressed by the professionalism, kindness and respect shown
by all the staff. Clearly quality of care comes first. Thank you for all your help attending to our mother’s needs.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Turnpike Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Turnpike Court is calculated as follows: ( (133 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Turnpike Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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