Upton Grange

214 Prestbury Road, Macclesfield SK10 4AA
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8.7 30 Reviews
  • Upton Grange, Macclesfield
Upton Grange is a charming country house, with a pleasing and spacious interior that is ideal for a comfortable and satisfying retirement.

Beautiful grounds, a summer house and a courtyard are all accessible, while staff are attentive, always available and informed on each client's requirements.

Numerous activities and social events are organised for the benefit of residents, with the provider being dedicated to supporting independent living where possible.

Locally sourced produce supports a good diet.

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Care Provided by Upton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rachel Tucker (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Upton Grange

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,034 – £1,229
    • RESPITE Self-Funded Residential Care £1,034 – £1,229
  • (these prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Upton Grange Reviews (30)

Total of 30, showing 21-30
8.7

Upton Grange has a Review Score of 8.7 (8.738) out of 10, based on 4 reviews in the last 2 years. Over all time Upton Grange has 30 reviews.

Overall Experience

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Review from Pam T (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mum is very satisfactory and we are happy to have her staying at Upton Grange.
The staff are always pleasant and obliging. The home is exceptionally clean and the food is always of a good standard.
The whole family think that Upton Grange is run to a high standard.

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Review from L J (Daughter-in-law of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my mother-in-law into care was probably one of the hardest decisions our family had to make. We visited many facilities all with different pros and cons but never did we have that "gut feeling" of this is it! Until that is we walked into Upton Grange set in its own beautiful grounds it has the
ambience of an elegant country hotel.
We are full of admiration and praise for the manager and her staff. The care that my mother-in-law receives is outstanding. Great place, lovely room, wonderful home cooked food. Fantastic caring staff.

Reply from Julie Sulley, Home Manager at Upton Grange

On behalf of myself and the team, I cannot thank you enough for your kind review of our home and for taking the time to contact carehome.co.uk.
Kindest regards


Julie Sulley
Home Manager


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Review from Geoff S (Son of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Upton Grange in May 2017, having been diagnosed with Alzheimers Dementia a few days previously. On first meeting the manager and staff prior to my mother's transfer, I was very impressed by their professionalism and approachable manner. My mother very quickly settled into her new routine
and is clearly much happier in this environment. She had quickly formed good relationships with both residents and staff. I have not been disappointed by any aspect of the care that my mother has received so far and can heartily recommend Upton Grange.

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Review from Lynn B (Relative of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to all the staff at Upton Grange for their care and kindness offered to my uncle during his short stay with them. I am only sorry that his needs for nursing care changed so quickly and an alternative home had to be found. The staff even found the time to visit him
whilst he was in hospital. I would recommend Upton Grange to anyone looking for a residential home for their loved ones. Thank you to the manager and all the team for their help and support received by the family.

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Review from Linda F (Friend of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff, very pleasant surroundings and efficiently run.

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Review from Valerie T (Daughter of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here just over 2 months and has felt very welcome and every need has been attended to. Staff are very caring and friendly and efficient. He is vegetarian and the chef has provided tasty and imaginative meals for him. He is soon moving to a larger, just-refurbished room which the manager
offered him straight away, which is wonderful for his many books and interests. There are regular activities and visitors to enjoy and he can go out whenever he chooses. The home has also managed all routine GP tests and appointments which is a huge help. all the staff deserve a medal - we are so grateful.

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Review from Carol M (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the short time that my mother has been at Upton Grange, both my brother and I are delighted with the place, people and general service found there. It's a difficult time for all concerned in the family and the staff have been more than helpful.
The place itself is lovely, impeccably clean
and with a great atmosphere. My mum's appearance has improved greatly and she is always well turned out and smart.
Obviously she's still in a transition period but we are very positive that this is the place for her and we were lucky to find it!

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Review from Jane P (Daughter of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother previously lived with me and I was lucky to find Upton Grange who gave occasional respite care when it was needed over the past couple of years.
She always settled for her 'holiday' there and was very complimentary of the staff .
Recently as her care needs increased and a room became available
we trialed her moving in permanently.
The staff were very understanding of my needs as I transferred her care to them.
She has settled very well and when she came home for Christmas and for the day recently she was happy to return to where she now feels is home.
The staff are always friendly and welcoming, you can visit anytime. The home is very clean and I have been impressed by the way my Mother's needs have been met in a very personalised way.
The food is home cooked on the premises and the dining room and lounges are homely and the gardens delightful.

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Review from Tricia R (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luck only comes in small doses but it certainly called on my sister and I when we had the unenviable task of choosing "the right place" for our mother to spend her twilight years. She entered Upton Grange on the 26th December 2009 and passed away in September 15th 2015. During the five and a half years
she spent at Upton Grange the care she received was second to none. The atmosphere is one of "home from home". Her room which overlooked the garden was spacious with en-suite facilities always kept clean and a cheerful place to stay. Homely dining room with excellent chefs- diets catered for, leisure activities provided, hairdresser visiting, with failing health over the last few years they cared for her with compassion. Do not miss an opportunity to view.

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Review from Lesley R (Daughter of Resident) published on 17 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are privileged to be at Upton Grange since it is an exceptional home. As soon as you cross the threshold you are taken into a world of gracious living, with beautiful furniture, fresh flowers, and always a warm welcome from the staff. It really is like a 5-star hotel. My parents are treated
with patience, respect and dignity at all times, and their settling-in period was no exception, however difficult the transition from their own home felt to them. Standards are always high, with immaculate levels of cleanliness everywhere, and the food is of the highest standard with lots of home baking and fresh produce. My parents' general health has therefore improved in the six months since they arrived at Upton. If we must mention fees, then the value for money at Upton is amazing, since it is the lowest priced in the area. The staff are never too busy to answer queries or offer reassurance, and I have never seen them understaffed or stressed in any way. There is good liaison with the GP's surgery and they do not hesitate to call the doctor out if they have concerns.

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Current Review Score: 8.7 (8.738)

Overview of Review Score

The Review Score of 8.7 (8.738) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Upton Grange is calculated as follows: ( (28 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.175 Points relating to the number of positive Reviews for Upton Grange is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 4 Positive Reviews ÷ 5 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (6)

Rachel

Rachel Tucker

Job Title: General Manager

Rachel Tucker is the Trusts General Manager and supports the teams in each of the 3 homes.


Clare

Clare Sherwin

Job Title: Registered Manager

Joined: 2021

Clare is the registered manager of Upton Grange and supports all care, domestic and kitchen staff.


Robert

Robert MacGregor

Job Title: CEO

Joined: 2019

Robert is the Trust's CEO and supports the management team. He directly reports to the board of Trustees.


Laura

Laura Cain

Job Title: Financial Controller

Joined: 2020

Laura is part of the senior management team and is responsible for all aspects of finance for the Trust.


Danny

Danny O'Sullivan

Job Title: Estates Manager

Danny is part of the senior management team and is responsible for all aspects of maintenance and health & safety.


Gemma

Gemma Stott

Job Title: Administration & Quality Manager

Joined: 2020

Gemma is part of the senior management team and is responsible for all aspects of administration, brand standards and quality within the homes.