Wealstone

Wealstone Lane, Upton, Chester CH2 1HB
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9.3 29 Reviews
  • Wealstone, Chester
Wealstone is situated in the Upton area of Chester and is a single storey home, laid out around an attractive courtyard area. It features a specialist 11-bed household, providing advanced support for older people with dementia. A friendly and experienced team work at the home, working hard to promote residents' wellbeing and quality of life.

24 hour residential and dementia care are provided at the home, as well as respite and day care services.

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Care Provided by Wealstone

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Samantha Brown (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 1

Funding & Fees Guide for Wealstone

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Wealstone to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Wealstone Reviews (29)

Total of 29, showing 1-20
9.3

Wealstone has a Review Score of 9.3 (9.311) out of 10, based on 9 reviews in the last 2 years. Over all time Wealstone has 29 reviews.

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Date Published

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Review from Sue T (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wealstone Care Home is a lovely place. My dad has really settled in very well and is very happy, all the staff are really helpful and very kind to my dad and I would recommend it to anyone. They take him out for the day which he loves he’s been to the zoo and today he’s gone out to the pub for his lunch
and on Saturday he’s going to see children singing.

Reply from Rahi Joshi, Marketing Associate at Wealstone

Thank you for recommending us! It's wonderful to hear that your dad has settled in well at Wealstone Care Home. Our team is dedicated to providing a supportive and caring environment for all our residents, and we're delighted that your dad is benefiting from outings and activities he loves.


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Review from K S (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was on end-of-life care. The staff took excellent care of her, liaising professionally with paramedics, district nurses and doctors. Mum was treated with dignity, respect and compassion. The staff went out of their way to support me through a difficult time. I was impressed with the dedication
of every single staff member and would like them to know how much I appreciate their efforts to make Mum and me feel as comfortable as possible! I couldn't have wished for a higher standard of care.

Reply from Samantha Brown, Manager at Wealstone

Thank you for your kind words. I will ensure these words are passed on to the staff at Wealstone. It was our pleasure to comfort you and your brother in such a difficult time. Your mum will be dearly missed by us all.


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Review from J S (Wife of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is excellent. The staff are informative and caring and I feel at ease with them all. They have been wonderful with my husband and he has settled here straight away.

Reply from Samantha Brown, Manager at Wealstone

Thank you for your kind words, I will pass them on to all my staff. We aim to provide an environment where excellent care is the key to our service. Regards Samantha


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Review from Cathy H (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law is well looked after and her needs are met by caring and committed staff. When we leave her, we feel that she is as safe as she can be and is better looked after now she is in a care home, surrounded by staff who understand her needs. Staff always update us of anything that has changed
and fully involve us with her care routine. We feel staff know our mum very well and treat her with kindness giving the level of care that is needed. If any issues arise, it is discussed and sorted out quickly. The GP sorted out her medication and is aware if there are any changes promptly. The food is good and have seen, first-hand, tea parties and celebrations set
up for all the residents, entertainment with sing-alongs etc. The management is very switched on and knows the residents well and it appears good handover at shift times works well. My worry was that my mum-in-law would find it hard to settle but after a couple of weeks, she was fine. Can recommend Wealstone without hesitation.

Reply from Samantha Brown, Manager at Wealstone

Thank you for your kind words. We strive to develop and maintain the respect and dignity that each resident deserves. Again, thank you for your kindness and we will ensure all staff are made aware of your comments.


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Review from C C (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother receives is always kind, and caring, she is much healthier and happier at Wealstone than she was in the last couple of months at home. In October she turned 100 and everyone at the home went out of their way to make this a special occasion for Mum, her relatives and friends.
With balloons, flowers, cards, a party and entertainment which was all open to everyone. We'd like to thank each and every member of staff.

Reply from Samantha Brown, Manager at Wealstone

Thank you for your kind words and I will ensure that they are passed onto our team. It was a pleasure celebrating such a big milestone with such an amazing lady, you and friends and we hope to celebrate more in the future.


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Review from J M (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother went into Wealstone straight from a stay in hospital following a nasty fall. She suffers with dementia so initially she was extremely agitated and as a family we found it hard to deal with when visiting her. However, from the start the staff were caring and understanding, not only to our
mother but to us as a family. Nothing was too much trouble. We also realised Mum was now in a safe environment which put our minds at rest. Unfortunately Mum was moved from Wealstone into a nursing home when she became very poorly. Our thanks go to all staff at Wealstone for helping us along a difficult journey.

Reply from Samantha Brown, Manager at Wealstone

Many thanks for your kind words, I will ensure I pass these comments on to our staff. We will miss your mum greatly here at Wealstone.


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Review from D D (Resident) assisted by family/friend published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find everyone extremely helpful, courteous and caring.

Reply from Rahi Joshi, Marketing Associate at Wealstone

Thank you for sharing your experience with us. We are delighted to support you with the best care possible. I will pass your kind words on to the home team.
Kind regards.


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Review from Simon B (Son of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Wealstone have treated my mother (97), at all times, with respect and dignity yet always with a cheerful and pleasant demeanour. The very nature of the job that carers do means that they are often undertaking very personal tasks but they are always very professional in the way that
they go about their work.
She has been in Wealstone since the summer of 2022 and in that time has made a number of good friendships with both the staff and other residents.
The food has been excellent and my mother has received excellent assistance at meal times as and when needed. This includes having meals in her room if she doesn't feel like going to the dining room.
My mother was poorly for a couple of weeks that required hospital admittance but even then the staff were checking up on her and arranged for her to come back to the home when she could be discharged.
The main thing, having asked her the direct question, is that my mother is very happy there.

Reply from Amanda Parker, Manager at Wealstone

Hi Simon,
Thank you for taking the time to write us a review, it really is lovely to read such positive comments. Kind Regards.


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Review from S E (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have the staff at Wealstone to be very professional and caring at all times enabling Mum to live a safe and happy life during her time there. Always quick to respond to medical matters and obviously care a great deal for the residents.

Reply from Rahi Joshi, Marketing Associate at Wealstone

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.


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Review from Mollyann M (Granddaughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wealstone Manor is a lovely place for my grandad. I'm very happy with the staff and support. I would recommend Wealstone to others.
Thank you everyone at Wealstone for looking after my grandad.

Reply from Amanda Parker, Manager at Wealstone

Good Morning,
Thank you for taking the time to review us at Wealstone Care Home we really appreciate your feedback.
Kind Regards,


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Review from Claire O (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was welcomed into Wealstone care home in January 2023 after a long battle with the local authorities to get her into residential care. She has mid-stage vascular dementia and was no longer able to live in her own home for safety reasons. We received a home visit from both the residential
and dementia care managers prior to visiting Wealstone ourselves.
On first impressions, the rooms are a little tired but are extremely clean and warm. Please don't let the decor put you off. The staff are wonderful and willing to help in any way to make the residents feel safe and cared for. The keywords here are being cared for! They willingly take time to chat, rectify or reassure family members on anything no matter how small.
She has been in Wealstone for 6 weeks and refers to it as her home! She never mentions her old apartment or the friends left as she has new ones! Meals are excellent and she is now getting involved in activities and enjoying days out.
Just wonderful!

Reply from Amanda Parker, Manager at Wealstone

Hi Claire,
Thank you for taking the time to review Wealstone, we really appreciate your feedback and are so happy that Mum has settled well with us.
Kind Regards,
Amanda


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Review from Alison R (Wife of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is for respite only so I have limited knowledge of activities, facilities and food but I was able to enter and see rooms. My first impressions were good and made to feel welcome when dropping a person with dementia off, which continued throughout the stay. The staff worked as a team and I
observed a genuine interest in the well-being and care of residents. A real home from home environment, residents were settled and happy.

Reply from Amanda Parker, Manager at Wealstone

Hi Alison,
Thank you so much for taking the time to leave us a review.
Kind Regards,
Amanda


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Review from Margaret H (Friend of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming. Good security at entrance witch clear covid safety instructions and free PPE. Excellent bubble arrangements. Home is all on a level so no stairs and a lovely paved garden. Staff and residents all seem cheerful and I have found the staff helpful and polite. Only one
criticism, my friend tells me that two of the staff have told her to "try harder or she won't be able to move to live with her daughter", staff need better training. My friend's illness is caused by her medication, not a mental choice! All staff I have met have been very helpful and patient with residents.

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Review from Carol G (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for over a year now. She is very happy and settled and it is all thanks to the wonderful staff. They are there for her when she needs them so I thank them for looking after her.

Reply from Amanda Parker, Manager at Wealstone

Hi Carol,
Thank you so much for your lovely review, I will pass your comments on to the staff.


Kind Regards,
Amanda


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Review from Lucy C (Granddaughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about my nan going into a home, however, we haven't seen her this happy for so long, she has settled so well and that is down to the amazing care she has received. She is so well looked after and the carers are amazing and nothing is too much for them! So helpful.

Reply from Amanda Parker, Manager at Wealstone

Thank you for taking the time to leave us a review, it is very much appreciated.


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Review from Cathy C (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially came into the home on respite care and she is now a permanent resident. Initially, I was really upset about mum going into a home. I honestly cannot recommend the home high enough, the staff are amazing, and genuinely care, mum is really happy. I am always kept fully up to date on everything.
The home is always clean and has a happy feel about it. The home has all Covid measures in place to keep residents safe.

Reply from Amanda Parker, Manager at Wealstone

Thank you very much for leaving a review for us at Wealstone, it is very much appreciated. And we appreciate your positive comments about the staff at Wealstone.


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Review from H G (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled well into the care home and has been made to feel very welcome. Mum has quite diverse needs due to poor sight and dementia but the team and manager have gone out of their way to try and cater to mum's needs. The home is very clean and feels very homely with a lovely garden area.

Reply from Amanda Parker, Manager at Wealstone

Thank you for taking the time to leave us a review, it is very much appreciated.


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Review from Robert C (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at Wealstone residential home and was taken care of in a very loving, caring and professional manner at all times. I however live in Canada but whenever I called the home, there was always a polite and courteous voice answering the phone and their efforts to get a hold of my father
so I could talk to him, they were amazing. I can't express enough how much of a relief it was being so far away from him but knowing that he was being well looked after and cared for 24/7. Unfortunately, he passed away on July 7th 2021, but I know that his last days were very comforting and his passing was a very peaceful one, mainly for the care and attention that he received. In closing I would like to say that my experience in dealing with the staff at Wealstone was a pure delight and that anyone thinking of placing a family member in the Wealstone Care Home would be making a very good choice indeed, they certainly put my mind at rest all of the time.

Reply from Amanda Parker, Manager at Wealstone

Thank you so much for taking the time to write a review for us at Wealstone. We are glad you were happy with the care provided towards your dad at Wealstone. He will be greatly missed by all of the staff at Wealstone.


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Review from Enrico T (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Wealstone now since November 2020. Getting mum into the home was an extremely difficult and stressful process, and the staff couldn't have been more supportive during that time. I was concerned that she just wouldn't want to stay there at first, but within a short space
of time, I saw a huge improvement in her behaviour and her health. The staff are extremely caring to their residents, that is clear. In the time I've been going to the home, I've not once seen anything other than amazing care, patience and affection for my mum. She has been through a lot these past few months, and they've really been there for her. I can't thank them enough for what they've done. In fact, my mum has really settled into the home now and today I took her out for lunch for the first time and she went back into the home with no hesitation! A huge thank you to all the staff, and especially the manager who has been a rock for the family through all this.

Reply from Amanda Parker, Manager at Wealstone

Hi Enrico,
Thank you so much for taking the time to leave us a review, your words mean a lot to the staff at Wealstone Care Home, your mum is like part of our family here at Wealstone now, it was so heartwarming to see your mum go out with you the other day and without hesitation come back to tell us all about her time with you.


Kind Regards


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Review from Debra F (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Wealstone are caring and professional. They have done their best to keep Wealstone Residential/Care Home safe through the Covid crisis to date. The new manager has made some improvements and there are more activities taking place. The building itself needs updating - especially the doors
and windows which are in a state of disrepair. The changes inside are a big improvement.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Wealstone is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Wealstone is calculated as follows: ( (65 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 102 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Wealstone is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Wealstone

What types of Care is Wealstone registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wealstone provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Wealstone have?

There are 42 Single Rooms.

What are the Facilities & Services at Wealstone?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wealstone to the centre of Chester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.