Visitors welcome at any time
Woodeaves Residential Care Home has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time Woodeaves Residential Care Home has 60 reviews.
Review from S M (Daughter of Resident) published on 31 October 2024
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you so much for your review, this truly means a lot, management and the team do their utmost best to ensure that service users are cared for in every possible way, even when facing upsetting or challenging situations. It is lovely to hear that Mum feels this is home from home, we like to ensure that the service users do feel comfortable and feel that they are at home, I will ensure your kind words are passed on to the rest of the team.
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Review from Jade W (Daughter of Resident) published on 22 October 2024
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you very much for taking the time to complete a review, we are very pleased to hear that you are happy with the care and services your relative receives, I will ensure your comments are passed onto the team.
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Review from Isabel G (Wife of Resident) published on 3 July 2024
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
I would like to thank you for your kind words, I will pass this on to the rest of the team. We have taken on board people's thoughts on the decor and carpets, the carpets in the lounges are in the process of being replaced and there is a plan for other home improvements to be completed.
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Review from Chris B (Son of Resident) published on 24 October 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
We would like to thank you for taking the time to complete this review and expressing the experience you had with the Woodeaves team. We would like to thank you for your kind words, it was a pleasure to have known mum and your family, I will ensure your comments are passed over to the team.
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Review from P M (Daughter of Resident) published on 26 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you for your kind words. We fully appreciate it's a difficult decision to make when thinking of coming into a care home and also whether it's the right decision. We are very pleased on how well Mum has settled in and that she is thriving, I'm sure this gives you peace of mind that the right decision was made. I will pass on your lovely comment to the team.
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Review from T L (Daughter of Resident) published on 25 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you so much for your lovely review, we are very pleased that you are happy with the home and always made to feel welcome, Mum is a pleasure to look after and has settled in very well which I'm sure gives you peace of mind. We are always here if you need anything.
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Review from D E (Resident) assisted by family/friend published on 21 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
We can't thank you enough for your lovely review, it is nice to know you feel at home here. We love having a chat with you and finding out what you have had for lunch when you have come back from having a meal with your wife, we like it when you join in with the staff having a laugh and a joke and you give us your cheeky smile. You have come such a long way and things have not always been easy for you, we are always there to support you each and every day.
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Review from Sharon L (Daughter-in-law of Resident) published on 21 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you for your kind words, and we appreciate you taking the time to give us a review, the staff all work so very hard in the home to ensure that all residents get the best quality of care, I am very proud to have such a dedicated team.
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Review from D H (Daughter of Resident) published on 21 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you for your lovely review, Mum is such a character and she has us in tears of laughter, I love that she is outspoken. We often listen to Mum giving us her impersonations of Mrs Brown's boys, Mum is an absolute treasure and it's a pleasure to be able to look after her, even when she does tell me off for putting too much salt on my food.
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Review from J H (Daughter of Resident) published on 21 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you for your review, the staff take the time to get to know the residents and their needs. We all know how much dad likes his puddings, he definitely looks forward to these and devours them in seconds ready for his next one. Your dad has come a long way and we can all see how content he is in the home, he is a joy to look after.
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Review from R E (Wife of Resident) published on 14 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you so much for your lovely review, the Woodeaves team are highly dedicated to ensuring all the residents receive high-quality care, thank you for recommending our home and I will ensure that your review is passed over to our team.
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Review from Samuel S (Relative of Resident) published on 14 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
We would like to thank you for your review, I will pass on your kind comments to all the staff.
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Review from Gina P (Respite Resident) published on 13 July 2023
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Reply from Colleen Sharkey, Registered Manager at Woodeaves Residential Care Home
Thank you for taking the time to complete a review for the home and for your lovely words, it was our pleasure in helping and supporting you so that you were able to return home when you were ready.
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Review from Michelle W (Daughter-in-law of Resident) published on 11 July 2022
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Reply from Zoe Smart, Manager at Woodeaves Residential Care Home
Thank you so much for taking the time to leave such a positive review. It's really very kind of you, and I know it means a great deal to all the staff to know the care they provide is so appreciated. It was an absolute pleasure and privilege to care for your mother-in-law and have her as part of our Woodeaves ‘family’.
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Review from Sarah M (Daughter of Resident) published on 24 March 2022
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Reply from Jayne Jepson, Registered Manager at Woodeaves Residential Care Home
Thank you for your review, it's very much appreciated. The staff team at Woodeaves try their very best to welcome, support and care for our residents.
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Review from James B (Grandson of Resident) published on 22 March 2022
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Reply from Jayne Jepson, Registered Manager at Woodeaves Residential Care Home
Your review is appreciated, thank you so much. We have a good team at Woodeaves.
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Review from Shaun C (Friend of Resident) published on 22 March 2022
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Reply from Jayne Jepson, Registered Manager at Woodeaves Residential Care Home
Thank you so much. Your review is very much appreciated.
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Review from J N (Daughter of Resident) published on 21 May 2021
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Reply from Jayne Jepson, Registered Manager at Woodeaves Residential Care Home
Sincere thanks for such a positive review, it's really appreciated by us all at Woodeaves. Your mum was such a wonderful lady, we miss her songs, her dancing and sharp sense of humour. It was an absolute pleasure to have her as part of our Woodeaves 'family'.
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Review from Susan M (Daughter of Resident) published on 14 May 2021
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Reply from Jayne Jepson, Registered Manager at Woodeaves Residential Care Home
Your positive review is really appreciated by all of at Woodeaves, thank you so much. Staff also appreciate the treats you bring in.
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Review from Rachel M (Daughter of Resident) published on 7 May 2021
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Reply from Jayne Jepson, Registered Manager at Woodeaves Residential Care Home
Thank you so much Rachel for your positive review. It's great to hear how pleased you are with the care and support we provide. As you know your mum has settled into our Woodeaves family well and is very much at home here.
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The Review Score of 9.8 (9.813) out of 10 for Woodeaves Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.813 for Woodeaves Residential Care Home is calculated as follows: ( (129 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodeaves Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 19 hours ago
We currently have two rooms available. We also have a dedicated respite room which is very popular. If you should wish to discuss any aspect of care or how we may be able to help you please do contact us. Thank you for your interest in Woodeaves.
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Job Title: Registered Manager
Joined: 2023
Colleen has a wealth of care experience and qualifications and has been the Registered Manager at Woodeaves since January 2023. Nothing is too much trouble and Colleen is always ready to discuss any and all, the care needs you or your family member may have. A personal approach is always preferred so please feel free to call Colleen and arrange a visit to look around the home and see the care that she, and her team, can offer.