Abbeyfield House has a Review Score of 9.3 (9.308) out of 10, based on 6 reviews in the last 2 years. Over all time Abbeyfield House has 7 reviews.
Review from Sarah H (Daughter of Resident) published on 1 October 2024
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Reply from CLARE BROWELL, Admin at Abbeyfield House
Thank you for your kind review, we prioritise person-centred care at all times and it is always good to get feedback.
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Review from Ian M (Son of Resident) published on 1 October 2024
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Reply from CLARE BROWELL, Admin at Abbeyfield House
Thank you for your review, we are happy to know your parents feel settled. It is nice to see them sitting in the garden when it is sunny.
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Review from A C (Daughter of Resident) published on 1 October 2024
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Reply from CLARE BROWELL, Admin at Abbeyfield House
Thank you for your review, we are glad to know your Mum is happy with her care, we enjoy spending time with her.
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Review from D T (Son of Resident) published on 1 October 2024
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Reply from CLARE BROWELL, Admin at Abbeyfield House
Thank you for your review, we enjoy looking after your mum.
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Review from J S (Son of Resident) published on 1 October 2024
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Review from Mary S (Resident) published on 27 March 2023
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Reply from CLARE BROWELL, Admin at Abbeyfield House
Thank you for your lovely review. We really enjoyed looking after you.
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Review from S B (Son of Resident) published on 14 October 2022
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Reply from Clare Browell, Admin at Abbeyfield House
Thank you for your very kind review, it always boosts staff morale when we have positive feedback. It is an absolute pleasure to care for your mum, she is very much part of our 'family' at Abbeyfield. And, it is always nice to see you when you visit.
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The Review Score of 9.3 (9.308) out of 10 for Abbeyfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Abbeyfield House is calculated as follows: ( (69 Excellents x 5) + (3 Goods x 4) ) ÷ 72 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.35 Points relating to the number of positive Reviews for Abbeyfield House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Feb 2024
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