Albert House Residential Home

22 Albert Road, Colne BB8 0AA
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9.8 58 Reviews
  • Albert House Residential Home, Colne
Albert House is a residential care home which aims to provide its service users with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Caregivers strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere, and in doing so will be sensitive to the service users ever-changing needs. Such needs may be medical, therapeutic, cultural, psychological, spiritual, emotional and social, and service users are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends may be appropriate and is greatly valued.

A dedicated GP from the local surgery conducts regular reviews and visits within the home, chiropodists and opticians visit regularly too. The hairdresser visits twice weekly and provides a valuable pampering service.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal and local produce available. Chefs produce specialist diets on an individual basis.

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Care Provided by Albert House Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Albert House Residential Home Ltd
  • Person in charge
  • Dawn Murphy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Albert House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £870 – £950
    • Self-Funded Residential Dementia Care £910 – £1,000
    • RESPITE Self-Funded Residential Care £870 – £950
    • RESPITE Self-Funded Residential Dementia Care £910 – £1,000

  • Fees include care 24/7 in a homely family environment with homemade meals and snacks, laundry service.


    we pride ourselves in putting your loved first, our activities are varied we also love to party ,we love to have fun and laughter in this Home from home.
    you are welcome anytime we do however ask that you don't visit at meal times.


    Parties we will let you know when there happening and you can come and join in as well


    Additional chargeable services: Companionship service, Medical Escorting, Hairdressing, Chiropody, Trips, Private shopping.


    Any LCC funded clients the third party/1st party top up will depend on the room not the person and this will be discussed at the time of viewing. They range from 25.00 to 75.00.
  • (these prices are only a guideline, please contact Albert House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Albert House Has protected meal times as follows: Lunch 12.30-13.30 then Dinner 16.30-17.30


    Other than these times it is open visiting.


  • Parking

  • There is free public car park to rear of the building. Please avoid parking on the surrounding streets residents only (permit required)


Albert House Residential Home Reviews (58)

Total of 58, showing 21-40
9.8

Albert House Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 14 reviews in the last 2 years. Over all time Albert House Residential Home has 58 reviews.

Overall Experience

  • 43
  • 15
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Review from Eileen S (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away in the 'loving care' of the staff and in company of her fellow residents. She led a peaceful and dignified life during her stay at Albert House. The staff became her 'second' family and attended to her care with a quiet, gentle and loving way and respected her wishes, whatever they were!
Thank you so very much for looking after Mum in the autumn of her life.

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Review from Nicola J (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the care of Albert House for 6 months, in his time he was pleased with the care he received, the food was good and the staff were brilliant, they cared for all his needs, they ensured that we were kept up to date with care and health issues. We got regular visits and when we called
the home the staff were always courteous and helpful.

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Review from J F (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always treated with respect during her time at Albert House Residential Home. The staff managed her medical needs and I was always informed of any changes in her health straight away. The home is spotlessly clean and the staff are very caring and friendly.

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Review from Kim F (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff and care of a very high standard and they were extremely helpful whenever we contacted them. My father was made very comfortable and enjoyed the short time he was a resident in the home.

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Review from K S (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in residential care for the past 3 years. I have always found the staff very helpful and caring. Over the past 12 months, this has been made easier by knowing that mum has been well cared for during the pandemic. They have dealt with things as they have progressed in a very efficient,
professional manner. All credit to them and a big thank you.

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Review from S R (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the current situation with covid, we were unable to visit mum but going from what I've seen and heard there were no issues with the care that they were giving mum. Her room was nicely laid out and clean.

Reply from Dawn Murphy, Registered Manager at Albert House Residential Home

Thank you for your comments, Mum's smile will always be remembered.


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Review from M P (Son-in-law of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been in Albert House for the past year and is very content where she is. Staff are very helpful and efficient. They have managed several health problems very well and coped with covid in an exemplary manner.

Reply from Dawn Murphy, Registered Manager at Albert House Residential Home

Thank you for your kind words, let's hope this Covid is over soon.


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Review from L R (Daughter of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into a care home in the middle of the covid pandemic, so we haven't met any of the staff face-to-face. When I have spoken to the manager regarding her admission she was extremely helpful and reassuring and went through everything with me. Mum has settled in very well and is very happy
and contented. I have only seen through the windows into the care home but am very happy with what I have seen. The staff are very helpful with visits.

Reply from Dawn Murphy, Registered Manager at Albert House Residential Home

Thank you for your kind words and hopefully, we will see you soon.


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Review from Christopher E (Son of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think more activities could be introduced for the partially sighted people. Also, another carer should be put onto the night shift.

Reply from Dawn Murphy, Registered Manager at Albert House Residential Home

Thank you for your comments, we would like to assure you that we constantly monitor our staffing levels and we are proactively changing shift patterns regularly to accommodate the needs of our residents. We have also recently undertaken questionnaires with our residents and they have given some very good ideas to add into our Activities Programmes. Thank you again for your comments.


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Review from L P (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother received was excellent. Due to the Covid lockdown, her family were unable to visit. The staff became her family and cared for her just as we would. There were activities and entertainment, all arranged and provided by the hard-working staff, who due to PPE, testing and regulation,
were themselves extremely busy. But still, the residents were top priority giving excellent care.

Reply from Dawn Murphy, Registered Manager at Albert House Residential Home

Thank you, we appreciate your comments and hopefully, we will all be able to meet again in the near future. Regards, Dawn Murphy Registered Manager and the Team at Albert House.


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Review from Samantha B (Relative of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. I feel so content knowing my loved one is safe and being cared for well. The staff are amazing at what they do, and I am so grateful. Albert House is a lovely environment, great facilities and activities. Thank you.

Reply from Dawn Murphy, Registered Manager at Albert House Residential Home

Thank you for your kind words, I will pass these on to the team.


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Review from Jean D (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad became a resident in April, right in the middle of the Covid pandemic. All staff are professional, kind, caring and understanding and have endless patience, even with family ringing or calling daily. Nothing is too much trouble. We got window visits with Dad and FaceTime, in which he always
told us staff were good with him. Dad sadly passed away in June and we got to be with him when he passed, for which we can't thank staff enough. They all go over and above their duties. They're angels and deserve medals.

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Review from Bridget P (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt at ease leaving our lovely, lovely mother each day when visiting time was over as the staff that word at Albert House at that time were so caring and dedicated in doing the best they could to make sure she got everything she needed to make her stay there as comfortable and safe as they could.

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Review from C H (Daughter-in-law of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service at Albert House for. Mum-in-law cannot fault the staff at Albert House; they went above and beyond to make her stay here home from home. We knew she was well looked after during the covid 19 situation, which made us feel we could not think of anywhere else better we would
have taken Mum.

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Review from S H (Son of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Albert House for some 18 months at Albert House she received excellent care, the staff cannot be faulted at all. Thanks to all the staff for looking after mum during her stay.

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Review from S R (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was well looked after, she settled in ok and made some friends. She always enjoyed her meals, and the staff were very pleasant. She was always clean and tidy.

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Review from Martyn (Son of Resident) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing to find a suitable home for my mother on discharge from hospital, I was pleased to visit Albert House Residential Home and found a team dedicated to providing a homely environment, with staff keen to help residents. After placement we have noted this attention has continued and also found the
quality of care through personal contact, provision of good quality meals and an understanding of each person's needs was exactly what I was looking for and I believe my mother can look forward to settled and restful latter years.

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Review from J M (Cousin of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service the home provides.

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Review from Joyce H (Resident) assisted by family/friend published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed for one month. The staff are very helpful, nothing is too much trouble. The food is fantastic.
Very accommodating place to stay and would recommend to anyone.
Really nice place to stay and clean/tidy. A nice part of Colne where it is near to the shops.

Reply from Sharon Scully, Manager at Albert House Residential Home

Thank you for your kind words.


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Review from A B (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to date. I live some distance away and the staff sent me a video to show me what my father's room is like. She even tried to set up a video call with him, which was brilliant. The home is clean and comfortable and well staffed by caring and compassionate people. I feel my father is safe
and cared for.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Albert House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Albert House Residential Home is calculated as follows: ( (138 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 162 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albert House Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Dawn Murphy

Job Title: Registered Manager

I have been in the Care Industry for over 30 years, and you will often see me around the home ensuring every aspect of the care setting is running as smooth and efficient as possible for our residents.


We believe in treating your loved ones as if there were our own family and with a high level of respect and dignity at all times.


I and the team believe love and laughter form the basis of what they offer.


If you would like to see some of the Albert House Family and what we do, please feel free to look at our Facebook page Albert House Residential Home!