Albert House Residential Home

22 Albert Road, Colne BB8 0AA
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9.8 58 Reviews
  • Albert House Residential Home, Colne
Albert House is a residential care home which aims to provide its service users with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Caregivers strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere, and in doing so will be sensitive to the service users ever-changing needs. Such needs may be medical, therapeutic, cultural, psychological, spiritual, emotional and social, and service users are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends may be appropriate and is greatly valued.

A dedicated GP from the local surgery conducts regular reviews and visits within the home, chiropodists and opticians visit regularly too. The hairdresser visits twice weekly and provides a valuable pampering service.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal and local produce available. Chefs produce specialist diets on an individual basis.

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Care Provided by Albert House Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Albert House Residential Home Ltd
  • Person in charge
  • Dawn Murphy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Albert House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £870 – £950
    • Self-Funded Residential Dementia Care £910 – £1,000
    • RESPITE Self-Funded Residential Care £870 – £950
    • RESPITE Self-Funded Residential Dementia Care £910 – £1,000

  • Fees include care 24/7 in a homely family environment with homemade meals and snacks, laundry service.


    we pride ourselves in putting your loved first, our activities are varied we also love to party ,we love to have fun and laughter in this Home from home.
    you are welcome anytime we do however ask that you don't visit at meal times.


    Parties we will let you know when there happening and you can come and join in as well


    Additional chargeable services: Companionship service, Medical Escorting, Hairdressing, Chiropody, Trips, Private shopping.


    Any LCC funded clients the third party/1st party top up will depend on the room not the person and this will be discussed at the time of viewing. They range from 25.00 to 75.00.
  • (these prices are only a guideline, please contact Albert House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Albert House Has protected meal times as follows: Lunch 12.30-13.30 then Dinner 16.30-17.30


    Other than these times it is open visiting.


  • Parking

  • There is free public car park to rear of the building. Please avoid parking on the surrounding streets residents only (permit required)


Albert House Residential Home Reviews (58)

Total of 58, showing 41-58
9.8

Albert House Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 14 reviews in the last 2 years. Over all time Albert House Residential Home has 58 reviews.

Overall Experience

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Review from Joan P (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been resident at Albert House for almost two years. In all that time our family has nothing but praise for all the staff and the continued excellent care and support they provide. Our mother is content at this stage of her life and she loves the food. I would book myself in should the
time/need arise.

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Review from Glenn H (Nephew of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed at Albert House Residential Home for around 2 years and thoroughly enjoyed staying there where she made a lot of friends, both staff and residents alike. We have been very happy with the care she receives, and the rooms and bathrooms are very clean as is the rest of the house. The staff
are always very caring, loving and very helpful. We would recommend Albert House Residential Home to anyone.

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Review from Glenys B (Sister of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He has been well looked after here at Albert House. First care home experience. Caring and friendly staff. Helped my brother get back onto his feet.

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Review from C L (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Albert House around 6 months ago and he has settled in really well. The staff soon got to know him and he is very well looked after, staff are very friendly and caring. I've asked him if there are any changes he'd like to see made, he is content with things as they are. There is a very
homely atmosphere and meals are varied with choices and if the resident wants something different then they are happy to accommodate those requests. His room is comfortable, clean and warm, used at present just for sleeping. He says he feels very safe and secure. Management keeps me informed of anything pertaining to his wellbeing. The lounge he uses is comfortable with a TV and daily newspaper. The home is very close to the town centre so it's possible to venture out for coffee/shopping trips. I can relax knowing that my father feels safe, comfortable, secure and content in his surroundings.

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Review from Marilyn C (Sister of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, warm and good food. Staff are friendly and helpful. Residents well catered for. We are happy with the treatment.

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Review from Susan N (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the occasions that I visit my father, he always appears to be content and happy with the care he receives. He is treated with dignity and respect.
He enjoys his food and any member of staff entering his room is always knock and are friendly, polite and courteous.
I always feel there is a lovely,
friendly atmosphere with staff always taking time to answer any queries I may have regarding my father's care.

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Review from Beverley H (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Albert House Residential Home for 9 months. We have been very happy with the care she receives. The rooms and bathrooms are very clean as is the rest of the house. The staff are very caring and loving. Mum always enjoys the meals. We would recommend Albert House Residential Home to anyone.

Reply from Sharon Scully, Registered Manager at Albert House Residential Home

Thank you for your kind words.


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Review from Karen B (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were residents at Albert house from August 2015 until my father passed away in October 2016 and my mother passed away in January 2017. The staff were courteous, helpful, welcoming, cheerful and caring to my parents and other residents and to our family and friends at all times. I
felt as though the staff were 'my extended family', as they were looking after both of my parents. We were kept informed of their health, concerns, appointments etc regularly. Could not have asked for better care anywhere else.

Reply from Sharon Scully, Registered Manager at Albert House Residential Home

Thank you for your kind words of appreciation


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Review from Louise R (Daughter of Resident) published on 10 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident at Albert House, she moved there in November 2011 and for the past 5 years mum became one of the Albert House Family. I am not sure it was the place she would have chosen to be, however, the staff there tried their best and although she would have rather been at home, Albert House
became the next best place.
The staff there have changed during mums 5-year stay but the core staff have remained the same, giving the residents the best support that they could have wish for. In October 2016 mum passed away peacefully with both my sister and myself at her side, the care mum received and the support both my sister and myself had during this time was second to none.
I can only comment on the experience we had at Albert House but if we had to choose a residential home again, then Albert House would definitely be the one. Thank you all for everything you did (it wasn't easy) we will never forget it.

Reply from Sharon Scully, Registered Manager at Albert House Residential Home

Thank you for kind words they are very much appreciated.


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Review from CS (Daughter of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find Albert House Residential Home staff approachable, friendly and helpful. Dad is happy and content, he has a lovely room that is cleaned daily to a high standard. Food provided is of a high standard and the portion sizes are good. On special occasions, for example, Christmas, are celebrated
in style. The residents appear happy, relaxed and are made to feel that Albert House Residential Home is their happy home.

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Review from C N (Daughter-in-law of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have had better care for our mum in the last three and a half years especially in the last few weeks of her life. The staff make you feel so welcome and remember who you are. Also, they helped dad who visited every day.

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Review from A N (Son of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Albert House for 3 1/2 years before she passed away September 7th, 2016. My overall view of the home and staff are of the highest standard. The staff were kind and courteous to the family and provided excellent care for Mum. The surroundings were homely and welcoming. All concerns
or general questions were answered with help and guidance when needed. I felt happy leaving my Mum in their care. Right up until the end of her life, they showed dedication, love and support. 100%

Reply from Sharon Scully, Registered Manager at Albert House Residential Home

Thank you .for you kind words, it was a pleasure to have the opportunity to care for your mum


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Review from S H (Cousin of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited my cousins always found the staff friendly and helpful, nothing too much trouble for them. They always go the extra mile for all residents from what I have seen.

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Review from Marieanne W (Daughter of Resident) published on 12 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always clean and fresh and the staff are so welcoming, and very hard working. The hygiene standards for the residents is excellent. The kitchen staff provide really good home-made meals and cakes with lots of variety. Rooms are not massive, but again are kept fresh and clean. The decor is good
and the whole place is well maintained. The home is situated on a busy main road where there is lots to see, so it would be a real plus to have an area for the residents to sit and enjoy the outside world. Many of them are chair-bound for most of the time and I think a viewing area would enhance the home and stimulate the residents.

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Review from Gail S (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and very welcoming to the whole family. They are very caring for both my mother (resident) and my father (90 and living in his own home). They go that one step further to ensure our expectations are met and even exceeded. Always ready to help and listen. My mother is in a
wonderful place! Made my father and the families day on his 90th birthday celebrations at the home.

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Review from Jack N (Husband of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at the above home for over three years now and I found Albert House after having harrowing experiences with another care. Albert House is as near as you can get to home from home and all the staff are very patient and caring. My wife is 88 years old and suffers from Alzheimers.

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Review from Peter R (Husband of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unable to ask for more, as help and understanding second to none. Slight problems at first, as my wife has Coeliac, got sorted really quick. Staff helpful on any problems, anything spilt etc is cleaned very quickly. My wife has clean clothes on every day on different visits of the day. Unable to find
fault, Would recommend Albert House.

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Review from Francis F (Husband of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home does a slendid job, both in feeding the residents and giving that compassion in their stressful times. The kitchen is spotless and well run. The bedrooms too are well cleaned by a dedicated team.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Albert House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Albert House Residential Home is calculated as follows: ( (138 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 162 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albert House Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Dawn Murphy

Job Title: Registered Manager

I have been in the Care Industry for over 30 years, and you will often see me around the home ensuring every aspect of the care setting is running as smooth and efficient as possible for our residents.


We believe in treating your loved ones as if there were our own family and with a high level of respect and dignity at all times.


I and the team believe love and laughter form the basis of what they offer.


If you would like to see some of the Albert House Family and what we do, please feel free to look at our Facebook page Albert House Residential Home!