Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ
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9.5 80 Reviews
  • Alexandra Court, Thornton-Cleveleys
Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides unique accommodation for residents in 31 individual luxury en-suite rooms, with a bedroom, lounge and kitchenette. Provision can be made to accommodate couples. Each room is fully carpeted and decorated to a high standard complete with WiFi and contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Talk to the team about your respite requirements to hear about short term respite stays at Alexandra Court.

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Care Provided by Alexandra Court

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anabela Silva-Phillips (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Alexandra Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has a car park onsite


Alexandra Court Reviews (80)

Total of 80, showing 1-20
9.5

Alexandra Court has a Review Score of 9.5 (9.526) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra Court has 80 reviews.

Overall Experience

  • 71
  • 8
  • 1
  • 0
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Date Published

80
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71

Review from V J (Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the unfailing courtesy, patience and professionalism shown by all the staff. It created a very safe and cheerful atmosphere.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you for the kind words and review, it's lovely and humbling to receive such positive feedback, the team at Alexandra Court always strive to make each resident and their loved ones feel welcomed and reassured.


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Review from Colin S (Son of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. My mum was happy to come for respite care and she wants to come back permanently as all the staff and residents are welcoming.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Dear Colin, thank you so very much for the review it is lovely and humbling to receive such positive feedback, the staff team at Alexandra Court always strive to make each resident and their loved ones to feel welcome and at ease.


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Review from S C (Nephew of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service provided to my auntie. The staff are kind and compassionate.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

We appreciate you taking the time to share your positive comments regarding Alexandra Court and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from N C (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really helpful and loving care provided for my dad over the last 4 years. He is very happy and enjoys the food and musical entertainment in particular.

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Review from Susan H (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Alexandra Court are an absolute credit to the care home. We are immensely grateful for all the care, love, attention and respect they give my dad.
Dad's safety is our absolute priority and we know that Alexandra Court provides the perfect safe environment for all his care needs. We are
incredibly lucky that Dad remains under the care of your wonderful caring staff.

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Review from J S (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very impressed with the quality of staff at Alexandra Court. They are extremely professional and caring. They treat Mum with the utmost respect, going above and beyond to make sure that she is as happy and comfortable as possible. They are all extremely welcoming to family and communicate
well with us about Mum's welfare.

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Review from Dorothy K (Friend of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a beautiful home with very caring staff.

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Review from M N (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, my Mum is happy here. She has a light and airy suite, the staff are friendly, kind and helpful, meals are OK and there are activities organised. Of the facilities in the local area, this came top of our list when we were looking for care for my Mum. The only issues that have arisen
are when room or building maintenance is required. This is managed by the head office in Leeds and is generally poorly organised.

Reply from Carys Miller, Digital Marketing Apprentice at Alexandra Court

Thank you for this positive review and your help in discussing your concern about the maintenance issue, which has now been resolved.


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Review from E W (Resident) assisted by family/friend published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very helpful and pleasant. Meals are varied and can be adapted where needed. My flat has a pleasant outlook of the gardens. I can ask for help wherever I am in my flat if needed using the assistance call bell.

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Review from Jane C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Alexandra Court in October after a tough 12 months in his own home. It was a massive decision for him, as it is for any person who admits that they finally need care. He was welcomed with open arms by an amazing team of staff. He has been poorly since he took up residence, but our family
have been so thankful for the staff who have looked after him with patience, kindness and such good humour. He thinks the world of each and every one of them. It is such a relief to know that he is safe. He is still getting used to the idea that there are people there to help him whenever he needs it and that he will have hot meals provided everyday. I would also like to extend our thanks to the staff for taking care of us as well. The manager and the team have realised how worrying it has been and have looked after us with compassion and understanding. The staff team make sure that we are fed and watered when we have stayed with Dad, during times when he has been poorly. Thank you.

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Review from Michael D (Son-in-law of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law sadly suffers with Parkinson's disease and has been in several care homes over the past few years. Some of these care homes, unfortunately, fell short in standards of care and left him feeling hopeless and without dignity. I can honestly say that the Alexandra Court care home have turned
this around. The level of care he receives is nothing short of outstanding. I haven't only witnessed this with my father-in-law, but other residents also. The home is spotless and is very well maintained. The food looks as though it comes from a 5* restaurant. Every single member of staff we have come into contact with has been friendly, professional and caring; I'd describe them as angels on earth. They have given my father-in-law his dignity back and have also provided reassurance to myself and my wife. I can not thank the staff enough. In my opinion, Alexandra Court has to be one of, if not the best care homes in the UK. I have not one negative word to say about Alexandra Court.

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Review from Andrew C (Son of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were truly happy in the last few months of their lives because of the care and love they received from all the staff at Alexandra Court care home. My father was 92 and my mother 90 when we finally persuaded them to move into a care home. Each resident had a large bedroom, en suite wet room
toilet, a large furnished lounge and a small kitchen. It meant our mum and dad could join in with the other residents in the communal lounge and dining rooms but they could also close the door of their flat and have private time together in their own flat. Everything we were told about the home was 100% true. The staff are fantastic, each and every one, they cared completely, they helped make sure my mum and dad had everything they needed but also, they had friends in the staff, people that my mum and dad looked forward to seeing every day. They have a gift in the way they cared.

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Review from S C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From enquiring about respite for my mum after an operation, nothing has been too much trouble and the staff are very welcoming and helpful. After only being in for respite for a few days, Mum decided that she liked it that much that she wanted to stay permanently. She liked the fact that she could have
meals either in her flat or in the dining room and that there were choices for each meal and if there was nothing she liked, the staff would make something her liking instead. She also liked the fact that there was always somebody around in the background and the staff popped in to regularly check on her. The manager has been so kind and approachable regarding any concerns we've had. The activities are really good for mingling and engaging with other residents, especially the Queen's platinum jubilee celebrations. A credit to all the staff. There is a lovely homely feel and the flats are nicely decorated with provisions for personal effects and furnishings.

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Review from Julia T (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has been having respite care in Alexandra Court for five weeks now and will be staying on a permanent basis. This is because we are so pleased with the care that she is receiving, the attention to detail from cleanliness to dealing with her medical needs is impressive. She regularly
comments on this herself. She looks forward to her meals in the lovely dining room. Most important of all, all of the staff have been wonderful to her. Kind and welcoming and nothing is too much trouble. This has really helped her settle in and relieved a lot of the anxieties that she had on leaving her home.

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Review from M B (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Court is a lovely home with excellent and caring staff. They have looked after our Mother since she arrived in August of 2021and many of the staff have formed a strong and good-humoured relationship with her. They were also extremely helpful for the short period of our Father's stay at the
home and very empathetic with our Mother and family members on his death, they could not have done more. The home is kept well and in good condition and the apartment is spacious and well maintained. Visitors to our Mother have always been made welcome. Any business is only as good as the team working there and the team are outstanding. We are very pleased with Alexandra Court as a home for our Mother.

Reply from Jackie Hirst, Marketing at Alexandra Court

Thank you for the kind review and we are pleased to know that our services meet your expectations, we have a variety of activities that take place at Alexandra Court and do endeavour to accommodate all residents' needs, wants, and wishes, including one to one activities and group activities. Our lifestyles coordinators work alongside our residents and their families to engage with previous hobbies and to discover new ones, we encourage our residents to join at their own pace.


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Review from Sylvia C (Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, I have been looked after well. I still think your charges are much too high.

Reply from Jackie Hirst, Marketing at Alexandra Court

Thank you for your feedback, we are pleased to hear that staff are excellent and that you are happy with the services that we provide. Our charges reflect the quality of our social dynamics within Alexandra Court this includes not only the best-qualified staff but also an inclusive community focusing on the needs, wishes, and wants of our residents.


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Review from Andrew M (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Alexandra Court for over 4 years. She is very happy here and the family sincerely believe her life has been extended and enriched by it. All the staff are extremely caring and respectful, very much a family atmosphere. We are always welcomed by the staff when we visit, it is
a pleasure. My mum likes her food and says that the cook is fantastic. Thank you all.

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Review from D W (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed unexpected care and Alexandra Court gave her a warm welcome and tried hard to settle her in. She was treated well and thought the staff were helpful and friendly. She enjoyed the food and was taken to some of the in-house entertainment.

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Review from Karen W (Niece of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent six months here after a stay in hospital. He was still unwell when he arrived and extremely weak so he needed a lot of care. The care he received was exceptional both from a medical and personal point of view. The care staff were consistently the same people which meant he and I got to
know them and nothing was too much trouble for them when caring for him or answering all my questions. I didn’t get to see his apartment due to Covid restrictions but in his words, it was a home from home. He has now been able to return to his own home and Alexander Court played a big part in making him strong and healthy enough for this to happen. All the family are very grateful to them.

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Review from Mark S (Brother of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Alexandra Court for what turned out to be his final days. During his short stay the extremely kind, caring, and attentive staff made his stay as comfortable as humanly possible. Their consideration of both his needs and the family to be with him was a great solace. I cannot thank the
whole team from management, cooks to carers for their efforts.

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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Alexandra Court is calculated as follows: ( (69 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Alexandra Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Anabela

Anabela Silva-Phillips

Job Title: Home Manager

Hello, my name is Anabela Silva-Phillips, I'm the Home Manager at Alexandra Court.


I'm passionate about ensuring that people receiving Health and Social Care have an excellent experience, and it is a previlege to be the Home Manager at Alexandra Court.


I commenced my working life with the Red Cross, attending to pilgrims and eldery church members. I progressed through my career with training and gained experiences, giving me the skills to successfully manage care services.


Frequently Asked Questions about Alexandra Court

What types of Care is Alexandra Court registered for?

Older Person Care, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Court provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Alexandra Court have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Alexandra Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Court to the centre of Thornton-Cleveleys?

0.4 mile(s) as the crow flies, distance by road may be significantly further.