Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ
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9.5 80 Reviews
  • Alexandra Court, Thornton-Cleveleys
Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides unique accommodation for residents in 31 individual luxury en-suite rooms, with a bedroom, lounge and kitchenette. Provision can be made to accommodate couples. Each room is fully carpeted and decorated to a high standard complete with WiFi and contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Talk to the team about your respite requirements to hear about short term respite stays at Alexandra Court.

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Care Provided by Alexandra Court

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anabela Silva-Phillips (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Alexandra Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has a car park onsite


Alexandra Court Reviews (80)

Total of 80, showing 21-40
9.5

Alexandra Court has a Review Score of 9.5 (9.526) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra Court has 80 reviews.

Overall Experience

  • 71
  • 8
  • 1
  • 0
  • 0

Date Published

80
3
8
9
71

Review from Alison A (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s been a resident for the last 12 months and has been diagnosed with Dementia and Alzheimer’s. Although this is not a specialist care area for the home, the staff have been totally understanding of Mum’s situation, caring for her as best they can. Mum was reluctant to move from her bungalow but
that decision was made for her by my brother and I. We had considered other Homes but Alexandra Court was way ahead of others. It is welcoming inside presenting itself as warm and friendly with thoughtful decoration throughout. When you visit any hospitality venue, the place is only as good as the staff who work in it. The staff are friendly to all family members and provide the care for Mum in a way we couldn’t. It took time for all of us to adapt but the staff listened to our concerns on how to deal with mum and what is needed for her care going forward and adapted superbly. They’ve kept Mum safe throughout the COVID period which will have been challenging and this has to be applauded.

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Review from Carolyn H (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the care home over 2 years ago and everyone has looked after her so well in there. She’s very happy and enjoys the meals they cook for her. She now struggles to walk and her memory is very poor but they are very patient with her and nothing is too much trouble. All the staff there are
really friendly when I go to visit her and I can’t praise them enough for their care. I would recommend it to anyone needing care and having their own apartments is great because mum feels like it’s her home and she has personal things we brought from her house to make it feel like it’s her own home.

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Review from Annie D (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to place mum in a care home, however, the manager and his brilliant caring team made my mum's life better for her, they are all professionals and extremely caring people. We are delighted with how mum is looked after.

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Review from M R (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Court is one of the nicest care homes I have come across. The Team give a warm and welcoming atmosphere to the home. All of the staff are always friendly, upbeat, cheerful, helpful and very professional in their approach to the care they give.
My parents became residents over three years
ago. The home includes couples accommodation so they can reside comfortably together.
Mum was more poorly than first thought and during her 6-7 months there, staff could not do enough, and the care and loving kindness she received was excellent and I could not have asked for more.
Dad has remained a resident and enjoys the attention he receives. He feels he’s at home as the apartments are homely and personal just as at home. The staff are attentive and have way gone beyond what might be considered to be normal care in assisting and getting him to or ready for family events such as weddings. This is carried through for residents celebrating birthdays and anniversaries with parties. Thank you.

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Review from Marilyn (Respite Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Alexandra Court for two weeks after leaving hospital. I did not need any care, I went there to have a good rest and to recover from my operation. I thought the residents were looked after extremely well and that they felt happy and safe to be there.

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Review from P B (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Alexandra Court for more than three years. She was understandably reluctant to move into a care home but the patient support from the staff eventually helped her to settle in and in the last year of her life she thanked us for finding her such a lovely place to live. I am certain
that the care she received together with the company of other residents and the kindness shown by staff extended not only the length but also the quality of her life.

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Review from E G (Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Alexandra Court from day one. I have watched and listened and I have been made welcome in the home from the start. The food is top-notch.

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Review from T B (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the pleasure of living at Alexandra Court over the last 6 months. He passed away recently at the home and the care he received was second to none. Everything about the home is just superb and I would highly recommend to anyone. The staff are exceptional.

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Review from J W (Friend of Resident) assisted by family/friend published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Alexandra Court staff very caring and helpful. The manager was kind and very understanding.

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Review from Patricia G (Friend of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Alexandra Court very welcoming at a stressful time for my friend. The staff were very kind and helpful. It was Christmas week and we needed a safe place for my friend who couldn't be left alone due to her confused state. The manager is such a kind person and is very down to earth, he immediately
put her at ease which was good for a 90 year old. I was invited to join my friend for lunch a couple of times and found the food was well cooked and well presented.

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Review from Nancy R (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Alexandra Court must be one of the world’s nicest care homes. The manager and his team have achieved such a warm, welcoming atmosphere: they are always friendly, upbeat, cheerful and keen to help and very professional too. It doesn’t look like a care home - more like a comfy hotel. It’s clean,
fresh and (whisper it!) it doesn’t smell like a care home either. My mum has been here for a month for respite care and everything has been taken care of with a friendly smile from hospital visits to laundry, nursing care and even a birthday party. Mum was able to celebrate her birthday with a tea party in the conservatory, including a fab homemade cake whisked up by the chef. Whenever I visit I’m struck by this kind of attention to detail and the fact that the culture of caring is shared by every single member of staff. There aren’t just one or two stand-out individuals here - the whole team work together to create this very special environment.

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Review from Tom S (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited an elderly friend of ours a number of times now. She is in for short-term nursing care after breaking a bone in her foot. Although we have been impressed by the buildings, the accommodation etc., the outstanding element of the Alexandra Court is the staff. Every member of staff we have
met, in a variety of capacities, have been mainly young, very enthusiastic, polite, helpful, cheerful and most of all they care about each individual resident.

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Review from J P (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very pleasant with a happy outlook and very caring. Mother enjoys her meals very much. The catering is first class.

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Review from Jennifer S (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was poorly and required extra care and was very reluctant to leave her home. She was welcomed and settled in at Alexandra Court by the lovely caring staff and very quickly felt at home. Her apartment was lovely, very homely and spacious, but she really enjoyed the company and being included in
the many activities in the lounge and conservatory etc. She thoroughly enjoyed her stay and I had peace of mind knowing she was happy and well cared for.

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Review from Natalie S (Granddaughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna is a resident at Alexandra Court and is very well looked after by all the staff. I am very pleased with all the care my nanna receives.
The staff could not do enough for my nanna giving me peace of mind she is happy, safe and well loved by everyone.
The apartments are out of this world. You
can make them your own as my nanna has done the home as they also said we can paint if we would like to add that extra homely feel. Brand new carpets have just been fitted throughout the apartment and a lovely new wet room.
The food is fantastic and the home allowed me to have lunch with my nanna on several occasions not expecting payment.

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Review from Melanie N (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit to Alexandra Court I was struck by the welcoming and homely feel. The flexibility at the time of moving in (and departure) was a great help and allowed Mum to acclimatise with familiar things around her. The care and patience exhibited by all the team was outstanding. Dementia
can be confusing to all and they dealt with it very well. The daily entertainment and activities programme was excellent, engaging Mum more than I had seen in a long time. I cannot speak highly enough for the whole team and the individuals charged with Mum's personal care - 5 star service.

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Review from Janet H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Alexandra Court for approximately 1 year. I wish she had been there sooner as the care and loving kindness she received was excellent. I feel she would have benefited from the support and interaction had she stayed there earlier. The staff are excellent in their patience and kindness,
I always left after my visiting her knowing she was safe and had all she needed. Her face lit up at the sight of any and all of the staff. I couldn't have asked for more. Thank you so very much.

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Review from Elizabeth B (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Alexandra Court for approximately two years and enjoy living here. Food is good and adequate. Staff are very good, the home is clean and tidy.

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Review from Emilie P (Sister of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for about 18 months. Her care has been wonderful. I never have to worry about her as all her carers are kind, helpful and professional at all times. It gives me great peace of mind to know that she is lucky enough to be in such a well managed and caring home.

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Review from Gwen M (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice and clean, always feels welcoming, the food is very good here and I will tell everyone this is the place to be. Staff are very helpful and I love living here. The home is lovely and my apartment is outstanding.

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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Alexandra Court is calculated as follows: ( (69 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Alexandra Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Anabela

Anabela Silva-Phillips

Job Title: Home Manager

Hello, my name is Anabela Silva-Phillips, I'm the Home Manager at Alexandra Court.


I'm passionate about ensuring that people receiving Health and Social Care have an excellent experience, and it is a previlege to be the Home Manager at Alexandra Court.


I commenced my working life with the Red Cross, attending to pilgrims and eldery church members. I progressed through my career with training and gained experiences, giving me the skills to successfully manage care services.