Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ
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9.5 80 Reviews
  • Alexandra Court, Thornton-Cleveleys
Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides unique accommodation for residents in 31 individual luxury en-suite rooms, with a bedroom, lounge and kitchenette. Provision can be made to accommodate couples. Each room is fully carpeted and decorated to a high standard complete with WiFi and contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Talk to the team about your respite requirements to hear about short term respite stays at Alexandra Court.

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Care Provided by Alexandra Court

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anabela Silva-Phillips (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Alexandra Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has a car park onsite


Alexandra Court Reviews (80)

Total of 80, showing 41-60
9.5

Alexandra Court has a Review Score of 9.5 (9.526) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra Court has 80 reviews.

Overall Experience

  • 71
  • 8
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Date Published

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71

Review from Brenda M (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's in a very pleasant part of Blackpool with an attractive garden. Everybody here is pleasant and appears to enjoy the company. We have been pleased to enjoy singers and dancers from local shows.

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Review from Margaret S (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here a number of years 6-7, I came here with the church to sing and I love the feel of the home and said I want to live here at Alexandra Court when I am not able to live at home. To this day I know I made the correct choice and never regret it. The food is amazing always a good choice,
I enjoy every week. I have made my apartment home as I have brought my own furniture, this makes it home. The staff are all lovely and enjoy the daily activities when I join in. The care is outstanding, I love it here and it is home.

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Review from Gill W (Niece of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been at Alexandra Court for a few years now. We realised that she needed some help with day to day living so we were fortunate that we heard about Alexandra Court. She settled in really quickly with the help of the caring staff.
The caring has continued and we can only thank all the
staff for all that they do for her. From our point of view, they are always very welcoming when we go to visit and we see that they obviously really care about the residents. They have a difficult job but they do it with compassion and laughter! An important component for everyone!
The place is always clean and tidy and well managed and our aunt seems very happy there.
Thank you all.

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Review from Catherine T (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Delighted' may not be a wholly appropriate term given all my beliefs as to how our very wealthy country should fully fund ALL required personal/social care. However, given the current care climate, delight is not too strong a summation of my feelings vis-à-vis my mum's care, treatment and support during
her three years at Alexandra Court. The utterly dedicated staff are unquestionably Alexandra Court's strongest attribute in showing unfailing patience, endless flexibility and a level of care way beyond what anyone could have expected throughout mum's inexorably declining condition. Mum's final phase of life was characterised by the kindness, dignity and even love given to her.

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Review from Roy H (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Alexandra Court, she has received the best care and attention from all concerned. The staff are very caring and nothing is too much trouble for them.
The rooms are kept spotlessly clean and the food is varied and well served.


All the staff go out of their way to ensure

that residents and relatives needs are met.

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Review from Joan W (Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have family visiting me on a regular basis i.e., 3 times a week. The chef provides a regular menu but is happy to alter this. The food is excellent.
The carers are very good and check the rooms every 2 hours after midnight.
We all enjoy playing dominoes after we have rested after lunch.

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Review from Rachel D (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision that my mother needed full-time care due to her advancing dementia, I spent a great deal of time looking for the home that would meet all her needs. I decided on Alexandra Court. Yes, the home is tastefully decorated, clean and the food served is excellent, however
the main reasons why are that the home has a lovely, caring and welcoming atmosphere. 6 weeks on the team have proved my initial feelings, they are passionate about the care they provide and it is exemplary, the management are approachable and open and honest. I am happy to leave my mum knowing she is safe and well cared for.

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Review from Joyce J (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 3 1/2 years. The care is excellent. If I need anything I have only got to ask. When my bathroom was changed to a wet room I got to choose my own furniture on the internet.

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Review from Clara L (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for about 5 months. I am very happy here, the care I receive is very good. The staff are friendly and helpful at all times. The apartments are spacious, lounge, bedroom and wet room. Home from home.

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Review from Matthew B (Great-grandson of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my grandma for the first time in many years with other family members. The home was very welcoming and had a lovely fresh smell to it. My grandma has been living at Alexandra Court for a few years now and she tells me how lovely it is and she is happy not being at home. She mentioned
that it felt like home at times as she has her own apartment. The apartments are very nice and spacious. The staff were all lovely offering cups of tea/coffee, biscuits to us. It just felt so homely and lovely I would gladly say my grandma is being looked after well by all the staff. Keep up the good work.

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Review from Jean W (Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here several months ago on recommendation and am thoroughly pleased with everything.
I have a lovely apartment and the food is superb.
The carers are most helpful in every way.
I am very comfortable in my old age and feel safe and very well looked after and would highly recommend it.

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Review from Kathryn L (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Alexandra Court for nearly 8 years and in that time he has been looked after really well by all the staff. We have never had to worry about his care when we were not there as we trusted the staff completely to treat dad with the utmost care and compassion and knowing they would
alert us to any problems concerning our dad. Unfortunately, my dad has just passed away on the 27th April 2018 but this sad and traumatic time was made so much easier by all the kindness and support shown to not only my dad but also to my sister and me in the days before my dad's death when he was very ill.

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Review from Tony (Father-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I often visit the home and I am always greeted with a warm welcome. The home is always clean and tidy and they have a varied menu.

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Review from Derek P (Son-in-law of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has spent quite a few weeks in homes over the last few years, and has always wanted to get back home as soon as possible, but this has not been the case at Alexandra Court. His praise for the staff, food and attention he has received has been incredible. The home is always immaculately
clean, staff are friendly and helpful but always professional, I can't have been happier with our choice of home short-term. The rooms are incredibly spacious, and there are plenty of communal areas for residents to mix and chat. He is a very difficult man to please, so they are obviously getting things spot on! 11/10!

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Review from Val G (Friend of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend was put into a care home for one month and she went downhill fast. Then I came across Alexandra Court and had her moved, her happy face came back after a few days. The staff were so nice, it was nice to visit her knowing I wasn't going to be met with lots of woes. I would give the
home 10/10 for making her a very happy lady again. Wish every care home was the same as this one.

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Review from Pat (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Alexandra Court on respite. The service at the home is fantastic, my dad was in hospital and he was very miserable there. Since coming to Alexandra Court he is back to his old self. He's like a new man. I can't express how happy I am with the staff! They have apartments with their
own bedroom and living room, en-suite and even a kitchen etc.

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Review from Holly W (Granddaughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the overall care my grandad received. The high standard of management stood out as well as the cleanliness and care also.


I felt welcome every time I came.


A home from home.


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Review from Yvonne (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all our family, I would like to express our sincere thanks to all members of staff, for the care of our Dad.
The staff Alexandra Court showed complete respect and dignity at all times, during his stay at the home.
Most important, they always made him smile and laugh, and nothing was too
much trouble.


Our Dad sadly passed away on 7.1.18 at the home. It was a very peaceful passing, and we thank the staff, for all their support at this difficult time.


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Review from L S (Niece of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is very happy at Alexandra Court. Her apartment was decorated in cream, but auntie wanted it white so they got the decorator in to paint it white she is thrilled.
She is made up as her friend visits daily and the home welcome him with open arms.

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Review from Dorothy B (Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died with dementia and cancer I nursed him for 11 years and three months ago I had to leave my home because it was flooded and unfit to live in. It may be 6 months before I can return home.

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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Alexandra Court is calculated as follows: ( (69 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Alexandra Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (1)

Anabela

Anabela Silva-Phillips

Job Title: Home Manager

Hello, my name is Anabela Silva-Phillips, I'm the Home Manager at Alexandra Court.


I'm passionate about ensuring that people receiving Health and Social Care have an excellent experience, and it is a previlege to be the Home Manager at Alexandra Court.


I commenced my working life with the Red Cross, attending to pilgrims and eldery church members. I progressed through my career with training and gained experiences, giving me the skills to successfully manage care services.