Alexandra Court

110 Victoria Road East, Thornton-Cleveleys FY5 3SZ
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9.5 80 Reviews
  • Alexandra Court, Thornton-Cleveleys
Alexandra Court is located in Thornton-Cleveleys and is situated within walking distance of local shops, library etc. The nature of care offered at Alexandra Court is suitable for people aged 65 years and over, whether male or female, offering experienced care, comfort and assistance.

Alexandra Court provides unique accommodation for residents in 31 individual luxury en-suite rooms, with a bedroom, lounge and kitchenette. Provision can be made to accommodate couples. Each room is fully carpeted and decorated to a high standard complete with WiFi and contain a nurse call system, fire detection and central heating with thermostatic controls.

A large conservatory at the front of the property leads to a spacious lounge with a feature fireplace and a baby grand piano. The dining room is bright and airy and the home is surrounded by well-maintained gardens and secluded patio areas with outside seating. There is also a car park to the front of the building, which can accommodate 10 cars within the grounds of the home.

Residents are encouraged to continue with any hobbies they may enjoy and assistance will be given as required.

Talk to the team about your respite requirements to hear about short term respite stays at Alexandra Court.

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Care Provided by Alexandra Court

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anabela Silva-Phillips (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Alexandra Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has a car park onsite


Alexandra Court Reviews (80)

Total of 80, showing 61-80
9.5

Alexandra Court has a Review Score of 9.5 (9.526) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra Court has 80 reviews.

Overall Experience

  • 71
  • 8
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Date Published

80
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71

Review from George (Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found every one of the staff have been brilliant and could not do enough for anyone. I am enjoying my stay here the food is brilliant except for the cheese which I have never liked. I can recommend Alexandra Court to anyone who needs care.

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Review from Judith H (Daughter of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Alexandra for over seven years and has always been looked after with care and dignity. He recently celebrated his 90th birthday and we arranged, with the help of the staff, a small party. They provided a lovely buffet, decorations in the conservatory and made a birthday cake.
Nothing was too much trouble on the day and made it a very enjoyable event. My sister, brother and I would like to say a big 'thank you ' to all the staff at Alexandra.

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Review from Irene D (Wife of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really caring, helpful, friendly and reassuring.
The surroundings and atmosphere are very good and inviting.

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Review from Syliva J (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has to be one of the very best in the country. We (as a family) feel so fortunate that we found this place for our dad, who was newly bereaved when he first came here (December 2013).
The accommodation is first class, the staff here are exceptional. They are so kind and caring.
This
home should win multiple awards!
The food is really good and we are very confident that dad is getting the best possible care here.
Also, the activities are varied and interesting for the residents, the organiser of these is fabulous.

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Review from Kate M (Daughter-in-law of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in law has just had a respite stay with you. I cannot fault the care and compassion shown to her whilst she was with you. She was very well cared for and was able to spend as little or as much time in her own apartment. Residents can choose to dine with other residents in the dining room or
dine in their own apartment, where their meals are brought to them. There is an array of activities which residents can choose to partake in or not as well as weekly visits from a hairdresser. Would highly recommend if you have relatives living in the area requiring care - nothing is too much trouble.

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Review from Helen B (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home really care. They are in and out of the resident's rooms and a chatty and friendly. They take the time to stop and chat and it is plainly obvious they are in the right job. I don't worry about mum being there as I know if there is anything wrong with her it will be addressed
straight away. Only negative things the sink in her bathroom is too high for her as she is very bent over. Hardly ever see the manager either me or mum.

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Review from Mona C (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and I have been here about 6 years now and everybody is looking after us very well.

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Review from Robert L (Son of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Alexandra Court for 5 years now. It is wonderful, she has her own apartment with the addition of a wonderful care team. Mum doesn't often involve herself in the activities but I see they are excellent. Food is outstanding. I stayed for lunch last week, I was well looked after and enjoyed
my salmon steak greatly. More like a hotel than a care home but with the greatest care given to my mum.

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Review from Janet B (Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since early May 2016, initially for respite care but now as a resident. I could not bear to leave as I have been so well looked after and made some nice friends.

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Review from Jill L (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at this care home for the last three years. During that time her physical and mental health has deteriorated. The staff provide wonderful care, they are always extremely caring, react well with all residents and have provided consistent and good humoured care at all times.
When one hears such awful horror stories about care homes, it is necessary to publicise the food stories and this home provides the positive side of the picture. The home is smart, clean and happy and the residents express their satisfaction as well as acknowledge how lucky they are.

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Review from Bill J (Son of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed on respite. Standards are so high. Staff treated her with the greatest dignity. Her independence was encouraged whilst she was in the home. She didn't want to go home. She said the staff were very kind and made fer feel so at ease.

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Review from Eileen N (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very sociable place, well looked after. Staff excellent, can't find fault. I've made a lot of friends. Manager is exceptional, lovely lodge apartment.

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Review from C H (Friend of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful. Occasionally visit a resident who seems very happy with the care and support given to her.

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Review from Sheila D (Friend of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcoming feel to the home. Saw several staff interacting with residents on a 1:1 basis. Apartment clean, fresh and modern furniture but no drawers - shelves en-suite to put toiletries and sanitary items - this was mentioned and will be addressed soon (recent switch to shower room from bathroom).
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layout is good and adequate. I was told food is good. Shocked to hear that a resident was moved to another apartment whilst work on new en-suite was carried out but the apartment wasn't cleared of previous resident's clothes/shoes etc.

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Review from Anne C (Niece of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere on entering. The staff have an excellent relationship with both families and residents. Always willing to chat about your resident. Staff always warm and welcoming nothing too much to ask for. Meals can be adapted to personal needs. Rooms are warm, clean and tastefully decorated, residents
can bring in their own furniture.

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Review from Joyce A (Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a good laugh with everyone. Staff are lovely very good to talk to. Very comfortable. I am able to sit in my room for peace and quiet or sit and take part in the activities if I want to. I was always given a choice, I was well looked after. Room is perfect much more than that to have an apartment
is so nice, like home from home. Everything I could wish for.

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Review from C U (Daughter of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at Alexandra Court for six years, she is very settled in her own apartment within the care home. The staff are all friendly and efficient. Being in an apartment mum has been able to have a lot of her own belongings around her and this has helped a lot with her change in life.

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Review from Mona C (Resident) assisted by family/friend published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy living at Alexandra Court. I can have visitors at any time. Our activities co-ordinator is very good. The manager has only just started but seems very nice.

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Review from Julie (Niece of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely and friendly. Lovely apartments, warm and cosy. Very caring and understanding staff. Due to circumstances my aunt regretfully had to leave as her needs had changed but her time there was enjoyed and satisfied for the duration. A happy home!

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Review from Elizabeth A (Niece of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful. Facilities good. Friendly staff and residents. Lots going on. Food excellent.

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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Alexandra Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Alexandra Court is calculated as follows: ( (69 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Alexandra Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Anabela

Anabela Silva-Phillips

Job Title: Home Manager

Hello, my name is Anabela Silva-Phillips, I'm the Home Manager at Alexandra Court.


I'm passionate about ensuring that people receiving Health and Social Care have an excellent experience, and it is a previlege to be the Home Manager at Alexandra Court.


I commenced my working life with the Red Cross, attending to pilgrims and eldery church members. I progressed through my career with training and gained experiences, giving me the skills to successfully manage care services.