Bank Hall Care Home

Colne Road, Burnley BB11 2AA
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9.2 35 Reviews
  • Bank Hall Care Home, Burnley
Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care.

Tailored care packages are carried out by a team of skilled individuals who support residents' independence and respect the home's mission to prioritise dignity and respect.

Carers are experienced in a range of specialist needs, with strong community links ideal for access to related health services.

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Care Provided by Bank Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicky White (Manager)
  • Admission Criteria
    • Smoking
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Bank Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
  • (these prices are only a guideline, please contact Bank Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking available within Bank Hall grounds


Bank Hall Care Home Reviews (35)

Total of 35, showing 1-20
9.2

Bank Hall Care Home has a Review Score of 9.2 (9.210) out of 10, based on 9 reviews in the last 2 years. Over all time Bank Hall Care Home has 35 reviews.

Overall Experience

  • 26
  • 8
  • 1
  • 0
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Date Published

35
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Review from Sheila G (Friend of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived in Bank Hall Care Home for almost three years. I have to say, the staff are fantastic, very caring and friendly. Plenty of outings and activities should they choose to take part. They are all treated as individuals.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your kind words! We're incredibly proud of our staff and we'll pass on this amazing feedback.


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Review from A M (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted into this amazing care home about three months ago. He was very poorly for the three months previous to this, in and out of hospital. He has found a new lease of life with the staff here and 24-hour care!
I, together with my husband and grown-up children, visited my dad over last weekend.
On
Sunday, the Pimms and strawberry afternoon was amazing and enjoyed by everyone!
This was certainly a magical memory for me.
Thank you activities coordinator for making us feel so welcome and putting smiles on to everyones face.
Good luck to the manager on your return - Bank Hall Care Home is a credit to you all! Thank you.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your kind words; we're glad you and your dad are enjoying the home and the activities we have to offer!


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Review from Sharon K (Friend of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good friend came to live at Bank Hall Care Home in February 2024, I did have a very unflattering view of care homes, people sat in circles in, a smelly environment. Bank Hall could not have been more different. always clean and being cleaned, my friend's room was lovely and spacious. Being a
lady who loved clothes, a larger wardrobe was brought to her room to accommodate all her clothes. There are activities, such as the baby and toddler group, my friend loved babies all her life, bingo, crafts, films, a gardening club, concerts and trips out. The dining room looks more like a country pub with a very varied menu made by their chef. Relatives and friends can visit anytime and are encouraged to be involved with Bank Hall. The staff were kind and willing to answer any concerns raised. I cannot speak highly enough of my friend's care.

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Review from Janet H (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Bank Hall nearly 3 years ago after 4 months in hospital with a broken hip. She had lost a lot of weight and was struggling to learn to walk again. Since arriving at Bank Hall she has learnt to walk with her frame again, put her weight back on and built her strength up. All the staff have
been loving and caring and contributed to Mum's happy well-being. Mum is happy with her cosy room, the food is lovely and she loves joining in the activities. Thank you to everyone at Bank Hall for looking after Mum so well.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you very much for taking the time to write such a lovely review. We are very pleased that you are happy with the care provided at Bank Hall.


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Review from C E (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very tired this week, only waking briefly when sleeping again. The staff have been very attentive with her, also giving me reassurance that there was nothing to worry about. The staff do an excellent job, will always go the extra mile even when short-staffed. Mum was very uncomfortable
one day during my visit, the carers took her to the bathroom, changed her paf and all her clothes, then showered her. She returned happy, fresh and ready for food. The temporary manager has converted the area near reception into a coffee bar - great idea for residents and visitors. Looks lovely and very welcoming.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you so much for your kind words, we're thrilled to hear our home has been such a great experience for your mum!


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Review from L A (Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bank Hall Care Home is a really good care home provider. My dad has been there for over eighteen months and had multiple health and social issues. The staff have gone above and beyond to support his needs during that time. Luckily, he has now improved in all areas and doing well. The staff are friendly,
engaging with the residents.
The food is of good quality and plenty of it. The home itself is clean and tidy in presentation and well-decorated. I can honestly say I rest easy knowing my dad is at Bank Hall.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you so much for your kind words, we hope your dad continues to enjoy his stay!


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Review from Roy N (Husband of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident in Bank Hall Care Home at the present time and we are pleased with the service she is receiving. How long she will be a resident, we are not sure.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you very much for your kind words and your review.


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Review from S A (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The review is not for a specific time but on the whole, there is never any regular communication from anyone as to how loved ones are managing in the home, be it either positive or negative.
Also when activities are planned, when are they being held? as some relatives might like to join their loved
ones for a sing-song or afternoon tea. If there is a special birthday, is this marked in any way? If it is, would it not be respectful to let their relatives know about it, giving them the option as to whether they could attend and mark the occasion together?
These are just a few things which could add up to a more positive experience for relatives whose loved ones are in a care home.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your feedback! We're striving for a more open and consistent dialogue between our home and our families who have placed loved ones in our care. We've already made efforts in ensuring that events are being displayed more consistently on our social feeds as well as populating the pages with more day-to-day content.


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Review from Nicola F (Daughter-in-law of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard of care is good but Scarlett Ward nearly always smells of urine. Also, communication is improving but families need to understand what is happening the next month, for example, as well as reading on social media what happened recently.

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Review from Mark T (Son of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care. A staff team that cares for the residents like their own family. A warm welcome on every visit. From senior care staff, to the wonderful housekeepers, each plays a part in making the home feel special.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you so much for your thoughts about our care at our Bank Hall facility!


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Review from G O (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that is provided for my mum. She always looks well cared for and her personal appearance is always good. I feel the staff offer not only care, but a loving, safe environment, and I feel they make it like home for my mum.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you so much for your kind words. Our staff work incredibly hard to provide 5-star service for your mum and all of our residents.


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Review from L S (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Bank Hall care home in March 2021 from hospital after a fall and breaking her arm. She is 97. Her care has been excellent from management and staff. The facilities are excellent. She is comfortable and settled which is a relief to me. I would not hesitate to recommend Bank Hall.

Reply from Martha Hamill, Manager at Bank Hall Care Home

Thank you very much for taking the time to write such a lovely review. We are very pleased that you are happy with the care provided at Bank Hall. The team work extremely hard to ensure that all residents are well cared for and are happy, and of course, you are happy and reassured. We do strive to provide the best possible care and encourage all residents to maintain their independence as much as possible. Thank you from all at Team Bank Hall.


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Review from B M (Cousin of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very helpful and made our most recent visit to see our cousin a pleasure. The staff go that extra mile to ensure everything is OK. The gardens at the home were well maintained and all the residents seem quite content.

Reply from Martha Hamill, Manager at Bank Hall Care Home

Thank you very much for taking the time out to write such a wonderful review. I am so pleased to hear that everyone made your visit special and they were welcoming. We have a fantastic team at Bank Hall who strive to provide the best possible care for your relative. It is a pleasure to care for him. I will, of course, let our maintenance man know of your compliment of the gardens, he works extremely hard in maintaining them. All of our residents enjoy their time in the garden it is a really lovely atmosphere.
Thank you again for your kind words.


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Review from F M (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bank Hall Care Home is a caring environment and the staff are very friendly and helpful. Communication can be a slight problem regarding the dementia residents as these residents are not able to pass information to or from the care home. Mum seems as happy as she can be given her dementia and inability
to understand her condition. I am happy for her to be in the home.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your kind words, we are thrilled to hear you're happy with our services at Bank Hall.


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Review from Sarah W (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing in Bank Hall Care Home for over 4 years. She has been treated so well and looked after by the staff of Bank Hall I can not thank them enough. I can not recommend Bank Hall Care Home enough to anybody found in my family's situation with mum, to have their loved ones to stay there.
Thank you for taking care of her as well as you have.

Reply from Elizabeth Hobson, Deputy Manager at Bank Hall Care Home

Thank you for your kind words, I will pass the lovely comments on to the staff at Bank Hall.


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Review from Toni D (Niece of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt has been residing at Scarlet House in Bank Hall since Feb 2020 after previously being in 2 other homes in the Burnley area. I can honestly say that I sleep much better, have no stress and have no regrets about moving her into Bank Hall.
Unfortunately due to the Covid situation since
March 2020 I have not yet been inside her room but I have been able to enjoy visiting in the very clean and inviting visitors room for a 1-2-1 visit when allowed.
The staff are absolutely amazing, always make the effort to make that not only is Aunty comfortable and happy but that you are too, every time I request information I receive it within a few hours.
On a more important note my Aunt's well being, behaviour, outlook and cleanliness have improved so much, she has become her old happy self.
I can not speak highly enough of the staff and the care they have given and shown each time I visit. I would not hesitate to recommend Bank Hall for your loved one.

Reply from Martha Hamill, Home Manager at Bank Hall Care Home

Thank you very much Toni for your kind words. We pride ourselves on providing excellent care for our residents here at Bank Hall. We are very happy to hear that your aunt is happy living at Bank Hall and enjoying it here. Hopefully, everything will be back to some normality soon and all visiting is resumed. We are really looking forward to welcoming friends and families back into the home.
Kind regards


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Review from W S (Husband of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been in care at Bank Hall for approximately 3 months, during this time she has been looked after very well by the staff in Scarlet House. The most important thing is that I feel she is in a safe environment. Her room and communal area is cleaned to a high standard and I am very happy
with the care provided.

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Review from Ray Dennis N (Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care caters for my needs.

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Review from S P (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions, very clean and fresh. Staff lovely and caring. Always staff on hand looking after residents. Residents treated like family and all seem very happy.

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Review from Chris F (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved here and I noticed a big change straight away. Staff are very friendly, caring and helpful. I am very happy for my mum to be here and would recommend to anyone.

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Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Bank Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Bank Hall Care Home is calculated as follows: ( (77 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 102 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.514 Points relating to the number of positive Reviews for Bank Hall Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 8 Positive Reviews ÷ 11.2 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Colin

Colin Large

Job Title: Head Chef

Joined: 2019

My career has always involved care homes. I started as a weekend cook and have worked my way up to full time head chef. I have worked in numerous care homes and over the years each move felt like a natural progression from small homes to larger and larger.


When I’m not at work (or cooking) I enjoy singing and socialising with family and friends.


I chose social care as I love working alongside the elderly, I have done it for so many years now that I couldn’t imagine anything different.


The favourite aspect of my job would have to be seeing the residents smile when they sit down in the dining room to a good, hearty meal. I love to hear the resident’s feedback as knowing they are happy and content makes me feel the same.


Qualifications –


NVQ 2 Diploma in catering
NVQ 1 & 2 Cleaning & Support services
NVQ 2 Diploma in Health & Social care


Frequently Asked Questions about Bank Hall Care Home

What types of Care is Bank Hall Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bank Hall Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Bank Hall Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Bank Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bank Hall Care Home to the centre of Burnley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.