Bank Hall Care Home

Colne Road, Burnley BB11 2AA
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9.2 35 Reviews
  • Bank Hall Care Home, Burnley
Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care.

Tailored care packages are carried out by a team of skilled individuals who support residents' independence and respect the home's mission to prioritise dignity and respect.

Carers are experienced in a range of specialist needs, with strong community links ideal for access to related health services.

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Care Provided by Bank Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicky White (Manager)
  • Admission Criteria
    • Smoking
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Bank Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
  • (these prices are only a guideline, please contact Bank Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking available within Bank Hall grounds


Bank Hall Care Home Reviews (35)

Total of 35, showing 21-35
9.2

Bank Hall Care Home has a Review Score of 9.2 (9.210) out of 10, based on 9 reviews in the last 2 years. Over all time Bank Hall Care Home has 35 reviews.

Overall Experience

  • 26
  • 8
  • 1
  • 0
  • 0

Date Published

35
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26

Review from Eric C (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic.

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Review from Leah H (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to stay six months ago and has gained strength and mobility.
She is very well looked after and I have total confidence in her carers.
I have nothing negative to say.

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Review from Lesley H (Daughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bank Hall Care Home now for over 12 months and I have never seen her as happy. I would highly recommend this home and the service it provides.

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Review from Alison L (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care this home provides is second to none. I will always be eternally grateful for how they look after my mum and dad. It's a home from home.

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Review from Patricia R (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy and feels safe in Bank Hall care home. We can visit anytime and staff always friendly.

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Review from Lyndsey L (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I walked into Bank Hall I knew I had found the best place for my dad. The staff were very welcoming, the residents seemed happy and content. Everywhere was clean and tidy. The residents have daily activities which I love. The staff are so friendly and caring nothing is ever too much
trouble. As a family, we were really anxious about finding the right place for dad. However, everyone at Bank Hall made that choice so easy. We feel so relaxed that he is in good hands.

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Review from Vera W (Resident) assisted by family/friend published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite happy with my week in Bank Hall. I can't remember some detail but I liked my room. The food was alright and the staff were popping in and out to remind me about meals and give my medication. I sat in the dayroom with the other residents.
I am positive about my visit, the staff are fantastic.

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Review from Patricia W (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst choosing accommodation for my husband, we called in unannounced and were shown around all areas of the home, including the kitchen. The home is well furnished and all matching. The management and all staff were very friendly. Nothing is too much trouble for them, always smiling. Plenty of tea/coffee
throughout the day if required. A varied choice of menu with always 2/3 choices. Entertainment a couple of times a week, also church people to give a service if required. Staff join in with games; dominoes etc. 2 sunny lounges to sit quietly if required. I could not fault this establishment.

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Review from David D (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Bank Hall for more than two years. She has received excellent care throughout this home. The staff/carers are always helpful, polite and positive. The general atmosphere is positive and caring. The home provides a broad variety of activities group events which motivate
and inspire group and sound interaction. This has become very much mothers home she is highly regarded and respected by the staff and manager. My mother's needs are always looked after and her room is immaculate. I am so grateful that we chose Bank Hall

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Review from Linda P (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in here for nearly ten years. She has been well looked after and I have no problem recommending Bank Hall and
Scarlett House. The care and support from the staff, not just to Mum, but for the family is excellent. I feel that mum is getting really looked after, therefore the family
are content.

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Review from Alfred H (Husband of Resident) assisted by family/friend published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a husband, I visit daily for about an hour in the dementia wing. The carers, often short-staffed work very hard, are very respectful to the residents, sometimes under trying circumstances. Visiting hours: anytime, without notice. To be fair, I have no comparisons to make or no other experience.

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Review from Loretta H (Friend of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to Bank Hall Centre for just a week for respite and they were fantastic, they looked after her very very well and I will be going there again when I need a rest myself.

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Review from Anne B (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided. Excellent staff very helpful, very caring. Pleasant surroundings.

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Review from G W (Son of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a swollen leg. The staff on duty were fantastic. One of the staff text after she had finished work, to let me know everything was ok with mum.

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Review from Linda L (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has gained a new lease of life since settling into this care home. She has happy, purposeful days among staff and residents who have become close and loving friends. We too feel valued and welcome when we go there. It really does what it says on the tin - Bank Hall Care Home is a home in its
truest sense; not an institution.

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Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Bank Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Bank Hall Care Home is calculated as follows: ( (77 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 102 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.514 Points relating to the number of positive Reviews for Bank Hall Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 8 Positive Reviews ÷ 11.2 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Colin

Colin Large

Job Title: Head Chef

Joined: 2019

My career has always involved care homes. I started as a weekend cook and have worked my way up to full time head chef. I have worked in numerous care homes and over the years each move felt like a natural progression from small homes to larger and larger.


When I’m not at work (or cooking) I enjoy singing and socialising with family and friends.


I chose social care as I love working alongside the elderly, I have done it for so many years now that I couldn’t imagine anything different.


The favourite aspect of my job would have to be seeing the residents smile when they sit down in the dining room to a good, hearty meal. I love to hear the resident’s feedback as knowing they are happy and content makes me feel the same.


Qualifications –


NVQ 2 Diploma in catering
NVQ 1 & 2 Cleaning & Support services
NVQ 2 Diploma in Health & Social care