Beech Grove

St Paul's Street, Low Moor, Clitheroe BB7 2LS
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9.4 47 Reviews
  • Beech Grove, Clitheroe
Beech Grove takes a person-centred approach to residential care needs, with a wide range of expertise and provision that is also ideal for adults with dementia.

The skilled team are friendly and welcoming to loved ones, considering an open door policy to be an important part of the service.

As well as a comfortable interior, residents can enjoy a gardening club and a greenhouse, with the home supporting an active lifestyle alongside quality care.

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Care Provided by Beech Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Wilcox (Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Beech Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,054 – £1,054
    • Self-Funded Residential Dementia Care £1,075 – £1,075
    • RESPITE Self-Funded Residential Care £1,054 – £1,054
    • RESPITE Self-Funded Residential Dementia Care £1,075 – £1,075

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Beech Grove to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy in which no time restrictions on when family and friends can visit.
    All visits are communicated with the office for the visiting diary, so all visits can be managed safely.


  • Parking

  • Also have off street parking on the main road St Paul's Street if the car park is full on arrival.


Beech Grove Reviews (47)

Total of 47, showing 1-20
9.4

Beech Grove has a Review Score of 9.4 (9.448) out of 10, based on 17 reviews in the last 2 years. Over all time Beech Grove has 47 reviews.

Overall Experience

  • 34
  • 13
  • 0
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Date Published

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Review from Lynne S (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. The staff are all very caring. They look after her very well. They always go the extra mile. When we visit, they make us welcome and offer refreshments.
The home offers activities and they have parties regularly for all events throughout the year.
Mum enjoys the food, it is
prepared on-site. They offer a good variety and always make sure she has her favourites. We are very satisfied with the care she receives.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you very much for your review, this will be shared with the team.


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Review from Tristan B (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beech Grove is a wonderful care home and my mother is very well looked after. The staff are superb and cannot do too much to help. Visiting is easy and we are always made very welcome.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your lovely review. All of our reviews and feedback are shared with the team and are greatly appreciated.


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Review from Marie E (Wife of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are looked after in a happy and caring environment. Their needs are attended to with dignity and love. Activities and outings are arranged for those who are able. As visitors we are made very welcome, so as a family we are pleased that my husband and their dad is in the care of Beech Grove.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your lovely review. All of our reviews and feedback are shared with the team and are greatly appreciated.


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Review from S B (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are the ones that make this residential home caring. They work unbelievably hard. All staff are friendly, compassionate and shines a mile, that they care.

Reply from Ana Wilcox, Manager at Beech Grove

Thankyou for your lovely staff feedback. We will share your comments with the team.


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Review from A M (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after in the care home. She has a good relationship with the staff, certain ones in particular. Staff will regularly contact me to discuss any issues and are always friendly and helpful.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your lovely review, we will discuss your feedback with our team.


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Review from Gill C (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provided a safe and welcoming environment for my dad.
The carers were wonderful and obviously thought a lot of my dad.
He always seemed happy and content at the home whenever we visited.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your lovely review. We will pass on your feedback to the team.


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Review from S H (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Beech Grove for two years now and the care she receives is very good. All the staff are so friendly and helpful and always have a smile and make me feel very welcome when I visit. A few members of our family came to visit Mum just before Christmas and a puppy and small children.
They went out of their way to accommodate us and made us so welcome it was lovely and made Mum's Christmas very special. I am very happy with the care my mother receives. A very happy home with lovely caring staff.

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Review from Chris W (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been a resident for a couple of weeks but the staff have been extremely kind, efficient and caring during this stressful time.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your review. Our staff will be pleased to hear your feedback.


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Review from Belinda M (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the better homes out there. Staff are very friendly and treat their residents with care and compassion. The staff keeps you informed of any changes in a timely and regular manner. The rooms are neat, tidy and clean. There always appear to be activities both inside and outside the home to keep
the residents stimulated. Obviously, not all the residents will participate but the opportunities are there if wanted.
My mother has been there for almost a year and she has enjoyed being there. She has very good relationships with the staff and enjoys most of the activities. She has her hair done regularly which boosts her self-esteem as well as trips to cafes and restaurants. Compared to her previous home, this is a marked improvement in how she is being cared for so I'm very happy with her current care.
I would highly recommend this home if you have a relative who requires residential accommodation and one that offers a humanistic approach to each person who lives there.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your positive and lovely review. We have passed on your feedback to the team. Thank you.


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Review from J B (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Beech Grove for almost two years and has settled in completely. The staff are hard-working, caring and friendly. My mother is content, safe and could not be in better hands. I am more than happy to recommend Beech Grove to anyone who would need its services.

Reply from Ana Wilcox, Manager at Beech Grove

Thank you for your lovely feedback. We will pass on your review to the team.


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Review from F C (Resident) assisted by family/friend published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and friendly home. It is well managed and staff are helpful under approachable. Would recommend Beech Grove without hesitation.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you for your lovely comments, I am pleased you find Beech Grove a caring and friendly.


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Review from Barry J (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Beech Grove are very helpful. The care they have shown my mother over the last two years has been excellent. If a problem arises at any time it is quickly attended to by the relevant team/staff. Family members are kept up to date with everything that's happening.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you for your lovely comments. I am so pleased you are happy with the care provided at Beech Grove.


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Review from Julie W (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Beech Grove are doing a very good job caring for my mother's needs at a difficult stage in her life. Nothing is too much trouble, and any concerns raised are dealt with compassionately and efficiently. My mother is happy in the home, the food is good, and the staff interact well with her.
The staff make every effort to keep the residents entertained during the day and regularly organise events for those who are able to participate. The manager at Beech Grove is a very caring person by nature and is very easy to approach, and the administration side of the home is very informative and efficient.
My family and I are happy that Mum is in the right place; she was unhappy before moving into Beech Grove.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you for your feedback, I am glad that Mum is happy living at Beech Grove. I will pass your comments to the team.


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Review from Giliian E (Niece of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my uncle I always find him happy and contented. The staff are always kind and he is obviously very fond of them. He enjoys the food and it's good to see that he has put weight on and looks really well. He tells me how much he enjoys being in the home and considering I don't live locally
I am given peace of mind.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you for your feedback, it is lovely to hear that your uncle is settled at Beech Grove.


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Review from Gareth W (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly, warm staff who are caring and have my mum's wellbeing at the heart of the provision. Range of trips, activities and worthwhile visits available throughout. Family environment with bespoke wrap-around care.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you for your lovely feedback. I will pass your comments to the team.


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Review from Stephen M (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my wife is receiving. From day one she settled into such a friendly environment. All the staff are excellent, always welcoming, nothing is too much trouble.
While she's been a resident my wife's been on numerous trips out to the local cinema, local market place, out for
lunch, and church. This has helped to keep her active.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you so much for your lovely feedback. I am so glad your wife has settled at Beech Grove.


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Review from Diana W (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Beech Grove for approximately 18 months. She passed away quietly and with dignity in April last year.
Our experience started during Covid restrictions and the staff was fantastic. They kept us well-informed and helped us with long-distance video calls and window visits.
We were always
made to feel very welcome and they treated my sisters and me with great kindness and thoughtfulness and lots of tea! Thank you.

Reply from Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you for your comments, they were lovely to read. I will pass your feedback to the team at Beech Grove, they will be so pleased.


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Review from Alison G (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always treated with love and respect, I always felt I was going to my mum's home, not a care home. Laughter can always be heard, not laughing at people but with people. I felt Mum was living with an extended family. Mum passed away on 25/1/23, and the treatment she received in her final days
was nothing short of wonderful. The treatment we, the family, received was far beyond what money can buy. All the staff at Beech Grove are nothing short of fantastic. Thank you.

Reply from Mrs Carol Cochrane, Regional Operations Manager at Beech Grove

Thank you so much for taking the time to review the care Mum received at Beech Grove. Your words are lovely to read. I will pass your feedback on to the staff.


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Review from Jane R (Friend of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's mum has been living at Beech Grove for approx 3 years and has received the best of care. The staff are warm and friendly and the level of care they deliver is of a very high standard. They have managed Covid-19 exceptionally well and deserve recognition for their hard work, care and tenacity
in such difficult times.
I visited on Thursday 22nd July 2021 and was so pleased to see how well my friend's mum is being cared for; something she herself commented on. Thanks to everyone there for the care and attention you provide for this lovely lady and for all your Residents.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your positive review and kind comments - we will share your review with the staff team, it will mean so much to them.


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Review from Rachel W (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care at Beech Grove. The staff have worked tirelessly throughout the Covid pandemic to deliver a high-quality service to all their residents despite all the arising issues and difficulties. The staff team have offered us great reassurance and support during such a challenging
time, and as a family, we are extremely appreciative of all they do for Mum and indeed all their residents

Reply from Carol Coventry, Regional Operations Manager at Beech Grove

Thank you for your lovely feedback. It is very much appreciated.


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Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Beech Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.448 for Beech Grove is calculated as follows: ( (102 Excellents x 5) + (90 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 203 Ratings = 4.448

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beech Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Ana

Ana Wilcox

Job Title: Registered Manager

Joined: 2018

I have been working in Adult Social Care for the last 16 years, starting as a community carer whilst at University. For the last 10 years I have been working as a Registered Manager for care homes offering support to Older Adults, working at Beech Grove for nearly 6 years.
I have always had a passion for supporting people and trying to make a difference to people’s lives.
I am interested in Psychology and understanding human behaviours, completing a Bsc and Msc in Psychology and Psychotherapy.
I love spending time with my beautiful Mother and dog, enjoying any free time I have with them. I love gardening, the summer months, having laughs with friends and learning new things.


Sally

Sally Burgess

Job Title: Deputy Manager

Joined: 2012

I first started working at Beech Grove in 2006. I had some time off when I started my family and I returned in 2012. I enjoy walking and going for meals out. I enjoy music and spending time with my two sons and partner. My favourite destination to visit and go on holiday is Greece.


Carol

Carol Bates

Job Title: Head Domestic

Joined: 2010

I have been working at Beech Grove as Head Domestic for the last 15 years. I enjoy my job; even though it can be hard work I find it very rewarding. I love having my little chats with the residents and getting to know them and who they are as a person. I would say I am a quite shy person, until you know me, then I am a chatter box. I am friendly, honest, trustworthy and a hardworking person. I enjoy being there for people and offering support when they need help.


Elizabeth

Elizabeth Llyod

Job Title: Head Cook

Joined: 2014

I have been working as Head Cook at Beech Grove for the last 9 years. I enjoy my job and coming to Beech Grove to support our residents. I enjoy meeting new residents and families when they come to Beech Grove.


In my spare time I like walking and enjoy looking after our foster dogs. I love a duvet day and getting lucky on the Bingo!


Janet

Janet Travis

Job Title: Activities Co-ordinator

Joined: 2017

I have worked at Beech Grove for the last 8 years within other departments. I have been working as the Activity Co-Ordinator for the last 5 years and love spending social time with our residents. I enjoy taking them out into the community and spending time with them.
I completed my NVQ level 2 and also completed a Music therapy course to support me in my role. I enjoy spending time with my family and grandchildren. I enjoy cooking at home, going to bingo and going abroad on holiday.


Geraldine

Geraldine Woodworth

Job Title: Administrator

Joined: 2021

I am Geraldine and I have worked at Beech Grove since October 2021 following redundancy from my previous role as Office Manager/ Personal Assistant with a local performance venue.
I have been married to my husband Alan for 44 years. We have two children who are both married and one grandchild, with another one on the way! Our son lives in Preston and has a daughter. Our daughter lives in Haarlem in the Netherlands and is expecting our second grandchild in July.
I like to relax by doing DIY around the house, walking and gardening. We enjoy spending time with our family and eating out!


Frequently Asked Questions about Beech Grove

What types of Care is Beech Grove registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beech Grove provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Beech Grove have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Beech Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beech Grove to the centre of Clitheroe?

0.9 mile(s) as the crow flies, distance by road may be significantly further.