Beech Grove

St Paul's Street, Low Moor, Clitheroe BB7 2LS
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9.5 48 Reviews
  • Beech Grove, Clitheroe
Beech Grove takes a person-centred approach to residential care needs, with a wide range of expertise and provision that is also ideal for adults with dementia.

The skilled team are friendly and welcoming to loved ones, considering an open door policy to be an important part of the service.

As well as a comfortable interior, residents can enjoy a gardening club and a greenhouse, with the home supporting an active lifestyle alongside quality care.

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Care Provided by Beech Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Wilcox (Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Beech Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,054 – £1,054
    • Self-Funded Residential Dementia Care £1,075 – £1,075
    • RESPITE Self-Funded Residential Care £1,054 – £1,054
    • RESPITE Self-Funded Residential Dementia Care £1,075 – £1,075

  • Fees may vary depending upon assessment.
  • (these prices are only a guideline, please contact Beech Grove to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy in which no time restrictions on when family and friends can visit.
    All visits are communicated with the office for the visiting diary, so all visits can be managed safely.


  • Parking

  • Also have off street parking on the main road St Paul's Street if the car park is full on arrival.


Beech Grove Reviews (48)

Total of 48, showing 21-40
9.5

Beech Grove has a Review Score of 9.5 (9.479) out of 10, based on 18 reviews in the last 2 years. Over all time Beech Grove has 48 reviews.

Overall Experience

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Date Published

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Review from Rachel W (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care at Beech Grove. The staff have worked tirelessly throughout the Covid pandemic to deliver a high-quality service to all their residents despite all the arising issues and difficulties. The staff team have offered us great reassurance and support during such a challenging
time, and as a family, we are extremely appreciative of all they do for Mum and indeed all their residents

Reply from Carol Coventry, Regional Operations Manager at Beech Grove

Thank you for your lovely feedback. It is very much appreciated.


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Review from Joanna M (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Beech Grove for a few years now. Her care has been excellent throughout this time, especially during the last 14 months and the Covid pandemic. There has always been a friendly voice every time I phone, with calm consistency and organisation about dealing with the crisis.
The staff have been amazing and my family and I are very relieved that mum has been at Beech Grove during this time. Thank you all of you!

Reply from Carol Coventry, Regional Operations Manager at Beech Grove

Thank you for your kind review, it is very much appreciated - we will pass your feedback to the staff team.


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Review from Jean D (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a fall the time came when Mum could no longer look after herself, it was hard to think of Mum in a 'care home'.
We chose Beech Grove as friends said it was a happy home and she was accepted. The staff are really friendly and helpful and it always seems to be a happy and caring home.
When I ring,
Mum is either playing bingo, doing a quiz, joining in the singing or just quietly relaxing. She enjoys her food and always looks and smells nice, the staff even match her clothes!
It’s been very hard during the COVID outbreak for all concerned. I would like to congratulate the staff on how well they have dealt with it and our family when we have visited.

Reply from Donna Dove, Regional Operations Manager at Beech Grove

Thank you for your kind words. I will share them with the Home Manager and her team.


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Review from A D (Son of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy at Beech Grove. All staff we have met so far seem very caring and helpful. As a family, we are very thankful that Mum is safe and is getting the care she needs. I can't answer some of the ratings as we haven't yet been able to visit inside Beech Grove due to covid rules - Mum moved
in during lockdown.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your very kind and positive review. We are pleased that your Mum has settled into Beech Grove - we will ensure your comments are shared with the team


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Review from R D (Son of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and attentive. Actively try to boost my mother's morale. Staff very helpful with hospital visits during the Covid-19 lockdown. Good Covid-19 measures in place and no cases within the home.

Reply from Donna Dove, Regional Operations Manager at Beech Grove

Thank you, the staff will be delighted to see such kind words.


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Review from R H (Sister of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your positive review, we will share this with the team.


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Review from C A (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beech Grove care home has been ideal for our mum. She can be a difficult person and the staff are fantastic with her. We certainly have no complaints.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your positive review, we will share your kind comments with the team.


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Review from S P (Daughter-in-law of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been residing in Beech Grove for the last 12 months. We are extremely pleased with the care and treatment she is receiving. The staff are responsive to requests for updates and info which has been very reassuring during the Covid-19 lockdown.
The only observation is discussion
re-care plans we would like to review with the team at some point, I understand Covid-19 has stopped contact with families that would ordinarily have been done face to face.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your really positive review, we will share your comments with the team. We take on board your comments re-reviewing the care plans; we will be more than happy to facilitate this once the current restrictions allow.


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Review from V H (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very happy for the four years of living at Beech Grove. The staff are very caring and compassionate and looked after her exceptionally well.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your positive review; we will ensure your kind words are shared with the staff team.


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Review from Nick W (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Beech Grove for almost eighteen months. The staff are always very kind and helpful to her. She is always encouraged to join in any activities. We as a family are always made welcome when visiting, even if we can only talk to mum at a distance at the back door. We are also kept well
informed of how mum is doing in general.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your very positive review; we will ensure your kind words are shared with the staff team.


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Review from J R (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, admin staff and care team have been excellent with my mother over a period of two months respite care. Any issues raised have been professionally and immediately addressed in a resident focussed and family-inclusive manner. The natural friendliness and unflustered approach of the caring
team have really helped our mother, nothing has been too much trouble, and they made visiting a pleasure. We will always be grateful to the whole team for going the extra mile to help.

Reply from Melanie Auckland, Chief Executive Officer at Beech Grove

Thank you for your positive review and kind words, we will share your review with the team.


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Review from G M (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend and have done for a few years. She is very happy at Beech Grove, she loves the staff and has made some good friends at Beech Grove.

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Review from Caroline M (Sister of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident here. He absolutely loves it here. The manager and staff are so kind, helpful and really friendly.
They can't do enough for you.
The care home is so clean and tidy and residents are really happy and well cared for. Everyone and everything is run so smoothly. I would recommend
it to anyone. My brother is really happy here.

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Review from Rachel D (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Beech Grove for a few weeks after falling at home. After looking around a few homes this one for us was easily the best.
The home has an extremely happy and homely atmosphere and always smells clean and fresh.
The management and staff are so friendly and helpful that we had absolutely
no doubt at all that dad was being well cared for.
He's not the easiest man to please having lived on his own for almost 30 years and he had no complaints.
The outside space is great and with such glorious weather, a huge plus as dad enjoyed sitting here or by the conservatory door watching the birds and sometimes chatting to other residents which is something that we hadn't expected him to do.
He enjoyed the food very much too.
I would recommend Beech Grove in a heartbeat.
Thank you

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Review from Linda A (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Beech Grove. All the staff are very attentive with her and will go the extra mile to attend to her needs.


She has settled far better than I expected due to the help of everyone that works there, which is a great weight off my mind.


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Review from S A (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been cared for in this care home, I have known such peace of mind. The staff are marvellous, going the extra mile to ensure all residents are happy, comfortable and safe. Being treated with dignity and respect, a real "family" feeling. All residents seem settled here, I tell family
and friends about "Beech Grove" can't praise the staff enough, thank you all so much.

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Review from Cliff F (Son-in-law of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, caring home, the staff look after my mum in law wonderfully. They give her the time, love and affection. A very good caring home. Five-star rating.

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Review from Andrew T (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beech Grove is a friendly, welcoming care. I am particularly impressed with the staff who enjoy their jobs and interact effectively with my father, who is clearly settled and content living there.

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Review from Barbara W (Wife of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Beech Grove because of the proximity to our home after my husband's not very good experience in another care home.
As it turned out I don't think we could have chosen better. The care he receives is exemplary. After various infections, no time is lost in getting him the necessary help he needs.
Great
patience is required in dealing with residents with dementia and the staff always have this. Any concerns are dealt with quickly and resolved as soon as possible.

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Review from Judy N (Sister of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is in Beech Grove and is not an easy person. The staff have been understanding (and patient).
Beech Grove is spotless. There is no smell or urine ever. The staff are mostly diligent.
I am impressed by the manager and two other members of staff.
Few complaints.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Beech Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Beech Grove is calculated as follows: ( (114 Excellents x 5) + (90 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 215 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beech Grove is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Ana

Ana Wilcox

Job Title: Registered Manager

Joined: 2018

I have been working in Adult Social Care for the last 16 years, starting as a community carer whilst at University. For the last 10 years I have been working as a Registered Manager for care homes offering support to Older Adults, working at Beech Grove for nearly 6 years.
I have always had a passion for supporting people and trying to make a difference to people’s lives.
I am interested in Psychology and understanding human behaviours, completing a Bsc and Msc in Psychology and Psychotherapy.
I love spending time with my beautiful Mother and dog, enjoying any free time I have with them. I love gardening, the summer months, having laughs with friends and learning new things.


Sally

Sally Burgess

Job Title: Deputy Manager

Joined: 2012

I first started working at Beech Grove in 2006. I had some time off when I started my family and I returned in 2012. I enjoy walking and going for meals out. I enjoy music and spending time with my two sons and partner. My favourite destination to visit and go on holiday is Greece.


Carol

Carol Bates

Job Title: Head Domestic

Joined: 2010

I have been working at Beech Grove as Head Domestic for the last 15 years. I enjoy my job; even though it can be hard work I find it very rewarding. I love having my little chats with the residents and getting to know them and who they are as a person. I would say I am a quite shy person, until you know me, then I am a chatter box. I am friendly, honest, trustworthy and a hardworking person. I enjoy being there for people and offering support when they need help.


Elizabeth

Elizabeth Llyod

Job Title: Head Cook

Joined: 2014

I have been working as Head Cook at Beech Grove for the last 9 years. I enjoy my job and coming to Beech Grove to support our residents. I enjoy meeting new residents and families when they come to Beech Grove.


In my spare time I like walking and enjoy looking after our foster dogs. I love a duvet day and getting lucky on the Bingo!


Janet

Janet Travis

Job Title: Activities Co-ordinator

Joined: 2017

I have worked at Beech Grove for the last 8 years within other departments. I have been working as the Activity Co-Ordinator for the last 5 years and love spending social time with our residents. I enjoy taking them out into the community and spending time with them.
I completed my NVQ level 2 and also completed a Music therapy course to support me in my role. I enjoy spending time with my family and grandchildren. I enjoy cooking at home, going to bingo and going abroad on holiday.


Geraldine

Geraldine Woodworth

Job Title: Administrator

Joined: 2021

I am Geraldine and I have worked at Beech Grove since October 2021 following redundancy from my previous role as Office Manager/ Personal Assistant with a local performance venue.
I have been married to my husband Alan for 44 years. We have two children who are both married and one grandchild, with another one on the way! Our son lives in Preston and has a daughter. Our daughter lives in Haarlem in the Netherlands and is expecting our second grandchild in July.
I like to relax by doing DIY around the house, walking and gardening. We enjoy spending time with our family and eating out!