Willowbrooke Residential Care Home

1/3 Todd Lane South, Lostock Hall, Preston PR5 5XD
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9.3 46 Reviews
  • Willowbrooke Residential Care Home, Preston
In 2015 Willowbrooke Residential care home was totally refurbished to a very high standard and opened its doors on the 1st June.

Willowbrooke is an independent and family owned establishment for the elderly who require that little extra care and attention. Located on the outskirts of the sleepy village of Lostock Hall the home offers a wide range of facilities to suit every need.

The Manager and her team of fully qualified/friendly staff understand that choosing a Care setting for a loved one can be a worrying and anxious time. Any requests or queries will be dealt with by the helpful team.

All staff are NVQ levels 2,3 and 4 and staff undergo a regular training schedule.

The aim is to create a home from home environment where residents feel safe/ cherished and they continue to maintain their independence , personal choices, preferences and beliefs.

                                              'The Care you Deserve'

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Care Provided by Willowbrooke Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Willowbrooke Residential Home Ltd
  • Person in charge
  • Catherine Whitehead (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Last Refurbishment: 2015

Funding & Fees Guide for Willowbrooke Residential Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
  • (these prices are only a guideline, please contact Willowbrooke Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit anytime that is suitable for the resident.


  • Parking

  • Off road parking available


Willowbrooke Residential Care Home Reviews (46)

Total of 46, showing 1-20
9.3

Willowbrooke Residential Care Home has a Review Score of 9.3 (9.333) out of 10, based on 4 reviews in the last 2 years. Over all time Willowbrooke Residential Care Home has 46 reviews.

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Review from Nicola L (Granddaughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Willowbrooke. Residents, and their families, are treated with kindness and compassion, dignity, respect, care and professionalism. You feel like it is a home away from home, and you feel like one big family. My grandad enjoyed his time in Willowbrooke, and I know he was safe
and well looked after in every way - in mind, body and spirit. I felt all his needs were met, and nothing was too much trouble. The staff are friendly and lovely. I am glad we chose Willowbrooke for Grandad, and I know he was glad too.

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Review from Barbara H (Wife of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted in February this year. He came for two weeks for respite. I was struggling to take care of him and my health was deteriorating. He went into Walton House initially and I was not happy. From the first visit to Willowbrooke and the staff I felt the pressure taken off me and all
the staff are lovely. My husband is now in the right place, he's looked after, comfortable and as well as can be expected. Thank you all.

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Review from Sheila M (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home, family environment, staff the best you can get, loving and caring, great food, amazing activities, everything is the best you can get. Supportive to the family. Cannot recommend highly enough.

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Review from Janet Y (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to have found Willowbrooke Residential Care Home for my mum to live. The home is always welcoming, clean and today. All the staff are friendly and helpful and put a lot of care in the day to day living of all the residents. There s always activities to do and there are outings and visits
from entertainers. Can only thank the staff for all they do.

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Review from Helen S (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and professional. Dad was originally placed at Willowbrooke Residential Care Home for rehabilitation. Relieved when social service agreed to a permanent placement. Dad is happy here and well looked after. He enjoys the activities, the company of others and the food! It is reassuring
to see Dad comfortable, happy and safe. The staff are kind and caring with a good sense of humour.

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Review from Suzanne H (Power of Attorney of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is wonderful. All the staff are approachable and friendly.
It is spotlessly clean, the users are well-fed and cared for.
There are always activities going on from flower arranging to playing dominoes.

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Review from Sandra L (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that Mum is safe is the most important, the staff are friendly and attentive. It's important for Mum to remain as independent as possible, which the staff show i.e. via choices and options. She is always invited to join activities and respected if she chooses not to. At present, she does not
need a lot of intervention, however, I am sure if she needs more care and attention it will be delivered.

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Review from S W (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision placing Mum in 24-hour care. After viewing several care homes, Willowbrooke ticked the box in many cases. The contact call to arrange a visit was friendly and informative and pleasantly reassuring. Mum settled in, care staff are friendly and pleasant, seem interesting with
residents in a positive way. Activities are available most days. They seem to know Mum and provide updates. They are seen to know Mum and provide updates. They are responsive to our requests and provide a safe place.

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Review from Karen K (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Willowbrooke Residential Care Home for over a year now and over that time we have got to know the staff and other residents more and more. The management and staff are very dedicated to their jobs and care for the residents with dignity and compassion. My mum couldn't be in a better
place. Thank you all.

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Review from Michael G (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic all round. My mother has been in Willowbrooke for just over a year and has been really well looked after and cared for.
Very friendly staff and excellent all round. Thank you all.

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Review from Jez F (Son of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbrooke Residential Care Home is a hidden gem. The staff have treated my mum with care, dignity and love, and it stands out for everyone who visited her to see.
We, as a family, felt reassured with the service and professionalism shown by all staff.
We can't thank them enough.

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Review from Cathy F (Daughter-in-law of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Willowbrooke from September 2021 - July 2022. When she sadly died, the team of staff were always so kind, caring and supportive. They worked tirelessly to keep residents safe during Covid, which was a great comfort to our family. Willowbrooke was always clean and comfortable
and provided a really friendly and welcoming environment for residents and their families.

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Review from Julie C (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Willowbrook in early February 2022 as her mobility had deteriorated and she could not live independently We were all very anxious about the move but with the help and support of the staff she has settled in well and enjoys most of her days there so much so that she has asked us to sell
the family home Naturally both her and us would prefer her to be in her own home but Willowbrook provides a safe, caring environment for her and is the next best thing to her own home

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Review from Mandy E (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started living at Willowbrooke in June 2021. Manager spent ages talking to me and my husband about the care. They have delivered what she described. DNR sign on the bedroom door is a great idea. Fantastic mobile alarm systems that move with the residents. Staff are friendly and helpful. Queries
about care is answered and implemented. Great digital care used when Mum was poorly; to monitor her situation. Mum (has dementia) had mentioned many times "I'm lucky to be here", must be a good sign! Manager is always willing to talk. Lots of activities and a great Facebook page. GP clinic is also held weekly.

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Review from Tracy B (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to enquire about availability for Mum, I felt that the staff took a great deal of pride in making families feel comfortable. Their professionalism and the support I have received from all the staff has helped immensely through the difficult situation of having to move Mum from
her own flat. Within a few hours of my initial phone call, Mum began her residence. She has been made to feel comfortable and loves the staff. The home is welcoming and clean and I would recommend it to any family.

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Review from A G (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful. Had to go and see Mum through a protected window. Mum is aware of her surroundings and is able to chat via a mobile phone, so we could hear each other otherwise it would have been extremely difficult. Home is always warm, clean and smells nice. Staff seem kind and helpful. Never have
a worry about leaving her.

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Review from Deborah H (Niece of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding Care provided for our Aunty. As an independent 91-year-old, Aunty had selected Willowbrooke as her care home of choice. Though wary at first, she was restored to health and fitness by The Manager and the team to the extent that she was able to walk out with Staff to and from the Post Office
in Lostock Hall. The careful nutritional support and psychological care were highly skilled and complemented the overall coordination of her personal needs with that of her health care needs. The Care team have an effective and productive relationship with the local community nursing service, pharmacy service and GP practice which enabled Aunty access to medicines, reviews of her occasional health problems and psychological support in the last year of her life. Aunty was very particular about her requirements being met and always voiced her opinions/expectations. Aunty was very happy here and enjoyed her 92nd birthday amongst people she had come to know and trust in her final year.

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Review from E H (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly our Mother died at Willowbrooke this January. The care she received was extraordinarily good; it really was home. One of the best decision we ever made; was placing Mum at Willowbrooke.

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Review from Barbara L (Niece of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt spent almost 4 years in the care of the excellent staff at Willowbrooke. She was partially blind, but she could walk to the bathroom with a little help and she was encouraged to walk. Nothing was too much trouble for the staff. The carers, cooks and cleaners, they all treated her with kindness
and dignity, she considered herself to be a very lucky lady. The staff at Willowbrook gave my aunt far more than what money can buy, she felt loved and like one of a family. I could not recommend the care home more highly than I do, a wonderful caring residential home and I cannot thank all of them enough.

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Review from P N (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely mum recently passed away at Willowbrooke Care home. During the 11 months that she was a resident, she received amazing love and care from all the staff. We cannot praise Willowbrooke enough for their dedication, care, respect, hard work, but most of all love. They all treated our mum as if
she was their own and cared for us as a family with such compassion from the moment she arrived, to her passing, funeral and afterwards. We will be always grateful that we found Willowbrooke, as it made the last year of our mum's life more bearable. Thank you.

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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Willowbrooke Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Willowbrooke Residential Care Home is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Willowbrooke Residential Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Willowbrooke Residential Care Home

What types of Care is Willowbrooke Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbrooke Residential Care Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Willowbrooke Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Willowbrooke Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbrooke Residential Care Home to the centre of Preston?

2.7 mile(s) as the crow flies, distance by road may be significantly further.