Willowbrooke Residential Care Home

1/3 Todd Lane South, Lostock Hall, Preston PR5 5XD
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9.3 46 Reviews
  • Willowbrooke Residential Care Home, Preston
In 2015 Willowbrooke Residential care home was totally refurbished to a very high standard and opened its doors on the 1st June.

Willowbrooke is an independent and family owned establishment for the elderly who require that little extra care and attention. Located on the outskirts of the sleepy village of Lostock Hall the home offers a wide range of facilities to suit every need.

The Manager and her team of fully qualified/friendly staff understand that choosing a Care setting for a loved one can be a worrying and anxious time. Any requests or queries will be dealt with by the helpful team.

All staff are NVQ levels 2,3 and 4 and staff undergo a regular training schedule.

The aim is to create a home from home environment where residents feel safe/ cherished and they continue to maintain their independence , personal choices, preferences and beliefs.

                                              'The Care you Deserve'

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Care Provided by Willowbrooke Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Willowbrooke Residential Home Ltd
  • Person in charge
  • Catherine Whitehead (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Last Refurbishment: 2015

Funding & Fees Guide for Willowbrooke Residential Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
  • (these prices are only a guideline, please contact Willowbrooke Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit anytime that is suitable for the resident.


  • Parking

  • Off road parking available


Willowbrooke Residential Care Home Reviews (46)

Total of 46, showing 21-40
9.3

Willowbrooke Residential Care Home has a Review Score of 9.3 (9.333) out of 10, based on 4 reviews in the last 2 years. Over all time Willowbrooke Residential Care Home has 46 reviews.

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Review from Anna P (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care at Willowbrooke. When she moved in, she soon settled and was made to feel welcome and safe by the staff. On visiting, I have always found the rooms to be in excellent condition, clean and tidy. Mum has enjoyed all her meals and the entertainment and activities provided.
Both my mum and our family have always found the staff to be professional yet friendly, putting Mums happiness and welfare first. Compared to other care homes we have seen, Willowbrooke offers so much more and we were able to feel confident that Mum was in the best place possible for her needs. I would have no hesitation in recommending the services of Willowbrooke Care Home for either long term or short term care.

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Review from Susan C (Daughter of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming Care Home. Staff cannot be faulted on the treatment of the residents. Plenty of activities if the residents want to join in or can just sit quietly in the lounge.

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Review from J C (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff to be caring, friendly and professional. They went out of their way to meet Mum's needs and were very pro-active at adapting to this.
Mum enjoyed her stay and the food was good. This level of care and attention to detail has been something we have struggled to find in other care
homes for respite care.
On collecting Mum, she had maintained her strength and was clean and well.
We would definitely use and recommend again.

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Review from Judy D (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived at Willowbrooke for almost three years. The care she received was excellent and the compassion shown both to her and the family during her last months was outstanding.

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Review from David B (Nephew of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming home with a relaxed atmosphere. The staff are always friendly and professional. Excellent amenities and activities provided and residents are encouraged to participate as much as they wish to. My Uncle told me on several occasions how happy he was living at Willowbrooke.

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Review from Emily W (Respite Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the home and it is very good. I will ring up next year to see if I can get in the home again.

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Review from Mary H (Cousin of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin lived at Willowbrooke for two and a half years and was very happy and settled there.


During the last few days of her life - she was nursed by the staff with a huge amount of love, skill and dedication. They went above and beyond their call of duty and it was humbling to witness.


We

wish to extend our heartfelt thanks to the manager and her superb team for taking such good care of not only our relative but also the family too - always a hot drink on offer and food if needed - we felt loved and cared for too.


What a wonderful team.


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Review from L B (Niece of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received the best care he could. The staff were kind, considerate and helpful at all times.

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Review from Julie S (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived in Willowbrooke from December 2015 to December 2017. She was very happy living there. Everything is really good at Willowbrooke, the staff, ambience, cleanliness, facilities food and activities. I think the size and situation is perfect, very homely and beautifully decorated. Sadly my mum
died in December 2017 but the care and respect she and us received as a family was excellent. We virtually lived at the home the last week of her life and were given meals, a room and allowed showers. She was 93 years old and died peacefully. I was with her.

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Review from Janet G (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Willowbrooke for three years respite. I couldn't have wished for a better place. The staff were so kind and friendly and I knew instantly my mum was going to be really well looked after. Nothing was too much trouble. The home is exceptionally clean and the food was wonderful. Everyone
made me and my family welcome when visiting.

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Review from Deborah C (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After reading about Willowbrooke on the CQC website, I would not have entertained it but as I was passing, decided to go in and have a look. As a family, we were greeted very warmly but the management and staff found them all very friendly and helpful. Speaking to the residents, it was made clear to
me that there were looked after like a member of their own family. The room are not large but have plenty of room for all you need. As for the food and rest of the facilities and care I cannot fault the home.


Mum is very happy there and we are so glad we went to have a look as it proves you cannot go by website alone.


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Review from Leanne W (Granddaughter of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran has been at Willowbrooke for 5 months now and my initial reservations of her going in a home have certainly not been met. What a lovely place. The staff are fantastic, welcoming and caring and have only had excellent dealings with management. I visit often at varying times of the day and always
felt welcome, it's like home. They have an events lady so the residents get involved in craft activities and when the weather allows a bit of outdoor planting. My gran has had days out and enjoys the fun days that are held every few months especially the Elvis impersonator. There is a chef so always lovely home cooked food none of the paste sandwiches that some care homes provide, have even enjoyed a lovely homemade cake myself. My gran's rooms is lovely and always well kept and very clean. The home always feels safe and secure which I feel is paramount and the level of care and dignity received is exceptional. Hopefully, my Gran will be at Willowbrooke for a long time so I can carry on visiting.

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Review from Gillian W (Daughter of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the care home in June after having several falls in her own home. She was happy there from the very first day. All the staff have been excellent ensuring that her needs have been met at all times. She has mascular degeneration and hearing impairments so needed more help than maybe
some of the other residents. She enjoyed the company and all the activities, even though she was 102 she was always encouraged to join in. Food played a big part of her life although her appetite was small and even when she was on end of life care she chef ensured her nutritional needs were met.

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Review from George (Husband of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to be looked after because I couldn't. She is 86 years of age and cannot walk without a frame the management and staff are all very good (excellent) and attend to all her needs. The home is excellent and my wife of 60 years married is very well looked after. Her room is excellent
and she wants for nothing. Staff and management cannot be praised enough.

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Review from David B (Son of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are fabulous and very caring. I have visited many care homes in the past and this is exceptional.

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Review from Gareth B (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Willowbrook. The staff are very friendly and helpful. The place is spotless and well kept/run. It's more like a little boutique hotel than a care home. I am happy that my mum is well cared for and safe.

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Review from Elizabeth C (Daughter of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Willowbrooke for 8 weeks having moved from another care home. The change in Mum is remarkable. Her legs which were very swollen are very much better, and having been discharged from hospital in a wheelchair she is now managing to walk short distances with her zimmer. She socialises with
other residents and has settled in very well. This is due entirely to the friendly, welcoming and caring staff. Nothing is too much trouble for them. The home is beautifully decorated, has a warm, friendly atmosphere and is spotlessly clean. I wouldn't hesitate to recommend Willowbrooke. I live abroad so can't visit Mum on a weekly basis and it is very reassuring to know that she is being so well looked after.

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Review from Matthew S (Father-in-law of Resident) published on 4 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law Required Long Term Residential Care after a short stay in Hospital.
I looked at many Residential Homes and must say that the layout and design of Willowbrooke is of a very high standard, it has a very warm Homely Feel and the manager was very welcoming as were all the staff. I could
see the Care and attention that Residents were receiving which gave me total piece of mind to know my father in law would be well cared for.

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Review from Stephen C (Partner of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the nicest and cleanest homes that we have seen. The standard of care is excellent, and the rooms are spotless. The management team are very friendly and professional. All of the care staff are also nice and friendly.

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Review from Geoff G (Son of Resident) published on 24 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, was a resident at Willowbrooke for the last 11 weeks of her life. She was diagnosed with terminal cancer in August and moved there soon after. She settled in very quickly and was made to feel very welcome and at home. We wish we could name everyone of the staff in person, as they all contributed
in their own way to the wonderful care given. Initially there were reservations due to the inevitability of her illness, however, with a little outside support, they gave her fabulous care and attention right until the very end. As a family we could not have asked for anymore, and take great comfort in that. Thank you just isn't enough to express our gratitude.

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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Willowbrooke Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Willowbrooke Residential Care Home is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Willowbrooke Residential Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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