Brookside Care Home

722 Preston Road, Bamber Bridge, Preston PR5 8JP
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9.8 65 Reviews
  • Brookside Care Home, Preston
Brookside has been delivering the best quality care for over 25 years. Brookside Care Home, is a small, independent and family owned establishment for older people. Brookside's reputation is based on more than twenty five years of care and is endorsed by medical and social care professionals.

Located on the A6 between Clayton-le-Woods and Bamber Bridge, Brookside care home offers a wide range of facilities to suit every need. At Brookside care staff understand your worries and anxieties regarding a choice of home. The owners and their kind and helpful staff can assist you with any queries or requests.

All staff teams are highly trained and experienced with registered nurses and care assistants who undergo National Vocational Qualification training to ensure high-quality standards of care. Brookside staff are carefully chosen and trained assistance is available 24-hours per day.

Care is based on core values of positive living that satisfy social, personal, cultural and religious beliefs: compassion, respect, dignity, privacy, choice, independence and security.

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Care Provided by Brookside Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Elmside Care Ltd
  • Person in charge
  • Louise Newton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Brookside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • RESPITE Self-Funded Residential Care £800 – £950

  • On admission you will receive a contract will gives details of what is included in the fees and what is not.
    As a guide we offer at an extra cost such things as:
    Weekly visit from hairdresser, three monthly visit from chiropodist, a tuck shop.
    A private phone can be installed but this is also an extra cost.
    Please note this list is not exhaustive.
  • (these prices are only a guideline, please contact Brookside Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookside Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Brookside Care Home has a Review Score of 9.8 (9.788) out of 10, based on 10 reviews in the last 2 years. Over all time Brookside Care Home has 65 reviews.

Overall Experience

  • 60
  • 4
  • 0
  • 0
  • 1

Date Published

65
4
5
10
55

Review from C M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the manager and staff. They have been outstanding in the care and attention they have given to my mother. They are always welcoming to myself and sister when we visit.
I am kept up to date with any changes or requirements to my mother's care. Her health and attitude
to life have much improved since being at Brookside Care Home.

Reply from Louise Newton, manager at Brookside Care Home

WOW! What a lovely surprise to read this review on a cold wet Friday morning. Thank you so much for taking the time to do this review. Your mum is a pleasure to care for and I will make sure all staff read your kind and moving words.


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Review from E C (Daughter-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's dad has moved to Brookside Care Home after a series of falls.
The home has twenty-five residents and is so homely, his bedroom is generously sized, en-suite and the meals are home-made. He is really enjoying them.
The staff made a lovely Christmas and New Year for the residents.
All
the staff are cheerful, friendly and helpful.
The manager has been very supportive during the process of my father-in-law moving in and getting settled, not just for him but for us too, she and her team have gone above and beyond my expectations.
I think we are lucky to have found such a nice care home.

Reply from Graham Parr, Director at Brookside Care Home

It certainly lifts our spirits to read such lovely reviews, so I just want to say thank you for taking the time to do this review for us. We all hope your father-in-law has many happy years with us, he's a pleasure to care for.


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Review from S P (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Brookside Care Home for eighteen months now. She was welcomed, reassured, made comfortable and allowed to personalise her room. Mum feels safe, is well cared for and has benefited from the company and activities in the home. She enjoys the meals. The staff are friendly when we
visit and our few concerns have been quickly addressed. Mum is treated with respect and is encouraged to continue with the hobbies that she can still manage. Her mental and physical health needs are supported with thought and kindness. Mum says moving into Brookside was a good decision and we are grateful to the staff for helping her to make it her home.

Reply from Louise Newton, Home Manager at Brookside Care Home

Thank you so much! What a lovely review you have kindly submitted. Your mum is now very busy with our Christmas project and is doing really well, such talent she has.


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Review from Bernie S (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Brookside Care Home for a couple of years now following her suffering from a stroke during Covid. She was in a previous home which we didn't feel was suitable. The manager and her staff have been great, they really care about their residents and do their utmost to make them feel at home
and meet their needs. They work closely with us as relatives and provide complete confidence that Mum is being looked after and cared for.

Reply from Louise Newton, Home Manager at Brookside Care Home

How lovely! Thank you so much for this lovely review. In such a challenging sector, it really boosts our morale when we read such lovely words. Hope to see you soon.


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Review from Andrew F (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed at Brookside Care Home for assesment throughout August after leaving hospital and before returning home
The care and love the manager and the professional and passionate team gave our mum was really really appreciated.
A lovely friendy and open atmosphere
Mum is back home now
but her short stay at Brookside was just what she needed.

Reply from Graham Parr, Home Manager at Brookside Care Home

Thank you so much for your lovely review. It was our pleasure to care for your mum and we are all so pleased she was well enough to go home. Please give your mum our very best wishes. Again, thank you so much.


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Review from J S (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Brookside because of the friendly, open welcome we received on our impromptu visit. My mum is always clean and dressed nicely. She enjoys a wide range of interesting activities and has made some friends. We have never seen my mum as settled and happy as she is in Brookside. Mum says she feels
safe, and this is reassuring for us as a family. Everyone working in the home is friendly and approachable. Staff are always engaged with residents when we visit and seem to genuinely enjoy being with residents. The manager is especially helpful and has been a great support in getting everything sorted, and Mum settled in. The atmosphere is relaxed and friendly, backed up by clear routines that meet my mum's needs. Nothing but high praise for this gem of a care home

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Review from Colin C (Son of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, Brookside Care Home is a very good residential care home. The staff are excellent, and the whole home has a good ethos where the residents are well-supported and treated with care and dignity.

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Review from Stuart C (Son of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been wonderfully cared for by all the staff at Brookside. They have helped her settle in so well, and the level of personal care is outstanding. My family and I are so pleased she is a resident.

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Review from C C (Daughter-in-law of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly and helpful staff.

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Review from Paul T (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brookside for six months. She is well cared for. The staff are caring, considerate and go the extra mile to ensure the residents are safe and feel secure, as each resident is treated as an individual. There is an ethos of care and compassion, which comes from the leadership team.

Reply from Louise Newton, Home Manager at Brookside Care Home

How very kind of you for taking the time to write such a lovely review, thank you so much. We do understand it is a worrying time when someone you love needs a care home. So your encouraging words mean so much to the whole team and again, thank you for your lovely review.


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Review from Sue W (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved into Brookside Care Home in 2019. I live in Hampshire and don't get to see her that often, so it is lovely to see pictures and updates on how she is doing. The staff have been very professional through Covid and have communicated through their social media page, keeping everyone up to
date with what is going on in the care home. Her brother lives near me, and it is so nice to hear him talk about the phone calls he has had with her and how easy it is to be able to keep in contact with her. It is lovely to see how happy and content she is. Thank you to all the staff for everything you do; you are doing an amazing job.

Reply from Louise Newton, Home Manager at Brookside Care Home

What a lovely review, thank you so much. Your auntie is a lovely person who, as you see in the photos always has a smile and joins in with others. She is usually the first one to agree to try something new! Again thank you for your very lovely review, we do appreciate it.


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Review from Carl T (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Brookside Care Home in 2019 and settled in very well at a traumatic time in her life when we lost my father and she was made welcome by residents and staff from the moment she walked through the door. Mum suffers from dementia and the staff did a great job of encouraging mum to get involved
in the activities and make new friends, they are constantly doing for different times of the year. They all managed to get through the pandemic with true dedication and professionalism.
The manager and the staff, also the owners, give their full commitment to all of the residents and make them feel as if it was there own home.
Everyone at the home continues to give their best dedication and more to all the residents including Mum. It's nice to know she is safe and well looked after, giving us peace of mind.
Thank you for all you do.

Reply from Graham Parr, Home Manager at Brookside Care Home

Awww, thank you for this review. We have just enjoyed our valentine's party celebrating the love of friendship and that is what we constantly strive to achieve, strong bonds and friendships.
Your kind review is so appreciated.


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Review from C K (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my father moved into Brookside, he was made very welcome. The manager and staff got to know my father quickly, and all do their best to ensure that he is happy there. He feels safe and cared for and enjoys his meals and participating in events. He is now looking so much better, more relaxed
and happy.
As a family, we feel we are always kept well-informed and supported. Staff are considerate of the needs of individual family members.
Many thanks to all at Brookside for your excellent care.

Reply from Louise Newton, Home Manager at Brookside Care Home

Bless you! Thank you for your kind words.
We firmly believe that it takes time to get to know someone, and it is the little things that matter, so I am pleased that your dad feels so settled and happy. Again thank you for your kind words.


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Review from Joy H (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brookside Care Home for almost three years and has really settled in. She has put weight on and made many friends. She has also developed an interest in the varied activities. She has a delightful room and her own little bathroom. Everything is clean, tidy and very homely.
I love the
atmosphere at Brookside as it has such a happy band of carers led by a very professional, very approachable matron who clearly loves her job and is always at hand to give advice and support.

Reply from Louise Newton, Home Manager at Brookside Care Home

Bless you! Thank you for your kind words.
Won't be long now until we start planning for your mum's birthday celebrations.
This review is very much appreciated.


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Review from Carl M (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Pleasant and helpful staff.

Reply from Louise Newton, Home Manager at Brookside Care Home

How lovely of you, Carl; thank you for your continuing support.


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Review from Antony H (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent a number of weeks in Brookside Care Home and I would personally like to commend the staff and the management on their professionalism and support that they have all offered, not just to my mother, but equally to myself and my extended family. I can honestly say that the misconception
that people and myself had of care facilities was totally diminished when my mother attended Brookside. The relationship that the staff and management have built up with my mother and myself has now put my mind at complete rest in knowing that the final chapter in my mum's life is one of kindness, caring, laughter, sharing and a complete package for the remainder of her end of life care. My mum was very house-proud and never wanted to leave her home, but after some time at Brookside she made the decision that she couldn't think of anywhere else that she would rather be. I would not hesitate to recommend this care home and would finally like to say a massive thank you to all at Brookside!

Reply from Louise Newton, Home Manager at Brookside Care Home

Our grateful thanks for such a lovely review and your very kind words. It means so much to us as a team and you can be assured we will continue to do our very best.


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Review from S W (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum went into Brookside in February 2022. The home refused to take her back after a hospital stay in May quoting they were unable to meet her needs. We were not allowed notice and had no choice but to immediately find another home to which mum could be discharged. The distress this situation caused
was unimaginable and was eventually investigated by the Ombudsman. The summary of this report, I believe is available to read online.
I would caution anyone choosing this home to carefully consider the potentially changing needs of their relative. You too may find yourself high and dry.

Reply from Graham Parr, Home Manager at Brookside Care Home

The Directors of Brookside would like to point out that in order to avoid an unsafe discharge, it was in the best interest of your mum to be re-assessed by the hospital prior to her returning to the home. This incident has been investigated by CQC and the LGO neither body of which has upheld the complaint. The management can fully appreciate the distress caused to your mum and her family and are very sorry for the consequent upset.


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Review from Stephen H (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is fantastic. The staff can't do enough. Beautiful place, beautiful staff.

Reply from Graham Parr, Home Manager at Brookside Care Home

Thank you! We are very grateful for your lovely feedback and will continue to work hard to provide the best we can.


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Review from Julie H (Daughter-in-law of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into this care home and we have not seen her this happy for a long time. The staff are amazing, very, very lovely.

Reply from Graham Parr, Home Manager at Brookside Care Home

Thank you, Julie, and thank you for your support. It is very kind of you to put such lovely words.


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Review from Alice D (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Brookside for six years and couldn't have been better cared for. All the staff are so kind and caring, nothing is too much trouble and they really knew Mum and her needs. I had complete confidence in the manager and all her staff. I knew they would ring me as appropriate and always kept
me up to date. They were all amazing throughout covid - Mum was one of the few people that I knew who didn't catch it. I was completely confident that Mum was getting the best care, even when I couldn't see her. My lovely Mum passed away recently. Her end-of-life care was second to none. Everyone looked after me and my family as we spent time with Mum. I will forever be grateful to the manager and all the lovely staff.

Reply from Graham Parr, Home Manager at Brookside Care Home

I've sat here thinking of how to put my response into words. Whatever I try to write doesn't do your kind words and lovely review, justice. I do want to repeat though what I said to you, when your lovely mum passed away. It was our pleasure to care for her. Please remember, don't be a stranger you are always welcome here.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Brookside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Brookside Care Home is calculated as follows: ( (95 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookside Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

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Marie Louise Newton

Job Title: Manager

Joined: 2012

Louise joined Brookside in March 2012. She has many years experience in management of care and among her list of qualifications includes RMA, ILM, A1 assessors, FAW, risk assessments, key mover aware and she is currently working towards her level 5. Louise is passionate about care and understands the role as a twenty four hour commitment. Louise explains "Care is all about fundamental care, having power with an individual not over them and striving to meet not only their needs but their wishes, aims and aspirations". Louise believes in leading by example and will never compromise on standards of care she and her team of staff provide.


Frequently Asked Questions about Brookside Care Home

What types of Care is Brookside Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brookside Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brookside Care Home have?

There are 25 Single Rooms.

What are the Facilities & Services at Brookside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookside Care Home to the centre of Preston?

4.0 mile(s) as the crow flies, distance by road may be significantly further.