Brookside Care Home

722 Preston Road, Bamber Bridge, Preston PR5 8JP
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9.8 65 Reviews
  • Brookside Care Home, Preston
Brookside has been delivering the best quality care for over 25 years. Brookside Care Home, is a small, independent and family owned establishment for older people. Brookside's reputation is based on more than twenty five years of care and is endorsed by medical and social care professionals.

Located on the A6 between Clayton-le-Woods and Bamber Bridge, Brookside care home offers a wide range of facilities to suit every need. At Brookside care staff understand your worries and anxieties regarding a choice of home. The owners and their kind and helpful staff can assist you with any queries or requests.

All staff teams are highly trained and experienced with registered nurses and care assistants who undergo National Vocational Qualification training to ensure high-quality standards of care. Brookside staff are carefully chosen and trained assistance is available 24-hours per day.

Care is based on core values of positive living that satisfy social, personal, cultural and religious beliefs: compassion, respect, dignity, privacy, choice, independence and security.

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Care Provided by Brookside Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Elmside Care Ltd
  • Person in charge
  • Louise Newton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Brookside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • RESPITE Self-Funded Residential Care £800 – £950

  • On admission you will receive a contract will gives details of what is included in the fees and what is not.
    As a guide we offer at an extra cost such things as:
    Weekly visit from hairdresser, three monthly visit from chiropodist, a tuck shop.
    A private phone can be installed but this is also an extra cost.
    Please note this list is not exhaustive.
  • (these prices are only a guideline, please contact Brookside Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookside Care Home Reviews (65)

Total of 65, showing 41-60
9.8

Brookside Care Home has a Review Score of 9.8 (9.788) out of 10, based on 10 reviews in the last 2 years. Over all time Brookside Care Home has 65 reviews.

Overall Experience

  • 60
  • 4
  • 0
  • 0
  • 1

Date Published

65
4
5
10
55

Review from Bryan L (Son-in-law of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only moved my mother-in-law to Brookside on Monday last but she is arguably integrating with staff and other residents. She is more willing to go activities and is happy to talk with others because of the happy atmosphere that is in the whole home. Thanks for your support.

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Review from Nigel H (Relative of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Father went to Brookside care home after spending several weeks in hospital.
During his time there and up to his passing away he was treated as a member of a family.
All staff members which include manager, care assistance, activity personnel, cook and cleaner all showed a devotion to duty.
They
treat all clients with dignity and respect.
We would also like to thank you all for your comfort and support at his passing away.
Thank you all once again you are a credit to your profession.

Reply from Louise Newton, Manager at Brookside Care Home

We remember your father with fondness and I am so grateful to hear your kind words. Sadly we do have to goodbye to those we care for and although we as a team of staff find it quite difficult we are very mindful that it is much harder for close family and friends and as such we strive to bring comfort and care at the most difficult of times. To hear your kind words confirms we are doing our best and we will continue to do so.


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Review from Graham T (Nephew of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in Brookside for the last 6 years. The home is always clean and tidy, the staff and managers are most helpful when dealing with them. The food is good and there is a good atmosphere throughout. My aunt is being well looked after and cared for.

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Review from Stewart M (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the level of care that my mum is receiving. The staff do a great job of looking after her and are very friendly and welcoming.

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Review from P G (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff here all show my mother love and have given her a standard carer that is exemplary and is a testament to their vocation.
My daughter who is a senior nursing sister on a very demanding ward, confirms they are fantastic in the care they provide.
It is comforting to know mum
is receiving the best of care.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you so much, it is always appreciated when we receive reviews, it helps us to improve where needed but also lifts our spirits in sometimes difficult times. Your words are lovely to read and we really do thank you sincerely for what you have said.


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Review from Richard L (Son of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management and staff. Very courteous and helpful in all aspects of care and comfort towards residents.

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Review from Martyn L (Friend of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Brookside have been extremely patient with my friend and unbelievably supportive to me and family members. They have truly been a rock through trying times.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you for your kind words, I am always happy to hear that we not only support those in our care but family and friends too as we do understand that sometimes family struggle as well. We look to the new with renewed vigour and commitment to care being at the forefront of all we do.


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Review from Jane D (Wife of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu husband joined the residents at Brookside mid-November. He is not the easiest of people to deal with, indeed I find him very challenging. The staff at Brookside have been wonderful, very supportive and professional in their dealing with him despite his often challenging behaviour. They have shown
kindness and patience and put their foot down when required. The manager is excellent, I cannot fault her, she has been absolutely brilliant with my husband and toward the rest of the family and giving us all peace of mind.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you, Jane, for your kind words, we continue to strive to do our best and understand that every individual is different.


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Review from John W (Brother of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is suffering from Alzheimer's disease and could no longer live at home alone. She was moved into Brookside care home in the later part of 2016 under the care of the manager and her team. We have had other relatives placed into care in the past. Without hesitation, we cannot praise the Manager
and her team enough. What an excellent facility this is. The care provided for my sister is simply "second to none!".

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Review from Emma D (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past few months, we as a family have received more support since my father moved to Brookside than ever before. All the staff are amazing! They are kind, caring and supportive. I trust them 100% to care for my father. Brookside's manager is exceptional and nothing is too much. She is beyond supportive.
I cannot thank everyone here enough.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you so much for those lovely kind words, I am very emotional reading those lovely comments.
We will move into 2017 with the same values as a team to constantly try to improve and to continue to a standard of the highest care.


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Review from K C (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Genuine interest in residents and their welfare, nothing is too much trouble. Knowledgeable on legislation, medication and what is in the best interest of the person they are caring for. Forthright, in voicing concerns to other public service providers, will raise constructive objections
to social care proposals, if it is not in the best interests of the person being cared for. Cater for all aspects of care, personal, social, medical. Cannot recommend highly enough. The team are excellent.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you for your very kind review. We constantly strive to improve and always work to the very highest of standards.


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Review from Catherine C (Daughter of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father and family received from Brookside care home was excellent. The staff went above and beyond their everyday duties. It feels like home from home. Cannot praise them enough.

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Review from S S (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Brookside Care Home in July for respite. He became ill and after a stay in hospital (1 week) he returned to Brookside as a permanent resident. His care has been very good after coming out of the hospital with a grade 3 bedsore. Brookside staff and district nurses helped my fathers
sore to heal. He is a dementia patient who is looked after with dignity and respect. All staff and especially care manager very good.

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Review from Jean P (Daughter-in-law of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has always been a strong minded person and has said on many occasions she would not go into a care home and this comment has been on the relatives minds for some time. She is now 90 years of age with deteriorating health, so we were concerned after leaving hospital, after her latest
fall, that she would refuse to go to be cared for. It is now a relief to see her settled at 'Brookside' with caring staff, and home cooked food. Her health has also improved.

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Review from Peter (Son of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful that dad is in Brookside with such a wonderful caring staff. They always have time for the residents and visitors. They work hard and deserve massive credit. The atmosphere reflects the work and attitude of the staff. All the residents appear to be very content, safe and comfortable.
Thank you.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you Peter for your very kind words, we will continue to do our very best for your relative and all those we serve, I will inform you of the date of our next relative's meeting and hopefully you can come along and get to know other relatives...we even have cake ! hope to see you soon.


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Review from Isobel E (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During what was an extremely emotional transition from hospital to care home, the staff and management at Brookside were exceptionally caring and understanding to the feelings of my mum and the rest of the family. it has now been a month and my mum has really settled in. Brookside provide genuine
care for the people who live there. They are very welcoming and are always willing to answer any questions. They provide stimulating activities and my mum has thrived on the excellent food provided there.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you for your very kind words. Your mum has settled in well and happily has made a good group of friends who are very much enjoying each other's company, you can always hear them having a good giggle!


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Review from Ellen D (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother arrived at Brookside after a traumatic stay in a local hospital, she has been treated with dignity and respect by all the staff and management. They have helped mum to settle in feel safe and secure and she is now looking better than she has for a long time. My family are very grateful
to the manager and all the staff, they do a fantastic job of caring for the residents at Brookside.

Reply from Louise Newton, Manager at Brookside Care Home

Thank you for your kind words. Also thank you to you and your family for your constant support to Brookside, we do try to make the environment home from home and you certainly contribute greatly to that as well as helping out !


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Review from Keith S (Son of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit I make you are made to feel very welcome. The staff are very pleasant and always make you feel welcome. There seems to be a lot of activities which is a good way to make the people there feel involved with every day experiences. The rooms are spacey and there is a good environment within
the home. Excellent all round.

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Review from Claire F (Daughter-in-law of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very comfortable for my father in law. The staff are extremely caring, nurturing and respectful. The staff are always on hand to answer any queries or concerns we as a family have. The food is all home cooked and is delicious. Extremely good care home and dedicated staff.

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Review from Damian G (Son of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother on a weekly basis and I am always pleased with the standard of care given to her and the other residents. Often the staff don't know I am there but I have never heard them speak unkindly to any of the residents.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Brookside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Brookside Care Home is calculated as follows: ( (95 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookside Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

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Marie Louise Newton

Job Title: Manager

Joined: 2012

Louise joined Brookside in March 2012. She has many years experience in management of care and among her list of qualifications includes RMA, ILM, A1 assessors, FAW, risk assessments, key mover aware and she is currently working towards her level 5. Louise is passionate about care and understands the role as a twenty four hour commitment. Louise explains "Care is all about fundamental care, having power with an individual not over them and striving to meet not only their needs but their wishes, aims and aspirations". Louise believes in leading by example and will never compromise on standards of care she and her team of staff provide.