Ash Grove Care Home

Thursby Road, Burnley BB10 3AU
Submit a Review
8.8 30 Reviews
  • Ash Grove Care Home, Burnley
Ash Grove Care Home specialises in the personal care of residents with varying levels of dementia, while providing a safe, secure and homely environment that can be adapted to each resident's needs and preferences.

Many of the home's residents are diagnosed with dementia and staff are skilled in helping them to live a relaxing, daily lifestyle in which they feel valued, while friends and family are also made to feel welcome.

It has been shown that engaging residents in activities can and does improve their mental health and well-being and is an integral part of the residential care provided at Ash Grove Care Home.

There is a qualified and dedicated team organising a range of activities for the mind, body and soul, from one to one chats to outings and in-house concerts.

Show Ash Grove Care Home on the Map

Care Provided by Ash Grove Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicole Morgan (Registered Manager)
  • Admission Criteria
    • We accept admission requests from both private clients and social services
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Ash Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please come and see the home at any time no appointment required


  • Parking

  • On site parking available


Ash Grove Care Home Reviews (30)

Total of 30, showing 1-20
8.8

Ash Grove Care Home has a Review Score of 8.8 (8.822) out of 10, based on 6 reviews in the last 2 years. Over all time Ash Grove Care Home has 30 reviews.

Overall Experience

  • 20
  • 10
  • 0
  • 0
  • 0

Date Published

30
1
1
6
24

Review from Sheila M (Sister of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Im extremely happy with the care that my sister is receiving at Ash Grove even though her illnesses are complexed the care she receives are excellent, staff are always in attendance or on hand for her.
I find there is always staff to talk to about my sister and are great at updating me on how she
is and will always include me in her daily life
Although the home is an old building there are renovations being done but this has not had any effect on the care that my sister receives

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely review. I am pleased to hear that you are happy with the services provided at Ash Grove Care Home, I will ensure this is shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia M (Sister of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly. Room could be more cleaner. Activities are doing well and getting there. Looking forward for the activities coordinator to take my brother out. With upcoming things, looking forward to seeing new things within the home!

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your feedback. I will share your comments with the manager of Ash Grove Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never dreamt that I would have to put mum into a care home but sadly covid hit and mum's dementia deteriorated rapidly. I genuinely hand on heart could not cope without Ash Grove Care Home and the staff who make this care home so outstanding. The team cannot do enough for the residents, they love
them dearly, it's like the residents are an extension of their own families, they care and are extremely passionate about the service they offer. They go out of their way to plan activities to break up the day, they do arts and crafts, play games organise fun afternoons from entertainment to just recently a buffet with wine afternoon tea event which was a huge success. They take residents on trips out according to their capability. These extra measures go a long way, you can see smiles on all of the residents faces. It's a very difficult job that the staff have to do, it takes a certain disposition and patience to care. I know that my mum is in brilliant, safe, loving hands at Ash Grove. Well done team.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen B (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with how our mum has been cared for. Staff has been really helpful and made her do things she has never done before. She enjoys the food and is really pleased with how she is cared for especially at night. Really loves all the activities she does. So far so good and think this
is the best decision we have made for our mum.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline R (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are living in this care home, they have been here since November 2022.
The staff (most of them) are lovely and approachable, they look after the residents as if they are their parents.
The food is lovely and the chef goes above and beyond to give my parents a nourishing and healthy
diet.
Since visiting in November the home has begun doing activities with the residents, I have noticed artwork being displayed on the corridor walls which brightens the place up, they have allocated a member of staff to start taking residents out for day trips and getting them involved in outdoor activities which will be good for residents well being!
The manager of this home is very down to earth and will give her time to listen to anything that I am not happy with, she also keeps me informed of anything that is troubling my parents or if she has any concerns regarding health issues.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise E (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are caring, helpful and considerate. So far so good. Works really well considering it is an old building. My mum says the meals are really good. Activities are well coordinated and are inclusive of everybody.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve F (Cousin of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and friendly. They know the person we are visiting well and are aware of her individual needs. Everyone is always polite and welcoming, always a pleasure to visit. Our relative always comments on how good the food is.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Husband of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is great, my wife has been a resident for over two years and we have nothing but praise for both carers and operations staff. Food is great with taste and variety and my wife is as happy as she can be with her care and consideration.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I am happy to hear you are pleased with the service provided. I will ensure this is passed on to the Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are really caring. The home is clean and well organised. All the staff are very helpful to residents as well as family members. I want to give a special mention to certain staff for their help and also lovely caring attitudes.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely comments, I will ensure they are passed onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne C (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff good and really helpful and caring.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your review. I will ensure this is passed onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Friend of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly welcome with all Covid procedures carried out in a proper manner. The home was lovely and clean and the staff were welcoming, after such a long time. We have been kept well informed about our friend and as we couldn't visit, a member of staff went above and beyond to get her some
clothes shopping (in her own time too - thank you).

Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is passed onto the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Victoria care home for over five years. She quickly settled in and being able to have some of her own furniture and trinkets around soon enabled her to see it as her home. At times her behaviour has been challenging resulting in her hitting out. Whilst this was to do with her illness,
the staff have always treated her with the utmost respect. Fortunately, this phase has now passed and once again she is settled and happy. I must mention the laundry staff who have always been very helpful in locating missing items of clothing. The cleaning staff always make a fuss of her and often give her a huge hug. The care staff both days and nights have taken mum to their hearts and nothing is too much trouble. Now she is becoming more ill, the increased levels of medical intervention are making her as comfortable as possible. I cannot praise the staff enough for the peace of mind this is providing to all her children and extended family. What a wonderful find this home is! Thank you!

Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for your lovely comments. I am glad your Mum is very happy and settled at Victoria Care Home. I will ensure your comments are passed onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doing a wonderful job in such difficult circumstances.

Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for taking the time to complete a review. It is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home has improved. Nice staff, homely feel. Relative happy with her care received. Staff always happy to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Victoria care home for 9+ years. We have always been happy with the care and support shown by all the staff there. We have always been made to feel very welcome and part of a big family. At the end of Mum's life, the kindness and compassion shown were outstanding, from everyone there.
We will always be extremely grateful for everything they have done.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Thank you for your lovely words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isobel C (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think a good home. One of the chefs is excellent, the other chef is also good. Care staff are very friendly and helpful. The acting manager is very good, I wish she would stay. I hope whoever the new manager is, is up to the standard at the moment?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Wife of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well cared for over a period of 4 months. All members of the staff became very dear to both of us and it was like a second home to myself. My only concern was of change of staff over a few months but this did not affect the care my husband received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-Law has been a resident for a number of years. The home has gone through changes but her care has always remained very good. The staff are so kind and friendly and we have looked after her with compassion and dignity. The home has gone over and above their duty of care in providing a safe,
homely and caring environment, which has given us total peace of mind. She has always loved it and considers it her home and we (her family) are so appreciative of everything staff do for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy on her short stay at Victoria House.
All the staff treated her with dignity and respect. She often said that they were her friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Niece of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in Victoria since 2005. There have been several upheavals in the care home but in all that time, we have never once thought of moving her.
The staff have been great and to see her smile when she saw the carers made it all worthwhile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.822)

Overview of Review Score

The Review Score of 8.8 (8.822) out of 10 for Ash Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Ash Grove Care Home is calculated as follows: ( (44 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for Ash Grove Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ash Grove Care Home

What types of Care is Ash Grove Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ash Grove Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ash Grove Care Home have?

There are 46 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ash Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ash Grove Care Home to the centre of Burnley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.