Ash Grove Care Home

Thursby Road, Burnley BB10 3AU
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8.8 30 Reviews
  • Ash Grove Care Home, Burnley
Ash Grove Care Home specialises in the personal care of residents with varying levels of dementia, while providing a safe, secure and homely environment that can be adapted to each resident's needs and preferences.

Many of the home's residents are diagnosed with dementia and staff are skilled in helping them to live a relaxing, daily lifestyle in which they feel valued, while friends and family are also made to feel welcome.

It has been shown that engaging residents in activities can and does improve their mental health and well-being and is an integral part of the residential care provided at Ash Grove Care Home.

There is a qualified and dedicated team organising a range of activities for the mind, body and soul, from one to one chats to outings and in-house concerts.

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Care Provided by Ash Grove Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicole Morgan (Registered Manager)
  • Admission Criteria
    • We accept admission requests from both private clients and social services
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Ash Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please come and see the home at any time no appointment required


  • Parking

  • On site parking available


Ash Grove Care Home Reviews (30)

Total of 30, showing 21-30
8.8

Ash Grove Care Home has a Review Score of 8.8 (8.822) out of 10, based on 6 reviews in the last 2 years. Over all time Ash Grove Care Home has 30 reviews.

Overall Experience

  • 20
  • 10
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Date Published

30
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24

Review from Susan W (Stepdaughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step father was treated with kindness and dignity throughout his stay at The Victoria. He has been cared for by all the staff, kitchen, laundry, maintenance, management and carers. I cannot begin to thank them for the support they gave to him and also my mum and us his children. I would not hesitate
in recommending this establishment.

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Review from Christine B (Stepdaughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff cared for my stepdad as if he was their own dad. In his last days, all our family were made to feel welcome 24 hours a day. Nothing was too much trouble. I can't recommend them enough.

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Review from K C S (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Victoria Residential Home since September 2016 we are both extremely satisfied with the care and attention that she receives. I would recommend the home to other future residents.
My mother is very happy there. I can too, knowing that she is taken care of, especially
with me living abroad in Denmark. Thank you Victoria Residential Home.

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Review from Alison Y (Daughter of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved into Victoria 2 months ago. The staff could not have done more to make them welcome. They are well cared for and the staff are responsive to any suggestions for improvements.
Communication is excellent and relatives are encouraged to contribute to the recruitment of staff, regular
residents/family/ staff meetings are held. Regular trips out are organised for residents.

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Review from Ruth B (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the Victoria Residential Home. My father has stayed in several respite homes over the years since his Dementia diagnoses but none have come close to Victoria. From caring for my father to reassuring my mother that she was right to have a break, they were amazing. The carer
was so kind taking my dad for walks and a lady who was a senior carer (in navy blue) spent so much time with him. I wouldn't know where to start thanking these two carers. The manager is fantastic and it is evident that her staff respond to her and are happy. Fantastic, brilliant, outstanding. Thank you.

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Review from Michael O (Son of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home to be very clean, the staff are very responsive. The management team are working hard to keep the good standard. Communication is good, any questions are answered within a good time scale if they can not be answered. I think the food is only average and this is an area which
could be improved. Overall a very good care home in my opinion.

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Review from Ian M (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to commend the activities co-ordinator for his caring, dedicated manner. He organises many events to enrich the lives of the residents, such as the cinema club and regular live music performances. The particular act I wish to commend the activities co-ordinator for, is when he took my mother
and father's wedding photo away to mend the frame. This was a kind and generous act which is typical of him.

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Review from Stephanie W (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was nursed/cared for at the Victoria. He had been in their care for over 2 years. He dies in his sleep on the 25th February this year. He was the ripe old age of 96. The care he received at the Vic has been in my opinion exceptional right up until the end of life. He was loved and cared for
over and above. He was as happy and content as he possibly could be. The staff on all levels were brilliant, nothing was ever too much trouble. I could not have wished for anything better. They have the utmost respect.

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Review from L M (Niece of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is a dementia patient at The Victoria and is therefore unable to give information herself. We - as her family have nothing but praise for every aspect of my aunts care. The home is bright, clean, warm and spacious.
The staff are caring, kind and considerate. My aunt has always enjoyed her
food and the menus appear to be well planned and varied and enjoyed. The recreational facilities are extremely good and well implemented. The managing staff are very friendly and approachable and reviews very thorough. A first rate care home. As a pastoral worker I visit many care homes. I rate Victoria as outstanding.

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Review from Gill (Daughter of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the hardest decisions we have ever had to make was putting our lovely mum in a care home. Even after the decision was made you still worry if you have made the correct choice of home. Just recently my mum had a fall which resulted in her having to go hospital. After 5 and a half hours sat with
a confused lady not knowing where she was or what was happening, I returned with my mum at 9pm back to The Victoria Care Home she was cold and tired. The greeting she received from staff was exceptional. They fussed over her like she was a long lost relative letting each other know 'she's back'. My mums words were 'it's so good to be home'. Her bed jacket was warming on the radiator, she was brought a warm drink and before I left she was tucked up in bed with tea and toast happy and content. One very exhausting long day but I smiled because I finally knew we had made the right choice.

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Current Review Score: 8.8 (8.822)

Overview of Review Score

The Review Score of 8.8 (8.822) out of 10 for Ash Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Ash Grove Care Home is calculated as follows: ( (44 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.225 Points relating to the number of positive Reviews for Ash Grove Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 6 Positive Reviews ÷ 9.6 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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