Bushell House

Bushells House, Mill Lane, Goosnargh, Preston PR3 2BJ
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9.9 28 Reviews
  • Bushell House, Preston
Bushell House is a Grade 2 listed Georgian retirement home, set in award winning gardens on the edge of the pretty village of Goosnargh, three miles north of Preston.

Bushell House was established in 1743 as a charitable trust fund by Dr William Bushell to provide the highest standard of care and comfort for older people. The house is still run as an independent, non-profit making organisation. Professionals continue to maintain an exceptionally high standard of care, providing the comfort and peace of a real home.
                                                                                                            
The ambition is to give all residents ‘a home in their retirement’. All at Bushell House, including trustees, management and staff, strive to ensure that each resident can enjoy the quality of life to which they aspire. There is a close involvement with the local community, with added support from a ‘League of Friends’.

The home has an active social programme.

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Care Provided by Bushell House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Trustees of Bushell House
  • Person in charge
  • Rebecca Marrow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Bushell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,042 – £1,052
    • RESPITE Self-Funded Residential Care £1,098 – £1,098
  • (these prices are only a guideline, please contact Bushell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Bushell House Reviews (28)

Total of 28, showing 1-20
9.9

Bushell House has a Review Score of 9.9 (9.941) out of 10, based on 10 reviews in the last 2 years. Over all time Bushell House has 28 reviews.

Overall Experience

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Review from S D (Son of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Bushell House for the last 5 years of her life, the love and care they gave her during that time was outstanding. All the staff are so friendly and look after residents as if they were their own, it was also a pleasure for our family to get to know the staff too.
I could not recommend
Bushell House highly enough if you want excellent care in beautiful surroundings.

Reply from Sharon Horne, Advertising at Bushell House

Thank you for such a lovely review it is really appreciated. Your mum will be truly missed.


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Review from Jean S (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year-old mother has been a resident in Bushell House for the past six years. The care she has received in that time has been outstanding in so many ways. All of the staff have been wonderful and the leadership of the home by the managers has been outstanding too. So many things about Bushell
House are excellent - the rooms, the facilities, the food, the quality of care, the activities, the location, the safety and security and more. What is especially notable is the way the residents are encouraged to be individuals, encouraged to involve themselves in activities and spend productive time together. What most pleases me and my family is that my mother has been continually encouraged to take decisions and live her own life. At 98, she remains active and fully involved in as much as she wishes to be.

Reply from Sharon Horne, Advertising at Bushell House

Thank you so much for leaving such a lovely review. We are delighted that you are happy with the care your mum receives.


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Review from Judy M (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bushell House is a lovely welcoming home, in a nice rural location. The care is second to none. All the staff are always kind, friendly and approachable. The food is always good and well presented. My mother couldn't be in a better place.

Reply from Sharon Horne, Advertising at Bushell House

Thank you for your lovely review, its great to hear that your mum is happy here.


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Review from Theresa S (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, services and care are excellent at Bushell House. People are treated with great dignity, have all the choices they want and have a truly home-from-home experience. In my view (I am a Registered Nurse) there is nowhere to match Bushell House.

Reply from Sharon Horne, Advertising at Bushell House

Thank you for your review it is really appreciated.


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Review from P S (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms
Some rooms are very spacious compared to other homes. Largest at a small premium, excellent value for money, could be increased if revenue required. While some rooms are tired, I noticed recent paintwork and improvements. Rooms include bathrooms, clean and furniture comfortable. Heating good.
Grounds very well kept; outside seats and summer house. Drinks/ice lollies provided outside. Good communal spaces for games films, music, services and exercises.
Care
All staff courteous and friendly. I am impressed that they ensure medication is taken, drinks are offered on a regular basis and residents can choose to eat in their rooms or go down to meals with an escort provided if necessary. A chart on the wall shows when staff have checked on residents overnight. Communication is easy by phone or email.
Food
Always a choice with ample portions. Extra effort is made on special occasions.
Security
Entry by buzzer through to the main office. In low risk area, but in theory possible for slip-streaming or entering when an exiting visitor holds the door.

Reply from Sharon Horne, Advertising at Bushell House

Thank you very much for you review, we really appreciate it.


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Review from Jean R (Resident) assisted by family/friend published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad to be here. I feel safe and very well looked after. The staff are very understanding and patient.
The manager comes to see me and takes the time to chat. She was very helpful and professional with my transfer here, as was her deputy. Nothing was too much trouble. The senior staff are always
keen to listen, liaise with medical agencies, such as the district nurse, and make such a difference. The seniors give me confidence and all the staff show great kindness and understanding.

Reply from Sharon Horne, Advertising at Bushell House

Thank you for your lovely review, it is really appreciated.


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Review from Christine D (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for nearly four years.
She always said it was the next best thing to being in her own home, which was sadly not possible.
Bushell House is a lovely retirement home, it ticks all the boxes.
We were lucky to have found it and I will be forever grateful to all the staff.

Reply from Sharon Horne, Advertising at Bushell House

Thank you very much for your kind words, it was an absolute pleasure.


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Review from Cynthia B (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Bushell House for the last twelve years of her life and throughout that time received wonderful care and kindness from all the staff, for which I shall always be grateful. She enjoyed her time there. Bushell House is in a beautiful village location and its garden is a particular
joy in the summer. The home provides excellent facilities and activities for the residents and has a real community spirit.

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Review from Jill K (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Bushell House for the final three years of her life. It has a special family atmosphere here created not only by the beautiful Georgian building, but also the kind and caring staff, an excellent specialist nurse practitioner also frequently visits. During the pandemic through conscientious
planning by management and dedicated staff, the health and welfare of the residents including communications with their families was prioritised. Mum was able to live as independently as possible whilst being looked after with compassion, respect and dignity. The carers had a positive attitude and a lovely relationship with the residents. In my communications with the manager, nothing was too much bother and any concerns were treated in a positive and reassuring manner.

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Review from Michael T (Son of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful, kind and very courteous and very attentive to Mum's needs at all times. The house is extremely clean and warm. Mum did all the activities and joined in at all times. She enjoyed her stay and is excited about going back despite reservations prior to her first stay. Well
done everyone at Bushell House.

Reply from Sharon Horne, Advertising at Bushell House

Thank you so much for your kind review. We are all looking forward to your mum coming back to stay with us.


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Review from Jan F (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived at Bushell House from August 2021 and loved it. The care he received and the facilities were always first rate but the care and support for both him and me in the last few weeks of his life were exemplary. I truly could not wish for a better place for my dad to be and I have already told
them that I will be moving in when I get to the age where I need extra care and support.

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Review from Michael A (Son of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the joy and privilege of residing at Bushell House for the last 3 years of his life. Throughout that period he was surrounded by the loving and compassionate care of the staff as his health gradually declined. No request was too much trouble. He was treated as a member of an extended family.
The fact that the home was able to survive the ravages of the Covid pandemic was directly attributable to the careful planning of the manager and the dedication of her staff. The health and welfare of the residents were prioritised unfailingly throughout this difficult period.
I have had cause to visit many care and residential homes in the North West for professional reasons. Bushell House is, in my opinion, unequalled in providing an ambience of dignified tranquillity, comparable to that of a country house hotel.
I would have no hesitation in recommending this outstanding retirement home.

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Review from John B (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fortunate to stay at Bushell House during the last year of her life from September 2019 until her death in 2020. The historic character of the 18th-century building, and its idyllic setting adjacent to the ancient church, local pub, and village school in Goosnargh, are matched inside by
comfortable and homely rooms in pleasing decor. There are also spacious lounge, resident's, and dining rooms, and other facilities, that give a country hotel air to the home. The premises are more than matched, however, by the experienced and dedicated staff, many of whom have worked there for many years. This longevity says something about the positive, well-managed working environment, which enables the staff to provide excellent care. Towards the end, my mother required close attention, which was given with patience and kindness, and the management could not have been more accommodating to my requirements.

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Review from Eric B (Son of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at the home from the beginning of November 2019 until the middle of January 2020. During his stay, the staff at the home looked after him very well, his health and mobility improved until he suffered a set back in early January. During the last couple of weeks of his stay when
he became unwell, the management and carers showed great compassion and understanding with the family. Thank you for looking after Dad during this difficult time.

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Review from Dawn O (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bushell House provides quality care for residents. Residents have their own rooms; these are often large with high ceilings and very spacious. It really is a 'home from home' especially when residents bring a few choice items of furniture with them. There are a large garden and summerhouse to sit
in during the summer months - ideal to be sitting outside with a cup of tea, a book from the library and one of the chef's cakes to sample. There are activities put on and plenty of walking opportunities in the grounds. All of the staff are most friendly and have pride in their work. Bushell house has an industrious house manager and deputy manager supported by an excellent administrative team. Those on the Board of Trustees take an active interest in the views of residents and often spare the time to have a chat. I was looking for a residential home of distinction to care for my mother over the last two years and Bushell House more than met the criteria.

Reply from Sue Barr, Manager at Bushell House

Thank you for your review of Bushell House.


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Review from S B (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Bushell House following my father's hospitalisation he unfortunately died and we were happy to let mum remain there.
I cannot recommend Bushell House enough the staff and the care she received was fantastic she was treated with kindness and respect. Unfortunately mum died
eight weeks after my father. But the care and compassion showed to her and to us her family was excellent. I cannot thank them enough.

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Review from Christopher W (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Bushell House in March 2018 and died March 2019. We find it very difficult indeed to fault the home in any way.
They provided outstanding care and my father really felt that he was at home.
Communication with us was excellent. I count myself very fortunate that my father was able
to enjoy such a pleasant last year of his life.

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Review from Stephen B (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for during a period when her life was deteriorating up to death on 15th December. The staff were very attentive and caring ensuring mother was comfortable and clean.
Her dignity was maintained throughout this difficult period. They also looked after family members during visits
offering food and drink when required.

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Review from Chris S (Son of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum couldn't have had better care in the last few months of her life. I can't praise the staff enough. Always patient and helpful and they provided outstanding care for mum.
She was reluctant to leave her own home but as she was terminally ill there was no alternative. She couldn't have gone anywhere
better and her last few weeks were really blessed at the Bushell House.
Thank you so much for your care for her and also to friends and family when we visited.
I don't know if there is a Christian ethos to the home but you provided a great example of Christian care.
Thank you!

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Review from Dagmar F (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Bushell House after 2 previous homes. This is by far the best in every way. She has been here over 12 months and has been very happy and well cared for.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Bushell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Bushell House is calculated as follows: ( (114 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bushell House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Rebecca

Rebecca Marrow

Job Title: Registered Manager

Joined: 2006

Rebecca has been caring for elderly clients in residential care since 2006. She was appointed deputy manager at Bushell House in 2015 and Registered Manager in 2020.


Qualifications: ILM Level 5 Management Diploma and NVQ Level 5 Health and Social Care Adults and Young Peoples Services


Frequently Asked Questions about Bushell House

What types of Care is Bushell House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bushell House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Bushell House have?

There are 31 Single Rooms.

What are the Facilities & Services at Bushell House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bushell House to the centre of Preston?

4.5 mile(s) as the crow flies, distance by road may be significantly further.