Review from Yvonne P (Friend of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience

The carers we met were friendly and caring, the management, on the other hand, was lacking in compassion and understanding and in some cases were rude. My friend was only in there 2 half-days and 3 full days when his dementia took a turn for the worse and he did a few out of character things, which

can be normal in dementia patients, he was treated worse than a criminal and his family was made to feel it was their fault. He is now in another care home who have been very understanding and have worked with him to get him over his problem.

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Review from Martin L (Friend of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience

I have been visiting my friend who lives at Chorley Lodge for the past two years and have seen the home go through many changes, however, since the new management team arrived a few months ago, there have been lots of changes for the better. The atmosphere in the home is good, the staff team and management

cannot do enough for you. I find the home welcoming, staff and management very helpful. My friend is very well cared for and is very happy in the home and never complains which says a lot about the home in which she lives.

Reply from Emma Bingham, Home Manager at Jasmine Court Residential

Thank you for taking your time to leave us an excellent review, your feedback is much appreciated. I will most certainly pass your feedback onto the staff team.

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Review from Lynn O (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

My Mum was a resident for over three years and died there peacefully in her sleep, as she wished being cared for with dedication by the staff. She was in bed for her final few weeks and was kept clean and moved regularly. Staff continually tried to encourage her to drink. Considering the home is a care

home and not a nursing home, the care shown her was exceptional. My brother and I lived several hours away and it was so reassuring to us to know that Mum was being so well cared for. The staff were upset when she died, and as one said 'she was part of our family'. Mum had been very well until the last few months and was always complimentary about the food, something she enjoyed. We would not hesitate in recommending the home and for relative to be reassured about the care their loved ones would get.

Reply from Emma Bingham, Home Manager at Jasmine Court Residential

Many thanks for taking the time to leave a review your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. It is also very gratifying to hear that you find the care we offer our residents is to an excellent standard.

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Review from M W (Wife of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

My husband is here for 2 weeks respite while our bathroom is being gutted. He has been here for 6 days so far. Been very happy with the care he has received. The staff are very caring, friendly and up to date on my husband's care needs and medication. His room is a decent size with his own ensuite wet

room.

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Review from Ruth H (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

Chorley Lodge staff are very helpful and friendly. My husband has been very well looked after treated with dignity and respect they talk to him as a person and give him choices of what he wants ie. What he likes to eat and going on outings. The carers make sure he is well cared for.

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Review from Michael M (Son of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience

In the closing months & days of my mother’s illness (dementia) the staff & support were beyond compare. The dedication of all was phenomenal, & the genuine and heartfelt compassion shown both to my mother and her family was truly exceptional. There are no words I can say here that would truly do justice

to the support we received or the gentle and dignified approach bestowed upon my mother in her final hours of need. When the time came to say our final goodbye it was clearly evident that this wasn’t just another resident, it was a person who was loved and valued. Many of the staff on duty came to say their own goodbyes, and although the final chapter of my mother's life drew to its close it did so with compassion and dignity. I cannot thank the staff enough for the truly remarkable work they do, this was far beyond a professional approach to work, it was a reaching out from human beings who truly cared and wanted to ease the pain. My heartfelt gratitude goes to all of them!

Reply from Christie Dean, Home Manager at Jasmine Court Residential

Many thanks for taking the time to leave a review for Chorley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you found the care and support your mother received was excellent and that she was treated with great compassion and dignity in her final days. We very much enjoyed getting to know your mother whilst she was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Christie Dean, Home Manager.

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Review from Helen S (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

All of the staff at Chorley Lodge went out of their way to make sure that dad had a good Christmas. They ordered a wheelchair taxi to and from my house and made sure dad was as comfortable as possible. They deserve a great big thank you for the way they care for their residents, all the time not just

@ Christmas. Thank you.

Reply from Christie Dean, Home Manager at Jasmine Court Residential

Many thanks for taking the time to leave a review for Chorley Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your dad had a good and enjoyable Christmas with us. It is also very gratifying to hear that you find the care we offer our residents is to an excellent standard.
Kind regards Christie Dean, Home Manager.

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Review from Gwen B (Daughter of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience

I visited my Mum yesterday morning. When I arrived she had just fallen out of bed. Four members of Staff were with her. The Deputy Manager supervised the safe return to bed for Mum and asked a carer to check that Mum was not hurt. Mum's Keyworker left to write an accident report. Mum was fine.
A carer

then brought Mum a drink and asked her what she would like to do. Mum said she would like to get up. What followed is the main reason for me writing this review.The carer then proceeded to give Mum a bed wash. She carried this out with such care, kindness and respect for Mum's dignity. She chatted to Mum and me in such a friendly way. She then helped Mum get dressed and assisted Mum in the safe transfer from the bed to her electric chair. Nothing was too much trouble for her.
Mum's Keyworker then arrived to escort her to lunch. I left Mum smiling and I felt so moved and appreciative of the excellent care and kindness I had just witnessed. No wonder Mum is very happy in Chorley Lodge.

Reply from Christie Dean, Home Manager at Jasmine Court Residential

Many thanks for taking the time to leave a positive review for our home, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do. We will certainly continue to work with you to ensure that we can provide the best comfort and care for your mum.
Kind regards,
Christie Dean, Home Manager

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Review from Craig S (Son of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience

My mother has been a resident for over 3 years now. I feel confident that her needs are taken care of. Having visited a number of care homes before selecting Chorley Lodge, my brother and I are convinced we made the right choice. The staff are on the whole wonderful and very caring. I visit two

or three times a week and quite often witness acts of love to residents from all levels of carers. Quite often, they are unaware of my presence. The management are very approachable. There is a very friendly atmosphere within the home between staff, carers, residents and visitors. The food is of a high standard and the rooms are always clean. Laundry is outstanding.

Reply from Dave Ashbolt, Home Manager at Jasmine Court Residential

Thank you for taking the time to leave this review, we really do value all the feedback we receive. Our team of staff create a welcoming environment, aiming to encourage interaction between the residents and develop friendships within the home. We are pleased to hear that your mother is comfortable at Chorley Lodge and that your family are pleased with the care we provide.

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Review from J W (Husband of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience

My wife had quite severe Alzheimer's Disease. After caring for her at home for five years her condition deteriorated to the stage that 24 hour care was needed. On admission my wife and family were immediately put at ease and were introduced to her main carer and others who were all friendly and helpful.

Until she died in December my wife was very well looked after. Nothing was too much trouble for the staff and they were all skilled and knowledgeable. If carers had any problems they passed their worries up the chain of command so that all the staff up to the senior manager were left informed and able to offer help.

Reply from Dave Ashbolt, Home Manager at Jasmine Court Residential

Thank you for taking the time to leave this review, we really do appreciate the feedback. We are glad that we have been able to support your family and our thoughts are with you all. We are pleased you felt welcomed into Chorley Lodge and that you find the atmosphere of the home to be warm and pleasant. Sincerest condolences from all the team, Dave.

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Jasmine Court Residential

Care Provided by Jasmine Court Residential

Good to Know

Funding & Fees Guide for Jasmine Court Residential

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