Clough House

7 Worden Lane, Leyland PR25 3EL
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9.3 20 Reviews
  • Clough House, Leyland
Clough House Residential Care Home is situated in a beautiful lovely conservation area in the centre of Leyland, close to Worden Park, St Andrews Church, Leyland Cross and the Tesco Supermarket and shopping area. It was built at the end of the 17th Century as a private dwelling house, but with the addition of a six-bedroom extension became a care home in the late 1980s.

Residents are accommodated on two floors, with chair lift access to the first floor. There are 14 single rooms, some with beamed ceilings, two spacious lounge areas, as well as a separate dining room and an enclosed garden to the rear accompanied with garden areas to the front.

The care home provides all the mod cons that one would come to expect from a modern day care home from the comprehensive nurse call system to modern day central heating and double glazing.

All food is prepared and freshly cooked on the premises with a choice of menus. A varied menu of traditional home cooking is provided as well as diabetic and specialist diets where specified.

All staff are suitably trained in care services, the majority with NVQ qualifications.

Visitors are welcome at all times without appointments.

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Care Provided by Clough House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 14 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Melissa Mann (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Clough House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £810 – £904
    • Self-Funded Residential Dementia Care £830 – £910
    • RESPITE Self-Funded Residential Care £810 – £904
    • RESPITE Self-Funded Residential Dementia Care £830 – £910
  • (these prices are only a guideline, please contact Clough House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact the manager please


  • Parking

  • A Car park is available.


Clough House Reviews (20)

9.3

Clough House has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Clough House has 20 reviews.

Overall Experience

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Review from T D (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in at the end of November and we, as a family, were worried as we didn't think he'd settle. Straight away, the staff looked after him and made a fuss of him to settle him in. Gave us reassurance with how he was during the week. We visit most days and are always welcomed. Dad always seems
settled and enjoys the food. There seems to be a few activities that the residents take part in each week and dad is encouraged to take part, which he needs. The staff really care about the residents and you can tell that when you visit. A lovely care home that feels like a home from home and has alleviated our worries about dad's care moving forward.

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Review from C J (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was only with you a couple of months but we as a family couldn't fault the care and individual interaction you gave to her. Excellent care home for that homely and family feel. No matter what time we came the residents were always so happy and content.

Reply from Melissa Mann, Care Home Manager at Clough House

Thank you for your review, it was a pleasure to care for your mum. We wish you all the best.


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Review from L B (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place. All the staff are lovely, very caring and super friendly. My dad was there for just five weeks, but they literally helped him so much with lots of things he had going on. He didn’t want to leave at the end of his respite. They kept me in the loop always and nothing was ever too much trouble.
Thank you all.

Reply from Melissa Mann, Care Home Manager at Clough House

Hello and thank you for your kind words. We are glad your dad enjoyed his stay and we all wish him the best. Kind regards, Care Home Manager.


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Review from C S (Granddaughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has lived at Clough House for a few years now and is always happy and speaks very fondly of all of the staff and the excellent care she receives. Support staff at Clough House consider every resident as family and they are treated with kindness, dignity and respect.
The home is always clean
and well-presented and the communal areas and private rooms are decorated with personal details and images of all of the residents.
Residents have a range of fun, games and activities every day, my nan's personal favourite is the karaoke days when she is up singing and dancing. Support staff post regular updates on social media and this has been so reassuring seeing my nan happy and enjoying herself, especially during the Covid lockdown times when we were unable to visit safely. Staff worked incredibly hard to prioritise the safety of the residents and maintain their emotional well-being during those times.
Every member of the staff is exceptional and I am grateful to each and every one of you.

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Review from Lynn G (Daughter of Resident) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to highlight the excellent care given to my mother last year as she reached the end of her life. I have been very happy with the care given at Clough House throughout the pandemic and beyond. The staff were wonderful as Mum's health failed and they happily supported my decision for Mum to stay
at Clough House rather than be admitted to hospital, which was a huge relief to me. Their end-of-life care was fantastic, they looked after Mum as though she were their own mother and I was truly grateful for this. I highly recommend Clough House, it's a lovely place.

Reply from Melissa Mann, Care Home Manager at Clough House

Hello Lynn, thank you so much for your kind words. It was a pleasure to care for your mum. I will pass on your kind words to the staff.
Thank you.


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Review from Carole J (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Clough House in August 2022 and was there for five months. I have to say her care was excellent all the staff were warm, friendly and obviously cared a great deal about their residents. Mum enjoyed the activities, singing, etc, that the staff organised. Family and friends that visited
were always made to feel welcome. I would thoroughly recommend Clough House.

Reply from Melissa Mann, Care Home Manager at Clough House

Hello thank you so much for your lovely review, we appreciate it.


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Review from Sharon S (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Clough House before she died. They were absolutely amazing I couldn't have asked for anyone else to look after her any better. She was so well cared for. Thank you so much Clough House, you are amazing xx

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Review from S P (Granddaughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was a resident here for twelve months until she recently passed away. The staff were brilliant, caring and very attentive to their residents. I loved following their activities on Facebook, especially during lockdown and could tell she was in good spirit and well looked after at the home.
You
are all amazing at what you do!

Reply from Melissa Mann, Care Home Manager at Clough House

Hello, thank you so much for your lovely and kind words. It was a pleasure to care for your grandma who was an amazing lady. Kind regards, Melissa


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Review from Laura H (Granddaughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was recently cared for by the wonderful staff at Clough House Care Home. My grandma was cared for very well, the staff are friendly and are all warm, happy and very genuine.
Although not a naturally sociable person, my grandma took part in fun activities and settled eventually! And the many
photographs on Facebook captured just how much fun everyone was having. My grandma was treated with respect and dignity at all times. When admitted to hospital the staff regularly kept family updated and attempted to contact the hospital for updates several times a day. Communication from the hospital was not so good and the team at Clough House and family wanted her back with them, but unfortunately this wasn’t to be.
The family are very grateful that the last twelve months of her life was spent in a warm, safe, caring environment where she was happy and well looked after.
Thank you again to each and every member of staff from the chef, domestic and the carers themselves.

Reply from Melissa Mann, Care Home Manager at Clough House

Hello Laura, thank you so much for your lovely and kind words.
It was a pleasure to care for your grandma who was an amazing lady.
Kind regards,
Melissa


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Review from J B (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Dad went into Clough House last September and it has become home to him. We were initially anxious when he went there but our anxieties were soon resolved. I feel the home has gone from strength to strength under the manager's guidance and all team. They are friendly to relatives, caring to the
residents. I am so pleased that they have activities involving all the residents in what they want to do, it seems on a daily basis. The meals and decor have improved and they are always looking at how to improve things for the residents. My dad looks contented and happy. What more can I say.

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Review from Amanda (Granddaughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a first-class residential care home then look no further than Clough House. This is my Grandad’s third week at Clough House and as a family, we wish that it would have been his first care home. Every single member of staff is welcoming and ensures all residents feel part of one
big family. The staff are excellent, they are friendly and very caring, and nothing is too much trouble for them. My Grandad is very comfortable, settled and is looked after remarkably well. Although we have only known the care home for a matter of weeks we know that it is a well-run and organised establishment. They offer a huge range of activities daily: games, painting, dancing, signings, play doh, cake making to name a few. We are looking forward to getting a better insight into how the care home works with the residents once we are allowed to visit (post covid). For now, though, we are more than happy and reassured that my Grandad is in the best hands possible.

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Review from Lauren K (Relative of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the home is very clean, the carers are always happy to help and go the extra mile for any of the residents. It’s very rare to have a full team of staff that works so well together even with the pandemic the manager encourages window visits and face timing to allow the contact between the families
to continue as this is vital right now. Can honestly say I can walk away from the home knowing my loved one is looked after to a very high standard. Deserve all the praise in the world. Honestly silent heroes. Thank you so much.

Reply from Melissa Mann, Care Home Manager at Clough House

Hello,
Thank you so much for the review, we appreciate all your kind words.
I shall pass over the review to all staff


Kind regards


melissa Mann


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Review from Pauline H (Relative of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's auntie has been a resident at Clough House since February, the staff and management team are truly amazing. All the residents are happy and well looked after, there is always a good variety of activities through-out the day, 7 days a week. I would highly recommend this home to anyone looking
for long or short term care, the home has a lovely and inviting atmosphere with excellent staff who always meet and greet visitors in a friendly and welcoming manner. Thank you.

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Review from L S (Granddaughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Clough House in November 2019 and has settled in so well. The staff are attentive, the house is clean, and the food is very nice.
Lots of activities daily for the residents.
So glad my nan is very happy here.

Reply from Melissa Mann, Care Home Manager at Clough House

Hi Laura
Thank you for your review from us all at Clough House.
Regards,
Melissa Mann.


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Review from Ashlie H (Relative of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home; the staff are fantastic with all of the residents. My Auntie is very well cared for, and nothing is too much trouble. The home and staff are amazing, and the residents are very happy and extremely well looked after.

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Review from L E (Friend of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank the staff and management of Clough House for all their excellent care they gave my friend while he stayed at the home which was for 3ys.
Sadly he passed away in February 2018. He was always happy and content to stay at the house which says a lot. I found
the home clean and the food very good.
The manager and all staff a very big thank you.

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Review from J E (Brother of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in Clough House for three years.
He felt safe and well.
The staff and management are top class.
Thank you.

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Review from T E (Nephew of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very helpful and very caring to the resident and very friendly with the families.

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Review from J C (Power of Attorney of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the three years our resident lived at Clough House he was cared for as if he'd been living with family. The staff are amazing - caring, kind, approachable, friendly, understanding. They treat each resident as an individual, tailor the care plans to individual's needs and cope with idiosyncracies
amazingly well! The turnover of staff is negligible, which indicates a well-run place.
I cannot recommend Clough House highly enough- it is a 'home from home'

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Review from Patricia B (Daughter-in-law of Resident) published on 31 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We called at Clough House to enquire about the possibility of my mother-in-law coming into residential care, the warden welcomed us and showed us around. She answered all our questions and put my mother-in-law at ease. The staff were all very friendly and pleasant.

Reply from , Home Manager at Clough House

Its always lovely to receive posite feedback about our home. Our aim is that service users are happy, well cared for, in a safe and friendly environment and they call this there "home".


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Clough House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Clough House is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Clough House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 05 Mar 2025

One vacant room


Awards / Recognitions (0)

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Meet the Team (1)

No image found

Melissa Mann

Job Title: Manager

Joined: 2019

A caring and professional manager, easy to talk to and understands your requirements


Frequently Asked Questions about Clough House

What types of Care is Clough House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clough House provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Clough House have?

There are 14 Single Rooms.

What are the Facilities & Services at Clough House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Clough House to the centre of Leyland?

0.5 mile(s) as the crow flies, distance by road may be significantly further.