Coote Lane Residential Home

Coote Lane, Lostock Hall, Preston PR5 5JE
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9.9 46 Reviews
  • Coote Lane Residential Home, Preston
Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident.

The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.

A privately owned purpose built residential care home set in 5 acres which has been sympathetically modernised to create a relaxed, homely, safe place for 24 residents to live happily in a warm and loving atmosphere.  

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Care Provided by Coote Lane Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yvonne Berry (Manager)
  • Admission Criteria
    • Residential Assessed
    • Ages 45+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Coote Lane Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,450
    • Self-Funded Residential Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,450

  • Dependent on a persons need during our initial assessment will depend on the fee associated to their 24 hour Care and Support.


    We will endeavour to be fair and equitable to all.
  • (these prices are only a guideline, please contact Coote Lane Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.


  • Parking

  • Car parking is available at the front and the side of the home.


Coote Lane Residential Home Reviews (46)

Total of 46, showing 1-20
9.9

Coote Lane Residential Home has a Review Score of 9.9 (9.853) out of 10, based on 12 reviews in the last 2 years. Over all time Coote Lane Residential Home has 46 reviews.

Overall Experience

  • 42
  • 4
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Date Published

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Review from Pauline S (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.

Reply from Yvonne Berry, Registered Manager at Coote Lane Residential Home

Thank you so much for your kind words and feedback.


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Review from H M (Daughter of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.

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Review from C M (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.

Reply from Yvonne Berry, RM at Coote Lane Residential Home

Thank you so much for your kind words. This is what keeps us going and makes it all worthwhile.


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Review from A R (Son of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has been too much trouble for any of the staff and the place is very clean.

Reply from Yvonne Berry, Registered Manager at Coote Lane Residential Home

Thank you so much for your kind feedback and 5-star review. We try our best, and your encouragement greatly benefits the team.


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Review from Christine R (Wife of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full
marks to management and staff. Thank you very much. You are simply the best.

Reply from Yvonne Berry, Registered Manager at Coote Lane Residential Home

Thank you so much; your words of encouragement make all the difference and help us to go the extra mile. Many thanks.


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Review from Marcia P (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new friends
at the home and I intend to still visit on a regular basis.

Reply from Yvonne Berry, Manager at Coote Lane Residential Home

Thank you very much for taking the time to share your heartfelt thoughts about your experience with Coote Lane Care Home. It was truly our privilege to care for your mum during her stay with us and we are deeply moved by your kind words. Our staff strive to provide compassionate and personalized care to all our residents, especially during their end-of-life journey. Knowing that we could make your mum comfortable and provide you with support during such a difficult time means the world to us. We are equally grateful for the friendship and trust you've placed in us. It's heartening to hear that you've formed lasting connections within our community. Please know that you are always welcome here and we look forward to your visits. Your feedback is incredibly valuable to us and serves as a reminder of why we do what we do every day. We are here for you, just as we were for your mum, and we hope to continue being a source of comfort and support.


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Review from Sarah M (Granddaughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about my grandma moving into a care home, from the very first day we settled her in it felt like 'home'. The staff are all lovely, they always go out of their way for you and make you feel welcome. The outdoor area is fantastic, especially getting to feed the sheep! Grandma has
gone from strength to strength. She's happy and we get quality time with her now which we struggled to get before due to us doing the caring side. Thank you so much to all the staff at Coote Lane Residential Home. I would 100% recommend this home.

Reply from Oana Molea, PA to Director at Coote Lane Residential Home

Thank you so much for this lovely review, we will pass on your kind feedback to the team.


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Review from J T (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Coote Lane for over 3 years and has received the most wonderful care. The staff always adapted quickly to her deteriorating dementia, treating her with kindness and dignity. The home is always spotlessly clean, homely and welcoming. Every single member of staff has a
smile on their face and is always happy and always eager to help or just have a chat. There is a real family feel at Coote Lane. Sadly Mum had to leave recently purely because her needs changed and so needs a higher level of care but I would not hesitate in recommending Coote Lane. I just wish Mum could have stayed.

Reply from Oana Molea, PA at Coote Lane Residential Home

Thank you very much for your lovely feedback, we will pass on your kind words to our team. We are delighted to hear about your experience and the kind and genuine care that your mother received, this is very much at the heart of our ethos and we work hard to ensure a welcoming 'home from home' feel for everyone. We hope your mother will continue to receive the good care and attention she deserves. Thank you for taking the time to share this.


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Review from D C (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so well looked after whilst in Coote Lane Residential Home.
I called in to see the residents and staff and as usual, I was made so welcome. The home was decorated for the King's coronation and it was lovely chatting with Mum's friends and carers.

Reply from Oana Molea, PA at Coote Lane Residential Home

Thank you so much for this lovely review, we will pass on your kind feedback to the team.


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Review from Gill S (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I reviewed Coote Lane Residential Home very shortly after Mum had moved in following a terrible experience at another care home. Now 12 months down the line I feel able to give a more knowledgeable review based on our experience over the last year. In my opinion, it is a ‘home’ in every sense of the
word. It’s enormously difficult to make a care facility into a ‘home’ but I believe it has been achieved here. I am constantly impressed by the commitment and resilience of the management team and staff who go beyond expectations to keep the residents safe, happy and content.
The only thing that disappoints me is the fact that the CQC rated Coote Lane with a ‘requires improvement’ just as the new management team had started in June 2021. In fairness, this needs updating to truly reflect the incredible work being done. It may mislead potential customers which is unfair. It was recommended to us otherwise we would have been reluctant to view it based on the CQC report. I’m so glad we were introduced to Coote Lane.

Reply from Jane Williamson, Area Manager at Coote Lane Residential Home

Thank you very much for your lovely review and feedback on the amazing work our management and care team have made in Coote Lane since June 2021. We recently had our Local Authority annual quality inspection, and we were delighted at how many families came along to share the positive feedback of their loved ones' experience at Coote Lane. Our inspector was very complimentary about how we go 'Over and Above' in all aspects. We are very keen to show CQC how incredible our home is and have asked them to come and inspect as soon as they can. We really value our families' support and thank you for your review.


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Review from S D (Granddaughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s lovely arriving in Coote Lane Residential Home, the home is warm and inviting, the staff are friendly and accommodating. It’s evident how much the staff care about the residents which is extremely comforting. Even when our granny is being asked what she’d like for tea, the staff interact with her
in such a gentle and genuine way. We love seeing pictures of our granny on the wall enjoying activities and crafts - we’re so happy knowing she has access to such consistent, kind care. Thank you so much for looking after her.

Reply from Jane Williamson, Area Manager at Coote Lane Residential Home

Thank you very much for your lovely feedback, we will pass on your kind words and 5-star rating to our team. We are delighted to hear about your experience and the kind and genuine care that your granny receives, this is very much at the heart of our ethos and we work hard to ensure a welcoming 'home from home' feel for everyone, with lots of opportunities to take part in activities. Thank you for taking the time to share this.


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Review from J R (Respite Resident) assisted by family/friend published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here for respite and have found the staff very friendly and my needs have been taken care of.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave us your feedback on your recent experience at Coote Lane Care Home. We are proud of the services our team is able to offer and provide for all of our service users, however, we are always looking for ways to improve them further. We can see from your review that there may be specific areas for improvement and would like the opportunity to explore this further. Our home manager looks forward to inviting you for a hot drink with us whenever is convenient to hear your feedback. Thank you again for taking the time to leave us your review, it will be passed on with thanks to the team.


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Review from A S (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and friendly and look after residents very well. We are made welcome and encouraged to visit whenever we want - not the case in Dad's previous care home. Can't fault the way Dad is cared for and would recommend this home.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane your lovely feedback. We are always proud of our teams and the service they are able to provide, however, it means a great deal to all of us involved in the home, to see such a lovely review and that your dad has settled in so well within the home. We are, of course, always looking for new ways to further improve our services and therefore would be grateful for your feedback. Please make sure to pop in and see us soon for a hot drink and have a chat with the team in regards to your ideas, we look forward to it! Thank you again.


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Review from Joyce S (Sister of Resident) assisted by family/friend published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was perfect. The staff are brilliant - care excellent. I recommend it to everybody.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane your feedback. We are proud of the high standard of service our team is able to provide and we are thrilled to see that you have been able to witness this first hand! The team works hard on every minor detail in our homes to ensure the best quality care and attention however if you feel you have any suggestions on how we can further improve our service then please make sure to get in touch with the team as we would like to hear from you. Thank you again for your feedback we will make sure to share it with all at Coote Lane


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Review from Ian F (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who always try their best.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane your feedback. We are always proud of the high standard of service our team is able to provide and appreciate when this is recognised by the important people in and visiting our home. If you have any suggestions on how we can further improve our service please make sure to pop by to see the team and share your thoughts with them. Thank you again and we look forward to seeing you very soon


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Review from Keith M (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experince of my mother being in the care home is very positive. The manager and staff are extremely positive and upbeat. Nothing is too much trouble. Mum's bedroom is very nice and always kept tidy. It is kept to a very high standard, and we are very pleased. I am concerned about the price of the
care. This is my only issue.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the team at Coote Lane your feedback. We are truly proud of our team for the high standard of services they are able to provide and we ensure that all of our service users, their friends and relatives are made to feel at home at all times. The team continues to work hard to look for new ways to improve our service and we always appreciate feedback from all who visit us at Coote Lane. If you would like to discuss your concerns around pricing we would be happy to book some time for you to have a chat with our management team to review together, along with any other suggestions you have in mind. Your compliments will be shared with the team and we thank you again for leaving your feedback, it really is appreciated and we look forward to seeing you soon.


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Review from Stephen G (Mother of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything you have done to turn my mother around. If the situation hadn't been dealt with, then my mother would probably not be here now. Many thanks to everyone here.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for leaving the team at Coote Lane with your feedback. Our team is always proud of the high level of support they provide to all our service users however it's always much appreciated to have this recognised by those closest to our service users. We are glad to have your Mother so settled with us and that the team has been able to have such a fantastic positive effect on her and we are more than thrilled to have her a part of our Coote Lane family. If you have any suggestions on how we can further improve our services please feel free to pop in and have a chat with the team. Thank you again.


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Review from Carol F (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very apprehensive about my 99-year-old dad going into care after a bad fall, but I needn't have worried. From day one all the staff and especially the manageress made a positive impact on me and more importantly took over the role of caring and keeping my dad safe. After a few teething problems (created
by my dad, not the wonderful staff), he has settled in very nicely and looks extremely well. it is a pleasure to visit any time as there is no restriction and I am made to feel welcome, every time I walk through the door. I am so grateful to all the staff. Thank you so much, you have lifted the guilt I feel, as I cannot fault the care you are giving my dad.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the team to leave the team at Coote Lane Residential Home your feedback. We are proud to hear how settled both you and your father are with all of the team at Coote Lane and are so happy to have you both a part of our home. Making the decision to look for any sort of care support can more often than not be a daunting experience, and we as a team have it as one of our top priorities to ensure we do everything we can to make the transition as effortless as possible - it really is appreciated when the team's hard work is recognised so positively and we thank you for this. If you have any suggestions on how we can further improve our services at Coote Lane please feel free to come and have a chat with us any time, we look forward to seeing you soon.


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Review from J T (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for looking after Mum, especially as she is now bedridden. The care has been wonderful, and the staff have been very caring about Mum's needs. I am always made to feel very welcome when I visit. The home is very lucky to have her at the hem; she is an excellent manager.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane Residential Home such a lovely review. We are very proud of how homely and welcoming Coote Lane is to all of those who visit us or stay with us and appreciate being able to feedback to the team and the impact they make every day. If you have any suggestions you would like to make to further improve our services, please reach out, and we look forward to seeing you soon - thank you again.


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Review from Jenny H (Daughter of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my mum in Coote Lane Residential Home she is always happy and well looked after. I find the staff very friendly and always willing to help. All Mum's needs are well met.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the team at Coote Lane your feedback. We are thrilled to hear how happy your mum is with us and that the services the team are providing are well up to our standard as a company. If you have any suggestions on how we can further improve, please get in touch directly with our Home Manager at Coote Lane. Thank you again from all of us at Coote Lane Residential Home.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Coote Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Coote Lane Residential Home is calculated as follows: ( (126 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coote Lane Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Coote Lane Residential Home

What types of Care is Coote Lane Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coote Lane Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coote Lane Residential Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Coote Lane Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coote Lane Residential Home to the centre of Preston?

2.7 mile(s) as the crow flies, distance by road may be significantly further.