The Croft

11a Albany Road, Morecambe LA4 4JY
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3.6 4 Reviews
  • The Croft, Morecambe
The Croft is a residential home that cares for individuals with learning disabilities, brain injury, mental health and treatment-resistant psychosis.

There are excellent facilities at the home, and all bedrooms are ensuite.

Well-trained, caring staff provide person-centred care in a specially adapted home. Dignity and respect are at the core of care services.

A home-from-home experience is provided by the friendly and welcoming staff, who have a wealth of care experience between them.

Relatives are kept informed regularly about any major care decisions.

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Care Provided by The Croft

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 6 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Flora Mason (Owner/Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Croft Reviews (4)

3.6

The Croft has a Review Score of 3.6 (3.600) out of 10, based on 1 reviews in the last 2 years. Over all time The Croft has 4 reviews.

Overall Experience

  • 3
  • 0
  • 1
  • 0
  • 0

Date Published

4
0
0
1
3

Review from Alison A (Sister of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister has been at The Croft for a year. I am an infrequent visitor due to location and my experience of some aspects of her care are limited.
The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated,
as did her health and well-being. I was not contacted to inform me of concerns, though staff evidently found it difficult to understand her needs.
I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express.
She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs.
I am pleased with the improvements and I now feel confident that my sister is happy and well cared for at The Croft.

Reply from Flora Mason, Owner/Manager at The Croft

Moving home could be stressful for anyone. However, her behaviours' could be challenging, but working closely with our resident family their support and input improved the care experience for her.


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Review from Linda S (Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at The Croft for over 22 years. I am happy and well looked after by a great team. I enjoy trips and outings. The food is very good. I enjoy my space in my luxurious bedroom.

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Review from Trish M (Mother of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problem with anything, been nothing but helpful since my son has been there. Wish he'd gone there earlier.

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Review from Thomas G (Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy spending my free time at The Croft. I enjoy choices of meals and food is great.
I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.

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Current Review Score: 3.6 (3.600)

Overview of Review Score

The Review Score of 3.6 (3.600) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.600 for The Croft is calculated as follows: ( (1 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 10 Ratings = 3.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for The Croft is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2. 0 Positive Reviews ÷ 1.2 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Croft

What types of Care is The Croft registered for?

Older Person Care, Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Croft provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Croft have?

There are 6 Single Rooms.

What are the Facilities & Services at The Croft?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Croft to the centre of Morecambe?

0.8 mile(s) as the crow flies, distance by road may be significantly further.