The Croft Rest Home

84 King Street, Whalley, Clitheroe BB7 9SN
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9.4 29 Reviews
  • The Croft Rest Home, Clitheroe
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Care Provided by The Croft Rest Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Walsh (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (28)

Funding & Fees Guide for The Croft Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,292 – £1,292
    • Self-Funded Residential Dementia Care £1,292 – £1,292
    • RESPITE Self-Funded Residential Care £1,292 – £1,292
    • RESPITE Self-Funded Residential Dementia Care £1,292 – £1,292
  • (these prices are only a guideline, please contact The Croft Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Croft Rest Home Reviews (29)

Total of 29, showing 21-29
9.4

The Croft Rest Home has a Review Score of 9.4 (9.376) out of 10, based on 5 reviews in the last 2 years. Over all time The Croft Rest Home has 29 reviews.

Overall Experience

  • 27
  • 2
  • 0
  • 0
  • 0

Date Published

29
1
2
5
24

Review from David H (Son of Resident) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In these unprecedented Covid-19 times, I wanted to comment on the superb job that the staff at The Croft are doing. They have certainly gone the extra mile in keeping the residents safe and healthy and as well spirited as can be expected. It is now approaching two months since I have been able to visit
my mum, which as you can imagine is very difficult but knowing that she is being so well looked after is a huge source of comfort.

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Review from Alyson F (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of The Croft since February 2019, and during that time, she had received excellent care, is happy and feels very safe there. I cannot praise the staff highly enough for their attention to detail, their patience and professionalism. The home is extremely well managed and is always
clean and well presented, and the food is really good and nutritious.
We are always made to feel welcome when we visit until coronavirus caused a prolonged shutdown, which has also been managed excellently due to the dedication of the staff who have gone beyond our expectations to prevent exposure of residents to the virus.

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Review from Sandra (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to give a huge 'thank you' to the manager and staff at The Croft for making sure our relatives are staying safe. The home was locked down very early and shortly after that, staff were asked to sleep in after their shift, to minimise the risk of infection. That was all instigated before Government
guidelines. I visit mum often, standing at the window and the staff always have her ready for the time I visit. They do everything they can to ensure the visit runs as smoothly as possible and nothing is too much trouble. I can't thank everyone enough for the sacrifices they are making to keep everyone safe. Let's hope this crisis passes soon and we can all enjoy a big outdoor party with our loved ones. Thank you.

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Review from Gary C (Son of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into the Croft in June and sadly passed away on October 6th. In that short time, she was looked after superbly, in a well run, clean and caring environment by all the staff. We had the privilege of staying with Mum by her bedside, for four days prior to her passing. The care the staff
gave in that time, not just to our mum, but to us was outstanding. We will never be able to thank them enough and whatever Farrington Care Homes is paying them, it isn't enough.

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Review from Nik E (Friend of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft Rest Home is very dedicated, professional, caring and meets all the requirements expected of a care home and excels them. The management are amazing and very approachable. The staff are very friendly and always happy to help whatever the matter. There have been a high number of improvements
over the years to meet the taste of all the service users and the home is gleaming with pride. The home is very clean and always smells lovely. Each service users needs are met outstandingly.

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Review from Julie S (Daughter of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft is a well run, clean, exceptional care home. My mother has been there several years and is always well cared for. The staff are wonderful and the manager is very approachable and very conscientious. At the moment improvements are being made, not finished yet but it will be wonderful when finished.
I have no qualms about this care home at all and the food is wonderful.

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Review from Julie H (Friend of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Croft Care Home staff very approachable and helpful. I visit every so often and they are always willing to help. The atmosphere is always friendly and upbeat. They always have good entertainment for the residents and the music they provide gives off a great atmosphere.

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Review from Nicole S (Regular Volunteer) published on 13 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteered at The Croft Rest Home on the 29th August 2016, for a summer fair to help raise money for a sensory room. While volunteering, I could see that staff were very attentive to all residents and they worked well as a team to make sure everything ran smoothly, while providing normal day-to-day
care for the residents.


The residents were involved throughout the fair if they wanted to. However, if residents didn't feel like joining in, staff made sure they followed their daily routine, allowing them to perform their normal activities. It was nice to see residents having a dance to the singers and just socialising with visitors that came to the fair. The grounds of the home were also very clean and well presented.


The managers were very friendly and came to check if all volunteers were ok, asking whether we needed drinks or food throughout the day. You could see that they had a lot of things to do, but it was nice for them to check on us and the visitors.


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Review from Gertrude W (Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way they treat me with respect and dignity. They always ofter me a good choice of meals and will go out of their way to accommodate me. I'm very happy here and can't fault it. They are always willing to go out of their way to help me and others. They are all very approachable in all aspects
of my day to day living.

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Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for The Croft Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for The Croft Rest Home is calculated as follows: ( (57 Excellents x 5) + (1 Goods x 4) ) ÷ 58 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.393 Points relating to the number of positive Reviews for The Croft Rest Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 5 Positive Reviews ÷ 5.6 = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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