Dovehaven House

58 Moss Road, Halsall, Southport PR8 4JQ
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9.5 19 Reviews
  • Dovehaven House, Southport
Dovehaven House provides respite and dementia care for up to 40 older people.

Located in Southport, Merseyside, the home is just two miles from the seafront. Set on a residential street surrounded by fields, the home has a quiet setting with country views while being close to local shops and amenities.

All bedrooms are single and 14 have en-suite facilities. The home also features lounge and dining areas, a recreational pub-style room, a sensory room, a hair salon, a lift, a courtyard and a large garden.

An activities coordinator delivers an activities programme that includes exercises, games and outing in the home’s minibus.

All food is home-cooked with residents’ preferences and dietary requirements catered for. Residents can receive as much support as they need for eating and drinking.

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Care Provided by Dovehaven House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Hannah Cavanagh (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Dovehaven House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £825

  • Respite Care and Dementia Care from £825.40 per week (Dependant on room and care needs)


    Local Authority residents are considered, please speak directly with the Home Manager.
    (these prices are only a guideline, please contact Dovehaven House directly to find out the price for your requirements)
  • (these prices are only a guideline, please contact Dovehaven House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private visitors parking at the front of the home.


Dovehaven House Reviews (19)

9.5

Dovehaven House has a Review Score of 9.5 (9.476) out of 10, based on 7 reviews in the last 2 years. Over all time Dovehaven House has 19 reviews.

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Review from J G (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff member who assisted my dad in getting changed when his clothes got messy with his food. Also to the staff member who helped me find a pair of slippers elsewhere when we could not find a pair that matched. Always willing to help.

Reply from Abi Warley, Digital Marketing Assistant at Dovehaven House

Thank you so much for sharing your kind words about the care your dad is receiving. We are so pleased to hear how well he is being care for and being supported by our staff at Dovehaven House. Our residents comfort and care is one of our top priorities.


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Review from K L (Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for 3 weeks and found the staff very friendly. I am going home soon and will miss them. I have been in other homes before but never felt settled like this home.

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Review from P W (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my father arrived here at Dovehaven House, the staff have been very helpful and caring towards my father. The food, washing and my father's needs have been met 100%. Nothing is too much trouble to help you and the staff are amazing. I give all 10 out of 10.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven House

We so appreciate your 10/10 score! Thank you for your review and your comments, they are very much appreciated. Kind regards


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Review from Linda H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming up to one-year residency.
My mother has settled in very well. Her physical well-being has improved so much this past year. She has never been a joiner, but there is plenty to interact with should she want. She certainly enjoys the meals, all freshly cooked. Plenty of tea and biscuits/cakes.

For myself, the staff are always helpful and engaging.
I’m confident with the knowledge she is safe, healthy and very well looked after.

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you for taking the time to write this 5-star review. I have passed your positive comments on to the home manager and his team, especially the catering and activity staff. Thank you once again and am pleased that your mum is enjoying her time in the home.


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Review from K R (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the whole team at Dovehaven House. The care is consistently excellent. Communication from Dovehaven House to me is also excellent. I am kept informed at all times of any issues surrounding Mum’s well-being. Furthermore, the team go one step further, by marking birthdays and special events,
making them that little bit more special.

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you for taking the time to complete this review. I have passed your positive comments on to the manager and his team. I am pleased that your mum is enjoying her time within the home.


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Review from Sharon B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home very good, caring and helpful. Very understanding with Mum as sometimes she can be difficult.
Nothing is too much trouble for them. I have no problem with Doverhaven House.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven House

Thank you very much for giving Dovehaven House a 5-star review! Your comments are very much appreciated. Kind regards.


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Review from Janice D (Daughter of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Dovehaven House for 6 weeks now. We can't believe how well she is doing and the positive changes we can see in her. She went there as an emergency placement after having a fall. She settled in straight away and the care and attention she got from the staff was amazing. They go 'above
and beyond' to ensure her needs are met and have also supported us as a family because we were very worried about how she would cope at first. We can pop in to see her anytime night or day. Nothing is too much trouble and without exception each staff member we have met has been friendly, caring and professional. Mum loves her room and there is no problem with us bringing items in to personalise the space. She enjoys reading her book in their lovely garden. All Mum talks about is how lovely the staff are and how good the food is! We are so pleased that Mum has chosen to stay here on a permanent basis. Dovehaven provides an excellent service and should be very proud of what they do!

Reply from Maxine Farnworth, Corporate Development Manager at Dovehaven House

Thank you for your kind words, the team at Dovehaven House work tirelessly to ensure each and every resident feels loved, welcomed and cared for and that includes their visitors. We appreciate you taking the time to review the home.


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Review from Susan H (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Dovehaven House since June 2020. The care my mum has received has been excellent. The staff have always been very friendly and helpful to me. My mum has been very happy at the home, saying how good the food is and well looked after she was (even suggesting me and my husband book in
for a few days because it was so good). I can't praise the staff enough. They are so kind, patient and caring. I would recommend this home to anyone.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven House

Thank you very much for your recommendation, we do appreciate your kind comments about the team in the home, they will be so glad to have been recognised. Kind regards


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Review from Rachel L (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Dovehaven House last August as an emergency respite case. We had looked around a few other homes and whilst Dovehaven House is not as luxurious as some, we felt the attention and time given by the manager and other staff were excellent. They understood that this was an emotional time
for us and supported us throughout the process. After the respite period we felt it was in Mum's best interest to stay as a permanent resident. Mum is extremely well cared for. The staff are friendly, caring and have a good rapport with Mum. I feel they know her personality, likes and dislikes. They never stop working. The food is amazing (particularly the puddings) and the home is spotlessly clean and safe. Mum always looks smart, clean and well cared for. Her en-suite room is lovely and we were encouraged to make it personal with all her own knick nacks from home. Thank you to everyone at Dovehaven House, we really do appreciate all you do.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven House

Thank you very much for your review of Dovehaven House. I am sure that the manager and his team will be really pleased to read your positive comments, as they work so hard to ensure that our residents feel safe, well and cared for. Kind regards


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Review from Jacqui J (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The face to face visits with my lovely dad has been so emotional and amazing, it was just so fantastic to sit next to him and hold his hand. I've been twice so far and both times have absolutely made my day! I just want to thank Dovehaven for making this possible for me and also to thank all the staff
for all their constant hard work especially at these difficult times.

Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven House

We cannot imagine how it must feel to be once again reunited with your father. We are so happy for you and all of our family members and loved ones. Your thanks for the team at Dovehaven House will be greatly appreciated by everyone. Kind regards


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Review from Kate K (Wife of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff management and amazing care. My husband is very settled and comfortable in this home! He is always looking smart and well presented. Would not hesitate in recommending Dovehaven House to anyone!

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you for taking the time to write this review. I have passed on your positive comments to the home manager and his team at the home. Thank you once again for your wonderful feedback.


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Review from Pauline B (Niece of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved into Dovehaven House just over one year ago. I visited regularlyly until lockdown and observed that the staff are very caring and interact well with the clients. My aunt enjoys her food and is very happy with the meals there. She has a nice comfortable room. I have visited her today for
the first time since lockdown in the new pod. I was happy to see her condition has not deteriorated in the last 9 months.

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you for taking the time to send this review. I have passed your positive comments onto the staff team within the home. The team always are striving to go above and beyond for all their residents to ensure that this very difficult time is as pleasant as it can be.


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Review from Susan W (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what can I say? The new Pod is amazing, and I can’t praise all the staff enough for what they do, to make each visit with my mum a great experience. Big shout out to team Dovehaven, keep up the excellent work you all do.

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you so much for taking the time to write this review. I have passed on your positive comments to the staff team. I am so pleased that the Pod is working as it should.


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Review from Phil M (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about my mum going into care, and Dovehaven House has exceeded all my expectations. The management and staff have been wonderful, they have been responsive to all my questions and any concerns I've had, and they have succeeded in getting mum settled in her new home. I can't thank
everyone enough!

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you for your positive comments and taking the time to write them down.
I am pleased that the homes team have made the transition smoother for you and your family.
I will pass on your thanks to the staff team and Manager.


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Review from Barbara M (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed here for a few weeks before he died in April.
I’d like to thank the staff for looking after him so well in the last weeks of his life when family and friends could not visit. Special thanks to one of the carers, he had obviously spent time getting to know and care for him.
It means
a lot.

Reply from Daniel Blaney, Home Manager at Dovehaven House

Thank you so much for your kind words Barbara. We will share this with our team.


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Review from Debbie J (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in this home as there was a breakdown in care during the pandemic (lived with her husband). The staff and management have happily provided us with a daily update of my mum's wellbeing. She has settled in extremely well. They have no Covid-19 at the home which is due to their rigorous
application of health and hygiene (re cross-infection). My mum has previously been a resident early 2020 for respite and I visited frequently. Staff and management are wonderful.

Reply from Daniel Blaney, Home Manager at Dovehaven House

Thank you so much for your kind review with regards to mum's care here at Dovehaven House. I will ensure this wonderful review is fed back to all our staff during our Daily Flash Meeting tomorrow.


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Review from S H (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, the building is clean. The staff are helpful especially when mum was very poorly.

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Review from J K (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent and very caring - all very friendly and welcoming. Great activities for residents weekly. Always put the needs of residents at the top of everything they do. Great choice of food and plenty of cakes! Treat family/friends very well and always get a cuppa. Any issues dealt with efficiently
and with care. Support staff absolute treasures - making cards, cakes, decorations, jigsaws - endless patience.

Reply from Maxine Farnworth, Estates Manager at Dovehaven House

Thank You for your kind words, it means the world to us.


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Review from Sharon T (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum went to live at Dovehaven House, the level of care has been outstanding. All the staff have wonderful caring natures and treat mum with the utmost of respect and love. Mum has vascular dementia and despite mum having very little communication, they do have a good level of understanding her
and always ensure she is clean, safe, comfortable and has everything she needs. Communication between the staff and myself is also excellent with both management and staff providing me with regular updates on mum's condition covering both practical and nutritional needs as it has progressed. I would highly recommend this care home. Everyone wants the best for their mum, and I feel we have just that with this excellent team at Dovehaven House. Thank you.

Reply from Jan Hunstone, Regional Manager at Dovehaven House

Thank you for your comments. I have passed on your thoughts and praise to the staff at the home.


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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Dovehaven House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Dovehaven House is calculated as follows: ( (73 Excellents x 5) + (8 Goods x 4) ) ÷ 81 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Dovehaven House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Hannah

Hannah Cavanagh

Job Title: Home Manager at Dovehaven House

Welcome to Dovehaven House, where we are dedicated to creating a warm, supportive and homely environment for our residents.


Frequently Asked Questions about Dovehaven House

What types of Care is Dovehaven House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dovehaven House provide?

Day Care & Convalescent Care are other types of care provided.

How many Rooms does Dovehaven House have?

There are 40 Single Rooms.

What are the Facilities & Services at Dovehaven House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dovehaven House to the centre of Southport?

1.7 mile(s) as the crow flies, distance by road may be significantly further.