Review from S J (Ex Family Member) published on 29 April 2022
Submitted via Website • Report

Overall Experience

My dad was in the home for only a short period of time however this didn’t diminish the care my dad received. Staff were always attentive and caring, they could never do enough for us as a family. The home is fantastically decorated and gives off the feeling of being comfortable and welcoming. Thank

you all.

Reply from George Appleton-Carroll, Acting General Manager at Barchester Dovedale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul C (Nephew of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

I cannot praise all the staff from the management to the cleaning lady at Barchester Dovedale Court Care Home enough, each and every member of that committed family are brilliant and you are welcomed as part of that family every time you visit or call. My uncle joined Barchester Dovedale Court Care

Home just at the start of the pandemic when things were very worrying indeed but the transition and care he has received from the first day has been brilliant. Nothing is too much trouble for the staff at Barchester Dovedale Court Care Home and the love and care he receives are second to none. I could not imagine or think of him being anywhere else. He is so settled and content that it makes life so much easier for me knowing he is in the best possible hands. Barchester Dovedale Court Care Home is a brilliant care home with amazing staff. Thank you all, so, so much and kindest regards.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Rosie B (Granddaughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

I love Dovedale and Grandma loves it too, right from the start of the process of Grandma needing care, from how they answered the phone to how much reassurance they offered us. Grandma arrived during the pandemic and they put me at ease so much.
Grandma was not doing so well before she went to live

there, wasn’t eating much, drinking or taking her medication and very little conversion, now I can have little conversations with her again, she’s got a second wind. I love seeing pictures of her being so happy and loving life again.
The love and care I see given to grandma makes my heart swell with happiness, the feeling is overwhelming. We tried so hard to care for grandma at home and do the best we could and when we couldn’t anymore, all I wanted was for her to get the best care and feel loved every moment of the day, which I feel grandma truly does feel. I don’t think the staff will ever know how much I love and appreciate them. Such an amazing care home.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words. I will give feedback to the team, they will be delighted.

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Review from Geoff S (Relative of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother's partner has been a resident for almost two years and has had the best care you could wish for. Having been unable to visit due to the pandemic, the staff have done a really fantastic job looking after and keeping people safe. As a visitor, it really is a wonderful place, run by truly wonderful

staff, all angels.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your review. It's a pleasure caring for your loved one.

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Review from M J (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

Extremely happy with the home, the staff and the care my mum gets. I feel mum is treated with dignity and respect, and the staff are very friendly and approachable. I regularly receive video calls and cannot thank the staff enough for providing a loving and caring environment. The manager is very supportive

and has a very hands-on approach. Thank you all so much.

Reply from Susan Carroll, Home Administrator at Barchester Dovedale Court Care Home

Thank you so much for the kind words we really do appreciate them and thank you for trusting us with the care of your mum.

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Review from Hazel G (Stepdaughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience

My husband and I are extremely happy with the care given to our stepfather. All the staff are wonderful and caring; we can’t thank them enough for all they do for him. He always looks clean and well looked after and is happy to have a little friendly banter with his carers. Overall, Dovedale Court is

a lovely care home, and whilst we are in this pandemic, they have been fantastic with the video calls, pod visits etc enabling us to have contact.
Thank you very much to the management and staff of Dovedale Court.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Alan E (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

Extremely happy with Dad's placement. The unit at Dovedale has made a big difference in his quality of life.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kay C (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

I have confidence in the care and compassion shown to my mother - particularly during the difficult and distressing past few months.
Our visits are currently limited to the hub but they are well-run and kept clean and safeguarding measures are always adhered to.
The staff are familiar and interactive

with Mum and I know she feels safe and comfortable in their care. They show her respect and treat her with dignity and patience.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark H (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

Given the current circumstances, it was great to be able to see my dad even if it was through a screen. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lesley H (Wife of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience

I have to say the team at Dovedale are the most wonderful, caring people. They are looking after my husband and I could not ask for better - nothing is too much trouble for them. They always correspond with any questions I have and keep me up to date with everything. The staff are very polite and listen

- if there is a problem, they will sort it. I recommend Dovedale to anyone and I can't thank them enough. Five stars from me.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review regarding your husband's care and the positive experience of the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul (Son of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience

The home is a wonderful place for my father. The staff are so caring, nothing is too much trouble. They all have excellent rapport with my dad and with all the other residents. Watching how they treat residents makes me feel so humble - they have such patience and empathy and treat everyone with dignity.

Everyone is interested and speaks to you when you visit - carers, kitchen team, domestics and management. The bond that they establish with family members is wonderful and helps make relatives feel part of the family as well. When he arrived he was agitated and unsettled - the team have done such a good job over the last 18 months to help him feel secure and safe. Impressed with the speed at which the home moved to close the doors to visitors when COVID 19 broke - shows just how much they care for the well-being of residents and staff and that safeguarding their interests is paramount.
Support for families from the management team at Dovedale is exceptional.
A very special place.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jean S (Wife of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience

Nothing is hidden. If a service user needs help for anything there is always staff there to help. If a service user has a toilet accident they are helped straight away and it is cleaned up without a fuss. If a service user does not want to eat they are helped or given something else. There is always

staff to talk to service users or engage in activities. Dovedale Court is always clean and nothing is too much for the staff, from management down.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K T (Wife of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

My overall experience at Dovedale Court is second to none. The standard of nurses and carers along with the support of the administration, housekeeping, activities and maintenance and last but not least wonderful food with choices from the chef and assistance, all make Dovedale Court a wonderful home.

I know my husband is so fortunate at last to be in a home, where I know I can leave him with people that show him love and care, respect for his situation. His medical needs, his behavioural needs are given to him 24hrs. The overall cleanliness in the whole of the home is amazing.
Staff always attend to residents immediately if they see they need attention. None of this would be possible to achieve if Dovedale Court didn't have the standards and training given by the manager and deputy manager, they run a tight ship and it's always down to good management if things are run well. So thank you to the managers and your team.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It is wonderful to hear of the positive experience you and your husband have with the home and I will pass on your feedback to the General Manager and her team. Thank you.

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Review from Alfreda O (Wife of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

My husband celebrated his 90th birthday in residence and I couldn't ask for better. When I visit or take him out for walks etc he is always clean and dressed well. He can look after himself for some things but, he has carers for the things he can't manage. As his wife, I myself am disabled and to know

he is cared for makes my life much easier.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you so much for your feedback. We loved the celebration on his 90th party.

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Review from Deborah W (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother went from independent living in her own bungalow to a two-month stay in hospital, to an assessment requiring a challenging behaviour facility.
A terrible journey made more bearable by the Dovedale facility and staff. Excellent accommodation, wonderful staff attitude, laughter, a feeling

of belonging and care.
Thank you all.

Reply from Rachael Watson, manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words.

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Review from Lucy C (Granddaughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience

Both our grandparents have been residents for the past three plus months, following a difficult period of trying to self-care and cope at home. They are treated with dignity and respect and their individual needs and those as a couple are met consistently. The staff are extremely personable and encourage

conversation and stimulation. They have recently filled in history/background notes to support understanding of their likes/dislikes and we are pleased that care is tailored to them and not delivered on a generic basis. Care is informal and staff are consistent. Regular faces and routine help to support through times of confusion and forgetfulness.
Their rooms are always clean and their personal care is excellent. Food is varied and of good quality/homemade. Should they not fancy the daily menu they are offered/tempted with something to encourage nutrition. We are confident that they are safe and being looked after now it is no longer viable for them to live at home.

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Review from Paula K (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience

My mum has Alzheimer's and has been here for a few weeks and already we have seen a change in her (for the better), her behaviour is nowhere near as challenging as it was, she is starting to look more relaxed, healthier, and even fun.
Mum's behaviour beforehand could sometimes be very challenging

and become agitated. Mum is so comfortable and relaxed in there, us as a family have the piece of mind and comfort knowing that Mum is being cared for and her needs met. It's hard to accept that Mum can't be in her own home as life can be so cruel, but she is much happier in here than she was at home. All the staff/management/chef go above and beyond and can't do enough for her and us as a family.
They made Mum a birthday cake for her 81st. Mum was very happy and was singing old war songs, it was just like having our mother back, brilliant. You're made to feel so comfortable, offering hot/cold drinks and biscuits. I know that this home is the best for my mum because of all the qualities they have to give and offer.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your lovely comments.

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Review from Helen V (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience

Always find staff caring and attentive to mum, and willing to engage in conversation re. mum's health and well-being with the family.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your review.

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Review from George C (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been in the home for over 15 months and I consider myself very lucky to have found a good, caring home for my wife.
She is always clean and the staff are lovely.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your kind comments.

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Review from David T (Son-in-law of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience

My father-in-law has been cared for in Dovedale Court since March 2016. The Care he receives has been excellent. The staff are always extremely professional and all show the residents so much love and care, even when faced, with some very distressing and challenging behaviour. The home is always

very clean, the food is excellent and residents are treated with the utmost respect. Father-in-law is settled and happy. The residents are regularly treated to singers etc, who come and perform. On his 80th birthday, a singer was brought in. He was then presented with a beautiful 80th birthday cake. He was also presented with a fantastic picture of his favourite dog. They made sure his 80th was a very special day. We can not thank them enough for the wonderful memories we have of that day. We can not fault in any way the care my father-in-law has received at Dovedale Court and would recommend 100%

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Barchester Dovedale Court Care Home

Care Provided by Barchester Dovedale Court Care Home

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Funding & Fees Guide for Barchester Dovedale Court Care Home

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