Barchester Dovedale Court Care Home

Dovedale Avenue, Ingol, Preston PR2 3WQ
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9.9 48 Reviews
  • Barchester Dovedale Court Care Home, Preston
Dovedale Court is located in Ingol, Preston. Dovedale provides first-class residential care alongside expert dementia care in The Memory Lane Community. Dovesdales Tesseyman Suite located on the top floor of the home delivers expert Challenging Behaviour and Complex needs care, Lead by a Senior Nurse, Nursing staff and Highly trained Support workers. Unfortunatly Dovedale Court is not an EMI Registered home, but other homes in the Barchester Group deliver expert EMI Nursing Care.

Dovedales highly qualified team tailors a care plan for each individual. And dedication can be seen across the board - in their cooking, hospitality and organised activities for their residents.


Feel free to visit and see what Dovedale has to offer.

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Care Provided by Barchester Dovedale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • George Appleton-Carroll (Acting General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Barchester Dovedale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,591

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Dovedale Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Here at Dovedale people are encouraged to come visit when ever they want, however please be mindful that meal times are a busy time in the home. Mealtimes are from 1pm and 4.30pm


  • Parking

  • Dovedale Court has a Large car park to the rear of the building, when approaching Dovedale, you drive past the main entrance to find the next right turn which leads to the car park.


Barchester Dovedale Court Care Home Reviews (48)

Total of 48, showing 41-48
9.9

Barchester Dovedale Court Care Home has a Review Score of 9.9 (9.897) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Dovedale Court Care Home has 48 reviews.

Overall Experience

  • 45
  • 3
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Date Published

48
3
9
15
33

Review from S M (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for four years until his death this year. Without the experience of care homes, it is true to say that is was a shock and we were unprepared and things were very upsetting. We didn't feel the home was clean enough or enough activities to keep dad busy. But since those early
days, we have grown to like the home very much. The staff were lovely and caring and treated patients with respect. Food always looked very appetising and dad seemed to enjoy it. It was warm and cosy and seemed like a real family. New management a year ago has made a huge difference too. It is a tight ship run very well. Thank you

Reply from Sue Carroll, Home Administratror at Barchester Dovedale Court Care Home

Thank you for your kind comments.


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Review from Ann H (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Dovedale Court Care Home to anyone. It is warm, friendly and you feel relaxed as you go in. I have been visiting my husband for 3 years and have always found the staff very welcoming. The carers are wonderful and so are all other staff. The home is of the highest standard. The care
and support is of the highest standard. Residents are all treated with dignity and love. No one needs to feel apprehensive about a loved one going into Dovedale Court. It's a wonderful home!

Reply from Tracy Hough, General Manager at Barchester Dovedale Court Care Home

From all the staff, thank you for you very kind comments. We feel privileged to be able to care for your husband and have such lovely visitors to our home.


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Review from Mary V R (Friend of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my friend. The staff are always friendly but most of all they treat the residents with hugs and kisses which always goes down well.

Reply from Sue Carroll, Administrator at Barchester Dovedale Court Care Home

Thank you so much for your kind comments. Our aim at the home is to make families welcome and feel that they have done the right thing in letting us care for their loved ones.


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Review from Kerry T (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, Dad is so much happier, well cared for and we as a family feel much more relaxed knowing he is so well cared for. All the staff have treated him with such kindness despite some very challenging behaviour on his part. All the staff, especially his key worker and the nursing staff understand
fully his needs and are able to handle his challenging behaviour with dignity, kindness and great professionalism. All the family feel that the care he receives has allowed us to get back some normality within our own lives and we would like to thank everybody for the care and attention Dad receives.

Reply from Sue Carroll, Home Administrator at Barchester Dovedale Court Care Home

Thank you for your kind comments, our aim at the home is to make sure that the families are happy with the care their loved ones receive and can have peace of mind knowing that they are being taken well care off.


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Review from MS (Son of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Barchester Dovedale Court Care Home are considerate to my mother who has Vascular Dementia and can be trying at times. Staff seem to cope with her very well, even in her most difficult times and always on hand to assist. Food provided at meal times smells good and appetising and enough for
her to eat. We are happy with Mum's care at Barchester Dovedale Court Care Home.

Reply from Tracy Hough, General Manager at Barchester Dovedale Court Care Home

Thank you for your very kind review.


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Review from PR (Wife of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home gives the best care that I could wish for. They care, love and provide the safest area for him to be in. They never cease to amaze me by how they put themselves out for the residents and families. They involve us in choices of activities and the people who provide for them. ALL staff
interact with the residents and relatives with a smile and chat, no matter where or when they meet you. It is a pleasure to go there and peace of mind when I'm away.

Reply from Tracy Hough, General Manager at Barchester Dovedale Court Care Home

What a lovely response and thank you very much for your kindness.


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Review from P H (Son of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff make sure the residents are well cared for. Dovedale Court has a friendly, homely atmosphere and is kept clean and tidy.

Reply from Tracy Hough, General Manager at Barchester Dovedale Court Care Home

Very kind response thank you.


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Review from Eileen B (Wife of Resident) published on 8 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to a Suite at this home. He had been admitted to hospital a couple of months previously because of his very challenging behavior. I had worked as a healthcare professional for 35 years but I was really disappointed by the level of care the NHS provided in my husband's case -
some of the staff seemed to have no understanding of dementia. At the time of his discharge from hospital he was needing 4 or 5 carers when they were delivering personal care. Within weeks of his arrival at this home he was showing much less aggression. The staff had a real understanding of the nature of dementia, and they had an abundance of patience despite caring for residents some of whom had extremely challenging behaviour. My husband eventually had to be moved partly because he was needing more nursing care and partly because I had moved to another part of the country. I would have no hesitation of recommending this care home.

Reply from Sue Carroll, Home Administrator at Barchester Dovedale Court Care Home

Thank you very much for your lovely comments, our aim here at Dovedale Court is to look after the clients families as well as the clients and make them feel that they have done the right thing in placing their loved ones with us.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Barchester Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Barchester Dovedale Court Care Home is calculated as follows: ( (158 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 175 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dovedale Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

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Sarah Fryer

Job Title: Head Housekeeper

Joined: 2014

Sarah has worked at Dovedale since 2014 as a Housekeeping Assistant and became Head Housekeeper in 2016. Sarah runs a team of Laundry assistants and Housekeepers, ensuring that all the residents clothes are clean and looked after, and that the home looks the best it can on a daily basis


Susan

Susan Carroll

Job Title: Home Administrator

Joined: 2011

Sue has worked as Dovedale Home Administrator since 2011, Sue has worked under a couple of managers, but now works under Diane Langford. Sue ensures that all the finiancial departments of the home are running correctly, while sorting through residetns files and the apoointment of Staff


Memory Lane

Memory Lane Community

Job Title: Seniors and Care Staff

Joined: 2004

THe Memory Lane Community at Dovedale court has Senior Carers and Carers who work 24/7 for the residents on the Community, all fully trained to the high standards that Barchester Healthcare Expect


The Tesseyman

The Tesseyman Suite

Job Title: Care and Nursing Staff

Joined: 2012

At Dovedale, the Tesseyman Suite is complete with a number of Trained Nurses and Trained Support workers, who all Complete Mandatory Training in relation to the job they will be doing.


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George Appleton-Carroll

Job Title: General Manager

Joined: 2021

George has worked for Barchester since 2018 and has recently secured a promotion to the General Manager here at Dovedale Court Care home