Review from Alison M (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

I cannot praise the team enough. My Mum was so happy with the environment and the care she had. She enjoyed the patio, chatting with carers, the food and her room was comfortable and warm. She was living there at the most difficult time and although she struggled with the restrictions she knew that

they were want to protect everyone and were very successful in doing so. Staff were amazing at keeping us up to date and their compassion and skills were first class. Highly recommended!

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Review from Sue W (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience

I cannot recommend this care home enough. My mum has lived at this home for nearly 3 years and I cannot in that time fault the care she has received. The manager does an excellent job and is approachable, knowledgeable, and professional. The care staff do an amazing job and treat mum with the utmost

respect and care. The carers are delightful and always keep me updated on any health issues and concerns.

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Review from Stephen D (Son of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

Looking after mother well despite medical conditions.

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Review from Pauline M (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience

My mother has been there for only three weeks and can be quite difficult at times, but all the staff I have spoken with have bent over backwards to ensure she is as happy as possible. Cannot thank the manager and staff enough for being so patient with mum and us. Mum says food is good and the staff

are lovely even though they are rushed off their feet, they take the time when talking to you not to feel as though you are taking up their valuable time. Well done all staff at Eric Morecambe House.

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Review from Stuart B (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

This is a very well run residential home. My mother is very happy there and is well cared for. The building is kept to a high standard and the facilities and carers are excellent. The carers are all very professional, considerate and loving. I have no hesitation in this recommendation.

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Review from Elaine V (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

It's a very traumatic and difficult decision to make when necessity dictates moving a loved relative from their own home to a care home. I would like to say the management and staff made the move for Mum so much better than it could have been.
Mum has dementia and struggles to communicate; the staff

understand this and manage it very well.
Mum has been a resident at Eric Morecambe House for almost 18-months now and her life is far superior to how it was prior to moving to the home.
The rooms are comfortable and spacious enough to allow residents to have a private bedroom with sitting and TV area in addition to a private bathroom. Mums room also has a small kitchenette area where we are able to make our own drinks and enables Mum to feel like she is entertaining us in her own home.
Coronavirus - I would like to thank management and staff for handling this very difficult situation extremely well; they could not have done better; I cannot praise them enough. Thank you!

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Review from Karen K (Granddaughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

My Gran has been in Eric Morecambe house since January 18, she has her own little cosy flat. She is well looked after and safe. I used to worry about her well-being, but knowing she is being looked after is so reassuring. The staff are lovely, and visiting is a pleasure. I feel quite at home now and

very spoilt when I visit, being made cups of tea with fresh fruit and home baking. Well done as well, for all the hard work that has been done over this difficult period of time; thanks all.

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Review from Paulo O (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience

Very caring and helpful to mum. Knowing she is in good hands is very important. Mum is easily confused and treated with dignity and respect whenever I have seen interactions with staff. Very good management of the recent pandemic and related challenges for a care home.

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Review from Pauline O (Daughter-in-law of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

A very friendly atmosphere with caring, professional and efficient staff. Nothing is too much trouble for the residents or their families. There is always a warm welcome. Residents are well cared for with a range of activities in comfortable, well-furnished surroundings, plus there is always a varied,

appetising menu choice. This home is highly recommended.

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Review from Martin L (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

Can’t speak highly enough of the care given to my father, he’s very happy there. The staff are very friendly and always helpful, they try to accommodate any request you make and always keep you informed of any changes in the health of the resident, even minor things, which is great. That way it’s not

a shock when I take my mother to visit or a video call during the present situation a top place.

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Review from Yvette W (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

The staff at Eric Morecambe House have gone over and above in providing the excellent care and support to my father, especially during this time of lockdown. They always treat him with dignity and respect and provide regular checks.
As a family member, I have been unable to visit to ensure the chances

of Covid-19 coming into the building and affecting staff and residents are kept to a minimum. During this time the staff have ensured that we are able to maintain regular contact with our loved ones via Skype and telephone. We also get the chance to enjoy photos posted by the staff of our family members, in the garden, or undertaking an activity.
Knowing how well my father has been looked after gives me huge peace of mind, and I know how fond my dad has become of all the staff.
The home has always been bright, immaculately clean and welcoming. The meals are delicious, and are nutritious, and varied, catering to all dietary requirements.

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Review from Sara (Granddaughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

Eric Morecambe House has been a fantastic home for Grandma. It’s a lovely, welcoming environment and the staff have been brilliant with both her and us as a family. Thank you.
Particularly during the last few months when we’ve been unable to visit - it has been great to keep in touch via video calls.

I wouldn’t hesitate to recommend you.

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Review from John O (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Activities could be more varied and more age-specific as well as better publicised. Apart from that, the staff are friendly, approachable and professional. The food is varied, tasty and plentiful. Rooms are comfortable, spacious and clean. Overall, this is a homely place which is highly recommended.

Reply from Stephanie Webster, Manager at Eric Morecambe House

Thank you for taking the time to review Eric Morecambe House and I’m pleased that you are extremely likely to recommend our home. Activities have been discussed at a recent resident and relative meeting and I am looking to implement improvements based on the feedback received.

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Review from M G (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

My father has been in Eric Morecambe for about four years, and my mum was in just over a year until her recent passing.
Throughout this period, my family has been shown respect, compassion and received the best of care.
This has given us great comfort, and a relationship has built up with the staff;

where we are friends.

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Review from Gerarrd S (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

Everything I need, or want.

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Review from Betty G (Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

The activities plans are very good but often the activities cannot take place due to staff shortage. The range of activities planned is designed to meet the needs of residents with varying interests and abilities.

Reply from Alison Humphries, Manager at Eric Morecambe House

Thank you for taking the time to review Eric Morecambe House and we are pleased that you are extremely likely to recommend our home. We are currently recruiting further permanent staff to ensure that our activities take place as planned.

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Review from Malcolm M (Resident) published on 20 September 2019
Submitted via Postal Card • Report

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Very Satisfactory.

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Review from Betty C (Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

Home is very good. Very happy.

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Review from J S (Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

Everything is satisfactory. Staff are very hard-working on behalf of all the residents and they do their best (however busy) to accommodate our wishes. They seldom lose patience, even when faced with unreasonable requests at the busiest of times.

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Review from Wendy L (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

Eric Morecambe House is a wonderful care home. My mum has been there since July 2018 and we feel so lucky that she is there. She is cared for so well by the staff. From the day we went to view the care home the staff were so welcoming and friendly.
Not only do they look after the residents so well

living there, but they are also kind to the families. Nothing is too much trouble.
My mum has a beautiful room and we have been able to bring lots of her own belongings from her house to make the transition from home to care home that much easier.
There is always so much going on like a quiz night, movie night - I walked in one evening to find my mum doing rock 'n' roll with the other residents and staff! The staff have taken my mum out in their new minibus lots of times which she really enjoys and last week they took her out for breakfast. On bonfire night, all the families were invited for tea and to watch the firework display that the staff arranged. It was a really lovely, memorable evening with many of the residents watching from the beautiful garden that they have.
I cannot recommend Eric Morecambe House enough. It is a beautiful home with the most kind and caring staff who look after my mum so well - she really is happy there.

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Eric Morecambe House

Care Provided by Eric Morecambe House

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