Eric Morecambe House

Harrow Grove, Morecambe LA4 6ST
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9.9 49 Reviews
  • Eric Morecambe House, Morecambe
Anchor's Eric Morecambe House is a purpose-built home supporting up to 34 older people to live a comfortable lifestyle. The home offers residential care and care for older people living with dementia. It is located in a residential area of Morecambe within a mile of the seafront.

The home is proud to be able to provide tailored care for veterans having achieved Veteran Friendly Framework (VFF) accreditation.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

Eric Morecambe House continues to welcome new residents and provides a range of residential care services, such as convalescence care, respite care, and long term care for those who can no longer look after themselves.

People living at Eric Morecambe House can participate in a variety of activities in the home and local community. Their needs and wishes are regularly assessed to ensure their lifestyle requirements are being met through their personal care plans.

Meals at the home are freshly cooked by highly trained kitchen staff, with locally sourced and seasonal produce used where possible.

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Care Provided by Eric Morecambe House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Stephanie Webster (Home Manager)
  • Admission Criteria
    • Please contact Eric Morecambe House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eric Morecambe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Colleagues at Eric Morecambe House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Eric Morecambe House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Eric Morecambe House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Eric Morecambe House Reviews (49)

Total of 49, showing 41-49
9.9

Eric Morecambe House has a Review Score of 9.9 (9.868) out of 10, based on 16 reviews in the last 2 years. Over all time Eric Morecambe House has 49 reviews.

Overall Experience

  • 40
  • 8
  • 1
  • 0
  • 0

Date Published

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33

Review from Diane D (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After one month Mum has settled into her new accommodation and says it "feels like home". From the very first day the management, care staff, maintenance and dining crew have gone out of their way to make Mum's room attractive and comfortable and to learn Mum's likes and dislikes. Endlessly kind and
patient, all carers respond quickly and affectionately. Similarly, management address questions or concerns immediately.
Just couldn't be happier with the quality of care, cleanliness, safety and food which is all homemade, well presented and delicious! Excellent value for money.
Lastly, I feel extremely happy about Mum being here since I live far away.

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Review from J S (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from July 2014 until she passed away on 16th February 2018. She received excellent care - the home is clean, safe and all the staff are very well trained. I visited at all hours, always welcomed, staff and management knew us well. Mother was tended with love and dignity in her
final days, the staff could not have done more.

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Review from J S (Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am certainly happy to have chosen Eric Morecambe House and could not have found any better care home. The facilities here are excellent. The staff are pleasant and helpful at all times even when rushed off their feet and challenged by the behaviour of unreasonable patients.

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Review from Audrey M-H (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happily living here for six years and have received excellent care. I like the informal atmosphere. Regarding activities, there are plenty arranged for us if you wish to attend. I usually enjoy watching things I fancy on my own TV in my flat or playing my piano. The food is good with considerable
choice. Medical care is well organised and is there immediately in an emergency. There is a pleasant patio with trees, flowering plants and birds, big enough to walk around or just sit and relax. Visitors are made welcome.

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Review from S W (Friend of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a regular visitor, I have been impressed by the dedication and friendliness of the staff, to both residents and other visitors. The home has a cared for, light and clean appearance and nothing is too much trouble for the staff in whatever area they are employed.

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Review from Dora O (Resident) assisted by family/friend published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find conditions quite good. Any help needed is quickly provided.


Food is good and enjoyable.


Entertainment is provided which I sometimes attend (bingo, quiz, exercises etc).


Living feels almost independent.


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Review from Les W (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my mother's initial assessment prior to being admitted to the Eric Morecambe House, everyone has tried their level best to accommodate Mum's needs up to today's date.
There have been several little incidents, like lost teeth, glasses, hearing aids but staff always try to help.
When Mum had a
fall I was informed straight away.
When in the first weeks Mum refused showers and baths, the staff continued to encourage her and they finally won.
The food always looks good and the laundry service is wonderful.
As a visitor, I'm always made welcome and offered a drink.

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Review from V H (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eric Morecambe House is a lovely care home.
The home is spotlessly clean.
The staff are always friendly and helpful.
When I leave my relative after visiting I am confident that they are being well supported and cared for.
My relative is always keen to tell me it is a good place with plenty to eat
and that they are kept clean and looked after.

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Review from Polly A (Daughter of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was accepted here with dementia and as a zimmer frame/wheelchair user. Within 6 months she was served an eviction notice as they couldn't cope with her 'wandering' (zimmer frame, snail pace) and 'aggression'. Aggressive behaviour was mild and part of dementia 'Sundowning'. I find it hard to understand
why this home class themselves as Dementia Specialists. Although the house itself is ok, I have rated the value for money as 'poor' simply because they are posing as dementia specialists, which they are definitely not, as once advanced symptoms appear, they evict the 'problem'.

Reply from Steve Vessey, District Manager at Eric Morecambe House

The review relates to events of August 2016. Anchor did not receive a complaint relating to these events at the time. The person living with dementia was displaying increasing levels of distressed behaviour which were causing distress to other residents living in the home. An independent assessment was carried out by the local nursing and mental health team, which concluded that the person’s dementia care needs, could not effectively be met at Eric Morecambe House. The person therefore moved to a placement identified as more appropriate to meet her needs.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Eric Morecambe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Eric Morecambe House is calculated as follows: ( (166 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eric Morecambe House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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