The Clitheroe Residential Care Home

Eshton Terrace, Clitheroe BB7 1BQ
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19 Reviews
  • The Clitheroe Residential Care Home, Clitheroe
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Care Provided by The Clitheroe Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Cherise Homer (Manager)
  • Admission Criteria
    • High dependancy
    • Ages 55+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Clitheroe Residential Care Home? View your Advertising Options

The Clitheroe Residential Care Home Reviews (19)

Over all time The Clitheroe Residential Care Home has 19 reviews.

Overall Experience

  • 14
  • 4
  • 1
  • 0
  • 0

Date Published

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19

Review from Christine S (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the care home highly enough. The staff are professional and very caring and looked after my mother brilliantly for over 3-years. Every time I visited my mother, she would say "we are well looked after here, and the food is very good." My mother had dementia but always felt safe and
comfortable.

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Review from Steven M (Husband of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with conditions and staff.

Reply from Patrcia Bibby, Manager at The Clitheroe Residential Care Home

Thank you your comments are appreciated.


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Review from Barry W (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved in I have been delighted with the attitude of staff - care, environment and the overall standard offered. Clitheroe Residential offers great care based around a homely, friendly environment and I am delighted with the care my mother is receiving.

Reply from Patrcia Bibby, Manager at The Clitheroe Residential Care Home

Thank you, Barry, your comments are appreciated.


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Review from Carole F (Daughter of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and made my dad feel very welcome, he settled in really quickly. We know he is safe, warm and well cared for, we can't thank the girls enough.

Reply from Patrcia Bibby, Manager at The Clitheroe Residential Care Home

Thank you your comments are appreciated.


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Review from D H (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited mum, the staff were always very cheerful and helpful. I am happy with the level of care mum has while she stayed at the care home. I can't comment on activities because I didn't inquire about them.

Reply from Patrcia Bibby, Manager at The Clitheroe Residential Care Home

Thank you, it was a pleasure caring for your Mum, we hope she continues on her road to recovery.


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Review from Lara-Jane C (Granddaughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad was placed into the care home we have had peace of mind. All the staff deliver a top rate of care to Grandad and us as a family.
The staff are amazing, more importantly, Grandad is happy.

Reply from Patrcia Bibby, Manager at The Clitheroe Residential Care Home

Thank You, We are so pleased your Grandad is happy with us.


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Review from N P L (Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, thoughtful and vastly experienced staff, good food and comfortable accommodation. Attractive, well-planned buildings, warm family atmosphere. All in all a wonderful place to live.

Reply from Patrcia Bibby, Manager at The Clitheroe Residential Care Home

Thank You for your very kind and positive feedback,


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Review from Stuart M (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to put my mum into a care home. Found this one very local. Early days but mum seems to have come on in leaps and bounds. The home seems very "homely". My mother is now happy to be with others. Far better than being "at home". I know that her dementia will only get worse but the care and happiness
in the home is 1st class. The staff and manageress are fantastic.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Its a pleasure to have your Mum with us, and yes she is enjoying the social life.


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Review from Helen A (Daughter of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care home staff to be extremely friendly and helpful.


The experience of finding a home for my dad was very emotional, under very difficult circumstances. However, this experience was made much more bearable because of the help given to us by all concerned.


Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank you, I am very glad we are able to support your Dad and the family through what has been a very difficult period.


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Review from O H (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we had a very positive experience finding a place for dad to call home. We were welcomed with open arms and made to feel important and cared for.
The instant rapport with dad helped enormously; along with the friendly, smiley staff. They are helpful in every way. Dad is settling in nicely
after only a couple of weeks.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank you for your comments, we look forward to many years of friendship, I am sure that you will find your trust in us well placed.


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Review from Helen B (Daughter of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely and very friendly care home. I feel content knowing my mum will be happy and well looked after when she visits for respite care. I would thoroughly recommend The Clitheroe Care Home.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank you, it is so rewarding to see how happy your Mum is when she arrives for her 'Holidays' with us.


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Review from Ruth H (Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had never visited the home before I came. I was told very clearly what it was like and he was very helpful, the young man that visited me in hospital. The room I am in is very nice, kept clean and one has only to ask the staff for anything and it's seen too.
The food is excellent, I have a good appetite.
Although I'm 90, I used to cook and enjoy good meat, veg and some of the puddings are lovely.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

So glad you're enjoying your time with us.


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Review from Peter D (Son of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially moved into this home as a short-term measure, after a spell in hospital.


He enjoyed his stay so much, that he decided he would like to move in full time.


I have found the staff to be excellent, my father cannot speak too highly of the food, and the manager is a pleasure to

deal with.


I would have no hesitation in recommending this home to anyone who was thinking of residential care for themselves, or a loved one.


Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank you for your kind review, so glad your Dad is settled, his smile makes it all worthwhile.


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Review from Erica T (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and care staff are absolutely wonderful! My mum stayed here for 2 weeks respite in late August. Mum was made to feel extremely welcome and the standard of care was excellent - nothing was too much trouble.


Good old fashioned nursing care delivered with compassion. The current management

in place are obviously striving to make improvements and it clearly shows - well done to you and your team.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

It was a pleasure to care for your mum and look forward to welcoming her back.


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Review from C C (Granddaughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are very respectful, kind and caring to my grandma and other residents that I have seen. Residents seem happy and cheerful, the home is clean and the staff are very accommodating to any requests made.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank You, we try very hard to maintain a happy home and it's nice to see our efforts rewarded.


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Review from Bill K (Friend of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable when I visit the home. Always offered a drink (tea/coffee). The staff are pleasant and helpful and when I take my friend out, the staff are quick to answer the door to welcome us back. The food is good and tasty. The residents always have a smile and a natter with me. If I had to
rate Clitheroe Residential Care Home, I would give 10/10.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank you, your comments are appreciated.


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Review from C G (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Would not have recommended this home to anyone whilst under the previous manager. Now it is under new management, the home is coming along. She takes pride in the home and wants to best for the residents. My mum seems a lot happier, the home seems a lot happier as there is more going on and my mum is
getting better care.

Reply from Pat Bibby, Manager at The Clitheroe Residential Care Home

Thank you, Your comments are appreciated.


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Review from Lily P (Friend of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always a pleasure to visit because the staff are very welcoming, the patients look contented and the home is beautifully decorated.


I'd like to thank the staff for making me welcome when I go, and also I think it is a beautiful home for anyone to stay in.


Reply from P Bibby, Manager at The Clitheroe Residential Care Home

Always a pleasure to see you. Thank you for your kind comments.


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Review from Lynn S (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of this care home for three years and in that time I have seen many changes taking place.
The care home is now under new management and things are improving immensely. Worn items are being renewed/replaced and the home is currently being redecorated.
The care my mother
receives is excellent. She is well looked after, is always neat and tidy and most importantly she is very happy.
I have always found the staff to be helpful and kind and I think this goes a long way in creating a nice atmosphere.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Clitheroe Residential Care Home

What types of Care is The Clitheroe Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Clitheroe Residential Care Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Clitheroe Residential Care Home have?

There are 18 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at The Clitheroe Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Clitheroe Residential Care Home to the centre of Clitheroe?

0.3 mile(s) as the crow flies, distance by road may be significantly further.