What types of Care is Fernbank registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fernbank provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Fernbank?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fernbank to the centre of Morecambe?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Fernbank care home, 346 Heysham Road, Heysham, Morecambe, Lancashire LA3 2BW

Review from D G (Grandson of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience

Very impressed with the Fernbank. They do top-class care with my granddad, who's suffering from dementia. Staff are always smiling and are always pleasant. Likewise with the manager. My family are very thankful

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for for taking the time to leave us your kind review. I will share your feedback with the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie B (Friend of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience

Recently my father's cousin has taken up residential care at Fernbank. My father no longer drives. Therefore have taken him to visit on three occasions. The experience put us completely at ease and I certainly felt immediately comfortable with Fernbank. Notably despite her condition was perfectly relaxed

and cheerful. The staff are very nice and helpful with no problems accommodating our impromptu visits. The experience felt right and left both myself and dad feeling that she is very well looked after. Thank you all at Fernbank.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us your kind review. We are happy to hear that you feel that your loved one is well looked after here at Fernbank Lodge. I will share your feedback with the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience

My mother was originally in Fernbank for recuperation after an accident. She settled very quickly and has been looked after very well. When it became apparent that she wouldn't be able to go home, it was a great comfort to know she was in such a caring, professionally run home. The meals are excellent

and very nutritious. The staff are willing to accompany her to appointments and make sure her medical needs are met.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your kind review, we are very happy that your mother has settled well at Fernbank and that you are happy with the care that she receives.I'll be sure to share your feedback with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tamsin T (Stepdaughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience

I highly recommend Fernbank Lodge, my stepmother has been a resident for a couple of years now, and the staff are absolutely fantastic, they're all so caring and friendly, it's clear to see this while visiting. It is well managed and nothing is too much trouble. The manager recently arranged for my

stepmum to attend my dad's surprise 80th, and without doing so she wouldn't have been able to be present.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, it was our pleasure to help arrange for your loved one to attend the party and we were delighted that everyone had a good time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter-in-law of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience

I recently arranged a respite stay for my mother-in-law at Fernbank Resident Home, and I couldn't be more impressed. The staff were incredibly attentive and always willing to assist with anything she needed, making her feel comfortable and well cared for. They understood how important it was for her

to maintain her daily routine, and they went out of their way to ensure this was followed, which made all the difference in her comfort and well-being. The manager and her team were especially outstanding-professional, kind, and dedicated. I highly recommend Fernbank Resident Home for anyone looking for excellent respite care where loved ones are treated with respect and care.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your kind review, we are very happy that you are happy with the care received for your Mother-in-law during her recent respite stay and look forward to supporting you all again in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane M (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience

My mum has now been a resident of Fernbank for over three years. Initially, she stayed there for respite but it soon became apparent that Fernbank was the best place for her and she has been there ever since. She is well cared for by attentive, caring staff. The meals provided are nutritious and to

her liking. The management and staff always keep our family informed of her well-being and any upcoming doctor appointments she has, giving us the chance to accompany her, or, if we are not available they are very happy to go with her to an appointment. The staff are always very welcoming and friendly when I visit Mum. I would recommend Fernbank to anyone who is in a situation where a loved one needs 24/7 care. I can't fault them really.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you very much for taking the time to complete this review. We are very happy to know that you are happy with the care your mum receives and that she is happy living at Fernbank Lodge. I'll pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience

I have been several times to Fernbank to visit my Dad and have always been made very welcome under somewhat difficult family circumstances (unrelated to Fernbank). All the staff I have come into contact with have been non-judgemental, extremely pleasant, very attentive and accommodating when it comes

to my dad's needs; he seems happy and settled. Fernbank is very clean and inviting and homely without being pretentious. I look forward to my next visit. Thank you to all.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your kind words. We're so glad that you and your Dad feel welcome and supported at Fernbank and we're happy to know he's settled and comfortable. We look forward to seeing you on your next visit!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience

A big thanks to the manager and her team for looking after my father in a professional caring and kind manner. I feel relieved to know he is at home not "in a home "which is down to the dedication of care from the staff which is applied to all.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review. We pride ourselves on providing as homely an environment as possible for the people who live at Fernbank Lodge and it is nice to hear that you experience this during your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria A (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience

My dad has been in Fernbank care home for approximately 2 weeks now! We have found the staff there very caring, very knowledgeable, hospitable and friendly! We are really happy that dad is in there! He has a cosy room with everything he needs! I would recommend this home to anyone! It's like home

from home in many ways! Staff always have time to chat, and we are kept well informed with dad's progress as he hasn't been well! Thank you so much! Keep up the good work you do!

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, we are pleased that your Dad is settling in well and that you are happy with the experience so far, I'll pass on your kind feedback to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience

The care and attention to detail regarding dad's move to Fernbank have been wonderful. Every effort has been made to ensure he adjusts to his new home and that he has all his needs met safely. There is a homely feel the minute you walk through the door.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, we are happy that your Dad is settling well into his new environment and that you are happy wth everything to date.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret D (Wife of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience

My husband has just spent 2 weeks respite at Fernbank Lodge Care Home, from the moment you enter the staff are so welcoming and friendly and he was well looked after. I would recommend Fernbank for respite or full-time care. He came home feeling bright and chatty so it did us both good.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your lovely review, it was our pleasure to care for your husband for his respite stay and we are very pleased that we could support both of you with a well-deserved break.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident for 10 months, and I wanted to express my gratitude for all the care and love provided to her. I had looked at a few homes and none felt as friendly and homely as Fernbank.
My mum has settled in really well and I know each staff member is caring and attentive when helping

my mum. On my visits, I am always made to feel welcome by all and get to spend as much time as I like with my mum in a relaxed atmosphere. Fernbank is clean and warm. Plus they have a great variety of different meals that are freshly cooked every day to give the residents options to suit their tastes.
They have days out, and entertainers in. Including great singers which my mum really enjoys as she loves music. I would also like to thank the manager for her extra assistance in fast-tracking my mum's admission and going above and beyond to make sure there was a room available quickly.
Fernbank was definitely the right choice for my mum. And I would strongly recommend this lovely home.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, we are very pleased to know that you and you're Mum are happy with the care delivered at Fernbank Lodge. I will share and be sure to pass on your kind thoughts to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vickie M (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 11 July 2024
Submitted via Website • Report

Overall Experience

In my role as an IMCA, I am supporting several residents at Fernbank. Every time I visit a resident at the home I observe a warm, caring, and supportive care staff when interacting with the residents. The care staff/management can provide all the information I require and show their knowledge of their

residents. They know their likes/dislikes, and the tailored approach they need to take with each resident and they adapt the resident's care plan when required when someone's presentation changes or there is a deterioration to ensure the resident's dignity is respected and the level of care they require is maintained. The care records show that they do seek outside relevant professional advice when required. From my observations and working with the home they do everything they can to make the residents feel like it is their home, that they are comfortable, and encourage the residents to engage in activities and to go out on the outings arranged by the home.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for this review and for your kind feedback about the care and support that you witnessed during your frequent visits to Fernbank. Feedback is great for boosting staff morale and helping to provide a sense of achievement and pride for the hard work that our team do each day to ensure that the people in our care are receiving the best possible outcomes. We are aware that potential clients and their families do use our reviews when considering our home for their loved one's future care and it is good that independent mental capacity advocates now have the opportunity to provide an unbiased review here which no doubt will help with people's confidence in shortlisiting potential homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

Mum has been at Fernbank for over 2 years, she settled in and is well cared for and well fed. As it is a comparatively small home there is a more homely feel than clinical. The carers are dedicated to the residents and always keep you informed of any problems, or medication issues, and take the time

to talk things over. Visitors are welcome.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, and for your kind feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Sister of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

I have very good interaction with the staff at Fernbank and find the dignity and care given to my brother excellent. Although his mental health has deteriorated beyond recognition, I am really pleased how well and happy he appears to be, with a caring association with the staff.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you very much for taking the time to leave us a review, we are happy to know that you are pleased with the level of care given to your brother. I'll be sure to share your kind words with the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Sister of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

We as a family are very happy with the level of care for our relation. All round we are very satisfied with everything my sister has settled in really well we are all surprised how quickly she has become very much at home so we as a family could not ask for more, a big thanks to all the staff.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your feedback, we are very happy that your relative has settled well into the home and that you are pleased with your experience so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjorie L (Sister of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience

First class home, always very clean and is run very well. All the staff and managers are very helpful and pleasant, they are all top rate. Couldn't wish for better. The food is very good and the rooms are nice, so top mark's all round.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review and for your lovely feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Avril C (Friend of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My friend moved to Fernbank the day before Christmas Eve 2023 so has only been there for a few weeks. She seems to be settling well. When we visit we are always made to feel welcome, the staff are kind and caring, I asked for more coat hangers which were given to us with no problem. We can move around

the house with my friend to any room to chat. My friend's room is a lovely room, everywhere we went in the house it was lovely, clean and warm.
I feel my friend hasn't been at Fernbank long enough for me to rate the home perhaps as I would if she had been there longer!

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, we are happy that your friend is settling well into our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul F (Husband of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

My wife has been a resident at Fernbank for over seven years now. I chose Fernbank for her because it is just like a family home. The staff are all kind and caring and are concerned not only for their residents but also for family members. They have helped me a lot over the years in coming to terms

with my wife's condition and always keep me abreast of developments. Over the past 12 months, her needs have greatly increased, but she is always treated with gentleness and kindness. The staff go out of their way to make sure that my visits are quality time together. I think that the best recommendation I could make is that if I myself need care in the future, I would wish to live at Fernbank.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your wonderful feedback; we are very happy to hear that you are happy with your wife's care at Fernbank, so much so that you would choose us if you ever required care for yourself.
I will pass on your kind words to the team. Positive feedback really does help toward boosting staff morale and brings a great sense of achievement to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience

My dad initially had to go into respite during Covid as he had a fall at home but hated the one he was placed in, so asked me to move him. I had to ring around to find one pretty quickly (he can be quite demanding!) and Fernbank had a vacancy. He settled in brilliantly, and absolutely loves being there,

as the staff have been wonderful with him. He can be cantankerous and challenging at times even though he has no dementia, but the staff are wonderful. The home is warm, clean and friendly, and will always ring and inform me of any problems should they arise. It would be awful for him if at any point he had to move, but as his needs change, due to his age and condition, I appreciate this could happen. I would recommend Fernbank to anybody, it's relatively small compared to some homes, so the care feels more personal.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your nice review. We are very pleased to know that you are happy with your dad's care at Fernbank Lodge. I will pass on your kind words to the whole staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Fernbank

Care Provided by Fernbank

Good to Know

Funding & Fees Guide for Fernbank

Facilities

Fernbank Reviews (27)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Meet the Team (0)

Frequently Asked Questions about Fernbank

What types of Care is Fernbank registered for?

What additional types of Care does Fernbank provide?

How many Rooms does Fernbank have?

What are the Facilities & Services at Fernbank?

How far is Fernbank to the centre of Morecambe?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers

Fernbank

Care Provided by Fernbank

Good to Know

Funding & Fees Guide for Fernbank

Facilities

Fernbank Reviews (27)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Meet the Team (0)

Frequently Asked Questions about Fernbank

What types of Care is Fernbank registered for?

What additional types of Care does Fernbank provide?

How many Rooms does Fernbank have?

What are the Facilities & Services at Fernbank?

How far is Fernbank to the centre of Morecambe?

Overall
Good