Fernbank

346 Heysham Road, Heysham, Morecambe LA3 2BW
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9.8 27 Reviews
  • Fernbank, Morecambe
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Care Provided by Fernbank

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kayleigh Cumming (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Fernbank

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £805 – £805
    • RESPITE Self-Funded Residential Care £805 – £805
  • (these prices are only a guideline, please contact Fernbank to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Rear car park


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Fernbank Reviews (27)

Total of 27, showing 21-27
9.8

Fernbank has a Review Score of 9.8 (9.822) out of 10, based on 27 reviews in the last 2 years. Over all time Fernbank has 27 reviews.

Overall Experience

  • 20
  • 7
  • 0
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  • 0

Date Published

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27
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Review from T D (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not had calls returned from other facilities as my mother urgently needed residential care due to dementia, I door-stepped Fernbank unannounced. The manager was away, but the staff knew what was going on, and encouraged me to have a look around and also advised me to look at other homes before
making a decision. There was something about Fernbank that I knew Mum would be okay there, and I was comforted by the manner and competence of the staff. Within a week of enquiring, Mum had moved in. Initially not comfortable with her new surroundings as they weren’t familiar to her, but within a couple of weeks, she’s settled right in, and her demeanour has massively improved to perhaps how she was a year previously. The daily activities help her cognitive abilities, and being with others has improved her conversation abilities too. She now thanks me and says it was the best thing I could have done. She loves it and doesn’t like going out for lunch as enjoys the Fernbank meals too much.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you very much for your review; we are very happy to hear that your Mum has settled well into Fernbank Lodge and to hear feedback from you that she is happy here. I will be sure to pass on your kind words to the whole team.


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Review from Lisa A (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently became a resident at Fernbank at very short notice. The manager and all the staff have been excellent at helping my mum to adjust to her new environment. Both my brother and I are extremely happy with the care and support that Mum receives. All the staff are very helpful, friendly and
approachable. The house itself is very clean and tidy. I would have no hesitation in recommending this care home.

Reply from Hilary Briggs, Finance & Operations Director at Fernbank

Thank you for your review - this is great feedback for us.


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Review from Rod C (Husband of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I chose Fernbank Lodge for my wife's future care and wellbeing. I have full confidence in all the staff and management, their love and care of all of their patients must be second to none. I am always kept up to date and consulted regarding any decisions that may arise concerning my
wife's welfare, indeed I am often invited to partake in that decision-making.
Fernbank Lodge is always found to be scrupulously clean and tidy, the staff both willing and polite in answering any questions that I might ask. I am very happy with Fernbank Lodge.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to submit a review and thank you for your lovely feedback, I will ensure to pass on your kind words to the whole staff team.


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Review from Gary M (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we have been very happy for my mother to be resident here; the staff are lovely, and although my mother can be quite frustrating to deal with, they always treat her with patience, kindness and respect. The activities they provide along with TV tend to keep everyone occupied, and there are also
trips out in the minibus a couple of times per week. The food is of good quality and varied, so much so that my mother has put on weight during her stay. The home is well furnished, warm and clean, and the staff are always friendly and open to answering questions and chatting. I would recommend this home to people and families who are looking for care for a loved one.

Reply from Hilary Briggs, Finance & Operations Director at Fernbank

Thank you so much for taking the time to leave a review for Fernbank Lodge; it is great to hear that Mum has put on weight; I have to agree the quality and quantity of food are wonderful, unfortunately, I am suffering as a consequence with it costing me a fortune at a weight loss club!
Thanks again for your kind words - it really does mean a lot to us and reminds staff when things are difficult that their work is worthwhile.


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Review from John R (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother says that she is happy there, so that makes me feel happy. The facilities are good and clean and the staff are excellent. I would have no problems in recommending Fernbank Lodge to anyone. Keep up the good work.

Reply from Hilary Briggs, Director at Fernbank

Many thanks for your lovely words, these will be passed on to our team.
It is great to hear that your mum is happy at Fernbank Lodge and that you would have no hesitation in recommending us to others.
The organisation promotes a culture of person centred care which our staff engage with.


Many thanks again.


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Review from Anthony M (Husband of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, and all the staff and the manager are exceptional, always welcoming and approachable. Daily activities are arranged for residents, and the food is excellent, along with the care received. Overall, extremely happy!

Reply from Hilary Briggs, Director at Fernbank

Thank you for your positive feedback.
As an organisation, feedback is essential for us to gain insight into the services we provide. We use this insight to identify our strengths and weaknesses to ensure continuous improvement within our Homes.
For our staff - positive feedback is so valuable to them - it is a very difficult job, and for them to know they are appreciated - means so much.
Many, many thanks.
Morecambe Care Limited.


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Review from J B (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An absolute pleasure to visit my relative at Fernbank care home.
Staff appear to be attentive to all residents and very polite to their visitors.
The home appears tidy and clean on each visit.
My relative appears happy and has said this themselves within the home.

Reply from Hilary Briggs, Director at Fernbank

Many thanks for your positive feedback.
We are very proud of our staff and the excellent care they provide to loved ones.
Thanks again for taking the time to write your review


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Fernbank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Fernbank is calculated as follows: ( (252 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 304 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernbank is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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